Brochure of TeleHealth Services TIGR VOD patient education system.

2. ®
EASY EDUCATION SOLUTIONS
through video-on-demand
TIGR is an interactive patient and staff education system
featuring video-on-demand access to your entire library of
TIGR is the ideal solution for educational videos. Complemented by automated documentation
your hospital education needs. capabilities and comprehension testing,TIGR is the ideal solution
for your hospital education needs.
ON-DEMAND DELIVERY
of patient and staff education
PATIENT EDUCATION
TIGR’s user interface is designed around the patient. Using the telephone to
order videos is easy for the patient and results in cost-effective implementation.
TIGR lets your patients select and view educational programs any time, day
or night. Ordering a video is as simple as picking up the in-room telephone.
After a patient selects and views a program, the TIGR system can call that
patient and administer a comprehension test. Patients are given the opportunity
to review their answers prior to submitting them for scoring. Patient test results
are stored in a database and can be electronically transmitted to the patient’s
record.
TIGR lets your patients select and view
educational programs any time, day or night.
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3. STAFF EDUCATION
Your staff can select and view educational
programs 24 hours a day from dedicated
televisions located throughout your hospital.
TIGR’s optional video streaming capabilities make
those same programs available at PC
workstations.These features make staff education
content accessible to all employees around-the-
clock. Employees simply enter their employee ID
numbers to access programming designated as
“staff only” content.
After viewing a program, the system can call
back and administer an exam via the telephone,
or the staff member can take the exam at a later
time from any telephone in the hospital or at
home. After the test is completed, the system
gives the user the opportunity to review test
answers.When the user is satisfied with his or her
answers,TIGR scores the exam.
TIGR provides documentation of video usage
and exam results.This documentation can be
directed to specified networked devices (email
ORDERING VIDEOS
or printer) for review by the employee’s
IS AS EASY AS
supervisor. Employee video usage and test results
1-2-3!
are kept in a database which can be interfaced
with the hospital’s Human Resources
application. 1. Pick up the in-room telephone and
dial the TIGR extension.
2. From the on-screen menu or pro-
gram guide, select the video of
choice.
3. The video begins to play.
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4. ®
EXPERT IMPLEMENTATION PROFESSIONALS . . .
for high return on your investment
The TIGR Technical Services Group is dedicated to ensuring that you receive
the highest level of support, even before you decide to purchase a TIGR
for immediate results…
system. Beginning with an initial site visit, your Account Representative
At one hospital, nearly 500
outlines your needs and creates a work plan that makes sense for your facility.
on-demand video sessions were
This initial assessment includes a complete review of your existing telephone
conducted during their first
and television systems to determine specific implementation requirements.
month of TIGR operation.
Once you have selected the TIGR configuration that meets your needs, a
Project Manager ensures a smooth implementation.The Project Manager for trouble-free
works with your internal staff to manage the delivery and installation of the
implementation…
system.
With over 400 installed systems,
TeleHealth has the experience to
The TIGR Customer Center builds the system to specification, and the
ensure a smooth implementation
system is “turn-keyed” prior to leaving our production floor.This means that
of TIGR.
all customization is done before the system hits your receiving area – from
configuring point-of-care databases, to building customized marquees to
for increased usage…
encoding your existing video library.The Customer Center also assists you
Making educational videos
with any content licensing requirements.Through its partnerships with
available on-demand to patients
leading content providers,TeleHealth can help you acquire additional content.
significantly increases their ability
The Installation Team installs and tests your TIGR system without
and willingness to get the
interruption to your patient care operations.
information they need.
After completion of installation
and testing, the TIGR Training
and Service Team works with
your staff to ensure they have the
knowledge and resources available
to fully utilize the system.This
includes a series of in-service
training sessions for hospital staff
and TIGR system administrators.
In short,TeleHealth’s team of
experts support your purchase and
work with your facility to get the
most out of your investment.

5. TIGR CUSTOMIZED
training and ongoing support
Recognized as the industry’s largest service network,TeleHealth’s
professional staff members are on hand to facilitate an easy, smooth
implementation of your new education system. From start to finish,
the TIGR team takes care of everything!
® Facility needs identified in site survey
® Training needs established through staff pre-training interview
® Post-installation inspection conducted prior to training
® TIGR software, hardware, and usage addressed in staff training
® Post-training support conducted as needed
® One-year hardware and software maintenance included
® One-year support service provided
® Quarterly newsletter distributed
® Toll-free on-call support provided 7:00 a.m. to 9:00 p.m. EST
® Assistance with educational content acquisition as needed
® Video encoding services available as needed
Creative ways TIGR can work for you
® JCAHO and HCAHPS Compliance Tools ® Communicate important messages to your
hospital staff
® CMS Core Measurement Tracking Tool
® Communicate important information to your
® Broadcast welcome messages from your hospital’s
patients concerning advance directives, discharge
executives as scheduled marquees
planning, visiting hours, transportation and more
® Broadcast round-the-clock C.A.R.E. Channel
relaxation content from award-winning
Healing Healthcare Systems
Fo r a dd i t i o n a l i n f o r m at i o n CONTACT US AT: 800.733.8610
www.telehealth.com

6. ®
MAXIMIZE STAFF ACCESS
with web-based management
The TIGR system incorporates a web-based administrative
interface that makes using the system easy for hospital
personnel. Distributed Management enables authorized
personnel to access TIGR from any networked PC in the
hospital in order to:
® Select videos for patients who require assistance
® Run usage reports by patient or unit for JCAHO
requirements
® Document patient comprehension of video content
® Create customized messages
® Create customized surveys and exams
® Send service response alerts via email or printer
Clear, easy-to-
navigate screens
guide users through
the TIGR system,
simplifying usage
for busy staff
members.
SIMPLIFIED
documentation
TIGR’s enhanced reporting capabilities enable staff to
document system usage through a variety of reports.
® On-Demand Usage by ® Exam/Survey
Point-of-Care Inventory Listing
® Patient Education ® Survey Results
History Notification
® Survey Results ® Patient Education
Summary
® Patient Files can be
® Bed Inventory Listing
Automatically Linked
to Hospital’s EMR ® Scheduled Play Listing
® Video Inventory ® Video Frequency by
Listing Category
® Patient Video History ® and much more!
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7. improves your bottom line…
®
A typical 250 bed hospital without video-on-demand spends the equivalent of
3,747 staff hours managing its patient video education program.
3
2 Timely Improved
1 Increased
Patient Clinical
Staff
Feedback Outcomes
Efficiency
Patients are often more willing to
Video-on-demand patient education
confide in automated surveys or
Many hospitals mail patient satisfaction
offers efficiency and cost savings by
questionnaires, allowing clinicians to
surveys to patients after discharge.
drastically reducing the work necessary
immediately recognize areas of defi-
With TIGR, hospital personnel can
to deliver education sessions.
ciency as they relate to patient educa-
receive real-time feedback while the
tion and to
patient is still in the hospital – allowing
90% of educational sessions are
re-emphasize those areas that are
staff to address any concerns before
delivered by nurses. On average, it
critical to the patient’s care.
the patient leaves the premises.
takes a nurse 30-45 minutes to locate
a tape, move a VCR/TV cart to the
Research suggests that patients with
Evidence indicates that patients like
patient’s room, and set up the equip-
greater levels of understanding
interacting with computers and electronic
ment. With TIGR, it takes only a few min-
regarding their treatment or post-
educational devices, regardless of age,
utes for the nurse or patient to dial-up
operative care often have improved
education, or socioeconomic group.1
the video through the telephone and
clinical outcomes compared to less-
existing television in the patient’s room.
informed patients. The ideal time for
patient education is while the patient
An average 250-bed hospital spends
is still in the hospital.
between $96,000 and $130,000 per
year managing its video patient
education program.
1. Krishna, S., E.A. Balas, et al. (1997). “Clinical trials of interactive computerized patient education.”
Journal of Family Practice 45(1): 25-33.

8. How does TIGR technology work?
With advanced file server technology and
your existing television and telephone
system, TIGR delivers on-demand
education videos to patient rooms,
classrooms, and selected staff workstations.
– Transfer your collection of video tapes
to easy-to-use digital files.TeleHealth
can perform this work for your
hospital.
— Digital Video files are stored on the
TIGR Digital File Server.
˜ The server converts the digital video
files into high quality video signals that
can be viewed on-demand by multiple
users throughout your facility, or
programmed as regularly scheduled
broadcasts.
™ Once patients or staff have viewed the
programming, a comprehension test or
survey can be administered.
š Upon completion of the testing,
results are documented and sent to the
appropriate nursing station.
Channel Capacity TIGR Rack Dimensions Content
1 - 48 Channels TeleHealth can help you acquire
29″w x 80″H x 34″D
additional content through its
On-Demand or Scheduled Play
partnerships with providers such as
System Management
HSTN, Healing Healthcare Systems,
Windows™ Server Class System
Video Storage
Milner-Fenwick and Pastoral Network.
116 - 477 Hours of Digital MPEG 2 TIGR Management Software –
Storage TeleHealth WiredMD Encoding
Includes, Playback, Scheduling,
Services Are Available to Encode your
User Database, Exams and Surveys
Raid 1 or Raid 5 Drives
Existing
Videos
Digital Encoding Stations Available
4191 Fayetteville Road
Raleigh, NC 27603
800.733.8610
www.telehealth.com