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STRATEGIC MARKETING
DECISIONS
the appetizer

objectives
• Short – term
• Long - term
methodology
• Institution
• Subject
• Instructor
marketing to strategic marketing

                    strategic
                    marketing

                    marketing
                   management

                    marketing
Marketing 1.0, 2.0 & 3.0
                Marketing 1.0

   Industrial age          Product-centric

                Marketing 2.0

  Information age       Consumer-oriented

                Marketing 3.0

  Intelligence age              Value-driven
Strategic marketing
                          • Markets
             Analyzing    • Competitive
                            space

                          • Strategies
            Formulating   • Marketing
                            program

                          • Organization
           Implementing   • Implementation
                            & control
Marketing Activities
               • Research & MIS / MDSS
               • Analyses of consumer ,
 Covert          market & environment
               • Formulating Strategies


               •   Product
               •   Price
  Overt        •   Place
               •   Promotion
Understanding Customer

Customer Purchase Decision

             Lifestyle             Demographics



   Social          Psychological
  Elements           Factors
Influence on consumer purchase decision
     Consumer                            Psychological
                     Social Elements
    Demographics                           Factors
•   Income           • Culture          • Personality
•   Education        • Social Class     • Attitude
•   Occupation       • Reference        • Class
•   Gender             group              consciousness
•   Age              • Opinion leader   • Motivation
•   Marital status   • Social           • Perceived risk
•   Mobility           performance      • Importance of
                     • Family life        purchase
                       cycle
Selection of a Brand   Why ?




     A           B         C
Selection of Newspaper Brand    Why ?




   Dawn          Jung          Awam

   Dawn          The       Business
                News       Recorder
Market – Driven Strategies
    • Understanding                                     • Superior to
      market &                                            competition
      customers that                                    • Applicable to
      form the                                            multiple situation
      MARKET`                                           • Difficult to copy


                             Market      Distinctive
                            oriented     capabilities




                                          Matching
                             Superior     Customer
                           performance   value with
                                         Capabilities
    • Customer Value                                    • Comparing
    • Providing value to                                  organization’s
      customer                                            capabilities with
    • Value initiative                                    Customer value
Market – Driven Strategies
• Market-Driven strategies begin with an understanding of
 market and the customer that form the market. The
 characteristics of MD Strategies include becoming market
 oriented, determining distinctive capabilities, finding a match
 between customer value and organizational capabilities and
 obtaining superior performance by providing superior customer
 value.

• Distinctive capabilities are superior to competition, difficult to
 duplicate and applicable to multiple competitive situations.
 These can be classified as Outside-in, Inside-out and spanning
 processes. The Outside-in provides direction to Inside-out &
 spanning processes by identifying customer needs and
 superior value opportunities.
Strategies development




Corporate      SBU       Marketing
Strategies development
    Corporate              SBU               Marketing

• Mission &          • BU market          • Product-market
  objectives           opportunities        Analysis,
• SBUs               • Position against     segmentation,
• Long-term            competition          competition
  strategic          • Financial            analysis &
  planning for Co.     situation &          continuous
  & SBUs               projection           learning of
                                            market
                     • Strengths &
                       Weaknesses         • Targeting ,
                                            positioning &
                                            relationship
                                          • Marketing-mix
                                            strategy
Product-Market Segmentation-Characteristics

Complex/Simple market                   Turbulent/Stable market


  Many segments                           Change in segment


  Many competition sources                Change in competition


  Multiple distribution channel           Change in distribution channel


  Complex value proposition               Change in value proposition


  Complicated decision making process     Change in decision making process
Product-Market Segmentation - Steps

Select Area


   Decide Brands


       Data - Buyer’s perception for available/
       ideal brands


              Form composite attribute Groups


                 Prepare Consumer Perception Map & Plot
                 Groups & Brands – Evaluate & Interpret
Consumer Perception Map
                  Expensive
                                              A
          E                     G-2


                          B
Low                                 G-3
                                                  High
Quality           G-1                             Quality
                                          C
                              G-4

              D



                  Inexpensive
Key
Market sensing                                    1 = Disaster
                                                    7 = Ideal
             Probability of the event occurring
             High             Medium                  Low
        7
                                                        Field of
        6       Utopia
                                                        Dream
 Effect 5
 Of the
 Event  4                       Things to
 On the                          Watch
 Company 3

         2                                               Future
               Danger                                     Risk
         1
Customer value
 expectations

      ?

 Product use
 experience
New Product Concepts
              • Modification
              • Innovation
By Company      • Minor Innovation
                • Major Innovation



By Company    • New to Company, Not New to Market
              • New to Company and New to Market
 & Market

              • Transformational Innovation
 Innovation   • Substantial Innovation
              • Incremental Innovation
New Product Planning Process


                                                         Testing &
                                                         commercial.
                                           Product &
                                           Marketing
                                           Strategy
                                Business   development
                                Analysis

                 Screening &
                 Evaluation /
                 Concept
                 development
    Need         & Testing
    analysis &
    Idea
    generation
Pizza Hut in Karachi
Q.1)   Outside-in ; Market sensing-very limited market, R&D
       Inside-out: Production technology, Envrl. Health etc.

Q.2)   Demographics: Income & Age
       Social: Social class & Social performance / Life cycle
        Psychological; Attitude & Personality
       1 Income       2 Age 3 Attitude      4 Social class
       5 Personality 6 Social performance / Life cycle

Q.3)   No. Its Simple & Turbulent
       Segment, Competition, Channel are Limited but have
       changed over the time.
Pizza Hut in Karachi
            Expensive

                           G-1



Low                          G-2
                                   High
Quality                            Quality
                     G-3




            Inexpensive
Pizza Hut in Karachi
Q.5)
Utopia:
               Grand political alliance
               Increase in tourism
               International trade exhibition

Future Risk:
               Events causing political & economic instability
               Decline in international relation at state level
               Cultural, religious or ethical moves creating
               negative impact on international brands

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Marketing Planning

  • 2. the appetizer objectives • Short – term • Long - term methodology • Institution • Subject • Instructor
  • 3. marketing to strategic marketing strategic marketing marketing management marketing
  • 4. Marketing 1.0, 2.0 & 3.0 Marketing 1.0 Industrial age Product-centric Marketing 2.0 Information age Consumer-oriented Marketing 3.0 Intelligence age Value-driven
  • 5. Strategic marketing • Markets Analyzing • Competitive space • Strategies Formulating • Marketing program • Organization Implementing • Implementation & control
  • 6. Marketing Activities • Research & MIS / MDSS • Analyses of consumer , Covert market & environment • Formulating Strategies • Product • Price Overt • Place • Promotion
  • 7. Understanding Customer Customer Purchase Decision Lifestyle Demographics Social Psychological Elements Factors
  • 8. Influence on consumer purchase decision Consumer Psychological Social Elements Demographics Factors • Income • Culture • Personality • Education • Social Class • Attitude • Occupation • Reference • Class • Gender group consciousness • Age • Opinion leader • Motivation • Marital status • Social • Perceived risk • Mobility performance • Importance of • Family life purchase cycle
  • 9. Selection of a Brand Why ? A B C
  • 10. Selection of Newspaper Brand Why ? Dawn Jung Awam Dawn The Business News Recorder
  • 11. Market – Driven Strategies • Understanding • Superior to market & competition customers that • Applicable to form the multiple situation MARKET` • Difficult to copy Market Distinctive oriented capabilities Matching Superior Customer performance value with Capabilities • Customer Value • Comparing • Providing value to organization’s customer capabilities with • Value initiative Customer value
  • 12. Market – Driven Strategies • Market-Driven strategies begin with an understanding of market and the customer that form the market. The characteristics of MD Strategies include becoming market oriented, determining distinctive capabilities, finding a match between customer value and organizational capabilities and obtaining superior performance by providing superior customer value. • Distinctive capabilities are superior to competition, difficult to duplicate and applicable to multiple competitive situations. These can be classified as Outside-in, Inside-out and spanning processes. The Outside-in provides direction to Inside-out & spanning processes by identifying customer needs and superior value opportunities.
  • 14. Strategies development Corporate SBU Marketing • Mission & • BU market • Product-market objectives opportunities Analysis, • SBUs • Position against segmentation, • Long-term competition competition strategic • Financial analysis & planning for Co. situation & continuous & SBUs projection learning of market • Strengths & Weaknesses • Targeting , positioning & relationship • Marketing-mix strategy
  • 15. Product-Market Segmentation-Characteristics Complex/Simple market Turbulent/Stable market Many segments Change in segment Many competition sources Change in competition Multiple distribution channel Change in distribution channel Complex value proposition Change in value proposition Complicated decision making process Change in decision making process
  • 16. Product-Market Segmentation - Steps Select Area Decide Brands Data - Buyer’s perception for available/ ideal brands Form composite attribute Groups Prepare Consumer Perception Map & Plot Groups & Brands – Evaluate & Interpret
  • 17. Consumer Perception Map Expensive A E G-2 B Low G-3 High Quality G-1 Quality C G-4 D Inexpensive
  • 18. Key Market sensing 1 = Disaster 7 = Ideal Probability of the event occurring High Medium Low 7 Field of 6 Utopia Dream Effect 5 Of the Event 4 Things to On the Watch Company 3 2 Future Danger Risk 1
  • 19. Customer value expectations ? Product use experience
  • 20. New Product Concepts • Modification • Innovation By Company • Minor Innovation • Major Innovation By Company • New to Company, Not New to Market • New to Company and New to Market & Market • Transformational Innovation Innovation • Substantial Innovation • Incremental Innovation
  • 21. New Product Planning Process Testing & commercial. Product & Marketing Strategy Business development Analysis Screening & Evaluation / Concept development Need & Testing analysis & Idea generation
  • 22. Pizza Hut in Karachi Q.1) Outside-in ; Market sensing-very limited market, R&D Inside-out: Production technology, Envrl. Health etc. Q.2) Demographics: Income & Age Social: Social class & Social performance / Life cycle Psychological; Attitude & Personality 1 Income 2 Age 3 Attitude 4 Social class 5 Personality 6 Social performance / Life cycle Q.3) No. Its Simple & Turbulent Segment, Competition, Channel are Limited but have changed over the time.
  • 23. Pizza Hut in Karachi Expensive G-1 Low G-2 High Quality Quality G-3 Inexpensive
  • 24. Pizza Hut in Karachi Q.5) Utopia: Grand political alliance Increase in tourism International trade exhibition Future Risk: Events causing political & economic instability Decline in international relation at state level Cultural, religious or ethical moves creating negative impact on international brands