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This ComputerWorld guide provides a quick read and insights on the most pressing issues, practices and considerations regarding IT service management. Each topic provides pertinent takeaways and an online reference to facilitate further examination. You\'ll also learn how advancing IT organizations from technology-based cost centers into service-oriented business enablers can yield greater support of business requirements, reduced risk and improved operational efficiencies even in the midst of budget cuts and added resource constraints. Enjoy with our compliments -- Sponsored by AccelOps, Inc.