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Openness, Innovation and the National Gallery

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Openness, Innovation and the National Gallery

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Emma McFarland and Lawrence Chiles, the National Gallery

With its imposing presence on Trafalgar Square, the National Gallery may not seem a place of openness to some even though it is open to anyone who chooses to walk through the door. But what does openness mean in the context of today's Gallery?

We are on a journey to create a new Innovation Lab, a physical and virtual space to help the organisation adapt and respond to the opportunities and challenges of a rapidly changing world. And the word 'openness' is a recurring theme as we strive to work with new technologies, find new methods of interpretation and reach new audiences. This short talk will explore some of the questions it has prompted and our learning along the way, including:

How do we spark greater internal openness, breaking down the silos between team and hierarchies which support 'production pipelines', but which perhaps create barriers to doing things differently?
How do we bring the audience inside - opening up our creative processes and decision-making? What does 'user voice' mean when our 'users' come from 100 different countries across the world?

Emma McFarland and Lawrence Chiles, the National Gallery

With its imposing presence on Trafalgar Square, the National Gallery may not seem a place of openness to some even though it is open to anyone who chooses to walk through the door. But what does openness mean in the context of today's Gallery?

We are on a journey to create a new Innovation Lab, a physical and virtual space to help the organisation adapt and respond to the opportunities and challenges of a rapidly changing world. And the word 'openness' is a recurring theme as we strive to work with new technologies, find new methods of interpretation and reach new audiences. This short talk will explore some of the questions it has prompted and our learning along the way, including:

How do we spark greater internal openness, breaking down the silos between team and hierarchies which support 'production pipelines', but which perhaps create barriers to doing things differently?
How do we bring the audience inside - opening up our creative processes and decision-making? What does 'user voice' mean when our 'users' come from 100 different countries across the world?

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Openness, Innovation and the National Gallery

  1. 1. Openness, Innovation and The National Gallery
  2. 2. • The National Gallery is seen as trusted and a place to see great art • The audience wants and expects a contemporary experience • But we are also perceived as distant and unchanging Elegant Eminent Inspiring Inclusive Surprising Ambitious Empathetic Expert Distant and institutiona l Warm, distinctive, personal, sometimes surprising
  3. 3. Insert GF slide using headset
  4. 4. "Thank you for today. It was an excellent and informative/creative workshop." Buildings team "Thanks Emma for a great intro session! Even though I found some of the tasks a bit difficult, I really enjoyed the exercises. I'm looking forward to more workshops" Creative team
  5. 5. The Adoration of the Kings by Jan Gossaert
  6. 6. Thanks Lawrence @chilesl Emma @ArtsEMC

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