J.S. is a person’s felling of satisfaction with job
E.E. is a degree of employees’ +/- emotional
attachment with job.
Job satisfaction & employee engagement are
important in organizational setting.
Bella’s is a full service day spa & hair salon founded
by Illa Fitzgerald 12 years ago. Flag. Store & HQ is in
South. U.S. population of 250,000. Lynne Gibson was
GM of Bella’s. Bella’s was successful more than 1
decade from inception. Its sales decreased of 12%
Giving promotional opportunities.
Building good relationship
Providing reward & motivating the employees
Kris has joined as a new GM of Bella’s. She find
employees are not satisfied with job. For improving
employees’ job satisfaction following steps be taken..
Kris know how to improve employees’ job
Bella’s is a beauty salon which is owned by a beauty
therapist Illa Fitzgerald and formerly managed by
As Lynne left Bella’s to complete her master’s degree
and illa has little knowledge about management, the
profit of the company was decreased about 12%.
Illa hired Kris Jenkins as a general manager of belle’s.
Kris Jenkins surveyed on the employees and found
that the owner-worker relationship of this company
is unfriendly and most of the employees are
dissatisfied with their job.
Job Satisfaction: The term job satisfaction describes
a positive feeling about a job, resulting from an
evaluation of its characteristics.
Some factors that has effect on job satisfaction are:
Opportunities to use skills
and abilities or share
Relationship with co-
Humor / having fun in the
Employee Engagement: Employee engagement is a
workplace approach designed to ensure that
employees are committed to their organization’s
goals and values, motivated to contribute to
organizational success, and are able at the same
time to enhance their own sense of well-being.
Employee engagement depends on job satisfaction.
Job satisfaction is the main factor to employee
Job satisfaction and employee engagement in an
organizational setting are important for the
To be a successful organization
Maintaining good organizational environment
Advertisement of organization
Very few employees are satisfied who are at
managerial/top position, but most of the
employees are not satisfied with their job and the
owner of Bella’s for that employee engagement is
low. Employees are satisfied with their coworkers.
To make the employees positive and increase
employees’ job satisfaction and engagement, the
owner should change her mind and company
should provide facilities to the employees. The
employees should be well treated and their ideas
should be valued.
Suggestions for Salon manager to improve job
satisfaction and employee engagement:
Promotional opportunities for the managers should
Supervisors should be keeping in touch with their
The owner should create a strong relationship with
Manager should be independent in decision making.
Manager be informed about company’s goal properly.
Suggestion for the Hair Stylists to improve job
satisfaction and employee engagement:
Promotional opportunities should be increased.
Relationship with the supervisor should be positive.
Owner should increase the relationship level with
their hair stylists.
Opinions from the hair stylists should be given
Work progress level should be monitored.
Suggestion for Spa Service Employees to improve
job satisfaction and employee engagement:
Promotional opportunities should be given to
employees for their remarkable performance.
Supervisor should maintain a good relationship with
Employees should be provided benefits from job.
Employees should be rewarded for excellent
Owner should treat the employees as person, not
Employees should be encouraged to develop
themselves and increase their performance.
Kris Jenkins had completed her study on
cosmetology and business degree
She was a store manager of a national hair salon
Kris’ goal was to own a salon
Kris was hoping to make career movement that
would enable her to have direct input regarding
all top management decision of a salon
She identified the core problems of Bella’s and
she knows how to handle them
So, Kris took the perfect decision by accepting the
general manager’s position of Bella’s.