11. Going for consensus:
Understand other people’s views from their point of view.
Find conclusion which satisfies every one rather than
Genuine consensus is different from suppressing your
views in favor of a majority view. Don’t lose the main
benefits of a group, which is having multiple perspectives
on the same issue.
Those who disagree strongly should stick to their ideas.
12. Practical communication principles (PCPs).
(Based on experiences and some documents)
• PCP1: Thank, acknowledge and support people freely.
Ex1: I like your comment Ex2: I agree with so. Ex3:
• In computer conference, you cannot see other people nod
their heads smile or greet you. If you don’t receive an
acknowledgement of a message, you feel ignored. People
should know that they have been appreciated.
• PCP2: Acknowledge before differ.
• Ex1: what I think you mean? Ex2: Have I got that right? Ex3:
my own view differs as follows.
• If you disagree with someone. Start by briefly restating what
the other person has said. The person then knows that you
are trying to understand him, and is thus in a better position
to take your view seriously.
13. • PCP3: Speak from your own perspective:
• Ex1: here’s how I see? Ex2: how I feel
- You can present other views with a direct
- “ As so and so said in ex. “.
- Don’t generalize: Ex: “ it is a fact that … “
- If something is put as an absolute, there is no
room for anyone else’s perspective.
14. Avoid ‘ flaming spirals’:
• Sometimes someone will be offended at
someone else’s message, where no
offensiveness was intended, and therefore
they would reply angrily.
• The first person may then respond angrily
and so on, leading to an increasing spiral of
abuse. This can easily happen in computer
conference (no facial expression).
• The best solution for people involved is to
affirm that they had not intended to offend
and they understand the other’s point of
15. On emotions in messages:
• Emotions can easily be misunderstood when you
can’t see faces or body language. People may not
realize you are joking.
• There are conventions for saying “ this is a joke” or
expressing your feeling. They are called “ smileys “
• Ex1: I’m joking! 8- ).
• Ex2: -) smile.
• Ex3: 8- ( I’m feeling sad.
• Writing capital letters means shouting.
16. Where to write what:
Before you send a message, check that it is addressed to the
most appropriate place.
Keep messages short. If you have something longer to say,
put it in a word processor file and then attach it to a short
Take the subject line seriously and make sure it is clear.
People see subject line before the content of a message and
may use it to decide whether or not to read the message.
If you are copying something written by someone else, put
it in quotation marks.