1.
THE NAKED
Presentation at SCIP 2003
LEADER
by
b Mats Björe, S
Senior Partner
InfoSphere AB
www.infosphere.se

2.
AGENDA
Creativity
Conservatism Conversations
1. Setting the scene
Kids Computers
2. Simple frameworks The
Naked
3. Case: Ivory Tower Leader
Catalysts Coins
4. Case: Turtle Government
Career Culture
Changes

3.
SETTING THE SCENE

4.
COMPUTERS
Creativity
Conservatism Conversations
High speed Information evolution Kids Computers
Mobile workforce The
Naked
From Local to Global Leader
Competitive landscape
Catalysts
y Coins
Computer lit
C t literacy di id
divide
Career Culture
Changes

5.
CONVERSATIONS
Creativity
Conservatism Conversations
No borders on the boxes Kids Computers
No ladders in the boxes The
Ask and you will find Naked
Affinity groups Leader
Multiple identities
u t p e de t t es Catalysts
y Coins
Career Culture
Changes

6.
COINS
Creativity
Conservatism Conversations
Fragile economies Kids Computers
Money does matter The
Money doesn't matter Naked
ROI, ROI, ROI Leader
Catalysts
y Coins
Career Culture
Changes

7.
CULTURE
Creativity
Conservatism Conversations
M&A Kids Computers
Multinational corporations The
Multicultural networks Naked
Media sets a cultural pace Leader
Catalysts
y Coins
Career Culture
Changes

8.
CHANGES
Creativity
Conservatism Conversations
Kids Computers
Serendipity is a frequent visitor The
Naked
Leader
Catalysts
y Coins
Career Culture
Changes

9.
CAREER
Creativity
Conservatism Conversations
Money
Status Kids Computers
Challenges The
Freedom Naked
Manual Labor Aversion Leader
MTV-pace
pace Catalysts
y Coins
Career Culture
Changes

10.
CREATIVITY
Creativity
Conservatism Conversations
Kids Computers
A box is not a boundary The
New ways of doing business Naked
New channels for marketing Leader
Catalysts
y Coins
Career Culture
Changes

11.
CONSERVATISM
Creativity
Conservatism Conversations
Senior Management Kids Computers
Board members The
The 3+ year syndrome Naked
Leader
Catalysts
y Coins
Career Culture
Changes

12.
I - KIDS
Creativity
Conservatism Conversations
Kids Computers
The first Internet generation! The
Naked
Leader
Catalysts
y Coins
Career Culture
Changes

13.
I - KIDS
Creativity
Conservatism Conversations
High speed information evolution
Genome revelation Kids Computers
Unimagined terrorism The
Naked
Globalization Leader
Business Ethics collapse
Catalysts
y Coins
Career Culture
Changes

14.
“If things seem under control,
you re
you’re just not going
fast enough.”
Mario Andretti

15.
KNOWLEDGE
ORGANISATION
PEOPLE
LEADERSHIP

16.
BUT WHAT ABOUT THE PEOPLE?

17.
KEY DRIVERS AND TOOLS TO MASTER
Things we recognize
Compensation and control
Things we fear
Productive and creative
Things we desire
Perception Behavior
Anxiety or Comfort
Withdrawal or Engagement
g g Mindset Habits Reinforces
Alienation or Alignment Punishers
Destructive or Constructive
Things we fear
Things we desire
g

18.
PERFORMANCE
Strong alignment and engagement • Seeking satisfaction in nonproductive
things at the workplace
Personal interest in development of
o ga a o and self
organization a se • Viewing job only as means toward other
more “productive” ends
Views change or progression as a
natural thing • Views change or progression as
something not asked for ( threat)
Active attention to blind spots in the
• No or little attention is given to real
workplace to cover by creativity and
improvements of the workplace.
innovation
Responsible for self
Responsible for self and organization • Low level of energy
High level of energy
Degree of behavior
Yr 1 Yr 2 Yr 3 Yr 4 Yr 5
Employment time

19.
WHY IS THE WORD STRATEGY
CONFUSING?

20.
CHANGE THE TACTICS STRATEGICALLY
Overriding purpose in line with the values or Mission
expectations of stakeholders.
Vision
Vi i
Desired future state
General statement of aim of purpose Goal
Quantification
Objective
Resources, process or skills which provide
competitive advantage Strategic resources
Long tern direction
Strategies
Measurement and monitoring Control

21.
THE IVORY TOWER
O O

22.
“I see by the current issue of ‘Lab News’, Ridgeway,
that
th t you’ve been working for the last 20 years on the same
’ b ki f th l t th
problem I’ve been working on for the last 20 years.”

23.
THE IVORY TOWER
•A management consultancy with Unlimited budget Cost
1000 employees across 5 countries
spent over 14M USD per year in
research services, information
services and support from Best of the best Constipation
“traditional corporate librarians”
•The intermediary role as Information People
brokering was coined as research Methods Conservative Culture
•Time to information was 24-72 Sources
hours
Tools
T l
•Outsiders looked upon the Make a difference Change
organization as best of breed
•The willingness to change was low:
The
“Why change, we have the best Make money Carrot
service in the world”

24.
THE IVORY TOWER
Mission
To deliver the most relevant information and knowledge to the
teams and consultants in a timely and cost effective way
Vision To become an natural and integrated part of the teams and
earn the respect as thought partner to all consultants
Goal Transparent and cost effective delivery of information and
knowledge
Reduce surf time on the Internet with 70%
Objectives
j Reduce TTI&K to under 1 hour -
Shorten the Information Supply Chain where possible
Reduce intermediary requests with 70%
No overtime
Strategic resources People, Competitive culture, Infrastructure,
Information audit – country and department wide
End user Futurization program – provoking and tempting
Focus only on core needs – trash/archive the rest
Strategies
St t i Skill and motivation training- attitudes
Awareness and integration program
Market visibility of the intermediaries
Control
C t l
Balanced scorecard, request tracking, logfiles

25.
THE TURTLE GOVERNMENT

26.
“Mr. Smith, you have a rare disease. It probably needs
special treatment. But I’m can´t find out what my
colleagues and the medical profession know about it it.
So let’s just operate.”

27.
THE TURTLE GOVERNMENT
•A government agency with a strong No budget Creativity
focus on information was tasked to
make better use of public
information
No staff Choice
•Access to information was by
tradition limited and on a “ need to
know basis” People
•Time to analysis was one week or Methods Conservative Challenge
more Sources
•Outsiders looked upon the Tools
T l
organization as best of breed Reluctant to change Culture
•The willingness to change was low:
“Why change, we have the best
Why
service in the world” No measurement Carrot

28.
THE TURTLE GOVERNMENT of all external information available to the
Mission
Create awareness
organization and to the individual tasks of the analysts
Vision To be an integrated part in the daily work of all analysts
Enhance the overall quality, relevancy and timeliness of the
Goal organizations outgoing products
Increase use of external public information
Make internet usage effective
Objectives
j Reduce TT all electronic I- to under 2 hours
Integrate internal and external information seamlessly
Reduce intermediary requests with 70%
Make the client AND organization aware of new issues before
they happen
Strategic resources Analytical literacy, no infrastructure!!
Show users and clients what's possible
what s
Strategies
St t i Create pressure from external clients
Compare and display internal and external information on the
same issues
Guide users
Provoke and challenge
Control Logfiles, client satisfaction survey

29.
Mats Björe, Senior Partner
THANK YOU
InfoSphere A
f S h AB
www.infosphere.se
mailto: mats.bjore@infosphere.se