Satyam Computer Services Ltd. (Satyam) wanted a solution that would keep conflicts and system disruptions in check, minimize user downtime and inconvenience, and avoid exposure to security threats. The company decided to migrate to the Windows Vista® operating system by using deployment tools such as Windows® Deployment Services and Microsoft® Systems Management Server 2003. The deployment has helped the organization reduce internal IT management costs and the number of helpdesk calls while enhancing end-user security and productivity. Now, Satyam can add thousands more mobile devices to its network safely.

1. Windows Vista
Customer Solution Case Study
Technology Services Provider Improves
Efficiency and Productivity
Overview “By migrating to Windows Vista, Satyam has seen a
Country or region: India
Industry: Information technology
significant reduction in IT management costs and the
number of helpdesk calls from end users.”
Customer Profile
Nick Sharma, Senior Vice President, Infrastructure Management Services, Satyam Computer Services
Satyam Computer Services Ltd. is a leading
Ltd.
global consulting and IT services company
that provides end-to-end IT-enabled
business solutions customized for a range Satyam Computer Services Ltd. (Satyam) wanted a solution that
of key verticals and horizontals. Satyam’s
Infrastructure Management Services would keep conflicts and system disruptions in check, minimize
(Satyam IMS) Group provides internal user downtime and inconvenience, and avoid exposure to security
management for Satyam and management
services to enterprises across the globe. threats. The company decided to migrate to the Windows Vista®
operating system by using deployment tools such as Windows®
Business Situation
Satyam wanted to completely automate its Deployment Services and Microsoft® Systems Management Server
operating system deployment for the 2003. The deployment has helped the organization reduce internal
centrally managed environment. It also
wanted to reduce the cost and complexity IT management costs and the number of helpdesk calls while
of deploying, managing, and supporting enhancing end-user security and productivity. Now, Satyam can add
company desktops and laptops.
thousands more mobile devices to its network safely.
Solution
Satyam migrated to the Windows Vista®
operating system using Microsoft®
technologies such as Microsoft Systems
Management Server 2003, Business
Desktop Deployment, and Windows®
Deployment Services.
Benefits
 Lower IT management costs
 Improved employee productivity
 Superior mobility with enhanced security
 Enhanced new user interface

2. Situation Satyam wanted to increases desktop and
Satyam is a leading player in information laptop security and reduce the IT support
"Using Windows Vista, technology services, delivering a complete users required. Therefore, Satyam decided to
we’ll be able to shift suite of solutions that range from strategy
consulting to designing solutions. Satyam’s
migrate to a new operating system.
more professionals to delivery network spans 55 countries, across
portable computers, six continents. Nearly 50,000 dedicated and Solution
highly skilled IT professionals work in Satyam decided to migrate to the Windows
knowing that they can development centers in India, United States, Vista® operating system. “We chose to
safely access the United Kingdom, United Arab Emirates,
Canada, Hungary, Singapore, Malaysia,
upgrade to the Windows Vista operating
system because it makes it easy to find,
information they need China, Japan, Egypt, Brazil, and Australia, and organize, and share information,” says
from wherever they are." serve more than 558 global companies,
including more than 163 Fortune 500
Srinivasu C, Global Head of Internal
Infrastructure Management for Satyam. “It
Nick Sharma, Senior Vice President, corporations. will also support our business as it grows,
Infrastructure Management Services, Satyam with simple tools to add new PCs and lay the
Computer Services Limited In Satyam, over 50,000 employees are foundation for next-generation technology.”
working throughout the globe on different
technologies. The company was using the Post-evaluation, the key reasons for
Windows® 2000 Server with Service Pack upgrading to Windows Vista were these:
(SP) 4 operating system and Windows XP
SP2. The company uses different applications  It would help increase user productivity by
that include both Microsoft® and non- making it easier to find and use
Microsoft applications. Satyam uses non- information.
Microsoft management software to push  It would help Satyam to create a better
applications to clients and to manage connected, more collaborative, and more
desktops and laptops. secure mobile work force.
 It would help protect user data and secure
the IT environment, and make it easier to
Windows Vista Migration Highlights achieve compliance with regulations and
Imaging, image hardening, and adding 20 applications to image 6 hours policies.
Creating base Windows Vista image without applications and 3 hours  It would reduce the cost and complexity of
drivers deploying, managing, and supporting
Satyam’s desktops and laptops.
Image deployment and user state restoration with 1 GB of data 2.5 hours per PC
Setting up the infrastructure for migration 8 hours
To help successfully upgrade to the new
30 applications were tested for compatibility, and two 16 hours
Windows Vista operating system, the internal
applications were remediated as part of this compatibility
management division of Satyam’s
testing
Infrastructure Management Services (Satyam
Pilot testing of the customized operating system image on five 1.5 hours
IMS) Group teamed with Microsoft to assist
desktops
various departments to plan the migration,
Number of machines targeted in the single shot 60 deployment, and ongoing management of its
Building the lab for application compatibility testing 2 hours desktops and laptop environment.

3. Satyam, a Microsoft Gold Certified partner, Brooks, Corporate Vice President, Online
“Microsoft created the used schedules, project plans, business Services and Windows Business Group,
Application Compatibility cases, and an effectual process methodology Microsoft. “Satyam has also deployed
to deploy Windows Vista. The significant Windows Vista across their own organization,
Factory solution to Microsoft technologies used to deploy further evidence of their commitment to the
connect enterprise Windows Vista were Business Desktop Windows Vista platform.”
Deployment 2007, Windows Deployment Satyam’s experience in migrating its internal
customers to partners Services, and Microsoft Systems users, coupled with the fact that it is engaged
that have established Management Server 2003. in dozens of active ACF projects, make
application compatibility Satyam IMS a perfect partner for Windows
Satyam’s IMS Group provided end-to-end Vista deployment.
and remediation solutions such as migrating the client
services, and Satyam desktops and laptops, preserving the user
state, and deploying the operating system Benefits
Infrastructure with applications. For the migration, Satyam The implementation of Windows Vista has
Management Services is used three methods of deployment: helped the company to achieve several
one of the first Microsoft  Zero- touch installation, a completely
critical business goals.
partners in the world to automated deployment scheduled through Lower IT Management Costs
offer it to customers.” Microsoft Systems Management Server “We expect Windows Vista zero-touch
2003. deployment and automated management
Brad Brooks, Corporate Vice President, Online  Windows Deployment Services, a features to reduce our IT costs
Services and Windows Business Group, deployment completely dedicated for bare significantly,” Sharma estimates. “By
Microsoft metal scenarios (no operating system). migrating to Windows Vista, Satyam has
 Lite-touch installation, a semi- seen a significant reduction in IT
automated solution wherein the management costs and the number of
deployment process needs to be initiated helpdesk calls from end users.”
and the rest happens automatically.
Improved Employee Productivity
This initiative was successful in productively The powerful and integrated search
managing migration and optimizing the capabilities in the Windows Vista operating
Windows Vista deployment. Satyam rolled out system save users time by helping them find
2,320 systems in 13 working days with an just about anything on their PCs quickly. “The
image size of 15 GB, including 20 enhanced desktop search capabilities in the
applications as part of the image. Windows Vista operating system are making
dramatic improvements in the way our
“Microsoft created the Application employees find and use information,”
Compatibility Factory (ACF) solution to Sharma says.
connect enterprise customers to partners
that have established application Superior Mobility with Enhanced Security
compatibility and remediation services, and Windows Vista security features will help
Satyam Infrastructure Management Services Satyam shift thousands more users to
is one of the only six Microsoft partners in the portable computers, knowing that the data
world to offer it to customers,” said Brad on those systems has enhanced protection.

4. “Using key Windows Vista security features
like Windows BitLocker Drive Encryption,
Network Access Protection and enhanced
wireless security, we will be able to shift
more workers to portable computers,
knowing that they can safely access the
information they need from wherever they
are,” Sharma says.
Enhanced New User Interface
Windows Aero™ user interface provides
better stability, improved user experience,
richer visualization, and easier navigation. It
offers a premium user experience that makes
it easier to visualize and work with
information and offers a smoother, more
stable desktop experience. The “glass” effect
allows the users to more easily focus on the
content of a window, while providing better
context for the surrounding elements on the
desktop.

5. For More Information
For more information about Microsoft
products and services, call the Microsoft Windows Vista
Sales Information Center at (800) Windows Vista can help your organization use
426-9400. In Canada, call the Microsoft information technology to gain a competitive
Canada Information Centre at (877) advantage in today’s new world of work. Your
568-2495. Customers who are deaf or people will be able to find and use
hard-of-hearing can reach Microsoft text information more effectively. You will be able
telephone (TTY/TDD) services at (800) to support your mobile work force with better
892-5234 in the United States or (905) access to shared data and collaboration
568-9641 in Canada. Outside the 50 tools. And your IT staff will have better tools
United States and Canada, please contact and technologies to enhance corporate IT
your local Microsoft subsidiary. To access security, data protection, and more efficient
information using the World Wide Web, go deployment and management.
to: www.microsoft.com
For more information about Windows Vista,
For more information about Satyam go to:
products and services, call the Satyam www.microsoft.com/windowsvista
Sales Information Centre at (800)
426-9400 or visit the Web site at:
www.satyam.com To help make migrating to Windows Vista
easier, Microsoft has created the Application
Compatibility Factory (ACF) that connects its
enterprise customers with selected partners
that deliver high volume, low cost application
compatibility and remediation services.
For more information about Application
Compatibility Factory, go to:
technet.microsoft.com/en-
us/windowsvista/bb510132.aspx
Software and Services
 Microsoft
Server Product Portfolio  Technologies
− Windows 2000 Server SP4 − Microsoft .NET Framework 2.0
− Microsoft Systems Management Server − Business Desktop Deployment 2007
2003 SP2 − Windows Deployment Services
 Windows Vista
Hardware
3 GHz processor, 1 GB of RAM, 512 KB
cache, 80 GB hard disk
This case study is for informational purposes only. MICROSOFT
MAKES NO WARRANTIES, EXPRESS OR IMPLIED, IN THIS SUMMARY.
Document published August 2008