Aviva MyShield Policy Contract

1. MyShield Plus
Here is Your new Insurance Policy. Please examine it together with the Policy Schedule to make sure that
You have the protection You need.
It is important that the Policy, the Policy Schedule and any endorsements are read together with MyShield
Policy and its endorsements to avoid misunderstanding.
How Your Insurance Operates
This Policy is a contract between Us, the Company, and You, the Insured named in the Policy Schedule
based on the Application Form, declaration and any information given to the Company by or on behalf of
the Insured Persons.
In consideration of You paying to Us the required premium, We agree to indemnify You in the manner and
to the extent described in the Policy and in the Policy Schedule in respect of medical or other covered
expenses incurred during the Policy Year, or any subsequent period for which You pay and We accept
the required premium.
Our Promise of Service
We wish to provide You with a high standard of service and to meet any claims covered by this Policy
honestly, fairly and promptly.
Free Look
If We are issuing this Policy to You for the first time, We will give You a “Free Look” period of 14 business
days from the date You receive the Policy. If within this period, You inform Us in writing that You do not
want the Policy, We will cancel it from its start date and refund in full the premium You have paid after
deducting any expenses incurred in assessing the risk under the Policy, as long as no claim has been
admitted under the Policy. Please note You are assumed to have received the Policy within 7 days after
We have sent it by post.
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2. CONTENTS
PAGE NUMBER
Definitions 3
General Conditions 11
Covered Benefits 16
Claims Conditions 18
General Exclusions 19
Benefits Schedule 21
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3. DEFINITIONS
Certain words have been defined below. These have the same meaning wherever they are used in the
Policy, unless otherwise stated. The singular includes the plural and the masculine includes the feminine
and neuter gender, and in each case vice versa, unless specifically indicated otherwise.
The Company, We, Our, Us
means Aviva Ltd.
You, Your, Insured
means the owner of the Policy who is named the Insured in the Policy Schedule.
Accident
means bodily injury caused solely by violent, accidental, external and visible means and not by sickness,
disease or gradual physical or mental process.
Alternative Medicine Provider
Includes but not limited to a chiropractor, homeopath, osteopath, acupuncturist or Chinese Physician.
Annual Deductible
means the accumulative total amount of medical expenses paid or to be paid by an Insured Person during
any one Policy Year in excess of which We will indemnify or compensate the Insured Person for medical
expenses covered by MyShield.
Application Form
means the forms You signed to apply for this Policy from Us, including any written statement,
representation or document given to the Company which contains information We relied on in issuing this
Policy.
Benefits Schedule
means the schedule attached to this Policy which sets out the benefits and the amounts payable by Us for
each specific benefit under this Policy.
Co-Insurance
means the amount as specified in the Benefits Schedule of MyShield to be borne by the Insured Person.
It is obtained by multiplying the benefit payable in excess of the Annual Deductible with a fixed
percentage as stated in the Benefits Schedule of MyShield.
Community Hospital
means the medical institution in Singapore that provide intermediate Inpatient convalescent and
rehabilitative healthcare services to patients who do not require the care of Hospitals. This includes, but is
not limited to, Ang Mo Kio - Thye Hua Kwan Hospital, Bright Vision Hospital, Kwong Wai Shiu Hospital,
Ren Ci Community Hospital, St Andrew's Community Hospital, St Luke's Hospital and West Point
Hospital.
Critical Illness
means any of the following Critical Illnesses:
CARDIOVASCULAR RELATED ILLNESSES
Heart Attack
Death of a portion of the heart muscle arising from inadequate blood supply to the relevant area.
This diagnosis must be supported by three or more of the following five criteria which are
consistent with a new heart attack:
• History of typical chest pain;
• New electrocardiogram (ECG) changes proving infarction;
• Diagnostic elevation of cardiac enzyme CK-MB;
• Diagnostic elevation of Troponin (T or I);
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4. • Left ventricular ejection fraction less than 50% measured 3 months or more after the event.
Coronary Artery By-Pass Surgery
The actual undergoing of open-chest surgery to correct the narrowing or blockage of one or more
coronary arteries with bypass grafts. This diagnosis must be supported by angiographic evidence
of significant coronary artery obstruction and the procedure must be considered medically
necessary by a consultant cardiologist. Angioplasty and all other intra arterial, catheter based
techniques, ‘keyhole’ or laser procedures are excluded.
Heart Valve Surgery
The actual undergoing of open-heart surgery to replace or repair heart valve abnormalities. The
diagnosis of heart valve abnormality must be supported by cardiac catheterization or
echocardiogram and the procedure must be considered medically necessary by a consultant
cardiologist.
Surgery to Aorta
The actual undergoing of major surgery to repair or correct an aneurysm, narrowing, obstruction or
dissection of the aorta through surgical opening of the chest or abdomen. For the purpose of this
definition aorta shall mean the thoracic and abdominal aorta but not its branches. Surgery
performed using only minimally invasive or intra arterial techniques are excluded.
Primary Pulmonary Hypertension
Primary Pulmonary Hypertension with substantial right ventricular enlargement confirmed by
investigations including cardiac catheterisation, resulting in permanent physical impairment of at
least Class IV of the New York Heart Association (NYHA) Classification of Cardiac Impairment.
The NYHA Classification of Cardiac Impairment (Source: “Current Medical Diagnosis & Treatment -
39 Edition”):
Class I: No limitation of physical activity. Ordinary physical activity does not cause undue
fatigue, dyspnea, or anginal pain.
Class II: Slight limitation of physical activity. Ordinary physical activity results in symptoms
Class III: Marked limitation of physical activity. Comfortable at rest, but less than ordinary
activity causes symptoms.
Class IV: Unable to engage in any physical activity without discomfort. Symptoms may be
present even at rest.
ORGAN FAILURE
Kidney Failure
Chronic irreversible failure of both kidneys requiring either permanent renal dialysis or kidney
transplantation.
Major Organ / Bone Marrow Transplantation
The receipt of a transplant of:
• Human bone marrow using haematopoietic stem cells preceded by total bone marrow
ablation; or
• One of the following human organs: heart, lung, liver, kidney, pancreas, that resulted from
irreversible end stage failure of the relevant organ.
Other stem cell transplants are excluded.
Fulminant Hepatitis
A submassive to massive necrosis of the liver by the Hepatitis virus, leading precipitously to liver
failure. This diagnosis must be supported by all of the following:
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5. • rapid decreasing of liver size;
• necrosis involving entire lobules, leaving only a collapsed reticular framework;
• rapid deterioration of liver function tests;
• deepening jaundice; and
• hepatic encephalopathy.
End Stage Liver Failure
End stage liver failure as evidenced by all of the following:
• Permanent jaundice;
• Ascites; and
• Hepatic encephalopathy.
Liver disease secondary to alcohol or drug misuse is excluded.
End Stage Lung Disease
End stage lung disease, causing chronic respiratory failure. This diagnosis must be supported by
evidence of all of the following:
• FEV1 test results which are consistently less than 1 litre;
• Permanent supplementary oxygen therapy for hypoxemia;
• Arterial blood gas analyses with partial oxygen pressures of 55mmHg or less (PaO2 <=
55mmHg); and
• Dyspnea at rest
The diagnosis must be confirmed by a respiratory physician.
CANCERS
Major Cancers
A malignant tumour characterised by the uncontrolled growth and spread of malignant cells with
invasion and destruction of normal tissue. This diagnosis must be supported by histological
evidence of malignancy and confirmed by an oncologist or pathologist.
The following are excluded:
• Tumours showing the malignant changes of carcinoma-in-situ and tumours which are
histologically described as pre-malignant or non-invasive, including, but not limited to:
Carcinoma-in-Situ of the Breasts, Cervical Dysplasia CIN-1, CIN-2 and CIN-3;
• Hyperkeratoses, basal cell and squamous skin cancers, and melanomas of less than 1.5mm
Breslow thickness, or less than Clark Level 3, unless there is evidence of metastases;
• Prostate cancers histologically described as TNM Classification T1a or T1b or Prostate
cancers of another equivalent or lesser classification, T1 N0 M0 Papillary micro-carcinoma of
the Thyroid less than 1 cm in diameter, Papillary micro-carcinoma of the Bladder, and
Chronic Lymphocytic Leukaemia less than RAI Stage 3; and
• All tumours in the presence of HIV infection.
NEUROLOGICAL DISEASES
Stroke
A cerebrovascular incident including infarction of brain tissue, cerebral and subarachnoid
haemorrhage, cerebral embolism and cerebral thrombosis. This diagnosis must be supported by all
of the following conditions:
• Evidence of permanent neurological damage confirmed by a neurologist at least 6 weeks
after the event; and
• Findings on Magnetic Resonance Imaging, Computerised Tomography, or other reliable
imaging techniques consistent with the diagnosis of a new stroke.
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6. The following are excluded:
• Transient Ischaemic Attacks;
• Brain damage due to an accident or injury, infection, vasculitis, and inflammatory disease;
• Vascular disease affecting the eye or optic nerve; and
• Ischaemic disorders of the vestibular system
Coma
A coma that persists for at least 96 hours. This diagnosis must be supported by evidence of all of
the following:.
• No response to external stimuli for at least 96 hours;
• Life support measures are necessary to sustain life; and
• Brain damage resulting in permanent neurological deficit which must be assessed at least 30
days after the onset of the coma.
Coma resulting directly from alcohol or drug abuse is excluded.
Multiple Sclerosis
The definite occurrence of Multiple Sclerosis. The diagnosis must be supported by all of the
following:
• Investigations which unequivocally confirm the diagnosis to be Multiple Sclerosis;
• Multiple neurological deficits which occurred over a continuous period of at least 6 months;
and
• Well documented history of exacerbations and remissions of said symptoms or neurological
deficits.
Other causes of neurological damage such as SLE and HIV are excluded.
Muscular Dystrophy
A group of hereditary degenerative diseases of muscle characterised by weakness and atrophy of
muscle. The diagnosis of muscular dystrophy must be unequivocal and made by a consultant
neurologist. The condition must result in the inability of the Insured Person to perform (whether
aided or unaided) at least 3 of the following 6 “Activities of Daily Living” for a continuous period of
at least 6 months:
Activities of Daily Living:
(i) Washing- the ability to wash in the bath or shower (including getting into and out of the bath
or shower) or wash satisfactorily by other means;
(ii) Dressing- the ability to put on, take off, secure and unfasten all garments and, as
appropriate, any braces, artificial limbs or other surgical appliances;
(iii) Transferring- the ability to move from a bed to an upright chair or wheelchair and vice versa;
(iv) Mobility - the ability to move indoors from room to room on level surfaces;
(v) Toileting- the ability to use the lavatory or otherwise manage bowel and bladder functions so
as to maintain a satisfactory level of personal hygiene;
(vi) Feeding- the ability to feed oneself once food has been prepared and made available.
Alzheimer's Disease / Severe Dementia
Deterioration or loss of intellectual capacity as confirmed by clinical evaluation and imaging tests,
arising from Alzheimer's disease or irreversible organic disorders, resulting in significant reduction
in mental and social functioning requiring the continuous supervision of the Insured Person. This
diagnosis must be supported by the clinical confirmation of an appropriate consultant and
supported by the Company's appointed doctor.
The following are excluded:
• Non-organic diseases such as neurosis and psychiatric illnesses; and
• Alcohol related brain damage
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7. Motor Neurone Disease
Motor neurone disease characterised by progressive degeneration of corticospinal tracts and
anterior horn cells or bulbar efferent neurones which include spinal muscular atrophy, progressive
bulbar palsy, amyotrophic lateral sclerosis and primary lateral sclerosis. This diagnosis must be
confirmed by a neurologist as progressive and resulting in permanent neurological deficit.
Parkinson's Disease
The unequivocal diagnosis of idiopathic Parkinson’s Disease by a consultant neurologist. This
diagnosis must be supported by all of the following conditions:
• the disease cannot be controlled with medication;
• signs of progressive impairment; and
• inability of the Insured Person to perform (whether aided or unaided) at least 3 of the
following 6 “Activities of Daily Living” for a continuous period of at least 6 months:
Activities of Daily Living:
(i) Washing- the ability to wash in the bath or shower (including getting into and out of the bath
or shower) or wash satisfactorily by other means;
(ii) Dressing- the ability to put on, take off, secure and unfasten all garments and, as
appropriate, any braces, artificial limbs or other surgical appliances;
(iii) Transferring- the ability to move from a bed to an upright chair or wheelchair and vice versa;
(iv) Mobility - the ability to move indoors from room to room on level surfaces;
(v) Toileting- the ability to use the lavatory or otherwise manage bowel and bladder functions so
as to maintain a satisfactory level of personal hygiene;
(vi) Feeding- the ability to feed oneself once food has been prepared and made available.
Drug-induced or toxic causes of Parkinsonism are excluded.
Apallic Syndrome
Universal necrosis of the brain cortex with the brainstem intact. This diagnosis must be definitely
confirmed by a consultant neurologist holding such an appointment at an approved hospital. This
condition has to be medically documented for at least one month.
Major Head Trauma
Accidental head injury resulting in permanent neurological deficit to be assessed no sooner than 6
weeks from the date of the accident. This diagnosis must be confirmed by a consultant neurologist
and supported by unequivocal findings on Magnetic Resonance Imaging, Computerised
Tomography, or other reliable imaging techniques. The accident must be caused solely and
directly by accidental, violent, external and visible means and independently of all other causes.
The following are excluded:
• Spinal cord injury; and
• Head injury due to any other causes.
BLOOD RELATED DISEASES
Aplastic Anaemia
Chronic persistent bone marrow failure which results in anaemia, neutropenia and
thrombocytopenia requiring treatment with at least one of the following:
• Blood product transfusion;
• Marrow stimulating agents;
• Immunosuppressive agents; or
• Bone marrow transplantation.
The diagnosis must be confirmed by a haematologist.
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8. HIV Due to Blood Transfusion and Occupationally Acquired HIV
A) Infection with the Human Immunodeficiency Virus (HIV) through a blood transfusion,
provided that all of the following conditions are met:
• The blood transfusion was medically necessary or given as part of a medical
treatment;
• The blood transfusion was received in Singapore after the commencement date or
reinstatement date of insurance coverage under this Policy, whichever is the later;
• The source of the infection is established to be from the Institution that provided the
blood transfusion and the Institution is able to trace the origin of the HIV tainted blood;
and
• The insured does not suffer from Thalassaemia Major or Haemophilia.
B) Infection with the Human Immunodeficiency Virus (HIV) which resulted from an accident
occuring after the commencement date or reinstatement date of insurance coverage under
this Policy, whichever is the later whilst the Insured was carrying out the normal professional
duties of his or her occupation in Singapore, provided that all of the following are proven to
the Company’s satisfaction:
• Proof of the accident giving rise to the infection must be reported to the Company
within 30 day of the accident taking place;
• Proof that the accident involved a definite source of the HIV infected fluids;
• Proof of sero-conversion from HIV negative to HIV positive occurring during the 180
days after the documented accident. This proof must include a negative HIV antibody
test conducted within 5 days of the accident; and
• HIV infection resulting from any other means including sexual activity and the use of
intravenous drugs is excluded.
This benefit is only payable when the occupation of the Insured Person is a medical practitioner,
housemen, medical student, state registered nurse, medical laboratory technician, dentist (surgeon
and nurse) or paramedical worker, working in medical centre or clinic (in Singapore).
This benefit will not apply under either section A or B where a cure has become available prior to
the infection. “Cure” means any treatment that renders the HIV inactive or non-infectious.
OTHERS
Deafness (Loss of Hearing)
Total and irreversible loss of hearing in both ears as a result of illness or Accident. This diagnosis
must be supported by audiometric and sound-threshold tests provided and certified by an Ear,
Nose, Throat (ENT) specialist.
Total means “the loss of at least 80 decibels in all frequencies of hearing”.
Blindness (Loss of Sight)
Total and irreversible loss of sight in both eyes as a result of illness or accident. The blindness
must be confirmed by an ophthalmologist.
Loss of Speech
Total and irrecoverable loss of the ability to speak as a result of injury or disease to the vocal cords.
The inability to speak must be established for a continuous period of 12 months. This diagnosis
must be supported by medical evidence furnished by an Ear, Nose, Throat (ENT) specialist. All
psychiatric related causes are excluded.
Terminal Illness
The conclusive diagnosis of an illness that is expected to result in the death of the Insured Person
within 12 months. This diagnosis must be supported by a specialist and confirmed by the
Company’s appointed doctor. Terminal illness in the presence of HIV infection is excluded.
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9. Major Burns
Third degree (full thickness of the skin) burns covering at least 20% of the surface of the Insured
Person’s body.
Paralysis (Loss of Use of Limbs)
Total and irreversible loss of use of at least 2 entire limbs due to injury or disease. This condition
must be confirmed by a consultant neurologist. Self-inflicted injuries are excluded.
Progressive Scleroderma
A systemic collagen-vascular disease causing progressive diffuse fibrosis in the skin, blood vessels
and visceral organs. This diagnosis must be unequivocally supported by biopsy and serological
evidence and the disorder must have reached systemic proportions to involve the heart, lungs or
kidneys.
The following are excluded:
• Localised scleroderma (linear scleroderma or morphea);
• Eosinophilic fascitis; and
• CREST syndrome
Benign Brain Tumor
A benign tumour in the brain where all of the following conditions are met:
• It is life threatening;
• It has caused damage to the brain;
• It has undergone surgical removal or, if inoperable, has caused a permanent neurological
deficit; and
• Its presence must be confirmed by a neurologist or neurosurgeon and supported by findings
on Magnetic Resonance Imaging, Computerised Tomography, or other reliable imaging
techniques.
The following are excluded:
• Cysts;
• Granulomas;
• Vascular Malformations;
• Haematomas; and
• Tumours of the pituitary gland or spinal cord.
Dependant
means the Insured’s legal spouse, parents, grandparents who are 75 years old or below at age next
birthday at the Policy Commencement Date and/or biological or legally adopted children who are at least
fifteen (15) days old.
Effective Date
means the date expressly stated by Us as the date on which the Insured Person’s coverage under this
Policy shall commence.
Full Medical Underwriting Option
means the underwriting option chosen by You where You elect to complete a medical history declaration
giving details of the Insured Person’s medical history which existed before the date of application for this
Policy, including any Pre-Existing Conditions.
Hospital
means an institution which is legally licensed as a medical or surgical hospital in Singapore or the country
in which it is located. It must be under the constant supervision of a Physician. This does not include any
entity which is primarily a place for alcoholics or drug addicts, a nursing, rest or convalescent home or a
home for the aged or any other similar establishment.
Illness
means a physical condition marked by pathological deviation from the normal healthy state.
H13.01 9 01/03/2013

10. Injury
means bodily injury caused solely and directly by an Accident.
Inpatient
means a person admitted to a Hospital for treatment for at least 6 consecutive hours and for which the
Hospital makes a daily room and board charge. It also includes admission of any duration for the purpose
of surgery and any preparation and procedure in connection with the surgery without incurring any room
and board charge.
Insured Person
means the Insured and/or covered Dependant(s) whose name is included in the Application Form for this
Policy and in respect of whom commencement of cover has been confirmed in writing by Us.
Medical Complaint
means a medical condition that requires immediate medical attention by a Physician within 24 hours of an
occurrence of an Accident or Illness.
Medically Necessary
means those services and supplies provided by a Physician to identify or treat an Injury or Illness which
has been diagnosed or is reasonably suspected to be, and are:
(a) consistent with the diagnosis and treatment of the Insured Person’s condition;
(b) according to standards of good medical practice;
(c) required for reasons other than for the convenience of the Insured Person or Physician; and
(d) the most appropriate supply or level of service which can be safely provided to the Insured Person.
Any Goods and Services Tax (GST) paid in Singapore on a Medically Necessary service or supply is
covered under this Policy.
Moratorium
means a waiting period of five (5) years from the Policy Commencement Date, or the date of Upgrade, or
the date of the last reinstatement for an Insured Person, whichever is later, after which a particular
Pre-Existing Condition will be covered subject to the terms and conditions of the Policy.
Moratorium Underwriting Option
means the underwriting option chosen by You where no medical declaration is required.
MyShield
means the Medisave-Approved Integrated Policy insured by Aviva Ltd.
Period of Insurance
means each term of cover under this Policy, which is for twelve (12) months and starts on the Policy
Commencement Date or the Renewal Date, whichever is applicable.
Physician
means a person who is legally qualified in medical practice following attendance at a recognised medical
school, to provide medical treatment and licensed by the competent medical authorities of the country in
which treatment is provided but who should not be the Insured Person or the relative, sibling, spouse,
child, parent of the Insured Person.
Policy Commencement Date
means the date cover under this Policy commences for the Insured Person(s). Any change in the Policy
Commencement Date of MyShield will also result in the change of the Policy Commencement Date of this
Policy and an endorsement will be issued to reflect the change.
Policy Schedule
means the schedule to this Policy which sets out key terms like the name of the Insured, the Insured
Persons and the respective plan selected.
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11. Policy Year
means a period of twelve (12) months starting from the Policy Commencement Date and each
consecutive 12-month period for which this Policy is renewed.
Pre-Existing Condition
means any Injury, Illness, condition or symptom that existed prior to the Effective Date, the date of
Upgrade or the date of the last reinstatement, whichever is later,:
(a) for which treatment, medication, advice, or diagnosis has been sought or received or was
foreseeable by You or the Insured Person;
(b) for which an ordinary and prudent person with such Injury, Illness, condition or symptom would
have sought advice or treatment in connection with his/her health; or
(c) which You or the Insured Person knew existed, whether or not treatment, medication, advice, or
diagnosis was sought or received.
Renewal Date
means the date on which the Policy is renewed for a further Period of Insurance.
Singapore Restructured Hospital
means the corporatised Singapore Government Hospitals and medical centres which include, but are not
limited to, Singapore General Hospital, Changi General Hospital, KK Women’s & Children’s Hospital,
Khoo Teck Puat Hospital, Alexandra Hospital, Tan Tock Seng Hospital, National University Hospital,
National Heart Centre, National Cancer Centre, Singapore National Eye Centre, National Skin Centre,
Institute of Mental Health, National Neuroscience Institute, National Dental Centre, The Cancer Institute,
The Eye Institute, The Heart Institute, Care Management Centre, Jurong Medical Centre and Singapore
Footcare Centre.
Specialist
means a qualified and licensed Physician, possessing the necessary additional qualifications and
expertise to practise as a recognised specialist of diagnostic techniques, treatment and prevention, in a
particular field of medicine like psychiatry, neurology, pediatrics, endocrinology, obstetrics, gynaecology
and dermatology.
Survival Period
means the period of 30 days from the date on which an Insured Person is diagnosed as suffering from a
Critical Illness.
Upgrade
means a change in plan under Your MyShield Policy whereby the Insured Person’s plan is changed to a
new plan offering higher benefits, under the same MyShield Policy.
Waiting Period
means the period of 90 days from the Cover Effective Date of Critical Illness Benefit or date of last
reinstatement of this Policy, whichever is later.
GENERAL CONDITIONS
It is an important part of Our contract that You observe the following General Conditions:
1. Eligibility
To be eligible for cover under this Policy, the Insured Person must be:
(a) between 15 days old and 75 years old at age next birthday as at the Policy Commencement
Date; and
(b) an Insured Person covered under MyShield.
If You are confined in a Hospital on the date when Your cover would otherwise become effective,
Your cover will not become effective until the date following Your discharge from the Hospital.
H13.01 11 01/03/2013

12. 2. Cover Effective Date for Critical Illness Benefit
The Critical Illness Benefit under this Policy shall only apply to an Insured Person
(a) who has passed his one-year old birthday; or
(b) whose age next birthday does not exceed 65 years old.
If the Insured Person has not passed his one-year birthday on the Policy Commencement Date, his
Critical Illness cover will only be effective on the day he turns one year old.
3. Geographical Scope
The Insured Person shall seek treatment in Singapore. Any treatment provided to the Insured
Person outside Singapore is limited to benefits covered under SECTION III-COVERED BENEFITS,
3(d) (Inpatient Medical Complaint outside Singapore) as stated in MyShield.
4. Co-ordination of Benefits
If at the time of claim, the Insured Person has other medical insurance which makes provision for
reimbursement of medical expenses, You shall advise Us of the details of such other policies and
We shall not be liable to contribute more than the rateable proportion of such reimbursement.
5. Co-operation
We will not be liable under this Policy unless You, the Insured Person or his/her representatives
(a) co-operate fully with Us and Our medical advisers;
(b) fully and faithfully disclose all material facts and matters which the Insured Person knows or
ought to know; and
(c) on Our request sign any document to empower the Company to obtain relevant information,
at the Insured Person’s expense, from any doctor or Hospital or other sources.
6. Renewal
Your cover is automatically renewed for a further Period of Insurance by payment of the renewal
premium before the Renewal Date. On the Renewal Date, We may vary the benefits, cover and/or
premium or even cancel all policies in a particular age group or of a plan type by giving thirty (30)
days’ advance notice in writing to You but We will not cancel any individual policy.
7. Cancellation
You may cancel the Policy by giving Us thirty (30) days’ notice in writing. On the expiry of the
period of thirty (30) days, the cover on all Insured Persons will terminate. However, cover for each
Insured Person under MyShield will continue to remain in force provided they still satisfy the
eligibility criteria as specified in the MyShield Policy.
Where premium is charged on an annual basis and You cancel the Policy during the Policy Year
after the Free Look Period, there will be a pro-rated refund based on the number of unused days
for the rest of the Policy Year. However, if a claim has arisen in respect of that Policy Year, no
refund will be made.
Where premium is charged on a non-annual basis and the Policy is cancelled, the Company is
entitled to the balance of the premium payable for the entire Policy Year if a claim arises in respect
of that Policy Year. The Company may deduct the balance of the premium from any claim amount
due.
H13.01 12 01/03/2013

13. 8. Misstatement or Change of Plan
At any time, the plan You choose to insure under this Policy must be the same plan as chosen
under Your MyShield Policy. If the plan of any Insured Person is different from the plan insured
under Your MyShield Policy, and the premium paid as a result is insufficient, We will collect the
shortfall in premiums in cash or deduct from any claim payable under this Policy. The amount is
computed from the Policy Commencement Date or Effective Date of the Change of Plan, if
applicable. Any excess premium that may have been paid as a result of any misstatement or
change of plan shall be refunded without interest.
In the event You change the plan of Your MyShield Policy, the plan under this Policy shall be
changed accordingly, subject to payment of additional premium, if any.
For avoidance of doubt, if, in spite of any Upgrade, any claim admissible under Your MyShield
Policy is limited to the benefits under the plan prior to the Upgrade, the benefits payable under this
Policy shall similarly be limited to the benefits under the plan prior to the Upgrade.
9. Termination of Insurance
An Insured Person’s cover under this Policy will terminate automatically on the date any one of the
following events first occurs:
(a) upon death of an Insured Person;
(b) on the expiry of the 30-day notice following the request for Cancellation by the Insured;
(c) non-payment of the required premium due after the Grace Period; or
(d) upon the termination of Your MyShield plan.
The Critical Illness Benefit of the Policy, as defined below under Covered Benefits, will cease
automatically for an Insured Person on the date any one of the following events first occurs:
(a) if a valid claim for Critical Illness Benefit for that Insured Person has been made; or
(b) on the expiry of the Policy Year during which that Insured Person attains the age of 65 years
old.
10. Grace Period
A grace period of thirty (30) days is allowed for payment of the required premium due. If the
required premium is not paid on or before the last day of the grace period, the cover under the
Policy will be treated as terminated on the premium due date and may only be reinstated with Our
consent.
11. Reinstatement
If the Policy terminates due to non-payment of premium, You may apply to reinstate this Policy
within thirty (30) days of the date of notice of Termination by providing Us with satisfactory
evidence of insurability for each Insured Person at Your expense, provided the Insured Person for
whom reinstatement is requested is not older than age 75 years next birthday on the date of
reinstatement. All outstanding premiums must be received by Us before the Policy can be
reinstated.
Treatment provided to the Insured Person after the date of Termination and within thirty (30) days
of the date of notice of reinstatement will not be covered unless the treatment received as an
Inpatient is for Injuries caused by an Accident occurring after the date of notice of reinstatement.
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14. 12. Misstatement of Age
If the age of any Insured Person has been misstated and the premium paid as a result is
insufficient, any claim payable under this Policy shall be pro-rated based on the ratio of the actual
premium paid to the correct premium which should have been charged for the entire Period of
Insurance. Any excess premium that may have been paid as a result of any misstatement of age
shall be refunded without interest. If at the correct age an Insured Person would not have been
eligible for cover under this Policy, no benefit shall be payable, and Our liability shall be limited to
the refund of the total premium paid without interest.
13. Age
For the purpose of determining premiums payable, an Insured Person’s age shall be based on
his/her age next birthday.
14. Payment of Benefits
Any benefits payable under this Policy shall be paid to You. The Insured’s receipt or the receipt of
the Insured’s legal personal representative of any benefit payable under this Policy shall in all
cases be deemed final and is a complete discharge of Our liability.
15. Full Disclosure
You are required to disclose fully and truthfully all material facts and circumstances to The
Company up to the date full cover is provided in respect of any Insured Person.
Any non-disclosure or misrepresentation shall entitle the Company to declare this Policy void and
avoid all liabilities existing under this Policy in respect of that Insured Person right from the Policy
Commencement Date or date of reinstatement.
16. Fraud
If any claim shall in any respect be false or fraudulent or if fraudulent means or devices are used by
the Insured Person or any Dependant or anyone acting on their behalf to obtain any benefit under
this Policy, the Policy will be cancelled immediately and all benefits and premiums will be forfeited.
17. Trust
We will not recognise or be affected by any notice of trust, charge or assignment relating to this
Policy.
18. Applicable Law
The terms and conditions of this Policy will be governed by and construed, determined and
enforced according to the laws of Singapore.
19. Currency
Payment of all claims and benefits will be made in Singapore currency. Charges incurred in any
other currency shall be payable in Singapore Dollars on the basis of the exchange rate used by Us
on the date the claims were processed.
20. Exclusion of the Contracts (Rights of Third Parties) Act
The Contracts (Rights of Third Parties) Act 2001 and any subsequent amendments or
replacements of that Act shall not apply to this Policy. A person who is not a party to this Policy
shall have no right under the Act to enforce any of its terms.
H13.01 14 01/03/2013

15. 21. Pre-Existing Conditions
All Pre-Existing Conditions are excluded under this Policy unless
(a) if You have chosen the Full Medical Underwriting Option, the Pre-Existing Condition has
been declared by You and specifically accepted by Us, in writing, to be covered under this
Policy;
Or
(b) if You have chosen the Moratorium Underwriting Option, and during the 5-year Moratorium
in which the Insured Person remains in continuous cover under this Policy, the Insured
Person has not, in relation to a Pre-Existing Condition:
(i) experienced symptoms;
(ii) sought advice or tests from a Physician, Specialist or Alternative Medicine Provider
(including checkups for that Pre-Existing Condition);
(iii) required treatment or medication; or
(iv) received treatment or medication
in which case, We will cover that Pre-Existing Condition under this Policy . However, if at any
time, during the 5-year Moratorium, the Insured Person undergoes any of the above, then
that particular Pre-Existing Condition shall be permanently excluded under this Policy.
If You have already been insured under this Policy but do not fall within (a) or (b) above and We
had previously excluded a Pre-Existing Condition, then the Moratorium Underwriting Option shall
apply. The 5-year Moratorium will be deemed to have commenced from the Policy Commencement
Date.
For the avoidance of doubt, the Moratorium will not apply to:
(i) the Critical Illness Benefit even if you had chosen the Moratorium Underwriting Option; and
(ii) the following list of Pre-Existing Conditions. These Pre-Existing Conditions shall be
permanently excluded under the Policy if You have chosen the Moratorium Underwriting
Option:
• Heart Attack, heart bypass, angioplasty
• Chronic obstructive lung disease, chronic cor pulmonale, pulmonary hypertension
• Stroke
• Liver cirrhosis
• Paralysis
• Osteoporosis
• AIDS or HIV infection
• Thalassaemia Intermediate/ major
• Diabetes with complications such as protein in urine or eye problem
• Kidney failure
• Organ transplantation
• Systemic lupus erythematosus (SLE)
• Muscular dystrophy
• Multiple sclerosis
• Alzheimer’s disease
• Dementia
• Any form of Cancer (other than skin cancer)
• Autism
H13.01 15 01/03/2013

16. COVERED BENEFITS
While this Policy is in force, the Insured Person under this Policy will be covered for the following benefits,
where applicable, as shown in the Policy Schedule.
OPTION A BENEFITS
1. Co-Insurance Benefit
We shall reimburse You the amount of Co-Insurance payable by You in respect of a covered claim
under your MyShield policy provided that:
(i) the claim is first payable under MyShield (other than Medishield); and
(ii) the claim does not exceed the maximum claim limits as stated in the MyShield Benefits
Schedule.
For the avoidance of doubt, We shall not pay the Co-Insurance amount on any excess over the
maximum claim limits stated in the MyShield Benefits Schedule.
2. Critical Illness Benefit
Subject to Clause 2 of the General Conditions, We shall pay the Critical Illness Benefit as shown in
the Benefit Schedule of this Policy provided that
(i) the Insured Person is diagnosed to be suffering from any one of the Critical Illnesses; and
(ii) the Insured Person is still alive after the Survival Period.
For the avoidance of doubt, if the Critical Illness diagnosed is Major Cancer, Coronary Artery
By-pass Surgery and/ or Heart Attack, the Critical Illness Benefit is payable only after the Waiting
Period.
3. Hospital-related Benefits
Provided the claim is payable under MyShield (other than MediShield) and/ or MyShield Plus
Option B, the following Hospital-related Benefits will apply:
(a) Hospital Cash Benefit
We shall pay You the Hospital Cash Benefit as shown in the Benefit Schedule of this Policy in the
event of hospitalisation provided that:
(i) the hospital admission is recommended by a Physician as Medically Necessary; and
(ii) the Insured Person stays in a hospital ward lower than what he is entitled to under his
chosen plan.
For the avoidance of doubt, We will not pay the Hospital Cash Benefit in the event of a day
surgery, confinement in Community Hospital, confinement in private Hospital or if there is no
hospital stay involved.
(b) Ambulance Fees or Transport by Taxi to Hospital
The one-way transportation within Singapore of the Insured Person by either road ambulance or
land taxi to a Hospital, provided that the Insured Person is hospitalised within 24 hours for
treatment of Illness or Injury covered under the MyShield Policy, subject to the limits specified in
the Benefits Schedule.
H13.01 16 01/03/2013

17. (c) Accommodation Benefit for Parent/ Guardian of Insured Child
We shall pay the accommodation charges incurred by one parent or guardian sharing the Hospital
room of an Insured Person who is below nineteen (19) years old at age next birthday, provided the
Insured Person is treated for Illness or Injury at a Hospital as an Inpatient covered under the
MyShield Policy, subject to the limits specified in the Benefits Schedule.
(d) Post-Hospital Follow-up TCM Treatment
Charges incurred, up to the amount stipulated in the Benefits Schedule, for post-hospital follow-up
Traditional Chinese Medicine (TCM) treatment up to a maximum period of ninety (90) days after
the date of discharge from a Hospital.
The following conditions must be met:
(i) Referrals must be made by the same attending Physician from Restructured Hospitals.
(ii) TCM treatment must be carried out at the TCM clinic of a Restructured Hospital and
administered by a TCM Practitioners registered under the TCM Practitioners Board.
(iii) The hospitalisation is a result of an Accident and the TCM treatment must be for the same
injury or illness for which the Insured Person received Inpatient treatment due to the
Accident, provided that such injury or illness is covered by the Policy.
We will not pay the Post-Hospital Follow-up TCM Treatment Benefit following a day surgery,
confinement in Community Hospital or if there is no hospital stay involved.
4. Free Coverage for Child(ren)
We shall extend the benefits under Option A Plan 2 (as set out in the Benefits Schedule) of this
Policy for free to an Insured Person
(i) who is entitled to free coverage under MyShield; and
(ii) whose parents are both insured under this Policy on or before the Policy Commencement
Date and covered under Option A.
If the Insured Person ceases to enjoy free coverage under MyShield, this Benefit will similarly
cease for that Insured Person under this Policy.
5. Accidental Coverage for Child Benefit
If the Insured Person sustained a fracture to the skull, spine, pelvis, femur or hip as a result of an
Accident, We will pay a cash benefit as shown in the Benefit Schedule of this Policy provided that :-
(a) the Insured Person is under 19 years old at the time of the Accident;
(b) the Insured Person is hospitalized due to the Accident; and
(c) no prior claim under this benefit has been made.
This benefit is only payable once during the lifetime of the Insured Person, regardless of the
number of fracture sustained.
6. Advanced Benefits under MyShield
We shall extend the following benefits under MyShield :
(a) the waiting period for Inpatient Congenital Anomalies will be reduced from twenty-four (24)
months to twelve (12) months;
(b) Charges payable for Post-Hospitalisation Follow-Up Treatment incurred will be extended
from ninety (90) days to one hundred twenty (120) days after discharge will be payable;
H13.01 17 01/03/2013

18. (c) Charges incurred for Confinement in Community Hospital will be payable from forty five (45)
days up to sixty (60) days per Policy Year; and
(d) Charges payable for Accidental Inpatient Dental Treatment incurred will be extended from
fourteen (14) days to thirty one (31) days following Accident.
We shall pay the Insured Person the claims under Advanced Benefit as shown in the Benefits
Schedule of the Policy provided that it is payable under MyShield (other than MediShield) or
MyShield Plus Option B. For the avoidance of doubt, the actual benefit payable is subject to
Section III – Covered Benefit, Pro-ration Factor as specified in the Benefits Schedule of MyShield
Policy, Annual Deductible, Co-Insurance and other terms and conditions stipulated under the
Policy.
OPTION B BENEFITS
7. Deductible Benefit
We shall reimburse You the amount of Annual Deductible payable by You in respect of a covered
claim under your MyShield policy.
CLAIMS CONDITIONS
We will act in good faith in all Our dealings with You. In return, You must ensure that the following are
observed:
1. Making a Claim
(i) For the Co-insurance Benefit, Deductible Benefit, Accommodation for Parent/ Guardian of
Insured Child Benefit and Hospital Cash Benefit
The claim would be processed together with the claim under MyShield.
(ii) For Critical Illness Benefit and Accidental Coverage for Child Benefit
(a) We must be given written notice of the Critical Illness or Accident of any Insured
Person within 30 days of diagnosis or occurrence.
(b) Any written notice given by or on behalf of the Insured Person containing sufficient
particulars for Us to identify the Insured Person will be considered sufficient notice. If
the notice is not given to Us within the requisite time, We will still accept submission of
a claim if it can be shown that it was not reasonably possible to give such notice and
that notice was given to Us as soon as it was reasonably possible.
(c) For the processing of a claim for Critical Illness Benefit or Accidental Coverage for
Child Benefit, We may require any or all of the following at your cost:-
• Certificates, medical reports, information and evidence in such form and nature
as We may prescribe;
• Evidence to establish the continuing health condition of the Insured Person
• That the Insured Person be available for examination by our approved
Physician when required and if the Insured Person is residing outside
Singapore, We may require him to come to Singapore for such medical
examination;
• Proof of the Insured Person’s date of birth and if the date of birth and/or age
given to Us is incorrect, then We will not be liable to pay more than the amount
that We would have had to pay if the date of birth and/or age had been
correctly stated to Us.
H13.01 18 01/03/2013

19. (iii) For the Ambulance Fees or Transport by Taxi to Hospital Benefit and Post-Hospital
Follow-up TCM Treatment Benefit
You must complete our Claim Form and submit it to Us as soon as possible after an Insured
Person seeks covered treatment. In respect of Our Claim Form:
• the Insured Person or the Insured Person’s legal personal representative(s) must
complete all the questions in Section A and sign it;
• the treating Physician must complete all questions in Section B, affix his rubber stamp
on the Claim Form and sign it; and
• all supporting medical information (including originals of all relevant documents and
bills) must be submitted to Us within 30 days after the treatment begins or as soon as
possible after such information is reasonably available, whichever is earlier. We will
not accept photocopies of the relevant documents.
Failure to observe these conditions for making a claim, without any reasonable explanation, may
invalidate a claim.
2. Proof of Claim
All relevant original documentation and receipts together with a fully completed Claim Form signed
by the treating Physician must be submitted to the Company within the time limits defined above.
Photocopies are not acceptable. If on a balance of probabilities based on medical facts, it is
appropriate for the Company to decline a claim by virtue of the Pre-Existing Conditions Exclusion,
the Insured Person shall have the right and obligation to produce such medical evidence as the
Company may reasonably require to enable it to reconsider the claim.
3. Examinations
The Company shall have the right and opportunity through its medical representatives to examine
the Insured Person whenever and as often as it may reasonably require during the duration of any
claim. In addition, the Company shall have the right to require a post-mortem examination, where
this is not forbidden by law.
4. Legal Proceedings
No action in law or equity shall be brought under the Policy until after the expiration of sixty (60)
days from the date a satisfactory proof of claim has been furnished to the Company according to
the terms and conditions of this Policy.
5. Arbitration
Any difference of medical opinion in connection with the results of any Accident, illness, death or
expense will be settled between two medical experts appointed respectively in writing by the two
parties to the dispute. Any difference of opinion between the two medical experts shall be referred
to an umpire, who shall have been appointed in writing by the two medical experts at the outset.
GENERAL EXCLUSIONS
In addition to the General Exclusions as defined in Your MyShield policy, the following treatment items,
conditions, activities and their related or consequential expenses are excluded from the Policy and The
Company will not be liable for them:
H13.01 19 01/03/2013

20. (i) Pre-Existing Conditions are excluded, unless:
(a) You have chosen the Full Medical Underwriting Option and the Pre-Existing Conditions have
been declared by you and specifically accepted by Us in writing to be covered under the
Policy.
(b) You have chosen the Moratorium Underwriting Option and satisfy the Moratorium terms and
conditions as stated in the Policy. However, the Moratorium will not apply to the Critical
Illness Benefit.
(ii) Any costs arising from admission to a Hospital before the Effective Date of the Policy.
Please refer to Your MyShield Policy contract for the full list of exclusions. If We say that because of an
Exclusion, any loss, damage, cost or expense is not covered by this Policy the burden is on You to prove
otherwise.
Policy Owners’ Protection Scheme
This Policy is protected under the Policy Owners’ Protection Scheme, and is administered by the
Singapore Deposit Insurance Corporation (SDIC). Coverage for Your Policy is automatic and no
further action is required from You. For more information on the types of benefits that are covered
under the scheme as well as the limits of coverage, where applicable, please contact Us or visit the
LIA or SDIC web-sites (www.lia.org.sg or www.sdic.org.sg).
IMPORTANT:
The Insured is requested to read this Policy. If any error or mis-description is found,
the Policy should be returned to the issuing office for correction.
H13.01 20 01/03/2013

21. Benefits Schedule in SG Dollars
MyShield Plus
Plan 1 Plan 2 Plan 3
Hospital Ward Type Any A1 Private Ward Any Government/ B1 Government/
Restructured Ward Restructured Ward
OPTION A
1) Co-Insurance Benefit As incurred under MyShield
2) Critical Illness Benefit (up to age 65) (Per Lifetime) S$10,000 S$10,000 S$10,000
3) Hospital-Related Benefits
a) Hospital Cash Benefit^ S$300 per day S$150 per day S$100 per day
If admitted to any If admitted to class B1 If admitted to class B2
Singapore or lower of Singapore or lower of Singapore
Government/ Government/ Government/
Restructured Ward Restructured Ward Restructured Ward
b) Ambulance Fees/ Transport by Taxi to Hospital S$80 S$80 S$80
(per injury or illness)
c) Accommodation Benefit for Parent/ Guardian of S$80 S$65 S$50
Insured Child + (per day) Up to 10 days Up to 10 days Up to 5 days
d) Post-Hospital Follow-up TCM # Treatment S$45 S$45 S$45
(up to 90 days after discharge) (per visit)
4) Free Coverage for Child(ren)* Yes Yes N.A.
5) Accidental Coverage for Child Benefit S$1000
6) Advanced Benefits for MyShield
a) Inpatient Congenital Anomalies As charged after 12 months Waiting Period
b) Post-Hospitalisation Follow-Up Treatment As charged within 120 days after discharge
c) Confinement in Community Hospital As charged up to 60 days per Policy Year
d) Accidental Inpatient Dental Treatment As charged within 31 days following Accident
OPTION B
7) Deductible Benefit As incurred under MyShield
^ For admission to government / restructured hospitals of wards lower than that of chosen plan. This excludes day surgery, confinement in
Community
+ Insured Child refers to the Insured Person who is below 19 years old at age next birthday.
# Traditional Chinese Medicine
* Based on benefits under Option A Plan 2, up to 20 years old at age next birthday, provided both parents take up MyShield Plus Plan 1 or 2 and are
covered under Option A.
H13.01 21 01/03/2013