2. Conflict Conflict exists when individuals who depend on each other express different views, interests, or goals and perceive their views as incompatible or oppositional.
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8. Conflict Styles High concern for self High concern for other Accommodating Collaborating Compromising Withdrawing Forcing
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10. Approaches to Conflict Both parties feel satisfied Win/Win Neither party gets satisfaction Lose/Lose The other party gets satisfaction Lose/Win One party gets satisfaction Win/Lose
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15. Mediator An uninvolved third party who serves as a neutral and impartial guide, structuring an interaction that enables the conflicting parties to find a mutually acceptable solution to their problems.