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Critical Literacies: Exploring the Intersections of 
Writing and Information Literacy 
Bridgewater State University 
17 Oct 2014 
WHAT CAN WE LEARN FROM STUDENTS ABOUT INFORMATION LITERACY? MICHELE VAN HOECK PROJECT INFORMATION LITERACY & CALIFORNIA STATE UNIVERSITY MARITIME
Composition 
Information Literacy
Recognize when 
information is needed. Locate, 
evaluate, and use effectively 
the needed information. 
WHAT IS INFORMATION LITERACY?
In an environment of rapid technological 
change, proliferating resources, escalating 
complexity, diversity of choices, and unfiltered 
formats of uncertain quality… 
The sheer abundance of information will not 
in itself create a more informed citizenry without a complementary cluster of abilities necessary to use information effectively... 
Information literacy forms the basis for 
lifelong learning. It is common to 
all disciplines, to all learning environments, 
and to all levels of education. 
WHY DO WE NEED IT?
The information literate student: 
1.Determines nature and extent of information needed 
2.Accesses needed information effectively and efficiently 
3.Evaluates information and its sources critically and incorporates selected information into his or her knowledge base and value system. 
4.Uses information effectively to accomplish a specific purpose. 
5.Understands many of the economic, legal, and social issues surrounding the use of information and accesses and uses information ethically and legally.
Information Literacy Threshold Concepts 
Scholarship is a Conversation 
Research as Inquiry 
Authority is Contextual and Constructed 
Format as a Process 
Searching as Exploration 
Information has Value 
ACRL DRAFT FRAMEWORK
SEARCHING AS EXPLORATION
FORMAT AS A PROCESS
How would you rate the information literacy of the students you teach, on average? 
What do you see students struggle with most in research projects? 
POLL!
“Adjectives that describe how you feel when you get a research assignment?” 
fear, 
angst, 
tired, 
dread, 
excited, 
anxious, 
annoyed, 
stressed, 
disgusted, 
intrigued, 
confused, 
overwhelmed 
2008, n = 86 | 7 campuses 
How Do Students Feel About Research?
Project Information Literacy 
A large-scale study about early adults and their research habits
2008 
n = 86 
2009 
n = 2,318 
2010 
n = 8,353 
n = 191 
Focus 
groups 
Online survey Technology 
& Prompt analysis interviews 
2011 
n = 560 
Eight studies 
13,000 students, 63 US campuses 
Passage studies 
2012 2013 2014-15 
n = 23 n = 35 n = 60 
n = 33 n = 1,941 n = 4,000 
Online 
survey 
Workplace Freshmen Lifelong 
Overview of findings @ http://tinyurl.com/lg7fryh 
Finding 
Evaluating/using 
Multitasking 
Transitioning
What Can We Learn From Students?
8,353 students 
(sophomores, juniors, seniors) 
Course and everyday life research 
Spring 2010 
25 campuses across U.S. 
Funded by MacArthur Grant 
ONLINE STUDENT SURVEY
3 
Takeaways 
from the 
2010 
Student 
Survey
GETTING STARTED- THE HARDEST PART OF COURSE RESEARCH 
#1
Search 
Using 
Information 
Task 
definition 
Search 
Self 
assessment 
69% 
41% 
30% 
25% 
WHAT TASKS ARE MOST DIFFICULT? 
Getting started 
(84%) 
Defining a topic 
(66%) 
Narrowing a topic (62%)
#2 
STUDENTS 
USE THE 
SAME FEW 
GO-TO 
SOURCES
SOURCES MOST USED 
97% 
96% 
94% 
88% 
85% 
75% 
100% 
Course readings 
Search engines, including 
Google 
Library databases (e.g., 
JSTOR) 
Instructors 
Wikipedia.org
WIKIPEDIA IS 
“MY 
PRESEARCH 
TOOL” 
#3
WHY WIKIPEDIA? 
82% 
76% 
69% 
67% 
64% 
54% 
44% 
39% 
17% 
16% 
0% 
25% 
50% 
75% 
100% 
Obtain a summary 
Get started on assignment 
Interface is easy to use 
Finding the meaning of terms 
Comprehensible explanations 
Citation trail included 
Figure out search terms 
Current, up-to-date entries 
More credible than other Web sites 
Peer-to-peer source
Instructor’s handout 
Course readings 
Google and Wikipedia 
JSTOR 
etc. 
Instructors 
Satisficing 
Situational context 
Big picture & 
Language contexts 
A FAMILIAR PATH…
FOR A NOVICE RESEARCH FINDING CONTEXT
TEACHING IDEAS FOR THE FIRST STAGES OF RESEARCH WRITING
1. ACKNOWLEDGE GETTING STARTED IS DIFFICULT
2. FEEDING THE DRAGON: DISCUSS THE “IDEA STAGE”
Getting Started LibGuide - "idea sources" : CountryWatch, Room for Debate 
3. SUGGEST “IDEA SOURCES”
4. LANGUAGE CONTEXT: DEVELOP SEARCH WORDS
Concept mapping 
Brain- storming 
Freewriting 
Narrowing- down exercises 
LANGUAGE CONTEXT 
Concept mapping
5. EXPAND BIG PICTURE CONTEXT 
VS.
COMMENTS QUESTIONS
WHAT CAN WE LEARN FROM COLLEGE GRADS?
Employer interviews 
College graduate 
focus groups 
“DAY AFTER GRADUATION” STUDY
23 EMPLOYERS 
 Media 
 Tech 
 Engineering 
 Government 
 Manufacturing 
 Financial
33 GRADUATES 
Santa Rosa Junior College 
University of Puget Sound 
University of Texas Austin 
Harvard College
WHERE? 
graduate focus groups 
employers
WHY?
STUDENTS WILL WORK AS 
1% 
Academics 
Something Else
5% 
Years in Higher Ed 
Rest of Life 
OUR STUDENTS’ LIVES
We asked about “doing research” or “solving information problems” at work. 
Translating “Information Literacy”
14 ACRL 
information literacy 
performance indicators 
16 Habits of Mind 
CODING
FINDINGS: WHAT DID EMPLOYERS SAY ABOUT COLLEGE GRADS STRENGTHS AND WEAKNESSES?
Ease with technology 
STRENGTHS
“The contrast is so evident 
between us on one side 
and them on the other. 
They are connected in a way 
my generation wasn’t.” 
- an employer
“Information? 
They find it, they take it, 
and they blend it, 
they mash it up, 
they re-purpose it.” 
- another employer
DIFFICULTIES
We need someone who will 
explore on their own and then 
come back to the team and say, 
‘Here's my best take, what do you 
think?’ They need that ability to 
invite discussion and be able to 
redirect on the fly. 
1. ENGAGE TEAM DURING RESEARCH PROCESS
They believe the computer is their workspace, so basic interactions between people are lost. They won’t walk over and ask someone a question. They are less comfortable and have some lack of willingness to use people as sources and also have a lack of awareness that people are a valid source of information.
There were many graduates who just looked in one place— the Internet—and that was the problem. It’s a whole bag of tricks you need for doing research today. 
2. USE VARIETY OF FORMATS
difficulty 
distinguishing the noise from the solid material 
3. FIND PATTERNS 
get stuck in the mud trying to figure out what it all means
I don't think there's a lot of 
that desire to go deep. They expect information to be so easy to get, that when it's not, it's frustrating to them. 
4. BE THOROUGH
WHAT DID GRADS SAY?
“Which college learning experiences 
have been most applicable?” 
“What’s challenging about solving 
information problems in the 
workplace?” 
WE ASKED:
My job feels like there’s a perpetual thesis due, but my job is literally about finding information that does not exist. My information needs have changed and intensified since I was an undergraduate.
Systematically evaluate sources 
Critically analyze published sources 
Synthesize large volumes of content 
WHAT TRANSFERRED? ABILITY TO:
1.Filtering and sorting relevant sources (57%) 
2.Summarizing and integrating different sources (43%) 
3.Reading and comprehending sources (34%) 
LOOKING BACK: FRESHMAN DIFFICULTIES 
2013 Learning the Ropes interviews, n = 35 first year students; 6 campuses
1. Increased sense of urgency 
2. Little structure or direction 
3. Highly contextual and 
fundamentally social 
WORKPLACE CHALLENGES
OVERLAP: WORKPLACE RESEARCH IS SOCIAL 
The biggest hurdle for me was getting used to talking to strangers. 
They need to look beyond their computer screens. 
Recent grad 
Employer
Grads perceive: fast pace 
Employers need: persistence, thoroughness 
OPPOSING VIEWS
 Synthesizes a variety of sources 
 Requires persistence 
 Requires openness to continuous learning 
Is fundamentally social 
WORKPLACE RESEARCH:
Why aren’t grads better at doing research in teams?
POLL!
COMMUNITIES OF PRACTICE 
Most learning does not take place with the master; it takes place with journeymen and other apprentices. 
Lave & Wenger
How are project groups in college different than Communities of Practice?
IDENTIFYING, CONTACTING EXPERTS
PEER ROUNDTABLES
THANK YOU!
ACRL Information Literacy Standards for Higher Education: www.ala.org/acrl/standards/informationliteracycompetency 
ACRL Draft Framework for Information Literacy: 
acrl.ala.org/ilstandards/wp- content/uploads/2014/02/Framework-for-IL-for-HE-Draft- 2.pdf 
Project Information Literacy reports: projectinfolit.org/publications 
Etienne Wenger, Communities of practice: A brief introduction. http://wenger-trayner.com/theory/ 
CRITICAL RESOURCES
IMAGE CREDITS 
Ditch digging by Auburntown Historical Society 
Arthur Sulzberger by Reuters News Service 
“Sea of Blue” by Flickr user Ben Stephenson 
Etienne Wenger by Wikimedia Commons user Beverly Trayner 
Jean Lave from UC Berkeley Graduate Council Lectures 
"Getting help at the ref desk" by Flickr user Wendt Commons 
 “Seminar Bard College Berlin, 2013” by Wikimedia Commons user Irina.stelea

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What Can We Learn from Students about Information Literacy? Keynote at Bridgewater State University

  • 1. Critical Literacies: Exploring the Intersections of Writing and Information Literacy Bridgewater State University 17 Oct 2014 WHAT CAN WE LEARN FROM STUDENTS ABOUT INFORMATION LITERACY? MICHELE VAN HOECK PROJECT INFORMATION LITERACY & CALIFORNIA STATE UNIVERSITY MARITIME
  • 3.
  • 4. Recognize when information is needed. Locate, evaluate, and use effectively the needed information. WHAT IS INFORMATION LITERACY?
  • 5. In an environment of rapid technological change, proliferating resources, escalating complexity, diversity of choices, and unfiltered formats of uncertain quality… The sheer abundance of information will not in itself create a more informed citizenry without a complementary cluster of abilities necessary to use information effectively... Information literacy forms the basis for lifelong learning. It is common to all disciplines, to all learning environments, and to all levels of education. WHY DO WE NEED IT?
  • 6.
  • 7. The information literate student: 1.Determines nature and extent of information needed 2.Accesses needed information effectively and efficiently 3.Evaluates information and its sources critically and incorporates selected information into his or her knowledge base and value system. 4.Uses information effectively to accomplish a specific purpose. 5.Understands many of the economic, legal, and social issues surrounding the use of information and accesses and uses information ethically and legally.
  • 8.
  • 9. Information Literacy Threshold Concepts Scholarship is a Conversation Research as Inquiry Authority is Contextual and Constructed Format as a Process Searching as Exploration Information has Value ACRL DRAFT FRAMEWORK
  • 11. FORMAT AS A PROCESS
  • 12. How would you rate the information literacy of the students you teach, on average? What do you see students struggle with most in research projects? POLL!
  • 13. “Adjectives that describe how you feel when you get a research assignment?” fear, angst, tired, dread, excited, anxious, annoyed, stressed, disgusted, intrigued, confused, overwhelmed 2008, n = 86 | 7 campuses How Do Students Feel About Research?
  • 14. Project Information Literacy A large-scale study about early adults and their research habits
  • 15. 2008 n = 86 2009 n = 2,318 2010 n = 8,353 n = 191 Focus groups Online survey Technology & Prompt analysis interviews 2011 n = 560 Eight studies 13,000 students, 63 US campuses Passage studies 2012 2013 2014-15 n = 23 n = 35 n = 60 n = 33 n = 1,941 n = 4,000 Online survey Workplace Freshmen Lifelong Overview of findings @ http://tinyurl.com/lg7fryh Finding Evaluating/using Multitasking Transitioning
  • 16. What Can We Learn From Students?
  • 17. 8,353 students (sophomores, juniors, seniors) Course and everyday life research Spring 2010 25 campuses across U.S. Funded by MacArthur Grant ONLINE STUDENT SURVEY
  • 18. 3 Takeaways from the 2010 Student Survey
  • 19. GETTING STARTED- THE HARDEST PART OF COURSE RESEARCH #1
  • 20. Search Using Information Task definition Search Self assessment 69% 41% 30% 25% WHAT TASKS ARE MOST DIFFICULT? Getting started (84%) Defining a topic (66%) Narrowing a topic (62%)
  • 21. #2 STUDENTS USE THE SAME FEW GO-TO SOURCES
  • 22. SOURCES MOST USED 97% 96% 94% 88% 85% 75% 100% Course readings Search engines, including Google Library databases (e.g., JSTOR) Instructors Wikipedia.org
  • 23. WIKIPEDIA IS “MY PRESEARCH TOOL” #3
  • 24. WHY WIKIPEDIA? 82% 76% 69% 67% 64% 54% 44% 39% 17% 16% 0% 25% 50% 75% 100% Obtain a summary Get started on assignment Interface is easy to use Finding the meaning of terms Comprehensible explanations Citation trail included Figure out search terms Current, up-to-date entries More credible than other Web sites Peer-to-peer source
  • 25. Instructor’s handout Course readings Google and Wikipedia JSTOR etc. Instructors Satisficing Situational context Big picture & Language contexts A FAMILIAR PATH…
  • 26. FOR A NOVICE RESEARCH FINDING CONTEXT
  • 27. TEACHING IDEAS FOR THE FIRST STAGES OF RESEARCH WRITING
  • 28. 1. ACKNOWLEDGE GETTING STARTED IS DIFFICULT
  • 29. 2. FEEDING THE DRAGON: DISCUSS THE “IDEA STAGE”
  • 30. Getting Started LibGuide - "idea sources" : CountryWatch, Room for Debate 3. SUGGEST “IDEA SOURCES”
  • 31. 4. LANGUAGE CONTEXT: DEVELOP SEARCH WORDS
  • 32. Concept mapping Brain- storming Freewriting Narrowing- down exercises LANGUAGE CONTEXT Concept mapping
  • 33. 5. EXPAND BIG PICTURE CONTEXT VS.
  • 35. WHAT CAN WE LEARN FROM COLLEGE GRADS?
  • 36. Employer interviews College graduate focus groups “DAY AFTER GRADUATION” STUDY
  • 37. 23 EMPLOYERS  Media  Tech  Engineering  Government  Manufacturing  Financial
  • 38. 33 GRADUATES Santa Rosa Junior College University of Puget Sound University of Texas Austin Harvard College
  • 39. WHERE? graduate focus groups employers
  • 40. WHY?
  • 41. STUDENTS WILL WORK AS 1% Academics Something Else
  • 42. 5% Years in Higher Ed Rest of Life OUR STUDENTS’ LIVES
  • 43. We asked about “doing research” or “solving information problems” at work. Translating “Information Literacy”
  • 44. 14 ACRL information literacy performance indicators 16 Habits of Mind CODING
  • 45. FINDINGS: WHAT DID EMPLOYERS SAY ABOUT COLLEGE GRADS STRENGTHS AND WEAKNESSES?
  • 46. Ease with technology STRENGTHS
  • 47. “The contrast is so evident between us on one side and them on the other. They are connected in a way my generation wasn’t.” - an employer
  • 48. “Information? They find it, they take it, and they blend it, they mash it up, they re-purpose it.” - another employer
  • 50. We need someone who will explore on their own and then come back to the team and say, ‘Here's my best take, what do you think?’ They need that ability to invite discussion and be able to redirect on the fly. 1. ENGAGE TEAM DURING RESEARCH PROCESS
  • 51. They believe the computer is their workspace, so basic interactions between people are lost. They won’t walk over and ask someone a question. They are less comfortable and have some lack of willingness to use people as sources and also have a lack of awareness that people are a valid source of information.
  • 52. There were many graduates who just looked in one place— the Internet—and that was the problem. It’s a whole bag of tricks you need for doing research today. 2. USE VARIETY OF FORMATS
  • 53. difficulty distinguishing the noise from the solid material 3. FIND PATTERNS get stuck in the mud trying to figure out what it all means
  • 54. I don't think there's a lot of that desire to go deep. They expect information to be so easy to get, that when it's not, it's frustrating to them. 4. BE THOROUGH
  • 56. “Which college learning experiences have been most applicable?” “What’s challenging about solving information problems in the workplace?” WE ASKED:
  • 57. My job feels like there’s a perpetual thesis due, but my job is literally about finding information that does not exist. My information needs have changed and intensified since I was an undergraduate.
  • 58. Systematically evaluate sources Critically analyze published sources Synthesize large volumes of content WHAT TRANSFERRED? ABILITY TO:
  • 59. 1.Filtering and sorting relevant sources (57%) 2.Summarizing and integrating different sources (43%) 3.Reading and comprehending sources (34%) LOOKING BACK: FRESHMAN DIFFICULTIES 2013 Learning the Ropes interviews, n = 35 first year students; 6 campuses
  • 60. 1. Increased sense of urgency 2. Little structure or direction 3. Highly contextual and fundamentally social WORKPLACE CHALLENGES
  • 61. OVERLAP: WORKPLACE RESEARCH IS SOCIAL The biggest hurdle for me was getting used to talking to strangers. They need to look beyond their computer screens. Recent grad Employer
  • 62. Grads perceive: fast pace Employers need: persistence, thoroughness OPPOSING VIEWS
  • 63.  Synthesizes a variety of sources  Requires persistence  Requires openness to continuous learning Is fundamentally social WORKPLACE RESEARCH:
  • 64. Why aren’t grads better at doing research in teams?
  • 65. POLL!
  • 66. COMMUNITIES OF PRACTICE Most learning does not take place with the master; it takes place with journeymen and other apprentices. Lave & Wenger
  • 67. How are project groups in college different than Communities of Practice?
  • 71. ACRL Information Literacy Standards for Higher Education: www.ala.org/acrl/standards/informationliteracycompetency ACRL Draft Framework for Information Literacy: acrl.ala.org/ilstandards/wp- content/uploads/2014/02/Framework-for-IL-for-HE-Draft- 2.pdf Project Information Literacy reports: projectinfolit.org/publications Etienne Wenger, Communities of practice: A brief introduction. http://wenger-trayner.com/theory/ CRITICAL RESOURCES
  • 72. IMAGE CREDITS Ditch digging by Auburntown Historical Society Arthur Sulzberger by Reuters News Service “Sea of Blue” by Flickr user Ben Stephenson Etienne Wenger by Wikimedia Commons user Beverly Trayner Jean Lave from UC Berkeley Graduate Council Lectures "Getting help at the ref desk" by Flickr user Wendt Commons  “Seminar Bard College Berlin, 2013” by Wikimedia Commons user Irina.stelea