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The Social Customer: 7 Key Lessons Learned (Graham Brown)

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The Social Customer: 7 Key Lessons Learned from 20 years in the field (Graham Brown)

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The Social Customer: 7 Key Lessons Learned (Graham Brown)

  1. GrahamDBrownwww.MobileYouth.org (c) smanography 7 KEY lessons learned The Social Customer from 20 years in the field
  2. I’ve been studying consumer behavior since the mid 90s. Here’s are my 7 Key Lessons learned about the Social Customer from those 20 years Graham Brown digital anthroplogist
  3. (c) flickr superman_ha_muerto GrahamDBrownwww.MobileYouth.org People are governed by Social Motivations not Social Media 1
  4. (c) flickr robert couse-baker GrahamDBrownwww.MobileYouth.org All behavior is shaped by 2 The Social Code
  5. (c) pedrosimoes7 GrahamDBrownwww.MobileYouth.org 90% of Communication is Passive 3
  6. (c) flickr daverugby83 Offline is more important than online4 GrahamDBrownwww.MobileYouth.org
  7. More Relationships not More Efficiency 5 GrahamDBrownwww.MobileYouth.org We want
  8. (c) flickr htakahashi Everything 6 GrahamDBrownwww.MobileYouth.org is a social tool
  9. (c) flickr bistrosavage The MORE You Track The LESS you understand7 GrahamDBrownwww.MobileYouth.org
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