MSLGROUP and PRWeek convened brand leaders and agency innovators at Cannes Lions 2014 to discuss strategies for engaging today’s millennials through brand purpose and inspired creative. Leading innovators shared insights on creating authentic connections with millennials and building creative social marketing initiatives that are driving social change. For more information, please contact: Scott.Beaudoin@mslgroup.com | Share your feedback with us on twitter @msl_group

1. 1
Leading innovators share their insights to
creating authentic connections with millennials
and unveil their strategies for building creative
social marketing initiatives that are breaking
through and driving social change.
Brand Purpose, Millennials
and the Epic Creative that
Engages Them
“This is the moment in time for
PR and communications to rule
the day. The paid media landscape
doesn’t really have the potential to
have as much impact as the earned
communication.”
- B. Bonin Bough, VP of Global
Media and Consumer Engagement,
Mondelēz

2. The panel included:
In front of a standing room-only audience at Cannes, PRWeek
and MSLGROUP convened brand leaders and agency
innovators to discuss strategies for engaging today’s
millennials through brand purpose and inspired creative.
http://youtu.be/qQfKNBIupZw
Scott Beaudoin
Global Practice Director of Corporate
and Brand Citizenship MSLGROUP
B. Bonin Bough
VP of Global Media and Consumer
Engagement, Mondelēz
Quinn Kilbury
Brand Director for Newcastle
Brown Ale, Heineken
John Mescall
Global Executive Creative Director,
McCann Erickson
Pavni Mittal (moderator)
Correspondent at
CNBC TV18
Christina Smedley
VP of Global Brand and
Communications, PayPal

3. 3
How has the emergence
of millennials changed
the way you think?
Pavni Mittal, CNBC TV18
Christina, you’ve just
refreshed the PayPal brand
and logo and it looks younger,
cooler, and more chic. What
was the consumer insight for
your new campaign?
Pavni Mittal, CNBC TV18
Christina Smedley, PayPal
It was two things that we thought through as we were
getting to it. We’ve been redesigning products to work
on your cell phone to begin with – that’s how this
group engages consistently. Within that whole purpose
what we wanted to do was start building a campaign
that had faces and that human touch, but made it able
to be seen on small, wearable devices as well.
John Mescall, McCann Erickson
There are a couple of things at play.
Millennials have been brought up in an age
of self-publishing where they’re not happy
to merely consume content. They must be
involved in it in some way – have a sense of
self-expression and a sense of self through the
work. The way they engage with brands is they
need to be part of it. You cannot quarantine
yourself from them. In many ways, if you
don’t give them some form of ownership of
your brand or your brand purpose or message
they won’t engage with you.
Secondly, they don’t differentiate between
marketing and advertising messages and
broader comms and pop culture. We’re all the
same. You need to be as relevant and as good
as the best content in the world or you get
shot down. Previous generations were happy
to consume advertising in many ways for its
own sake and that doesn’t really work anymore.
Millennials are the first generation to grow up
with the tools that allow them to self-publish
and to dig deep.
“You need to be as relevant and as
good as the best content in the world
or you get shot down.”
- John Mescall

4. 4
In April 2014, PayPal unveiled a new brand identity – a first for the
company since 2007 – with a multifaceted campaign highlighting the
people and personalities that make its products great. With more control
of their finances, people are having their say in ways they never could
before and PayPal’s new and innovative solutions power this.
“PayPal believes in a world that works for people, rather than the other
way around. For millennials, whose personal values consist of happiness,
passion, diversity, security, and experiences, this is even more important,”
says PayPal’s vice president of global brand, Christina Smedley. “We
knew we needed to make PayPal more human and relatable for the
millennial crowd to understand, connect and engage with our brand.”
Tactics
PayPal believes we have entered the era of the People Economy – a time
of significant change when people and their relationship to money are
being reimagined. People are able to create global businesses without
a storefront, turn their car into a taxi service or pay for a meal without
taking out their wallet. This change is already under way, but PayPal
needed to find a way to communicate its role in this movement.
PayPal worked with agency partners at MSLGROUP, Grayling and
Havas to conduct interviews with media around the globe. Media was
invited to the unveiling of the new logo at the PayPal campus in San
Jose and to witness firsthand the excitement of the PayPal employees
around this “People First” initiative. Following the announcement,
activities continued with strategic placement of ads and marketing
communications through television, print, digital, out of home,
experiential, in-store and social channels. Media outreach and social
engagement continues, with program extensions planned throughout
the year.
Results
Starting April 30, coverage was secured across a range of outlets,
resulting in more than 160 pieces of coverage in the days following the
announcement. Broadcast spots have appeared in Germany, the United
Kingdom, Australia and the United States.
Employee engagement was a crucial component of the new brand
purpose from the outset. In the first week alone, direct employee
feedback included:
• I was super energized after the all hands! Excited to see what’s
coming!
• We are changing the payment world!!!!
• I started a few months ago, and I love the passion at PayPal. This new
brand feels young, reenergized and fresh.
While outreach continues, 1,308 articles have been published
globally, resulting in more than 1.62B impressions. Across social
channels, there have been more than 51.4M impressions.
PayPal Case Study
Campaign:
Powering the People
Economy
Duration:
February 2014 – Current

5. 5
Has brand purpose
become more important?
Pavni Mittal, CNBC TV18
Scott Beaudoin, MSLGROUP
Absolutely. MSLGROUP did a 16-country
study of more than 8,000 millennials and
the results centered around three things that
we call resilience, relevance and resonance.
The younger millennials really see brands as
being resilient in trying to drive change. They
feel brands have the power to unite through
messaging. If you are commercializing around
brand purpose, it’s very clear that it needs to
resonate with what millennials believe in and
what they care about. If brands aren’t where
millennials think they should be then they’re
nowhere.
Let me ask the brand
marketers that are here: How
are you working with this
kind of insight?
Pavni Mittal, CNBC TV18
Quinn Kilbury, Newcastle Brown Ale
It’s about being self-aware as a brand. We’ve got a
saying on the Newcastle Brown Ale team – you need
to give the Internet what it wants. We think of the
Internet as millennials, males 22 to 29 – that’s our
sweet spot. You just have to know what you have the
right to say because in the end, as a beer brand, I don’t
have the right to save the children. I do have the right
to say you should be taking a cab because I’m asking
you to drink my beer. It’s figuring out the right way to
get your purpose across in the right way. Millennials
have a really good BS sniffer. They know when you’re
not being true. Just be truthful in advertising. That’s
resonated really well.
B. Bonin Bough, Mondelēz
When you look at the tail end of millennials they
actually fall directly in the sweet spot of our core
consumer, parent with kids 6 to 12 years old. Don’t see
millennials as some totally different beast that you
have to market to. They are really the sweet spot of the
consumer that you’re marketing to. The shift right now
is not just how do you market to millennials, but how
do you market to that “connected generation.” They’ve
grown up way more mobile friendly, way more mobile
focused. That’s where the transformation is.

6. 6
Source – MSLGROUP’s “Are You Ready for Business Citizenship?” Study with 18-35 year olds in 17 countries and
8,566 interviews | Research Now Panel
How do you Connect Brand Purpose
with Epic Creative to Capture Millennials?
Move the conversation from vague to precise.
want brands to be more active in the problems we are
all facing.68%
Where the BrandS can make an iMpact,
Millennials expect brands to focus their efforts on
rather than what’s important to millennials personally.
Implication: Involvement in a micro issue will make it easier for
a brand to focus messaging and creative.
They do not expect every industry to address every issue –
only the issues relevant to that industry.
want more meaningful connections with people
who share their dreams for the world69%
wish it were easier to know which brands were
doing good for society79%
Implication: Tell your story; take millennials on a journey from
idea to implementing change to change. It is no longer the
“before and after” scenario.
Rely on storytelling and refrain from bragging.
Understand it’s not my creative, but our creative.
There is direct correlation between millennials getting involved and
their belief that they have a greater voice in driving change
Implication: Crowdsource your creative ideas by engaging
millennials in social platforms and asking them to contribute
to the creative process.
would be proud to be associated with a brand that they
perceive is doing the right thing74%
are looking to brands to provide simple
ways for them to make a differencealMost Half
MSLGROUP conducted global research that offers new insights about how brands and companies should engage with millennials
around brand purpose and creativity:

7. 7
So how is the relationship
between brands and the
millennials changing?
Pavni Mittal, CNBC TV18
Christina, is it tougher for you
because you’re not just selling
products you’re also selling a
service?
Pavni Mittal, CNBC TV18
Smedley
Everyone needs money and it’s not money as you
know it anymore. Money is going to be on your phone.
You are not going to walk around with cash. We see
data that’s showing about 68 percent of millennials
don’t want to go to a bank anymore. They think we can
be their bank.
Bough
Look at our brand, Oreo. We did a [gay pride]
rainbow cookie. Today a cookie can have a
point of view on a cultural moment that’s so
distinct. You can only do that now because
you’re talking to the core consumer, which is the
millennial, who have an appreciation for a brand
being able to have a point of view – that point
without saying anything, just one image. You’re
talking to that generation now. The relationship
between brand and millennial consumer is
that you can actually have a dialogue with them
that’s really built around what resonates in
culture right now.
Smedley
Venmo is an app that we acquired last year.
Fundamentally, it’s like watching a slice of
American Friday nights every time. People
talk about how they’re spending their money
whether it’s for shopping or hamburgers and
they will share absolutely everything in this
feed. As a brand you can’t intervene in that
conversation because it’s really a private one,
but very, very public. What you can do is you can
start to frame a conversation about the topics
that they’re talking about.

8. 8
At South by Southwest Interactive (SXSWi) 2014 in Austin, Texas,
Mondelēz International and its Oreo brand hosted a large-scale
activation called “Trending Vending.”
The objective was to further distinguish Oreo’s brand innovation thought
leadership in a crowded snacking industry space with key audiences.
With Trending Vending, Oreo leveraged connectivity and customization
in a creative, fun way to create an engaging consumer experience.
SXSWi is a crowded space with many competing to have their ideas
heard, so PR was a critical component in achieving these goals.
Oreo challenged and explored the existing snacking paradigm where
companies decide the cookies that consumers eat, asking, “What if
consumers could customize cookies according to their mood of the
moment?” After researching and testing concepts around the customer
journey, the team mapped out the consumer experience to determine
what motivates users, ultimately resulting in the concept for Trending
Vending. Oreo knew that SXSWi would be the ideal testing ground
for this emerging technology, providing a unique opportunity to get
feedback from the digital-savvy crowd.
Oreo created two proprietary vending machines that enabled SXSWi
visitors to create custom snacks based on trending Twitter conversations.
Using transparent touch screens, users could literally taste the trend by
scrolling through a list of trending topics, with each trend representing a
particular flavor combination and pattern.
Tactics
Leveraging tactics including a press release, traditional and social
media outreach, as well as on-site media liaising, the Trending Vending
activation propelled one of the largest spikes in Oreo social conversation
and media attention since the brand’s “dunk in the dark” tweet of the
2013 Super Bowl. Buzz on the ground was tangible, with approximately
10,000 visitors, or one-third of all festival attendees. The activation
garnered 6 million media impressions in two weeks and over 360
Trending Vending mentions on broadcast channels, including local,
national and international stations.
Mondelēz Case Study

9. 9
Results
Trending Vending generated palpable excitement and meaningful buzz,
with results including:
• 10,000 visitors, or one-third of SXSWi Interactive attendees, who
waited in line for 2+ hours despite rainy weather, for a chance to be
part of the experiment
• 42+ million online/print and social media impressions
• Trending Vending was one of the most talked-about activations
at SXSWi, with positive Twitter sentiment beating Oreo and CPG
benchmarks
• Highest Twitter engagement at SXSWi among comparable food and
snacking brand activations, despite higher spend by competitors
• Nearly 5,000 tweets mentioned Oreo and SXSWi together
• 360+ broadcast mentions in local and national TV outlets
• 58 article placements in two weeks:
• 98% was favorable or neutral
• 62% included key messages
• 41% was in-depth (including pieces in Fast Company, Wall Street
Journal and CNN)
Since the activation, Oreo has received multiple requests from national
broadcast morning shows and trade show organizers to have the
machines featured on-site.

10. 10
Can you give me an
example of someone
who’s got it?
Pavni Mittal, CNBC TV18
John, the challenge for you is
that Metro Trains Melbourne
was not a cool brand. How do
you work around that to drive
purpose?
Pavni Mittal, CNBC TV18
Mescall
The message was destined to be ignored because
no one likes being told what to do. Think about
when you’re a teenager – you’re hardwired to resist
messages from on high. The best thing you can ever
do is have a very honest, hard look at yourselves and
the message and say we’re not marketers anymore,
we’re not agency people. We have the audience in
the room with us and apply the bullshit filters and ask
would anyone care? If not, what could we do to get
them engaging with our brand purpose and message?
It’s hard, but it’s simple.
[Brand marketers] have got more power than they’ve
ever had in the history of marketing right now thanks
to social platforms, but to exercise that power they
must relinquish control. With Dumb Ways to Die, we
never told you not to do it, ever. So people are happy
then to share it peer to peer. We started from that
basis of we’re not in control here.
Kilbury
You have to be newsworthy, too, to a certain extent.
And you have to figure out a way that’s got to be a
super creative idea that people are going to want to
choose your brand over cute kittens and Justin Bieber.
It’s really hard to beat cute kittens.
Kilbury
The P&G Secret brand. I think arriving at a brand
purpose around fearlessness is such a strong
connection to young girls today. They have
purpose, commercialize around purpose, and
connect it to their citizenship actions. They’re
helping stop bullying in the world, which is a
huge issue for millennial girls.
Brands need to jump into conversations that
are relevant and their points of view must be
grounded in who they are.

11. 11
How do you convert
connecting with
millennials to getting them
to buy?
Pavni Mittal, CNBC TV18
But do you have to be young
yourself to understand
millennials’ views? What is the
average age of your teams?
Pavni Mittal, CNBC TV18
Bough
I would say it’s not young enough. I’m not young
enough. The bigger question is how are we going to
understand a young millennial demographic if we
spend most of our time within the four walls of our
office? That’s where I think part of the challenge
is. Most marketers leave their house, they go to
the office, they leave the office, they go home and
that’s their understanding of the world. If you want
to understand electronic dance music culture, go to
events, go understand what’s happening there. I don’t
think we do enough anthropological work. I don’t think
it has to be a young or old person.
Kilbury
We do a fair amount. Honestly, you can never do
enough. You have to do all of these things and you
have to understand there’s a huge difference between
a 33-year-old, married with a kid millennial and a
25-year-old, single millennial. They are not the same
people. They might digest media the same way. You
still have to get on their Facebook feed the same way,
which by the way is through PR not through social. PR
is the key to our campaigns. It’s all about getting in the
newsfeed. But if you’re not out there understanding
what they care about you can’t possibly become
important enough in their lives to make a difference.
Kilbury
Actually, it’s not that hard. We’ve basically found
when people are talking about us as a brand
people are buying us. It’s a badge category. You
need to get people talking about it.
Bough
Does people talking about my brand or my
brand's purpose equate to sales? Yes, of course.
When you look at Beats by Dre, there was no
paid media for the first two years. It was all
around the influencer. This is the moment in
time for PR and communications to rule the
day. The paid media landscape doesn’t
really have the potential to have as much impact
as the earned communication.

12. 12
Kilbury
Not every brand has to stand for changing the
world. You just have to be honest because
millennials will call you on it. You have to
establish the fact that you have the right to play
in a space. Newcastle Brown Ale being about
telling the truth in the No Bollocks campaign
will allow us in the future to do something
maybe bigger and bolder.
Mescall
You don’t have to change the world, but you
have to change my world. You have to have a
reason to exist. Don’t just sell me shit. Why?
There’s too much out there. Why should I have
you in my life? Change something for me.
Allow me to move forward in some small way.
Beaudoin
The future of purpose is profit. What we found
is that millennials want to co-create. It’s not
your creative, it’s our creative.
Mescall
You need to launch a campaign platform that’s
open from the start. So in Dumb Ways, the film
launched on day one. On day two we launched
the karaoke version because we knew people
could use the music to make their own parodies.
On day three the parodies started coming. The
client was smart enough to allow people to and
never interfere. You don’t disable comments.
If people make the most outrageously profane
parodies, let them. Don’t crack down on
anything. From day one say we want you. This is
yours.
The old way of a person feeling good about a
brand is to wear the big logo on their chest. The
Nike swoosh said I’m part of Nike. Now you need
to feed them with stuff that they can then use to
self-express in their social communities through
you. If you don’t do that they’ll ignore you.
How do you balance
commercialization, the
bottom line, and still
stand for brand purpose?
Pavni Mittal, CNBC TV18
“Not every brand has to stand for
changing the world. You just have to
be honest because millennials will
call you on it.”
- Quinn Kilbury

13. 13
“What we found is that millennials
want to co-create. It’s not your
creative, it’s our creative.”
- Scott Beaudoin
If I was a brand wanting to
reach out to millennials, what
are your three tips?
Pavni Mittal, CNBC TV18
Beaudoin
It’s very clear there are three things - head, heart and
hands. What I mean by that is for the older millennials
it was really the heart. You want them to understand
that you are more than just about selling products.
There needs to be a confluence today with the younger
millennials around hands and head. Head in that they
are very rational. They can separate and they can call
you out if you’re not doing it right. Hands because they
want to not only collaborate and co-create, they want
action and want to be part of it. They want to be part of
a brand’s citizenship action. If I were a brand I would
be thinking of those three in the context of purpose.
Don’t stop at heart because millennials are very smart,
very rational and action oriented.
Bough
The power of the opportunity that we have in
front of us is to co-create with consumers and
allow them to share, allow them to be a part of
the message, allow them to shape it and make
it their own. But the hardest thing is for brands
to also have a feedback loop. What do we learn
from that? I was with the CMO of Burger King
and what was interesting is not only do they
participate in social and listen, but they actually
turn what they’re hearing in social into menu
items.
We had a similar example where we launched
3D-printed Oreo cookies at South by
Southwest. It’s the most cynical audience in
the world. The goal was to see if we can change
customization. There were two machines. You
could just watch the process happen and taste
the cookie, but you couldn’t actually control it.
The other one you waited two hours and you
could control the process. What came out of it
was people would wait in line for two hours to
get one customized Oreo cookie.
We’re going back and figuring out how to create
a line of mass customized product that we can
deliver and create a new business.
So you have to basically
part with some of the
power that you have as
brand custodians.
Pavni Mittal, CNBC TV18

14. 14
Kilbury
The non-Super Bowl Super Bowl ad. Most of
us who worked on that campaign have worked
on a Super Bowl campaign before, so we knew
that there’s a pattern to the way that’s going to
work and we also knew that our consumer, the
younger millennials, want to watch the game.
Very few ads do well anymore on the Super
Bowl. We created a hypothetical campaign
that made fun of Super Bowl campaigns
and it got more impressions than any Super
Bowl campaign because it was relevant to
this consumer and they got it immediately.
We didn’t have any money behind that Anna
Kendrick video and that was so important
because if we had tried to buy the views all of a
sudden it’s an ad.
Mescall
My advice would be just assume from minute
one that you can be world famous inside of two
months and just make it happen. No matter
how much money you’ve got, pretend that
you’re poor. Don’t buy any media. Give yourself
a ridiculously ambitious target and challenge
great people to meet it. Be the toughest client
in the world in terms of the brand purpose.
I will accept nothing that isn’t great and that will
ignite a global conversation around my brand
and I am 100 percent open to what it is. I have
no expectations of what it is. That would be
great fun.
Give an example from
your experience,
something that your
brand has done.
Pavni Mittal, CNBC TV18
Smedley
I agree. The opportunity is having audacious goals
and going after them really aggressively. But [it is also
about] how you pull technology through to help you.
At PayPal you can’t turn around without bumping into
loads of data. That’s something that we are beginning
to pull through in how we build campaigns. We like to
do really cool stuff. We use that data to tell our story in
a meaningful way.
Bough
Well in the words of [Weber Shandwick’s] Gail
Heimann just matter to the world. We don’t appreciate
how important culture and news is in terms of breaking
through and communicating with people.
“The opportunity is having audacious
goals and going after them really
aggressively. But [it is also about] how
you pull technology through to help you.”
- Christina Smedley

15. 15
The Big Game. It’s the one week when Americans actually seek out ads
rather than skipping over them.
And Newcastle Brown Ale wanted to be the most talked about brand at
the Super Bowl. The problem was that Newcastle didn’t have the money
to make a Big Game ad or permission to be anywhere near the Big
Game.
So the brand created a campaign entitled “If We Made It” that calls
bollocks on overhyped Big Game advertising tactics. The initiative started
like any mega-hyped Big Game ad with teasers and trailers for the ad
Newcastle would have made and used Twitter’s promoted posts and
accounts to hijack the Super Bowl conversation two weeks before the
game.
Newcastle showed the ad to focus groups and released a film with their
real reactions and revealed videos of the celebrities that would have
been in the ad including NFL star Keyshawn Johnson and actress Anna
Kendrick.
Tactics
Newcastle built buzz through an advertorial for Gawker, promoted post
on Reddit, and leveraged a relationship with ESPN to create a few cheap
TV spots aimed at sports fans. All of these were released in the 10 days
leading up to the game. The Anna Kendrick’s not-a-Super-Bowl spot for
Newcastle went viral and the initiative was mentioned on Conan and the
Today Show.
Results
Newcastle received 600 organic media placements, earning 1 billion
impressions and received more than 10 million views across 15 pieces of
content, becoming a number one trending topic on Facebook two days
in a row, ahead of even the Big Game itself. In the weeks that followed,
Newcastle saw an 18% bump in purchase intent and a 416% lift in brand
conversation compared to the biggest beer in America’s 187% average.
All for one-thirtieth of their budget.
The commercial was named one of the top Big Game commercials by
almost every major media outlet including Time and Us Weekly. The first
time for a commercial that didn’t actually run in the Super Bowl.
Newcastle Brown Ale proved that you don’t have to actually be in
the Big Game to win the Big Game.
Newcastle Case Study
Campaign:
If We Made It

16. 16
What are the hot
sectors in today’s
conversations?
Pavni Mittal, CNBC TV18
Bough
Space is hot. I tried to put an Oreo in space. The
maker movement is super-hot right now. Tech
is red hot, always. The startup culture is red
hot. We’re just not doing enough in that space.
Technology is going to transform fortunes and
business and it’s in its infancy right now. So
much runway and so many organizations are
still turning a blind eye to that.
Smedley
The technology space. I spend my life in
the Valley surrounded by people who are
thinking of these things all the time. It’s just
phenomenal what’s going to happen. As
marketers I just don’t know whether we’re
engaging and leaning into it as much as we
should be.
Kilbury
Data is the key to unlocking consumers and their lives
on a mass scale. The way that they consume media,
you can get all of that from data. Also, just knowing
what people do on a daily basis allows you as a brand
to do great stuff. You get to a point of view, but you’ve
got to know what they’re doing in order to break into
that point of view.
Beaudoin
One of the things that came out in the research is
that kindness in the world is an area that millennials
want brands to get more involved in. Our China team
is doing a program with candy brand Alpenliebe,
all around simple acts of kindness and creating a
movement in China. It’s a huge hit there. The idea of
kindness is very interesting because it’s the biggest
delta on where brands are today and where they
should go for millennials. It’s something to explore.
For more information, please contact:
Scott.Beaudoin@MSLGROUP.com and Bernadette.Casey@PRWeek.com