Oracle Insurance Insbridge Rating & Underwriting + Documaker Document Generation

1. <Insert Picture Here>
Oracle Insurance
Insbridge Rating & Underwriting + Documaker Document Generation
Presented by: Dave Webster, Business Development Director, EMEA

2. The following is intended to outline our general
product direction. It is intended for information
purposes only, and may not be incorporated into any
contract. It is not a commitment to deliver any
material, code, or functionality, and should not be
relied upon in making purchasing decisions.
The development, release, and timing of any
features or functionality described for Oracle’s
products remains at the sole discretion of Oracle.

4. Agenda
<Insert Picture Here>
• Introducing Oracle Insurance G.B.U.
• Oracle Insurance Solutions
• Insbridge
• Documaker
• Q&A

5. About Oracle Insurance
• Dedicated Insurance team
• End-to-end Insurance solutions
• Sales and service
• Administration and claims
• Financials and Human Capital
Management
• Enterprise infrastructure
20 of the top 20
• Deep Insurance domain expertise Fortune 500
insurers
use Oracle
applications

6. Evolution of Oracle Insurance
More than 2000 Insurers
use Oracle applications
Insurance Solution Depth
Insurance Market Share

7. Oracle Insurance Offerings
Comprehensive solutions for Insurance industry
Enable Next Generation Insurance Distribution
Management Increase Revenue Through Enhanced
Technology Platform & IT Governance
Distribution Management & Customer Service
Document Automation, Content Mgmt,
CRM, Insurance, Rating/UW, Illustrations
Middleware, Database
Core
Core Operations
Technology
Enable Flexible & Efficient
Policy Life Cycle Management
Policy Administration, Premium
Customers Billing, Claims, Incentive Comp
Performance Corporate
Mgmt & BI Support
Improve Performance Management Provide Efficient & Effective
of Governance, Risk and Compliance Corporate & Operational Support
Business Intelligence, Enterprise Financials, HR, Procurement
Performance Mgmt, Compliance

8. <Insert Picture Here>
Oracle Insurance Insbridge
Rating and Underwriting
confidential

9. Insbridge Overview
Easy-to-use, Web-based, highly-scalable rating, rules and
underwriting application, enabling business users to build and
manage complex rating and underwriting logic without reliance on IT
resources.
• Web Based
• Point & Click – no coding
• SOA Approach - easily integrated with external resources
• Rapid rate testing – “What if” analysis
• Simple licensing –
• no user or server licenses
• no volume based charges
• Enables compliance

10. Insbridge Rating and Underwriting
Capabilities

11. Oracle Insurance Insbridge Rating and
Underwriting
Key Modules
• Oracle Insurance Insbridge
Rate Manager
• Business-user focused tool for
creation of variables, rules,
rates and tables
• Easy to use
• Browser-based
• Oracle Insurance Insbridge
Pricing Manager
• “What If” analysis tool
• Test rate impacts on book of
business
• Browser-based

12. Oracle Insurance Insbridge Rating and
Underwriting
Key Modules Continued
• Oracle Insurance Insbridge SoftRater
• Runtime rules engine
• Full Web architecture
• Scalable
• Multi-platform rules engine support
• Optimized on Oracle Fusion Middleware and Oracle
database
• Compatible with most major operating systems and
databases
• .NET or J2EE
• Easy to integrate
• Built as external rating engine
• Any XML format accepted
• Integration via Web Services and/or Java-RMI
• Can make external calls while performing rate
calculations

13. <Insert Picture Here>
Oracle Insurance Insbridge
and other applications
confidential

14. Integration
• Many possibilities to integrate
Oracle Insurance Insbridge with Portals,
Policy Administration
other internal and external Underwriting
Desktops Systems
applications.
Insbridge
• Examples of applications where
Insbridge can be integrated:
• Legacy Policy administration
systems (Fiserv, PMSC, i90, etc) Third Party Content
• Custom Web front-end/agent
portals
• 3rd party (External applications and
databases, etc)

15. The case for a stand-alone rating engine
A single, best-in-breed rating engine, such as Oracle Insurance
Insbridge, can modernize and consolidate current systems to
improve efficiencies, promote accuracy and reduce total cost of
ownership.
Modernization Consolidation
• Infinite rating tiers • Scalability
• Regulatory and compliance • Able to handle multiple
• Debugging and testing lines of business
• Any-method rate creation • Integration
• Modern architecture • Versioning
• Role-based security

16. Insbridge Rating and Underwriting
Summary
Scalable for enterprise deployment One application which supports all lines
Secure, efficient content distribution of business
through deployment technology
Intelligence cache control for optimized Infinite rate granularity
memory utilizations
Open, services-oriented architecture Extended Services Interface (ESI),
Black-box rating engine for message- supporting:
driven integrations Customizable business user interface
Single integration pattern for Portal integration
transactional/batch services Automation through third party system
(Policy admin, etc..)
Any-method rate creation
Customizable templates
Compliance & regulatory support
Start-from-scratch Fully documented rating
Create tables, logic, and entire line structure Dependency and reconciliation reports
Flexibility for unique, out-of-the-box rating

17. Insbridge and Siebel CRM
• End-to-end customer management, data capture, rate, quote
system
• Manage contacts, prospects and customers
• Gather quote/rate data from one system
• Generate quotes for all customers/any line of business from a single
rating engine
• Single location for every customer’s policy data
• Additional Siebel functionality
• Siebel Self Service – ex. Web payment functionality (rate, quote, pay)
• Benefits:
• Improve distribution management
• Reduce data redundancy
• More efficient processing
• Reduce transaction costs
• Strengthen CRM solution investment

18. <Insert Picture Here>
Oracle Documaker
for
Customer
Communication
Management
confidential

19. Insurance Customers
State Auto Insurance

20. Why choose Oracle Documaker
<Insert Picture Here>
– Key Business Objectives:
• Enterprise Consolidation and Modernization
• Interactive, On-Demand, and Batch: Personalized Customer
Communication
• Less Reliance on I.T.
• Increased Operational Efficiency
Copyright ©2006, Oracle. All rights reserved.
Oracle & [customer] Confidential

21. Oracle Documaker
Powerful publishing platform that automates enterprise-wide design,
production, and multi-channel distribution of a broad array of
customer-facing insurance documents
Key Features
• Powerful design tool
• Enables easy design of complex, personlised, documents
• Call Center solution
• Interactive completion of ad-hoc documents in real time
• Integrates with Siebel and Insbridge
• Enables straight-through processing
• Multi-channel delivery and output
• E-mail, SMS, HTML, XML, PDF, RTF, fax, 14 print stream outputs
Copyright ©2006, Oracle. All rights reserved.
Oracle & [customer] Confidential

22. Oracle Documaker
Business User View
Design Studio
• Business User – friendly
interface
• Tight integration between
content, data and logic
• Integrated library manager
• Design once for any delivery
• Integrated testing tool
Copyright ©2006, Oracle. All rights reserved.
Oracle & [customer] Confidential

23. Oracle Documaker
Summary
Market share leader
The widest breadth of document automation components and solutions in the
industry
Supports more platforms, integration methods, databases and print streams
than any other document automation company
One system for on-demand, interactive and batch output
THE vendor of choice for the P&C and Individual Life, Health and Annuity
markets
Scales up and down to fit with customer needs
Oracle investment to be #1
Copyright ©2006, Oracle. All rights reserved.
Oracle & [customer] Confidential

24. Insurance Document Automation Needs
Product Def. Distribution Underwriting Issuance Billing Service Claims
Policy
Forms Requirements Policy Statements FNOL
Language
Proposals Completed Correspondence
Endorsements
Applications Reports
Marketing / Bills
Material
Document Types
Structured Interactive On-Demand
Bills Welcome Kits Web to Print
At Issue Policies Booklets Account Notices
Statements Business Correspondence Point of Service
Routine Correspondence Policies Correspondence
Claims Correspondence Quotes
Confirmations
Statements
Transpromotional
24 Copyright ©2006, Oracle. All rights reserved.
Oracle & [customer] Confidential

25. Oracle Documaker Distribution Methods
On-Demand
Web to print
Account Notices
Point of Service
Correspondence
Quotes
Confirmations
Statements
Content
Structured Interactive
Welcome Kits
Invoices
Booklets
At Issue Policies
Business
Statements Correspondence
Routine Correspondence Policies
Claims Correspondence
Copyright ©2006, Oracle. All rights reserved.
Oracle & [customer] Confidential

26. What Celent Is Saying
“Documaker is the most widely used document automation tool in the industry
for a reason: it has a long history, a complete set of functionality, a stable
product, and supports almost any infrastructure….insurers should rests
assured that this is a modern system that will fit into their technology
roadmaps.”
Source: Celent, LLC, “Document Automation Solution Vendors for Insurers,” December 2007
Copyright ©2006, Oracle. All rights reserved.
Oracle & [customer] Confidential

27. <Insert Picture Here>
Oracle Insurance
Siebel Hasar Yönetim Çözümü
Sunan: Erdem ÖNOL, Siebel Sigortacılık Ürün Lideri, EE & CIS

28. Oracle Siebel
Sigortacılık için CRM ve Hasar Yönetimi
Copyright ©2006, Oracle. All rights reserved.
Oracle & [customer] Confidential

29. Oracle Hasar Çözüm Özeti
Tek platform altında bilgi paylaşımı
Harici Taraflar
Dahili Birimler
Acente ve
Brokerlar
Acente Portalı Tedarikçi ve
Müşteri
Yönetimi Eksperler
Kanal /Acente Tedarikçi
Yönetimi Portalı
Enterprise
Şikayet Siebel
Siebel
Yönetimi Müşteri Portalı
Platform / Veya Müşteriler
Database Web Entegrasyonu
Pazarlama
Tedarikçi Diğer Harici
Arka Ofis Portalı
Sistemleri Sistemler
Hasar (Mernis,
Tramer, Oto
Analiz)
Copyright ©2006, Oracle. All rights reserved.
Oracle & [customer] Confidential

30. Siebel Hasar Yönetim Çözümü Yetenekleri
• Đlgili Taraflar • Hasar Aktivite • Hasar Kodu • Hasar Dosyası ve ya • ÖAB Paneli
Planları Yönetimi Dosya Parçası • Rücu Takip
• Hasar Dosyası
• Muallak Kodu Faturaları
Parçaları • Eklentiler • Sovtaj
Yönetimi • Fatura Ödemeleri
• Polis ve Đtfaiye
• Dosya Sorumlusu Ekranı
Raporları
Yönetimi • Toplu Ödeme Ekranı
• Uyarı Uygulaması
• Oto Poliçe Teminat • ÖAB ve Rücu
Detayları Atamaları
• Oto-dışı Poliçe • ÖAB ve Rücu
Teminat Detayları göstergeçleri
• Muallaklar
Çağrı Merkezi,
Dosya Sorumlusu, Dosya Sorumlusu,
Eksper, Eksper,
Sigortalı Servisler,
Araştırma Şirketleri
Copyright ©2006, Oracle. All rights reserved.
Oracle & [customer] Confidential

31. Ortak Çözüm Sinerjisi
CRM, Hasar/Rücu ve Çağrı Merkezi
Kampanya Yönetimi Đnceleme
Kanal Yönetimi Rücu
Eğitim Uygulama Destek
Đş Atamaları Organizasyon
Şeması / Yetkilendirme
Raporlama Datamartı
Tekil
360° Müşteri Kullanıcı Arayüzü
Görüntüsü
Entegrasyon
Şikayet Yönetimi
Uygulama Alt Yapısı
Kampanya Yürütme Đhbar
CTI
Copyright ©2006, Oracle. All rights reserved.
Oracle & [customer] Confidential

32. Hasar Yönetim Sürecini Derinlemesini Takip Etmeye Đmkan Sağlayan
Hasar Analitiği
140’dan Fazla Performans Kriteri
• Đşgücü ve işgücü dağılımı
• Teminat değerledirmesi, doğruluğu
• Muallak doğruluğu ve yönetimi
• Gecikmiş bekleyenler ve “zaman aşımı”
yönetimi
• Yönetmelik ve teminat takibi
• Masraf Yönetimi
• “Ödemesiz kapamalar”, “Tekrar Açılışlar”
• Hukuki Takip Yönetimi
• Usulsüzlük Tespiti
• Proaktif aksiyon planlama ve günlük yönetimi
• Yönetmelik ve Yargı Yönetimi - zaman dilimi ve
dokümanlar
• Dosya dokümantasyon kalitesi ve bütünlüğü
• Rücu/Sovtaj Tanıma
• Kapanış ve envanter kapanış rasyoları
• Ödeme Doğruluğu
Copyright ©2006, Oracle. All rights reserved.
Oracle & [customer] Confidential

33. Oracle Entegrasyon Mimarisi
Sigortacılık Temel Paketi (FP)
• Kapsamlı süreç
kompozisyon framework’ü
CRM Hasar ve Rücu Süreç Entegrasyon Paketi (PIP)
(Siebel) (Siebel)
• Tümleşik iş süreçleri
Oracle Service Bus BPEL
Admin Server Skywire EBS
(Poliçe Yönetim) (Tarife)
ERP
Financials
Copyright ©2006, Oracle. All rights reserved.
Oracle & [customer] Confidential

34. Many top insurers and insurer servicing partners
use Siebel Claims
Over 19,000 Claims Users in Production
Copyright ©2006, Oracle. All rights reserved.
Oracle & [customer] Confidential

35. Sigortacılık için Yol Haritası
Hasar Yönetimine Devam Eden Yatırım
Hasar Yönetimi
Siebel CRM Acentelerden Poliçe Üretimi Entegrasyon
AIA
In s u r a n c e F o u n d a ti o n P a c k
In d u s t r y B u s in e s s P r o c e s s M o d e l
C o r e In s u r a n c e D is t r i b u t io n
C la im s P o lic y A d m i n CRM A g en cy M g m t
R a ti ng B ill in g E BOs/ I llu s t ra t io n A p p lic a t io n
EB S F i n a n c ia l P l a n n in g
UW R e in s u ra n c e
D o c u m e n t G e n e r a t io n
I n c e n t iv e C o m p e n s a ti o n
P r o d u c t D e v e lo p m e n t C o r p o r a te A d m i n
P ro d u c t P ric i n g / D e v e lo p m e n t F in a n c ia ls
• Hasar Yönetim çözümünün • Uçtan uca poliçe üretim çözümü • Hasar, Poliçe Üretimi ve bakımını
derinleştirilmesi: sağlanması: sağlayacak anahtar süreçleri
• Yeni branşlar için hazır ihbar • Sigortacılık Nesnelerinin destekleyecek entegrasyonun
Geliştirilmesi: Eleman/ Acente, framework’ünün sağlanması
• Reasürans Kurgusu
Teklif, Başvuru • Aşağıdaki sistemlerin
• Hasar Self Servis Yeteneği entegrasyonu için entegrasyon
• Skywire ve AdminServer’a
• Sağlık için eTicaret ve self servis poliçe üretimi için OD nesnelerinin sağlanması:
yetenekleri entegrasyonunun kurulması • Siebel
• AdminServer
• Skywire
• Billing
• EBS/ Peoplesoft ERP
Copyright ©2006, Oracle. All rights reserved.
Oracle & [customer] Confidential