1. INTRANET CASE STUDIES
Looking for some great
business intranet examples?
View our intranet case studies, collected from satisfied MyHub Intranet customers.

2. Intranet Delivers More
Effective Working At Kenect
CLIENT CASE STUDIES
Extranet Increases Profit For
Professional Services Company
1
2
Keeping It In-house
For Guthrie Bowron
3
Best Western’s
Best Intranet Platform
5
Intranet Design Made
Easy For Idaho Lottery 6
Integrated Intranet Platform
Ticks All The Boxes 7
Client Portal In Action
For P4B Law Practice 8
How David Reid Homes
Reduced Email Reliance 10
9
Communicating Across
Multiple Office Locations
4 Legal Intranet Platform
Stands The Test Of Time

3. Increased profits and reduced stress levels don’t usually go together. But that’s exactly
what business owner Lisa Johnston has achieved since launching an extranet service
for her clients four years ago.
SASS PROFIT EXTRANET EFFICIENCY
EXTRANET
EXTRANET INCREASES PROFIT FOR
PROFESSIONAL SERVICES COMPANY

4. Background
Lisa Johnston is the founder
and co-owner of business-
consultancy firm Sass.
Based in Blenheim, NZ, she
and her team of six provide
essential business and advisory
services such as accountancy,
book-keeping, marketing and
HR for several hundred clients
spanning almost every industry
including healthcare, tourism
and trades.
• Extra value for clients without
adding extra cost.
• Workload and stress increasing;
finding experienced staff a growing
challenge.
For Lisa, providing round-the-clock support
and expert advice for her clients is a priority.
With a growing client base in need of extra
training, Lisa wanted to find a way in which
clients could feel supported no matter what
time of day or night it was.
“I wanted to package the best of our
resources – such as training videos,
business templates, FAQs and more – into a
secure, cloud-based platform, so they could
access information to help them and their
staff. This online space could also be used for
clients to store their own content and
documents.”
Besides offering value to clients, it would also
cut down the hours of repeated training
sessions, or responding to almost identical
FAQs.
CHALLENGE
A central extranet MyHub site for
clients to access expert knowledge
and business documentation 24/7.
Prerequisites:
• Permission to control functionality and access
to certain areas according to clients’
subscription level
• good look
• easy to navigate and manage
• not overly technical
• freedom to style and layout content
• specific features such as drop-down boxes on
FAQ pages, global site search functionality,
automated emails and metrics to see customer
usage
• right price
SOLUTION

5. Sass is a business services
provider established in 2006.
It has several hundred clients
across all industries, and is based
in New Zealand’s South Island.
It offers a 24/7 advisory service
using MyHub’s cloud-based
intranet software.
Through its Ysite extranet
provided by MyHub, all clients
have their own login and private
folders where they store their
business information.
After researching and trialing a range of extranet solutions,
Lisa selected MyHub.
Her experiences:
• superb one-to-one support, able to speak to a real person
• all the functionality she was looking for
• really affordable price
• implementation phase completely stressless
• MyHub organized the site structure
• training on how to manage the site
Results:
• Gross profit increased: reduced overheads and reduced staff costs due to
leaner operation
• Scaled services created greater value for a growing client list
• Improved internal efficiencies
Background

6. INTRANET DELIVERS MORE EFFECTIVE
WORKING AT KENECT
The UK-based recruitment consultancy, Kenect Recruitment, is all about ‘kenecting’
employers with temporary and permanent staff across transport, industrial and
commercial settings.
KENECT CONNECT INTRANET RECRUITMENT
I N T R A N E T

7. Background
Operating a franchise business
model and with 14 local offices
throughout the UK,
ensuring effective and efficient
operations is a top priority at
Kenect.
Recruitment is a fast-paced,
highly pressurized environment.
And it’s also subject to a great
deal of red tape, legislation and
compliance requirements.
‘We wanted a platform that could bridge the communication gap between the directors and
staff as well as providing our employees with quick and easy access to all the information
and resources they need.’
‘Kenect was already using CRM packages and a cloud server system, but we found these
solutions to be inflexible and not engaging enough,’ says Kenect’s Managing Director
Jason Whittenham.
CHALLENGE
Kenect was drawn to the MyHub intranet solution because of its comprehensive
offering as well as its ease of use.
Since its introduction, the MyHub intranet improved Kenects’ work:
• more efficient and effective
• staff can source information for themselves  freed up management from responding to queries
• made extensive use of G Suite apps which are embedded directly in the intranet
• employees can easily share information through the intranet
• introduced a fun, competitive element to operations
• all the data is in real-time, staff members find it more engaging and motivating than static email
versions
• easier sharing of information and being more open helped to make us more transparent to staff
company culture is at a high
• the intranet’s time-saving benefits have indirectly affected profit and revenue
SOLUTION

8. Emma Musson, Marketing and Brand Coordinator for Guthrie Bowron was looking for
an intranet solution that she could manage in-house to help improve communication
between the 40 stores nationwide.
GUTHRIE BOWRON DECORATE COMMUNICATION IN-HOUSE
I N - H O U S E
KEEPING IT IN-HOUSE FOR
GUTHRIE BOWRON

9. Background
Guthrie Bowron are New Zealand’s
home decorating specialists. They
offer Kiwis everything they need to
refresh their homes, as well as
advice from experts in every store.
Their vision is to be New Zealand’s
most inspiring home decorating
destination, helping Kiwis turn their
houses into homes.
All stores are 100% locally owned
and operated, and they’re proud to
have been a trusted New Zealand
brand since 1896.
• an intranet solution that can be managed in-house to help improve communication between
the 40 stores nationwide
Key features needed:
• secure, central hub for sharing news and storing documents
• easy to manage and very flexible
CHALLENGE
MyHub Intranet Solutions “is a great way to keep in touch with our franchisees, and
it’s certainly reduced the number of requests we get for information as it’s now all
on our MyHub site.” – Emma Musson
Emma uses MyHub’s creative tools to make content as engaging as possible with pictures, videos or hot
buttons, to make sure people connect with what’s being communicated.
The intranet became the first port of call if there’s anything they’re looking for: “It’s where we keep the
documents for them for anything from store to POS (point-of-sale) processes.”
In addition to the document storage, calendar, and news blog the store staff also use the forum to connect
with other stores to discuss everything from design ideas and trends to checking stock availability.
SOLUTION

10. Based in Australia, Turnbull Hill Lawyers have been long-time users of the MyHub
intranet platform.
LEGAL DECORATE COMMUNICATION IN-HOUSE
I N T R A N E T
LEGAL INTRANET PLATFORM STANDS
THE TEST OF TIME

11. Background
Turnbull Hill Lawyers has been
providing professional legal
services to the people and
businesses of the Newcastle,
Hunter and Central Coast Regions,
Sydney and other parts of NSW
since 1969.
Today they employ over 40 staff.
Although the firm continues to
grow, they have never forgotten
their beginnings: “Every client we
represent today is as important to
us as the first client who walked
through our doors in 1969!”
Turnbull Hill Lawyers already had an intranet in place, but it required coding to build and so
was less than user friendly as well as being difficult to manage.
CHALLENGE
The MyHub platform offered the tools and features we were after as well as being very affordable,’ advises
Melissa Burrows, HR/Operations Projects Officer/Paralegal.
MyHub intranet is
• a versatile platform that is easy to manage
• capable of changing alongside business needs
• regularly innovating and improving and
• makes finding information easy and fast
The firm uses the intranet
• to make company announcements
• to run news blogs
• as a central knowledge management portal for staff looking to source information, data, internal policies
and procedures
Turnbull Hill Lawyers also made use of the intranet’s forms builder. It has made it easier to manage things:
‘We’ve got a much more streamlined process in place now and have better oversight of where things are
at in the system. (…) It’s made a big difference to our business.’
Over the three years that Turnbull Hill has been using the MyHub intranet they have seen a lot of changes
and enhancements. ‘It’s easy to keep up to date with improvements (…) and if I need assistance I just
book a support call.’
SOLUTION

12. Best Western Hotels & Resorts in Scandinavia is certainly a big player with over 150
hotels situated in Sweden, Denmark and Norway.
LOCAL INTRANET EASY TO USE HOTEL
I N T R A N E T
BEST WESTERN’S
BEST INTRANET PLATFORM

13. Background
Celebrating more than 70 years of
hospitality, Best Western Hotels &
Resorts is an award-winning global
network of hotels located in over
100 countries and territories that
offers accommodations for all
types of travelers.
A long-established global family of
hotels, Best Western Hotels &
Resorts in Scandinavia is a brand
that’s known and trusted
throughout the world.
It’s certainly a big player in
Scandinavia with over 150 hotels
situated in Sweden, Denmark and
Norway.
With head office based in the US and a corporate intranet offering that wasn’t geared to local
conditions, Best Western Scandinavia set about looking for an alternative solution.
Tommy Evin, Best Western Scandinavia’s Director of Hotel Development based in Sweden
explains that the corporate intranet developed by head office was complicated and convoluted
to use; only a few super users in the office were able to get the best out of the platform.
CHALLENGE
‘We wanted an intranet that was easy use for everybody to use,’ explains Tommy.
Easy to use and easy to manage were the most important priorities for Best Western Scandinavia.
In addition, transferring information from the old corporate intranet to the new MyHub one was a simple,
straightforward process.
Best Western Scandinavia were also drawn to the flexibility offered by MyHub. As Tommy explains,
‘The month-by-month arrangement fitted our needs perfectly.’
The MyHub intranet has now become the central information point for the 6,000 staff members operating
in Scandinavia. Employees can source information, data and the latest company news and local updates
directly from the intranet. ‘The self-help resources and how-to videos are excellent and make it easy to get
things done.’
The MyHub intranet has even led to improved communication and collaboration across Best Western
Scandinavia hotels operating throughout the region.
SOLUTION

14. With staff members spread all over the large state, communication was an issue for Idaho
Lottery. Employees and sales reps often spend time out on the road and so the sharing of
information securely was another concern.
DESIGN SECURE COMMUNICATION INTRANET
D E S I G N
INTRANET DESIGN MADE EASY
FOR IDAHO LOTTERY

15. Background
‘Idaho Lottery is a State Agency
that raises money for local schools
and State buildings by selling
lottery tickets,’ explains Jennifer
Quinno-Miller, Management
Assistant/Human Resources.
In 2018 alone, the Idaho Lottery
gave an incredible $53,500,000
back to education in the State.
And while the number of
employees may be relatively small
at around 45 full-time personnel,
the information needs of the
organization are big.
It’s certainly a big player in
Scandinavia with over 150 hotels
situated in Sweden, Denmark and
Norway.
We used email as our main communication tool but found that it wasn’t working for us anymore.
In addition, security concerns around cybercrime and hacking meant that staff members working
in the field were unable to access via the network the data they needed to be really effective,
advises Jennifer Quinno-Miller.
CHALLENGE
Keen to implement a technological solution that would address concerns but lacking confidence, tech
savviness, and time, Idaho Lottery utilized the MyHub design service.
‘It has been a real time saver and was great to get us up and running quickly. We shared our branding
requirements and supplied content, images and graphics and MyHub did the rest. What’s more, the MyHub
team spent time walking me through the modules so I can see now that it’s actually much simpler and
super easy to follow.’
‘With the MyHub intranet all our information is now in one central place. Staff can directly and securely
source and access anything they need, even if they’re away from the office,’ says Jennifer.
‘People are now using the intranet to access all sorts of information’:
• forms
• weekly reports
• change requests
• celebrations of birthdays and anniversaries
‘It’s also had a big impact on our marketing department. We’ve given our vendors limited access to the
intranet so we can now share promotional material directly with them.’
SOLUTION

16. ‘The overall experience is so important these days. And the MyHub experience was top-
notch,’ Real Estate Consultant Lee Adkins states.
PORTAL INTRANET INTEGRATED FLEXIBILITY
INTEGRATED
INTEGRATED INTRANET PLATFORM
TICKS ALL THE BOXES

17. Background
Amplified Solutions was
developed to help Real Estate
Teams, Brokerages, and industry
professionals be the best
versions of themselves.
They provide business training,
coaching solutions, and
talent recruitment processes to
help grow your business.
It was the one-stop-shop, integrated nature of the MyHub intranet that really appealed to
Real Estate Consultant Lee Adkins when selecting portal software.
Previously, Lee had been using a range of media such as DropBox, Google Drive and YouTube
and was finding it hard to manage the sheer number of platforms, let alone all the different
passwords as well!
CHALLENGE
With the MyHub intranet Lee has found it much easier to share information and data with his network of
clients by allowing limited access to registered users. And from the perspective of end users, having only
one platform to access and easily being able to find what you need makes life much easier.
‘The platform itself is intuitive and straightforward to use plus the ongoing support from MyHub has been
amazing – really hands on. It was a pleasure to deal with real people rather than automated emails,’ advises
Lee.
What’s more, Lee has found the intranet templates offered by MyHub to be very helpful. ‘It’s easy to make
a copy and customize them for your own business needs. Plus it’s made me think smarter and I’ve been
able to integrate other tools such as a feedback button.’
For Lee the chance to get his hands dirty with the MyHub software during the free trial was very important.
Testing out the functionality and features of the intranet, gave him the opportunity to ensure that the
MyHub software addressed the key business needs.
In addition, the flat fee offered by MyHub was another attraction as it provides greater flexibility for
businesses such as Lee’s with a wide range of users and registered clients.
SOLUTION

18. P4B has implemented an extranet or a client portal. An extranet is a private network that
securely shares company information with selected third parties.
CLIENT LAW EXTRANET PORTAL
P O R T A L
CLIENT PORTAL IN ACTION
FOR P4B LAW PRACTICE

19. Background
P4B Law is a specialist
employment law practice. Based in
the UK, P4B provides services on
all aspects of employment law to
companies of varying sizes, from
sole traders through to multi-
nationals.
P4B Law Limited was formed in
2006 and initially traded under the
name of Protocol 4 Business UK
Ltd. They are based at Treforest
Industrial Estate and serve the
South Wales and West of England
region.
In the constantly changing world of employment law, keeping clients informed of the very latest
developments was the motivation behind the decision to implement the MyHub intranet.
CHALLENGE
The model P4B has implemented is essentially an extranet or a client portal. In the case of P4B it is
planned that up to 300 clients will be using their client portal.
The data on P4B’s extranet has been tailored to suit the needs of clients. P4B’s Roger Davies explains, ‘the
information is essentially organized into three sections: pre-employment, during employment and finally
termination. It’s a self-service approach with clients accessing the information they need. It’s very user
friendly with a great search function.’
‘The whole process of getting the extranet up and running was surprisingly straightforward. It’s an intuitive
system and the ongoing customer support has been brilliant. Our requirements were outside the
standard intranet setup but with MyHub we’ve got the perfect solution.’
Perhaps the most important benefit of the client portal though has been the ability to quickly and easily
update information and change things around. For P4B having that flexibility and control is imperative
so that their clients can be kept fully informed of current case law, judgments and important law changes.
The client portal at P4B has quickly become an integral part of the service offering to clients.
SOLUTION

20. Besides improved communication being the key business need, RWR Group had found
that the shared drive had just become too big and was no longer fit for purpose.
LOCAL INTRANET EASY TO USE OFFICE
I N T R A N E T
COMMUNICATING ACROSS MULTIPLE
OFFICE LOCATIONS

21. Background
RWR Group is a global
recruitment agency specializing in
retail jobs from entry level right the
way up to CEO level.
With 17 office locations throughout
Australia, New Zealand, the
Maldives and Fiji, promoting a
cohesive company culture and
keeping open the lines of
communication across multiple
offices is very important to the
group.
RWR Group identified communication as being the key business need that drove them to
MyHub’s intranet solution. ‘We also wanted to move away from the shared hard drive as a
way to communicate and share information,’ says Marija Salic, RWR’s Group Marketing
Coordinator.
CHALLENGE
Both Marija and Jessica Fisher, Group Operations, were surprised at just how effective the MyHub intranet
has been in addressing a whole range of business needs. ‘It’s a one stop shop,’ explains Jessica. ‘We
thought it would mainly address the communication need, but it has centralized all our business
processes in one location’, continues Jessica.
‘We use it as a central library of information with all our how to guides, policies and processes as well as
HR forms,’ explains Marija.RWR Group has consequently seen a reduction in the amount of email and
paperwork within the office as a result of automating their processes on the intranet.
The Group’s fortnightly newsletter is now also compiled and published on the intranet. MyHub intranet has
made that process much easier as well as giving a whole new look and fresh appeal to the newsletter
itself.
Marija and Jessica were initially somewhat nervous of the whole idea of creating an intranet. ‘MyHub makes
it really easy’ says Jessica. ‘Every step was intuitive and there was a lot of help along the way. As well as
being very responsive, they usually come up with more than one solution to any issue.’
‘The whole process has been really simple and the intranet is now central to our business,’ agrees Marija.
SOLUTION

22. David Reid Homes’ 22 franchisees are much happier since head office introduced a new
intranet system, says Jessica Macaw, David Reid Homes’ Marketing Manager.
HUB WORKMANSHIP BUILDING GROUP INTRANET
I N T R A N E T
HOW DAVID REID HOMES
REDUCED EMAIL RELIANCE

23. Background
David Reid Homes is an iconic
New Zealand brand with a proud
history dating back to 1993.
It is one of the largest building
groups in New Zealand and has
achieved numerous accolades for
the quality of its workmanship,
including winning more
Registered Master Builder gold
awards in recent years than any
other national building group.
Like most organizations, David Reid Homes relied heavily on email as their primary way of
communicating. “Email is good if you just want one-on-one contact, but the minute you want to
communicate with a group of people who all need different things, it’s easier to have a
secure, central hub of information,’ advises Jessica Macaw.
CHALLENGE
Macaw uses MyHub’s intranet solution primarily to share information with the building company’s
franchisees and to notify them of anything they need to know when they need to know it.
‘It’s secure, it’s visual, and people can find exactly what they want, when they want it, she says. “We’re a
franchise business, so it works really well to share information with different franchisees, but it would work
equally well in any medium to larger size company where you’ve got lots of things going on and lots of
people needing different information.’
All the company’s documents are stored and backed-up on the intranet and it is possible to set different
permission rights, invisible to users, allowing different people within the organization different access
rights to the material on the intranet.
“It saves so much time. You can have quick links and messages on your homepage – so when our people
log on, the first thing they see is the new thing that’s on there,’ she continues.
‘We’ve had great feedback from the franchisees; they love it.’
SOLUTION

24. MyHub is one of the easiest-to-learn and
fastest-to-launch intranet solutions.
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Designed for people with no technical experience and
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