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www.egov.go.kr
Changing Korea with
The Launch of Key Initiatives
Ministry of Information and Communication (MIC)
100, Sejo...
Contents...
The month of November 2002 has drawn a big change in Korea’s public
administration system. With the coming of ...
Korea’s strides for e-Government began in the mid 80’s when the ‘National Basic
Information System’ project was first impl...
06
To obtain a civil service, people had to visit many government departments and
agencies and submit several copies of th...
09
Efficient and Transparent Administration
The government is now able to better serve the people with the help of
e-Gover...
10
National e-Procurement Service(G2B)
Descriptions
In order to increase the competitiveness of the procurement administra...
Home Tax Service
Descriptions
In answer to the inconvenience caused by submitting tax forms by post and filing
tax returns...
Changing Korea with e-goverment
14
has been reduced to greatly enhance convenience. The integration of information
of the ...
Changing Korea with e-goverment
16
provided on real time, the administration will increase its efficiency. People can
now ...
1998 1999 2000 2001 2002.6
827 1,153 1,862 2,250 -
17.5 24.3 38.8 46.6 -
41.7 37.9 50.4 72.0 -
3,103 10,806 19,040 24,380 ...
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  1. 1. www.egov.go.kr Changing Korea with The Launch of Key Initiatives Ministry of Information and Communication (MIC) 100, Sejongno, Jongno-Gu, Seoul, Korea, 110-777 http://www.mic.go.kr National Computerization Agency (NCA) NCA Bldg., 77, Mugyo-Dong, Jung-Gu, Seoul, Korea, 100-170 http://www.nca.or.kr
  2. 2. Contents... The month of November 2002 has drawn a big change in Korea’s public administration system. With the coming of the knowledge information society, the Korean government is upgraded to a more competitive one, e-Government. Now that Korea’s e-Government has launched, people and businesses can expect more convenient services, which are faster and more accurate than ever before. A New Government in a New Age e-Government is a government that serves the people with online accessibility and convenience regardless of time and place. Korea’s e-Government offers more convenient and reliable services for the citizens and the best environment for businesses, achieving productive, transparent, and democratic government. Better service : more convenient and reliable Every civil service will be delivered by just a click of a finger. Through the ‘single window’ on the Internet, online civil applications and document issuance will be available. In addition, less documents will be required for service application because government institutions can share and exchange public information. e-Government Vision in Korea e-Government: Easy, Fast and Accurate
  3. 3. Korea’s strides for e-Government began in the mid 80’s when the ‘National Basic Information System’ project was first implemented. Through this project, national basic information was systemized into databases for more convenient government administration. This included resident registration, real-estate, vehicles, etc. Now, services of these fields are provided anywhere regardless of the applicant’s residence. Since the mid 90’s, ‘Korea Information Infrastructure’ project was put forth in time with the trend of building information superhighways in advanced economies. Also by establishing ‘Framework Act on Informatization Promotion’ as the legal background, Korea has achieved much progress in informatization. The world-class information and communication infrastructure with the highest broadband Internet penetration in OECD member economies is a good example. 1st Stage Mid 80’s ~ Mid 90’s The best environment for business By bringing most services for businesses to a single window that integrates services for government procurement, businesses can benefit from the enhanced convenience and transparency. All the procedures from export or import, loading or unloading, customs, to delivery will be brought online. Additional services such as patent application and payment will also be electronically processed for the purpose of protecting intellectual property rights of the businesses, which further contributes to their competitiveness. Productive, Transparent, and Democratic Government The government can work more efficiently thanks to the informatization of core work procedures. The time and money saved by this can further contribute to the improvement of civil services for the people. Real-time open processing of civil applications and a bilateral communication system between the people and the government will develop a more transparent and democratic government. Changing Korea with e-goverment 04 05 Real-estate registration, patent application, and military administration services came online and e-document approval and exchange spread rapidly within the government. It was the time of informatizing administrative procedure of central and local governments for the enhancement of productivity. Especially in June 1999, the Ministry of Government Administration and Home Affairs and the Ministry of Information and Communication jointly established the ‘Comprehensive Plan for e-Government’ and a more systematic framework for Korea’s e-Government implementation was mapped out. Since 2000, the informatized online administrative services have been transformed from government-oriented services to citizen-oriented services. More civil services have been brought online and more information integrated for the convenience of the people. Korea’s efforts to implement e-Government were even accelerated in January 2001 by the establishment of the Special Committee for e-Government. The Committee, composed of experts and professionals from the public private, and the academia, is under the Presidency and has continuously supported and monitored the eleven high-payoff initiatives to be completed by the end of 2002. The initiatives were already implemented and in service since November 2002. 3rd Stage 2001 ~ 2nd Stage Mid 90’s ~ Late 90’s Korea’s Journey to e-Government
  4. 4. 06 To obtain a civil service, people had to visit many government departments and agencies and submit several copies of the same documents or certificates. The times have now changed. People will receive the very services and information they want by visiting Korea’s e-Government single window, www.egov.go.kr. E-Government Portal In Korea’s e-Government portal (www.egov.go.kr), information on more than 4,000 kinds of civil services is provided, and among them, 393 services offer electronic transactions. Citizen-centered Service : Top Priority What Has Changed? 07 No more document submission 20 kinds of government-issued documents no longer need to be submitted in order to apply for a civil service. This is because information is shared between government agencies and the government officials can review the required information online themselves. Various Tax and Education Related Civil Services By visiting the national tax service portal (www.hometax.go.kr), it is possible to pay different types of taxes such as VAT and special excise taxes through the Internet and to process 105 kinds of tax related civil services including business registration certification and tax payment registration. Through the Education Administration Service (www.neis.go.kr), people can apply online for education-related documents such as diplomas and academic records, etc, and conveniently receive them by mail. Taking Care of 4 Social Insurances with One Notification The establishment of the information integration system between the 4 main social insurance corporations helps settle many kinds of social insurance related civil services to be processed with only one notification, resulting in the reduction of documents and attachments required. My property and rights managed at home People can review online their real-estate registration certificates. For any legal information, one click on the computer to the Ministry of Legislation (www.moleg.go.kr) will provide the solutions. Library on the Internet Also, by visiting the electronic library (www.dlibrary.go.kr) it is possible to search the resources of 6 major libraries. And the Information Knowledge Service (www.knowledge.go.kr) enables people to search and view the resources of 330 organizations. Changing Korea with e-goverment The e-Government changes the way the government and the people do business. The legacy systems that have caused inconvenience and even loss in human and material resources are disappearing. This will further increase national productivity.
  5. 5. 09 Efficient and Transparent Administration The government is now able to better serve the people with the help of e-Government. Procedure is simplified, public information is shared, and government ministries cooperate with each other. Government officials can spare more time and energy in bringing out more efficiency out of the improved services and by offering citizen-oriented services can contribute to making the government administration trustworthy and crystal clear. More focus on the quality of civil services One notification of address change automatically changes the address input in ten fields of relative administration such as vehicle registration, health and welfare, etc. Similarly, students’ records are passed on to other schools upon transfer or moving, lessening the workload of teachers and government officials. Enhanced efficiency in administration With the educational administrative information shared among schools and government offices, the moving of preschool children is appropriately managed online as a whole. Not only for the educational administration, the enhancement in efficiency is also expected for the government personnel policy support system. Online and paperless personnel administration brought on by PPSS will contribute to its clarity and productivity. For national finance administration, a system that enables real-time management of finance, in which the entire national income and expenditure will be totalized on a daily basis, is now being developed for service by the end of the year 2002. Government crystal clear People can always keep the track of their application processed real-time through online open system for civil services. This will meet people’s rights to know as well as prevent corruption in advance, achieving the Government crystal clear. Changing Korea with e-goverment 08 Business : Another Important Customer In the past, in order to process civil services on public procurement and export import cargo, businesses had to visit different government offices and manually process many documents, which caused inconvenience and waste of time and money. However, through the establishment of the e-procurement single window and the informatization of export import cargo services(PORT-MIS), online patenting services etc. business related civil services have become more convenient and transparent. Government and business meeting online With the launch of the National Comprehensive e-Procurement System (www.g2b.go.kr), businesses can easily get the bidding information of all public organizations through a visit to the website. In addition, businesses can now participate in all biddings with only one registration rather than making registrations in each organization. The entire procurement - from bidding to payment - procedure being online, the government and businesses need no longer meet face-to-face, therefore, increasing the transparency and fairness in the procurement process. More convenient export import cargo service (PORT-MIS) With the standardization of e-documents exchange system and information sharing of export import cargo related offices such as the Customs Office and the Immigration Bureau, or Quarantines, it is now possible to process export import cargo services with just one notification. Managing patent administration online (KIPOnet) With the establishment of KIPOnet, the whole process of patent related administrative services, from application to publishing and issuance, has become electronized. The once manual and paper -ridden patent administrative services are now processed online, strengthening the technological competitiveness of businesses.
  6. 6. 10 National e-Procurement Service(G2B) Descriptions In order to increase the competitiveness of the procurement administration, its routine, redundant, and inefficient procedure needed reform. Meeting such need, the Korean government simplified the procurement processes into one single window by building a government procurement portal system that brings online all bidding information of the public sector. It is now possible for businesses to search for bidding information of the public sector and to participate in the bidding as well as check the processes real time with only one registration to the G2B system. In addition, the procedure for payment is completed within hours thanks to automatic transfer of procurement fees to registered accounts. Values Thanks to the sharing of administrative information, the number of necessary attachment documents and the number of visits to government offices has been drastically reduced. The major civil services can be applied for over the Internet, greatly enhancing the convenience of citizens. Also, the process of civil services is open to the public on real time, contributing to transparent administration. And, when in the processing of a civil service, a civil worker needs the information that another institution is holding, it is possible to access that information through the single window, leading to much more accuracy and efficiency in administration. Single Window e-Government(G4C) Descriptions The e-government single window, which provides services in the areas that cover over 70% of all civil services -residence, real estate, vehicle, tax, and procurement - has been established. The G4C (government for citizen) system allows people to get information on 4,000 kinds of civil services and 393 official documents via the government portal, ranging from census registration copies and tax payment certificates to business registration papers, and receive them by mail or at nearby offices. The e-government single window has been established by the informatization of 21 common duties of the local government offices which include residence, vehicle, and family register, etc. The establishment of a comprehensive administrative information system that allows information to be shared and integrated among offices also contributed to the services of the single window e-Government. In addition, the number of documents needed in order to receive civil services has been greatly reduced by enabling the government to verify the information through the e-government single window. It is no longer necessary to submit 20 different kinds of civil documents such as copies of resident registration, transcripts and abstracts of the consensus register, etc. Instead, the government officials will view them online. 11 www.g2b.go.kr Information sharing agencies Residents Lands National taxes Vehicles, etc. Financial institutions Certification Authority Govrenment certificate management agency Applicants Internet KIOSK Telephone FAX Public institutions G4C A Single window of E-Government Electronic payment of fees Status of civil petition processing Basic DB Service guidelines map Forms, laws and regulations Statistical data Civil petition processing Provision of information Payment Verification Service guidelines Application for and issuance of various certificates e-Government Key Initiatives www.egov.go.kr Changing Korea with e-goverment
  7. 7. Home Tax Service Descriptions In answer to the inconvenience caused by submitting tax forms by post and filing tax returns at the tax offices, the National Tax Service System has been built enabling tax returns, electronic payment, and electronic civil services through an online single window. It is now possible for 105 kinds of tax related civil services such as business registration certification and tax return registration, to be processed online. Information on tax returns and reports can be received through email or SMS. Also, VAT and withholding tax can be paid online. 6 kinds of certifications are now available for review at banks or related government office, no longer requiring paper documents to be issued. Values Taxpayers no longer need to visit tax offices or banks. Instead, they can receive at home online tax-related civil services such as e-report, e-payment, e-notice, and petition, thus improving the convenience of taxpayers. Also, by reducing the chances of taxpayers meeting directly with officials, the transparency of tax administration Values With the entire procurement procedure managed online, only one registration over the Internet enables businesses to search for information and participate in biddings, enhancing the convenience of procurement administration. Also, the real-time procurement processing enhanced transparency of administration and increased reliability of the citizens toward the government’s execution of the procurement budget. Changing Korea with e-goverment 12 www.hometax.go.kr 13 Home Tax Services via Internet (HTS) Tax Payer Regular imposition Preliminary imposition Occasional imposition VAT Withholding tax Internet GIRO Internet banking Electronic report Electronic payment Electronic notice Civil petition processing Tax payment certification Certificate of business registration Social Insurance Service Portal Descriptions The services concerning 4 major social insurances - health, pension, employment, industrial accident compensation - had been run by separate information systems despite the similarities in their objects, procedure and services. In order to enhance the services for the citizens and efficiently manage the administration, the government has integrated the information of the 4 major social insurances into a centralized electronic civil service window and built a system that can process common duties. As the result, people are now able to use the Internet or visit one of the 4 public insurance corporations in order to register, revise information, or withdraw. The sharing of information among concerned institutions, such as the integrated G4C Net, has reduced the number of documents one has to submit to each institution. The checking and payment of insurance rates can also easily be processed through the Internet. Values The same information that had to be separately processed 4 times can now be processed with only one report to one of the 4 insurance corporations. Civil services can be processed more quickly and easily via the Internet and the number of documents and attachments citizens had to fill out and submit has been greatly improved. The prevention of redundancy in data-input accelerates the processes as well. www.4insure.or.kr Request and decide on the type of contract Request for contract Request for supply Request for procurement Decision on the type of contract Award of contract Bidding Private contract Reverse auction Request for quotation Contract management Execution of contract Review of contract Signing of contract Post management Delivery management Inspection & storage Returned items Request for payment Completion of contract Request for supply Request for constract Public announcement for bidding Suppliers Participation in bidding Contract closing Request for wire transfer Payment confirmation Wire transfer Nationwide commercial banks Suppliers Buyers TheBankofKOREA National e-Procurement Service (G2B)
  8. 8. Changing Korea with e-goverment 14 has been reduced to greatly enhance convenience. The integration of information of the 4 main social insurances has led to high accuracy and speed, further enhancing efficiency as well. KIPOnet Service Descriptions As the global and domestic competition on technologies grew, investments in technological development and patent applications, along with conflicts thus raised began to grow as well. On such account, from 1995 to 1999, the KIPOnet system was established and since its completion in 1999, the application, registration, evaluation and the notifying of the results have been electronized. The services charged before are now available free on the Internet and public notices on open patent information and registration information are automatically extracted for provision through the Internet. Values Through KIPOnet, the patent application procedure, once manually done and paper-ridden, can now be processed online from registration to evaluation and notification of results. Citizens are now able to apply for patents and keep their eyes on the process and results through the Internet without leaving their home or office. By the year 2001, approximately 240,000(81.4%) out of 290,000 cases of patent application were processed online and the number of online patent information users increased up to 3.3 million. Also, the evaluation period was reduced by 6 months (from 28.1 to 21.3 months), greatly enhancing the efficiency of patent administration. 15 www.kipo.go.kr www.neis.go.kr registry.scourt.go.kr Applicants Portal site Social Insurance Service Portal National Pension Health Insurance Employment Insurance Industrial Accident Compensation Insurance Electronic civil appeals Electronic notice & payment 4 major insurances National Pension Corporation National Health Insurance Corporation Health Insurance Review Agency Korea Labor Welfare Corporation Human Resources Development Service of Korea 4 major insurance institutions Internet One-stop service Real Estate Online Registration Service Descriptions Demand for real estate registration administration has increased since the 1990’s, In order to meet such demands, The Supreme Court has electronized civil services in 213 registration offices including the viewing of real estate registration copies of 1994 to September 2002. Information has been electronized into e-registers and many services that were manually processed have now been fully automated for nationwide online services. Values The online viewing service has enabled citizens to view the registration information from their home or office, genuinely opening the age of in-home civil services. Also, nationwide online registration services allow citizens not using the Internet to receive and view necessary information from any office regardless of where they live, greatly contributing to the enhancement of convenience. National Education Information System Descriptions The physical infrastructure of educational informatization has achieved the complete wiring of all schools nationwide by 2000. However, the educational administration system was separately informatized by institution, which caused inefficiency in information exchange and standardization as well as hardships in informatizing educational administration. As the solution to these problems, the Ministry of Education and Human Resources came to build a system that connects all elementary and secondary schools with education offices in local governments through the Internet. Upon completion of a system, all educational administrative services including curriculum development, students’ academic record keeping, and student counseling will be processed by the system. Also it provides a better work environment for teachers and officials who manage the administration of national education. Values Through the standardization and informatization of educational administration, the procedure has been reduced, unburdening teachers of jobs other than teaching, and further enhancing the quality of national education. With accurate data
  9. 9. Changing Korea with e-goverment 16 provided on real time, the administration will increase its efficiency. People can now use the Internet to apply for copies of educational certificates anytime and anywhere, or they can visit any education office to receive these services. National Finance Information System Descriptions Before, the national budget was managed by hand and the overall analysis was delayed with the lack of consistency in statistics due to the insufficient standardization of national finance administration. The Ministry of Finance and Economy has therefore informatized the entire national finance administration for scientific management of the budget and finance information exchange. From budget planning and its implementation, to accounting and settlement, all the processes regarding national finance are now connected online for real time management and analysis of the national budget with daily income and expenditure of the budget is automatically accounted everyday. Values Thanks to the real time management of the national budget, the system provides transparency in finance administration together with necessary information required in decision-making processes. Also, cost has been reduced, and productivity enhanced, with the automation and simplification of finance administration. Personnel Policy Support System(PPSS) Descriptions The government has integrated seven fields of personnel administration into a single system, building the ground for systematic and reasonable government personnel administration. With this system, paper documents and related data can be managed online. Values Real time analysis and management of personnel administrative information leads to scientific management of human resources which saves time and expense and enhances the reliability of personnel administration of the government. Military Manpower Administration Information Service Descriptions The military manpower administration has been informatized and the whole process of administration has been reformed. Various kinds of administrative documents have been simplified and a 24-hour non-stop service system has been devised for related civil services. Values The whole process of receiving civil services related to the military manpower administration, from registration to approval, is available on the Internet with much enhanced transparency and convenience. Comprehensive Legislative Information Service Descriptions Considering the growing demand for legal information and the need for providing such services, the Ministry of Legislation informatized legislative information including existing and historical laws, amendments, etc., and synthesized all information to create an online legal service system. Values The reformed legislative information services enhance convenience and improve the level of citizens’ legislative knowledge and awareness. National Knowledge Information Service Descriptions The resources in six major national libraries have been digitized and established into one online digital library, where information is available anytime anywhere. Another was established for integrated search and review of 5 areas including science technology, education, arts and sciences, culture, and history. Values These services have improved the citizens’ accessibility to national knowledge and information and narrowed the information divide between regions. 17 www.nafis.go.kr
  10. 10. 1998 1999 2000 2001 2002.6 827 1,153 1,862 2,250 - 17.5 24.3 38.8 46.6 - 41.7 37.9 50.4 72.0 - 3,103 10,806 19,040 24,380 25,650 - - 44.7 56.6 58.0 - - 11.7h 12.1h 12.2h 26,166 207,023 517,354 457,450 474,948 19,613 28,342 73,914 89,786 91,834 13,801 365,971 3,946,557 7,805,515 10,002,015 (2002.10.10) 20,088 21,250 21,931 22,724 23,158 13,982 23,442 26,816 29,045 30,887 - 123 409 1,131 1,448 (2002. 7) 16,421 16,896 17,174 17,794 - 118.10 109.42 110.71 114.71 - 6,424 7,042 8,392 10,831 10,783 46.20 45.60 54.10 70.80 70.48 27.1 29.3 37.0 47.1 48.3 (6.23) (6.59) (7.67) (9.02) (8.87) TYPE Number of PCs (ten thousand) Penetration Rate per 100 Persons Computer Usage Rate (%) Number of Internet Users (thousand) Usage Rate (%) Time Spent (per week) Number of (.kr) Domains Number of IPs (c-class) Broadband Subscribers (Households) Local Telephone Subscribers (thousand) Mobile Phone Subscribers (thousand) Number of Online Banking Users (ten thousand) Number of TVs (thousand) Penetration Rate per 100 Households Number of Subscribers (thousand) Penetration Rate per 100 Households Expense on Informatization (trillion( ), per GDP-%) PC Supply Internet TV Supply CATV Supply Appendix Status of Korea’s Informatization 19Changing Korea with e-goverment 18 Seoul Open Service for Online Civil Administration Descriptions The Seoul Metropolitan Government has informatized 54 kinds of civil services in 10 fields. The whole procedure of civil service processing and information such as the managing department and the officials, procedure, required documents, etc. is open to the public. Values Once the entire procedure of application processing has gone online and been opened to the public, transparency and accessibility of public administration has been enhanced. This service also strengthens the trust between the people and the government. e-Approval and e-Document Exchange Description By establishing a real time document exchange system, certifying or tracking service of document delivery is available. In addition, e-Approval system and other administrative information system are connected to avoid duplication of data input in the approval process. Values The document exchange procedure between government offices and departments has become more safe, trustworthy and timesaving. The connection of e-Approval system and other information systems also enhances work efficiency of the government. e-Signature and e-Seal Descriptions For safer information exchange in cyber space the government issues accredited certificates to people using the e-Government or e-Commerce services and e-Signatures to government officials using official e-Approval and e-Document exchange systems. Values The ground for trustworthy e-Government and efficient document and information exchange between administrative offices has been achieved by e-Signature and e-Seal services. 2002. 12 Appendix

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