One of the nation’s largest healthcare networks and one of New York’s largest private employers.

1. Enabling rapid growth
while maintaining unparalleled service
CASE STUDY
Case-1026 © 2017, Sutherland Global, Inc. All rights reserved.

2. One of the nation’s largest healthcare
networks and one of New York’s
largest private employers.
ABOUT THE CLIENT
Case-1026 © 2017, Sutherland Global, Inc. All rights reserved.

3. THE CLIENT CHALLENGE
The client needed to improve their revenue collections and bolster its
footing in an increasingly competitive market. They looked to achieve
rapid growth through mergers and acquisitions but worried that a
decrease in operational efficiencies may lead to failure.
Case-1026 © 2017, Sutherland Global, Inc. All rights reserved.

4. Case-1026 © 2017, Sutherland Global, Inc. All rights reserved.
The Sutherland Transformation
Scaled A/R
recovery
offerings in
conjunction with
their growth
targets
Provided onsite
staffing where
needed
Increased
support from 10
to 200+ trained
personnel

5. PARTNERSHIP RESULTS
+
NY healthcare network
Case-1026 © 2017, Sutherland Global, Inc. All rights reserved.
OF THE CLIENT’S
AVAILABLE ACCOUNTS70%
OF THEIR MEDICAID A/R
RECOVERY BUSINESS, IN
ADDITION TO COMMERCIAL
AND MEDICAID LINES
OF BUSINESS.
100%
Sutherland now handles:
The client continues to meet
aggressive growth targets while
maintaining unparalleled standards of
service excellence.