5. Quality in Car Parks : The ESPA Award
ESPA is a Quality Assessment covering
• Design of the car park
• Management & Operation of the car
park
6. Quality in Car Parks : The ESPA Award
Can a customer:
• Find a space easily
• Park their car easily
• Leave their car & pick it up later with
peace of mind
• Pay for their parking and exit easily
7. Quality in Car Parks : The ESPA Award
• Lighting
• Car entry & exit
• Parking area
• Vehicle ramps
• Pedestrian access
• Security equipment, access
control, payments
• Wayfinding
• Comfort & Miscellaneous
• Energy & environment
Evaluation
categories
15. Quality in Car Parks : The ESPA Award
Wayfinding & Signage
16. Quality in Car Parks : The ESPA Award
A comprehensive system of requirements and scoring for the 10
categories of facilities and services offered to customers
A self-calculating, multi-lingual Excel spreadsheet
Under performance in some categories (above the minimum level in
that category) can be compensated by excellent performance in
other categories
Standard Award
Total score > 50%
Superior Award
Total score > 60%
18. Quality in Car Parks : The ESPA Award
Mandatory Minimum Conditions
19. Quality in Car Parks : The ESPA Award
Summary Score Sheet
20. Quality in Car Parks : The ESPA Award
New ways to improve the Customer Experience
21. Quality in Car Parks : The ESPA Award
New ways to improve the Customer Experience
22. Quality in Car Parks : The ESPA Award
Thank You
Acknowlegements photos :
emel, Empark, Lyon Parc Auto, Nualight,
Q-Park, Parcus, Verizon, WPS.
The
European
Standard
Parking
Award