Newgen Case Study on BPM enabled Processes for Case (Public Grievance) and Tax Management.

1. S OLUTIONS F OR B USINESS P ROCESS & C ONTENT M ANAGEMENT Case Study
BPM enabled Processes for Case (Public
Grievance) and Tax Management
For an Agency to Monitor Government Functioning
Overview
The Agency, based in Philippines, has been established to proactively monitor
the performance of government officials and employees with respect to carrying
out their duties effectively and honestly.
The Agency acts as a protector of common people against the misuse of Newgen Software Technologies
government power by corrupt officials and therefore, acts as a grievances- Limited is a market leader in
redressal forum for the general public in dealing with government departments. Business Process Management
It is responsible for a number of functions such as public assistance, graft
(BPM) and Enterprise Content
prevention, investigation, prosecution and administrative adjudication.
Management (ECM), with a global
footprint of about 700 installations
The Challenge in over 30 countries. More than 100
The Agency needed a Solution to maintain all the documents for the cases filed of these implementations are large,
by the public, so that they could be quickly sent to various officials for mission-critical solutions deployed
processing. The volume of the documents produced was huge and it was at world's leading BFSI, BPO, and
cumbersome, inefficient and time intensive to manually manage, track and Fortune Global 500 companies.
retrieve them. Thus, the Solution had to also provide for a smooth and efficient
processing of the documents, to prevent delays, and to enable timely and speedy
justice to people. Winner of several awards such as
“Frost and Sullivan’s Market
The NEWGEN Solution Leadership Award for Document
Management System and Workflow
The agency chose BPM solution from NEWGEN to automate its Case Software & Services” and
Management System and Tax Management System. NEWGEN proposed an “Distinguished Application Product
image-enabled end-to-end workflow solution for efficient document tracking, Company” by NASSCOM, Newgen
retrieval and archival. Software is an ISO 9001:2000, ISO
27001 certified and CMM Level 4
The Benefits company.
The solution enables the government agency to expedite the redressing of public
grievances and to provide speedy justice efficiently and accurately.
Moreover, the Solution also helped the agency substantially cut down on its
document management and maintenance costs.
NEWGEN prestigious clients include HSBC Bank, Deutsche Bank, Hua Nan Bank, ABN Amro
Bank, ICICI Bank, IDBI Bank, State Bank Of India, ING Vysya Bank, CitiFinancial, RAK Bank,
Bank of Tanzania, Max New York Life and Bajaj Allianz., Uniliver, Philips, GE Countrywide, EXL,
Satyam Nipuna, iGATE, Core 3, Ranbaxy, GSL, Kenyan Airways, SEC Phillipines.
Newgen Software Technologies Ltd.
A-6, Satsang Vihar Marg, www.newgensoft.com
Qutab Institutional Area,
New Delhi 110 067
Tel: +91-11-26964733, 26963571, 26856871
Email: newgen@newgen.co.in
GOV-CS-OMBUD-04
Newgen Software Inc.
1364 Beverly Road, St 300
McLean, VA 22101
Tel: +1 (703) 749-2855
Email: info@newgen.net