In a connected world, delivering a great customer experience is more essential than ever to differentiating your business, building loyalty, and maintaining your reputation. This is where CRM solutions come in, but a lot of businesses see CRM as too complex.
Learn more about the three areas where our CRM Online app can help your business:
https://www.mydock365.com/sharepoint-crm-app
Ride the Storm: Navigating Through Unstable Periods / Katerina Rudko (Belka G...
PowerApps with Microsoft Office 365
1.
2. business models must continually evolve to respond to technology-driven market changes
to stay competitive, organizations need the ability to update products and processes rapidly
technology-driven
processes rapidly
3. Demand for mobile apps is
growing 5x faster than IT
departments can deliver
Source: Gartner
5. Connect to the systems
you’re already using
or
create the data you need
Build useful apps
without writing code
Publish apps instantly
for web and mobile
6.
7. Craft forms and screens
in a visual designer that
helps you see exactly
what you’ll get
Take advantage of device
capabilities like cameras,
GPS, and pen controls
Connect multiple
existing data sources or
create your own data to
power your app
Build business logic into
your apps with an Excel-
inspired expression
language
8. GENERATE
prescribed action
based on
real-time data
analyze 11 DATA
SOURCES to
determine approach
to resolution
generate REPORTS
for managers to
compare cost avoidance
with net benefit
create AUDIT TRAIL
on SharePoint Online to
record decisions
“Not only have we solved an important business
problem, we have delivered the solution at a
fraction of the traditional IT project cost – both from
an implementation and a TCO perspective. The
solution paid for itself in a mere two weeks!”
- Nipa Chakravarti, Vice President of IT at TransAlta.
ECONOMIC
CALLOUTS APP
9. ELECTRONIC
PROCESS
independent of ERP
REDESIGN & DIGITIZE
paper based process
ITERATE and
REFINE solution
STANDARDIZE
processes & reports
across locations
AUTOMATING
EQUIPMENT REPAIR
PROCESS FOR
ELECTRIC MOTORS
"In collaboration with our trusted Microsoft partner
we reimagined our previous data collection, work
logging and report generation processes, improving
productivity by an estimated 15% in factories that
have implemented the PowerApps-based solution.“
- Scott Melzer, Vice President of IT & Purchasing IPS
10. Build modern business apps—fast
Compose analytics, user experiences, and automation
using an integrated set of services from Microsoft.
Enable developers to extend
Leverage Azure platform services to provide
capabilities and components for power users.
Empower line of business
Help power users who understand their business needs
best build solutions quickly without writing code.
Connect to data across apps and platforms
Get more value from your data, whether you use
the Common Data Service or integrate your app with
existing systems and services.
ACT AUTOMATEMEASURE
Azure AppServices
Azure Functions
…
Azure Logic Apps
Azure API Management
…
Azure Data analytics
Azure Analytic Services
…
12. PowerApps and Microsoft Flow bring new extensibility scenarios
Align on a common
data model to build
apps that span
systems and
processes
13. Create Dynamics
Leads based on
Tweets
PowerApps and Microsoft Flow bring new extensibility scenarios
Build apps without
writing code using
PowerApps
A unified experience to
discover and launch apps
Automating tasks by
integrating Dynamics 365
and other applications
with Microsoft Flow
15. Microsoft PowerApps packaging
• Access to Common Data Service
and premium connectors
• Run any app & build against any
existing data source
• Included in full Dynamics 365 Plans
• Model your business data with the
Common Data Service
• Create & manage environments
and databases
• Set policy and view usage
Microsoft PowerApps
Extending Office 365
and Dynamics 365
• Create & run within the context of
Office 365 & Dynamics 365 data
sources
Quotas (per-user; pooled tenant-wide)
2,000 flow runs per month
Quotas (per-user; pooled tenant-wide)
15,000 flow runs per month,
200 MB Data Storage, 20 GB File Storage per user
Quotas (per-user; pooled tenant-wide)
4,500 flow runs per month,
20MB Data Storage, 2GB File Storage
Additional flow runs, data storage, and file storage may be purchased as needed
16. General availability in 6 regions, 42 languages
AppSource for company-wide app sharing
Re-usable, dynamic forms support (preview)
Environments support, Admin center
Windows Phone support
Q4 Calendar 2016 H1 Calendar 2017
PowerApps roadmap
Solution
packages
Extended
Common
Data Service
security model
Pro-dev
control
extensibility
Environments support, Admin center
Additional
embedded
experiences
Sovereign
cloud
deployments
Common Data
Service Office
365 data sync
Windows Phone support
Power BI
integration
across the
platform
Re-usable,
dynamic
business
process & logic
Embedded,
in-context
SharePoint
Online
https://customers.microsoft.com/en-US/story/multi-national-energy-company-uses-powerapps-to-create-a-decision-validation-tool
TransAlta is a $3 billion Canadian dollar multi-national power generation and energy trading company that manages over $9 billion Canadian dollars in assets. For over 100 years, it has serviced medium to large industrial, commerical, and utility organizations and currently operates throughout Canada, the United States, and Australia. TransAlta’s generates power from five different sources: gas, hydro, wind, solar, and coal.
By using Microsoft PowerApps, TransAlta built an internal resource planning and decision validation application tailored to its unique business needs. The a decision-making tool called “Economic Callouts” is used to calculate the economic viability of sending an immediate response to service calls outside of their core operating hours.
TransAlta harnessed the application to enhance resourcing decisions and maximize the ROI. Within the first two weeks of deployment, TransAlta recovered the cost of building and implementing PowerApps—with the net benefit continuing to pay off.
In addition to PowerApps, Azure App Service is used to rationalize 11 different internal and external data sources to determine whether it is economically worthwhile to dispatch a wind technician. Leveraging a combination of Azure, PowerApps and SharePoint, the solution implementation paid for itself in a merely 2 weeks!
https://customers.microsoft.com/en-US/story/motor-and-generator-service-company-develops-custom-apps-unifying-processes
Integrated Power Services—IPS—is an industry leader in electric motor upkeep and engineering for continuous-process, asset-intensive industries. It provides end-to-end service for electric motors and generators, including repair, field maintenance, and sales.
IPS specializes in servicing motors and parts for generating nuclear, wind, hydro, and fossil power, in addition to servicing machinery used in metal refinery, petrochemical manufacturing, mining, and paper production.
In an effort to provide customers with accurate reporting, streamline operations, improve tracking accuracy, minimize waste, and eliminate tedious paper processes, IPS decided to reimagine the way it worked by digitizing and unifying their paper forms by building a custom solution that would solve for these challenges. IPS then turned to trusted Microsoft partner, Confluent, to help it get the job done.
Leveraging a new line-of-business solution built on Microsoft PowerApps, IPS transformed their data collection, work logging, and report generation processes. This redesign of how IPS operates resulted in increased efficiency and productivity, more visibility, higher customer satisfaction, standardization across locations, and a ten-year competitive advantage in its industry.