The Hospitality Industry-the trends,

masilamani ramasamy
masilamani ramasamyIndependent Professional Training & Coaching Professional em Open University Malaysia
THE HOSPITALITY
INDUSTRY
The Speaker
Praba G Menon, a self-made hotelier, grew
from the ranks of bus-boy to waiter, and now
commands the respect of his fellow associates

as the COO of a large hotel chain in Malaysia.
He is a well-known and recognised personality

of the hospitality industry in Malaysia.

Mr. Praba G Menon
Chief Operating Officer

He is enthusiastic in sharing his views on the
opportunities

and

challenges

facing

the

players, including the customers, in this

industry.
The industry is ever dynamic and exciting and so will be the talk.
The Moderator
Anthony and a team of young adventure
enthusiasts established AOS in 1976. His first job
with AOS was a guide at the age of 17 years old.
In 1976, he and a team of enthusiastic
adventurers established Asian Overland Services
Tours & Travel Sdn Bhd.
His immense experiences and tireless efforts to
promote eco tourism have been recognized
locally and internationally with the numerous
awards and accolades received.

Mr. Anthony Wong
Group Managing Director
The Frangipani Langkawi Resorts & Spa

As an established and distinguished speaker,
Anthony is frequently invited to give talks and
seminars on issues of the travel industry, and has
featured on local television networks and media
on his achievements and views on sustainable
tourism.

His pet project, The Frangipani Langkawi Resort & Spa is a green hotel and he hopes to make it
a showcase and model to encourage other hotels to shift towards greener practices.
What is it defined as?
It is in Service Industry,
Including,
Lodging
Restaurants
Convention centers
Theme parks
Cruise lines
IRS, and
Others ( Transportation, Shopping )
Top 10 Hospitality Industry Trends-2013
Increase in Traveler’s Personal Value

Expect More International Visitors
A second look at Refinancing
Social Media & Mobile Will Be
Inseparable
Photo Sharing Will Dominate
More Unrehearsed Marketing Videos
Renewed Focus on Property Websites
Content Marketing Will Replace
Traditional Advertising
Guests Will Crave Food, Not Celebrity
Chefs
More Meeting Planner Via Social
networks
Its magnitude!

A Multi Billion Dollar Business.
Many Learning Centers

Needs Of Trained Professionals.
Changing Landscape Of
Entertainment,

Restaurants, Bars And Others.
The Faster Magnitude!

Grown very fast, especially in Malaysia.
the first hotel about 1957.
Then from 1973, grown from a
million dollar business to a multi
billion dollar business,
largely due to the drive by the
Government & Private sectors
Grown, but….
Our neighbours grew faster.

IRS concept is largely becoming popular.
Sample IRS in Singapore – South
Africa :
Disneyworld, etc
Then there are new concepts :
Home stay
Vineyard stays (plantations)
Vacation homes
Budget airlines have made lodging
industry grow.
However……..

However…..
there are
many
challenges
TOP 4 HOSPITALITY CHALLENGES TODAY
High fixed-costs and variable income.
Fluctuations in occupancy and room-rate demand
Tight cost control.
Increasing expectations of Gen-Y Guests excellent
service.
A hard equation to balance.
competitive bar is raised higher:
proximity of destinations, and
24hrs a day without break.
advantage must be wrung from Technology.
Challenge #1 – Guest Profiling
Gathering and using Guest
preferences and intelligence to,
Enable delivery of superior Guest
experience.
Enable data gathering and
profiling
Enable the business in making this
data available using IT
Use Business Intelligence with a
twist.

But how?
Challenge #2 – Social Media
Implementing and integrating
new customer engagement
channels by,
Using Social Media with contact
centers for optimum efficiency?
Monitoring and careful
intervention must be a priority
for Hotels in 2011 and beyond

Looking at what other industries
are doing and gain insight. (Data
Protection Act)
Challenge #3 – The Demanding Customer

Having every guest touch
point to
be a make-or-break
experience,
be an opportunity to win
or lose the repeat
business
explore how these issues
are actually
communications-based,
and
leveraging how
technology is to deliver.
Challenge #4 – Lowering Cost, Increasing Revenue

How to identify new revenue
streams?
non-room revenue (e.g. banquet,
spa, golf, conference rooms, and
restaurants)
Optimising technology used in
staffing levels and the tool they
use
Changing technology use to
streamline for maximum
productivity and savings?
OTHER ISSUES AND TRENDS
Sustainable development calls for green
hospitality,
labor cost,
multicultural issues and
higher education.
Challenges that facing hospitality will
include, operating , marketing issues,
technological and economic issues.
Identified ten key trends that,
We believe will shape the hospitality
sector this year and for years to come
include,
Rapid growth in vacation ownership,
integration & globalization, new
management.
1. ISSUES IN HOSPITALITY INDUSTRY

1.1 Sustainable Development Calls
for Green Hospitality
Going green is a white-hot issue in the
hospitality-design
Working toward a carbon constrained
future.
How to Sustain Success?

The basis of sustainable
hospitality operation is
expressed as “profits, people,
and planet.”
thus, a sustainable green
hospitality development
program becomes
economically viable,
beneficial to the community
and environment.
Cost?
1.2 Labor Cost Issues
In 2005,
labor expenses remained the largest single
expense for accounting for 44.6 percent of total
operating costs.

must be taken seriously by hospitality owners
and managers alike
labor costs and issues consume a substantial
portion of the time and efforts
now, union contact negotiations, changes to
immigration laws, and proposal to increase the
minimum wage, keep hospitality managers are
on edge.
Human Cost?
Labor Is The Biggest Expense In All
Categories Of Hotels. Hospitality
Developers Cannot Avoid It
Hospitality Managers Are Also
Aware That Employees Are An
Integral Part Of The Lodging
Experience.
The Interaction Between Hospitality
Guests And Employees Has A
Dramatic Impact
Therefore, A Fine Balance Must Be
Drawn Between Cost Controls And
Guest Satisfaction.
2. CHALLENGES CONFRONTING THE
HOSPITALITY INDUSTRY
2.1 Operating Issues
2.1.1 Labor Shortages
Labor shortages and their
impact in every geographic
location

are among the most difficult
challenges
hospitality expansion is limited
by human resources.
A shrinking labor force is the
number one challenge facing
the global hospitality industry
Managing Costs?
2.1.2 Cost Containment
Hospitalities are increasingly
challenged
to find ways to reduce costs
without sacrificing the quality
standards
to think about ways to operate
more effectively, and
to examine possibilities for cost
savings
The Competition
2.1.3 Increased Competition
Hotels everywhere indicate that,
their community is overbuilt;
there are too many available
rooms
Competition reduces further the
profits generated.
Besides.
Steep fall in occupancy ratio
the global slowdown
tight competition among
hospitality operators
shrinking market
Drastic drop in hospitality room
rents
Price War!
The competition in Europe
has resulted in low
occupancies
the average room rate
dropped almost 30 percent
rooms are now sold not only
for less but also bundled
with packages, like
breakfast, airport transfers
or a day’s sightseeing.
competition calls for
innovation in hospitality
industry.
How to Market?
2.2 Marketing Issues
2.2.1 Market Segmentation and
Overlapping Brands
Market Segmentation Is
Increasing
Brands Overlap
Franchisers May Expand
Their Number Of Brands
Also, The Ability Of
Consumers To Differentiate
Between Them Decreases.
Sophistication of Guests
2.2.2 Increased Guest Sophistication

Consumers have become,

More sophisticated
Specify the types of products
and services that they desire.
Indicate amenities, including
business centers, exercise and
recreational facilities, and guestroom innovations they want
Despise increase in costs
May not appeal to many guests
being served by a specific
property.
Technology Support
2.3 Technological Issues
The challenges of keeping up with
the fast pace of technology is
difficult and expensive.
2.3.1
Interactive Reservation Systems
hospitality companies are
sometimes criticized for the
(alleged)
large number of keyboard clicks
required to make a reservation.

currently 20% of all reservations are
made through the Internet If the
potential guest cannot book online,
a reservation will be made at the
competitor's web site.
The Internet

Hospitality Cannot Afford
Not Being Connected.

If The Potential Guest
Cannot Book Online,
A Reservation Will Be
Made At The Competitor's
Web Site.
Innovative Service Expectation
2.3.2 Guest-room Innovations
Guests increasingly desire
amenities, but expensive to install
and implement.
Multiple Telephone Lines,
Interactive Opportunities For Ordering
Room Service, And
Guest-room Check-out Are Examples
The Economy
2.4 Economic Issues
2.4.1 Dependence upon the Nation’s Economy
When nation’s economy is good, Business
travel generally increases.
Hospitality occupancy rates and rack rates
increase,
which results in higher profit levels.
When the economy slows the reverse is
also true,
Business travel slows .
Then occupancy and rack rates decrease.

Discounts to increase occupancy are
offered, yield lower revenues and profit
decreases.
Globalization
2.4.2 Globalization
Globalization dramatically,
influences the extent of travel
affects the economy of the nation, the
economies of individual countries, and
the world economy

plays an increasingly larger role in the
financial success of lodging properties.
To compete,
they must pay closer attention to the
trends of globalization.
The
industry
must
reflect
requirements of the global village

the
3. TRENDS IN HOSPITALITY INDUSTRY
3.1 Rapid Growth in Vacation
Ownership
Vacation ownership is the fastest
growing segment
Fastest growing sectors of the
travel and tourism industry.

Hospitality companies are adding
brand power to the concept with
corporations, and
Ever Four Seasons participating in
an industry that has grown rapidly
in recent years.
Vacation Sites
1. Resort Condominiums International (RCI),
the largest vacation ownership exchange

has more than 2.8 million member families living
in 200 countries.
three thousand
resorts and

seven-hundred

participating

members can exchange vacation intervals for
vacations at any participating resort.
2. North America remains the global leader with ,
nearly half of all the participating resorts and more
than 2 million owners.
Europe is second with approximately 22 percent of
owners worldwide and more than 1,000 resorts.
3. Timeshare resorts are found around the globe in
popular vacation areas near beaches, rivers, lakes, and
mountains, and even in major cities.
Management
3.3 New Management
The complex forces

of capacity control,
safety and security,
capital movement, and
technology issues

The growing complexity
of the customer/employee interaction,
driven by technology and the information
age,
will shape human resources needs in the
future.
The customer, armed with more information,
will expect staff to be at least as
knowledgeable about the firm’s offerings as
they are themselves.
The Future Focus
This will be difficult in an industry
characterized by
low-skilled, low-paid personnel and
a high degree of cultural and behavioral
diversity
Visioning the future: major forces
driving change in the hospitality

seven areas decisive to the future
development of the industry. Each is
examined to determine the scope and
complexity of the issue and the timing of
its impact.
IN SUMMARY

Apart from these challenges, issues and trends,
new rules and incentives must be in place to
facilitate a green, carbon free environmental

properties.
Project management advisors/consultants must
be proactive in thinking ahead to produce
environmentally friendly properties.
Does it stop here? No. We have to modernize
the future development of the industry.
Praba
1 de 36

Recomendados

New Global Hospitality Trends por
New Global Hospitality TrendsNew Global Hospitality Trends
New Global Hospitality TrendsMiguel Ruano
1.5K visualizações9 slides
Hospitality industry trends por
Hospitality industry trendsHospitality industry trends
Hospitality industry trendsSnežana Simić
36.9K visualizações18 slides
Hospitality Industry. por
Hospitality Industry.Hospitality Industry.
Hospitality Industry.SASIKUMAR NATARAJAN
4.6K visualizações15 slides
Chapter 1 Tourism and Hospitality Marketing (Tourism and Hospitality Marketing ) por
Chapter 1 Tourism and Hospitality Marketing (Tourism and Hospitality Marketing )Chapter 1 Tourism and Hospitality Marketing (Tourism and Hospitality Marketing )
Chapter 1 Tourism and Hospitality Marketing (Tourism and Hospitality Marketing )Md Shaifullar Rabbi
1.4K visualizações71 slides
Origin Of Hotel Industry por
Origin Of Hotel IndustryOrigin Of Hotel Industry
Origin Of Hotel IndustryShantimani
38.3K visualizações11 slides
INTRODUCTION TO THE HOSPITALITY INDUSTRY por
INTRODUCTION TO THE HOSPITALITY INDUSTRYINTRODUCTION TO THE HOSPITALITY INDUSTRY
INTRODUCTION TO THE HOSPITALITY INDUSTRYindian chefrecipe
24.2K visualizações37 slides

Mais conteúdo relacionado

Mais procurados

Hotel departments por
Hotel departmentsHotel departments
Hotel departmentsAMS Malicse-Somoray
46.9K visualizações31 slides
Factors effecting growth of hospitality por
Factors effecting growth of hospitalityFactors effecting growth of hospitality
Factors effecting growth of hospitalityASIFUDDIN MOHAMMED
38.8K visualizações10 slides
Introduction to hospitality--- History & Development of Hotel Industry, By-Vi... por
Introduction to hospitality--- History & Development of Hotel Industry, By-Vi...Introduction to hospitality--- History & Development of Hotel Industry, By-Vi...
Introduction to hospitality--- History & Development of Hotel Industry, By-Vi...VikasSrivastava142
2K visualizações14 slides
Resort management por
Resort managementResort management
Resort managementNishya Nand Kaushik
4.1K visualizações14 slides
Introduction to Hospitality Industry por
Introduction to Hospitality IndustryIntroduction to Hospitality Industry
Introduction to Hospitality Industryheraesquivel
44.1K visualizações11 slides
History of hospitality industry por
History of hospitality industryHistory of hospitality industry
History of hospitality industryAMALDASKH
24.5K visualizações21 slides

Mais procurados(20)

Hotel departments por AMS Malicse-Somoray
Hotel departmentsHotel departments
Hotel departments
AMS Malicse-Somoray46.9K visualizações
Factors effecting growth of hospitality por ASIFUDDIN MOHAMMED
Factors effecting growth of hospitalityFactors effecting growth of hospitality
Factors effecting growth of hospitality
ASIFUDDIN MOHAMMED38.8K visualizações
Introduction to hospitality--- History & Development of Hotel Industry, By-Vi... por VikasSrivastava142
Introduction to hospitality--- History & Development of Hotel Industry, By-Vi...Introduction to hospitality--- History & Development of Hotel Industry, By-Vi...
Introduction to hospitality--- History & Development of Hotel Industry, By-Vi...
VikasSrivastava1422K visualizações
Resort management por Nishya Nand Kaushik
Resort managementResort management
Resort management
Nishya Nand Kaushik4.1K visualizações
Introduction to Hospitality Industry por heraesquivel
Introduction to Hospitality IndustryIntroduction to Hospitality Industry
Introduction to Hospitality Industry
heraesquivel44.1K visualizações
History of hospitality industry por AMALDASKH
History of hospitality industryHistory of hospitality industry
History of hospitality industry
AMALDASKH24.5K visualizações
Hospitality and Tourism Managemnt por Kanika Jain
Hospitality  and Tourism  ManagemntHospitality  and Tourism  Managemnt
Hospitality and Tourism Managemnt
Kanika Jain11.1K visualizações
INTRODUCTION OF HOSPITALITY INDUSTRY por Dr. Sunil Kumar
INTRODUCTION OF HOSPITALITY INDUSTRYINTRODUCTION OF HOSPITALITY INDUSTRY
INTRODUCTION OF HOSPITALITY INDUSTRY
Dr. Sunil Kumar73.1K visualizações
History of hotel industry por pranjal joshi
History of hotel industryHistory of hotel industry
History of hotel industry
pranjal joshi3.3K visualizações
Hotel Oranizational Structure por Mahek Dhoot
Hotel Oranizational StructureHotel Oranizational Structure
Hotel Oranizational Structure
Mahek Dhoot44.1K visualizações
Hotel management and operations por achuharsha
Hotel management and operationsHotel management and operations
Hotel management and operations
achuharsha10.7K visualizações
Hospitality management por Ananta Rana
Hospitality managementHospitality management
Hospitality management
Ananta Rana23.8K visualizações
Hospitality Industry por Kate Sevilla
Hospitality IndustryHospitality Industry
Hospitality Industry
Kate Sevilla10.6K visualizações
Duties and Responsibilities of Front Office.pptx por PragyaSingh270798
Duties and Responsibilities of Front Office.pptxDuties and Responsibilities of Front Office.pptx
Duties and Responsibilities of Front Office.pptx
PragyaSingh2707981.4K visualizações
Hilton Hotels por Simanta Bora
Hilton HotelsHilton Hotels
Hilton Hotels
Simanta Bora10.8K visualizações
Future trends in hospitality industry por Laraib Ahsan
Future trends in hospitality industryFuture trends in hospitality industry
Future trends in hospitality industry
Laraib Ahsan230 visualizações
Concierge por Abd Mohamed
ConciergeConcierge
Concierge
Abd Mohamed10.5K visualizações
What Are The Scope Of Hospitality Industry? por CGC Landran
What Are The Scope Of Hospitality Industry? What Are The Scope Of Hospitality Industry?
What Are The Scope Of Hospitality Industry?
CGC Landran7.7K visualizações

Similar a The Hospitality Industry-the trends,

Issues, challenges, and trends that the por
Issues, challenges, and trends that theIssues, challenges, and trends that the
Issues, challenges, and trends that theDepartment of Education
1.6K visualizações37 slides
Investigating High Turnover Rates Within The Hospitality... por
Investigating High Turnover Rates Within The Hospitality...Investigating High Turnover Rates Within The Hospitality...
Investigating High Turnover Rates Within The Hospitality...Elizabeth Jenkins
3 visualizações53 slides
Challenges in global hospitality industry por
Challenges in global hospitality industryChallenges in global hospitality industry
Challenges in global hospitality industryAMALDASKH
842 visualizações8 slides
Emerging Industry Practices In Hospitality Operations por
Emerging Industry Practices In Hospitality OperationsEmerging Industry Practices In Hospitality Operations
Emerging Industry Practices In Hospitality OperationsTraci Webb
5 visualizações53 slides
Career Goals For The Hospitality Industry por
Career Goals For The Hospitality IndustryCareer Goals For The Hospitality Industry
Career Goals For The Hospitality IndustryJill Bell
5 visualizações85 slides
The Fort Garry Hotel por
The Fort Garry HotelThe Fort Garry Hotel
The Fort Garry HotelLupita Vickrey
6 visualizações45 slides

Similar a The Hospitality Industry-the trends, (20)

Issues, challenges, and trends that the por Department of Education
Issues, challenges, and trends that theIssues, challenges, and trends that the
Issues, challenges, and trends that the
Department of Education1.6K visualizações
Investigating High Turnover Rates Within The Hospitality... por Elizabeth Jenkins
Investigating High Turnover Rates Within The Hospitality...Investigating High Turnover Rates Within The Hospitality...
Investigating High Turnover Rates Within The Hospitality...
Elizabeth Jenkins3 visualizações
Challenges in global hospitality industry por AMALDASKH
Challenges in global hospitality industryChallenges in global hospitality industry
Challenges in global hospitality industry
AMALDASKH842 visualizações
Emerging Industry Practices In Hospitality Operations por Traci Webb
Emerging Industry Practices In Hospitality OperationsEmerging Industry Practices In Hospitality Operations
Emerging Industry Practices In Hospitality Operations
Traci Webb5 visualizações
Career Goals For The Hospitality Industry por Jill Bell
Career Goals For The Hospitality IndustryCareer Goals For The Hospitality Industry
Career Goals For The Hospitality Industry
Jill Bell5 visualizações
The Fort Garry Hotel por Lupita Vickrey
The Fort Garry HotelThe Fort Garry Hotel
The Fort Garry Hotel
Lupita Vickrey6 visualizações
Ict &Amp; E-Commerce For Hospitality Industry por Lori Schade
Ict &Amp; E-Commerce For Hospitality IndustryIct &Amp; E-Commerce For Hospitality Industry
Ict &Amp; E-Commerce For Hospitality Industry
Lori Schade3 visualizações
Mice challenges worldwide woisri por WoisriNamchoom
Mice challenges worldwide woisriMice challenges worldwide woisri
Mice challenges worldwide woisri
WoisriNamchoom9 visualizações
Impacts Of Tourism Development por Katie Harris
Impacts Of Tourism DevelopmentImpacts Of Tourism Development
Impacts Of Tourism Development
Katie Harris2 visualizações
Ginger Hotels por Angie Logan
Ginger HotelsGinger Hotels
Ginger Hotels
Angie Logan2 visualizações
Events course 2016 kenya por James Mwangi
Events course 2016 kenyaEvents course 2016 kenya
Events course 2016 kenya
James Mwangi229 visualizações
Capita selecta hotelier career path in disruptive market 22 okt 2021 por santi791048
Capita selecta hotelier career path in disruptive market 22 okt 2021Capita selecta hotelier career path in disruptive market 22 okt 2021
Capita selecta hotelier career path in disruptive market 22 okt 2021
santi791048286 visualizações
Sustainability: People, Prosperity and the Environment por I Meet Hotel
Sustainability: People, Prosperity and the EnvironmentSustainability: People, Prosperity and the Environment
Sustainability: People, Prosperity and the Environment
I Meet Hotel255 visualizações
Analysis of hotel industry in porter's five competitive forces por Krati Chouhan
Analysis of hotel industry in porter's five competitive forcesAnalysis of hotel industry in porter's five competitive forces
Analysis of hotel industry in porter's five competitive forces
Krati Chouhan151.5K visualizações
In an increasingly competitive employment arena (1) por Anamika Sengupta
In an increasingly competitive employment arena (1)In an increasingly competitive employment arena (1)
In an increasingly competitive employment arena (1)
Anamika Sengupta1.5K visualizações
CosmopolitanHotel por Mara Rodas
CosmopolitanHotelCosmopolitanHotel
CosmopolitanHotel
Mara Rodas1K visualizações
Digital Marketing - Ritesh Kumar Bhanu por Ritesh Kumar Bhanu
Digital Marketing - Ritesh Kumar BhanuDigital Marketing - Ritesh Kumar Bhanu
Digital Marketing - Ritesh Kumar Bhanu
Ritesh Kumar Bhanu17 visualizações
New microsoft word document por amukand
New microsoft word documentNew microsoft word document
New microsoft word document
amukand3.3K visualizações
Smarter meetings: a revenue generator for the hospitality industry por Barco
Smarter meetings: a revenue generator for the hospitality industrySmarter meetings: a revenue generator for the hospitality industry
Smarter meetings: a revenue generator for the hospitality industry
Barco2.6K visualizações
Contemporary Hospitality Industry por Susan Cox
Contemporary Hospitality IndustryContemporary Hospitality Industry
Contemporary Hospitality Industry
Susan Cox3 visualizações

Mais de masilamani ramasamy

Klia2 facts por
Klia2 factsKlia2 facts
Klia2 factsmasilamani ramasamy
2.8K visualizações18 slides
Leadership exercises 4 por
Leadership exercises 4Leadership exercises 4
Leadership exercises 4masilamani ramasamy
1.4K visualizações31 slides
Leadership por
LeadershipLeadership
Leadershipmasilamani ramasamy
1.4K visualizações184 slides
Presentation on pmp exam por
Presentation on pmp examPresentation on pmp exam
Presentation on pmp exammasilamani ramasamy
1.1K visualizações110 slides
MH370 & The Bayes Theory [autosaved] por
MH370 & The Bayes Theory [autosaved]MH370 & The Bayes Theory [autosaved]
MH370 & The Bayes Theory [autosaved]masilamani ramasamy
12.2K visualizações26 slides
MH370 & The Bayes Theory [autosaved] por
MH370 & The Bayes Theory [autosaved]MH370 & The Bayes Theory [autosaved]
MH370 & The Bayes Theory [autosaved]masilamani ramasamy
3.1K visualizações26 slides

Mais de masilamani ramasamy(20)

Leadership exercises 4 por masilamani ramasamy
Leadership exercises 4Leadership exercises 4
Leadership exercises 4
masilamani ramasamy1.4K visualizações
Presentation on pmp exam por masilamani ramasamy
Presentation on pmp examPresentation on pmp exam
Presentation on pmp exam
masilamani ramasamy1.1K visualizações
MH370 & The Bayes Theory [autosaved] por masilamani ramasamy
MH370 & The Bayes Theory [autosaved]MH370 & The Bayes Theory [autosaved]
MH370 & The Bayes Theory [autosaved]
masilamani ramasamy12.2K visualizações
MH370 & The Bayes Theory [autosaved] por masilamani ramasamy
MH370 & The Bayes Theory [autosaved]MH370 & The Bayes Theory [autosaved]
MH370 & The Bayes Theory [autosaved]
masilamani ramasamy3.1K visualizações
The bayes theory [autosaved] por masilamani ramasamy
The bayes theory [autosaved]The bayes theory [autosaved]
The bayes theory [autosaved]
masilamani ramasamy669 visualizações
MH370 & The Bayes theory [autosaved] por masilamani ramasamy
MH370 & The Bayes theory [autosaved]MH370 & The Bayes theory [autosaved]
MH370 & The Bayes theory [autosaved]
masilamani ramasamy1K visualizações
MH 370 & the Bayes theory por masilamani ramasamy
MH 370 & the Bayes theoryMH 370 & the Bayes theory
MH 370 & the Bayes theory
masilamani ramasamy1.9K visualizações
Essentialsof Project Management por masilamani ramasamy
Essentialsof Project ManagementEssentialsof Project Management
Essentialsof Project Management
masilamani ramasamy710 visualizações
Basics of sSpply Chain Management por masilamani ramasamy
Basics of sSpply Chain ManagementBasics of sSpply Chain Management
Basics of sSpply Chain Management
masilamani ramasamy1.2K visualizações
Nine Things-in-the-PMBoK por masilamani ramasamy
Nine Things-in-the-PMBoKNine Things-in-the-PMBoK
Nine Things-in-the-PMBoK
masilamani ramasamy1.3K visualizações
Black belt vs PMP Friend por masilamani ramasamy
Black belt vs PMP FriendBlack belt vs PMP Friend
Black belt vs PMP Friend
masilamani ramasamy488 visualizações
Business+Leaders-quotes worth cosidering por masilamani ramasamy
Business+Leaders-quotes worth cosideringBusiness+Leaders-quotes worth cosidering
Business+Leaders-quotes worth cosidering
masilamani ramasamy671 visualizações
Developing Facilitation Skills por masilamani ramasamy
Developing Facilitation Skills Developing Facilitation Skills
Developing Facilitation Skills
masilamani ramasamy16.1K visualizações
Basic Facilitation Skills por masilamani ramasamy
Basic Facilitation SkillsBasic Facilitation Skills
Basic Facilitation Skills
masilamani ramasamy5.1K visualizações
Leaders develop leaders por masilamani ramasamy
Leaders develop leadersLeaders develop leaders
Leaders develop leaders
masilamani ramasamy4.1K visualizações
First marketing workshopr of sridaya por masilamani ramasamy
First marketing workshopr of sridayaFirst marketing workshopr of sridaya
First marketing workshopr of sridaya
masilamani ramasamy348 visualizações

Último

REFERENCING, CITATION.pptx por
REFERENCING, CITATION.pptxREFERENCING, CITATION.pptx
REFERENCING, CITATION.pptxabhisrivastava11
39 visualizações26 slides
MercerJesse3.0.pdf por
MercerJesse3.0.pdfMercerJesse3.0.pdf
MercerJesse3.0.pdfjessemercerail
92 visualizações6 slides
Retail Store Scavenger Hunt.pptx por
Retail Store Scavenger Hunt.pptxRetail Store Scavenger Hunt.pptx
Retail Store Scavenger Hunt.pptxjmurphy154
52 visualizações10 slides
11.28.23 Social Capital and Social Exclusion.pptx por
11.28.23 Social Capital and Social Exclusion.pptx11.28.23 Social Capital and Social Exclusion.pptx
11.28.23 Social Capital and Social Exclusion.pptxmary850239
409 visualizações25 slides
Nelson_RecordStore.pdf por
Nelson_RecordStore.pdfNelson_RecordStore.pdf
Nelson_RecordStore.pdfBrynNelson5
46 visualizações10 slides
Monthly Information Session for MV Asterix (November) por
Monthly Information Session for MV Asterix (November)Monthly Information Session for MV Asterix (November)
Monthly Information Session for MV Asterix (November)Esquimalt MFRC
98 visualizações26 slides

Último(20)

REFERENCING, CITATION.pptx por abhisrivastava11
REFERENCING, CITATION.pptxREFERENCING, CITATION.pptx
REFERENCING, CITATION.pptx
abhisrivastava1139 visualizações
MercerJesse3.0.pdf por jessemercerail
MercerJesse3.0.pdfMercerJesse3.0.pdf
MercerJesse3.0.pdf
jessemercerail92 visualizações
Retail Store Scavenger Hunt.pptx por jmurphy154
Retail Store Scavenger Hunt.pptxRetail Store Scavenger Hunt.pptx
Retail Store Scavenger Hunt.pptx
jmurphy15452 visualizações
11.28.23 Social Capital and Social Exclusion.pptx por mary850239
11.28.23 Social Capital and Social Exclusion.pptx11.28.23 Social Capital and Social Exclusion.pptx
11.28.23 Social Capital and Social Exclusion.pptx
mary850239409 visualizações
Nelson_RecordStore.pdf por BrynNelson5
Nelson_RecordStore.pdfNelson_RecordStore.pdf
Nelson_RecordStore.pdf
BrynNelson546 visualizações
Monthly Information Session for MV Asterix (November) por Esquimalt MFRC
Monthly Information Session for MV Asterix (November)Monthly Information Session for MV Asterix (November)
Monthly Information Session for MV Asterix (November)
Esquimalt MFRC98 visualizações
Jibachha publishing Textbook.docx por DrJibachhaSahVetphys
Jibachha publishing Textbook.docxJibachha publishing Textbook.docx
Jibachha publishing Textbook.docx
DrJibachhaSahVetphys54 visualizações
ICS3211_lecture 09_2023.pdf por Vanessa Camilleri
ICS3211_lecture 09_2023.pdfICS3211_lecture 09_2023.pdf
ICS3211_lecture 09_2023.pdf
Vanessa Camilleri134 visualizações
The Accursed House by Émile Gaboriau por DivyaSheta
The Accursed House  by Émile GaboriauThe Accursed House  by Émile Gaboriau
The Accursed House by Émile Gaboriau
DivyaSheta246 visualizações
JQUERY.pdf por ArthyR3
JQUERY.pdfJQUERY.pdf
JQUERY.pdf
ArthyR3103 visualizações
Class 9 lesson plans por TARIQ KHAN
Class 9 lesson plansClass 9 lesson plans
Class 9 lesson plans
TARIQ KHAN68 visualizações
Volf work.pdf por MariaKenney3
Volf work.pdfVolf work.pdf
Volf work.pdf
MariaKenney375 visualizações
Papal.pdf por MariaKenney3
Papal.pdfPapal.pdf
Papal.pdf
MariaKenney357 visualizações
Creative Restart 2023: Atila Martins - Craft: A Necessity, Not a Choice por Taste
Creative Restart 2023: Atila Martins - Craft: A Necessity, Not a ChoiceCreative Restart 2023: Atila Martins - Craft: A Necessity, Not a Choice
Creative Restart 2023: Atila Martins - Craft: A Necessity, Not a Choice
Taste41 visualizações
Meet the Bible por Steve Thomason
Meet the BibleMeet the Bible
Meet the Bible
Steve Thomason76 visualizações
Guess Papers ADC 1, Karachi University por Khalid Aziz
Guess Papers ADC 1, Karachi UniversityGuess Papers ADC 1, Karachi University
Guess Papers ADC 1, Karachi University
Khalid Aziz83 visualizações
STRATEGIC MANAGEMENT MODULE 1_UNIT1 _UNIT2.pdf por Dr Vijay Vishwakarma
STRATEGIC MANAGEMENT MODULE 1_UNIT1 _UNIT2.pdfSTRATEGIC MANAGEMENT MODULE 1_UNIT1 _UNIT2.pdf
STRATEGIC MANAGEMENT MODULE 1_UNIT1 _UNIT2.pdf
Dr Vijay Vishwakarma90 visualizações
Gross Anatomy of the Liver por obaje godwin sunday
Gross Anatomy of the LiverGross Anatomy of the Liver
Gross Anatomy of the Liver
obaje godwin sunday74 visualizações
ANGULARJS.pdf por ArthyR3
ANGULARJS.pdfANGULARJS.pdf
ANGULARJS.pdf
ArthyR349 visualizações

The Hospitality Industry-the trends,

  • 2. The Speaker Praba G Menon, a self-made hotelier, grew from the ranks of bus-boy to waiter, and now commands the respect of his fellow associates as the COO of a large hotel chain in Malaysia. He is a well-known and recognised personality of the hospitality industry in Malaysia. Mr. Praba G Menon Chief Operating Officer He is enthusiastic in sharing his views on the opportunities and challenges facing the players, including the customers, in this industry. The industry is ever dynamic and exciting and so will be the talk.
  • 3. The Moderator Anthony and a team of young adventure enthusiasts established AOS in 1976. His first job with AOS was a guide at the age of 17 years old. In 1976, he and a team of enthusiastic adventurers established Asian Overland Services Tours & Travel Sdn Bhd. His immense experiences and tireless efforts to promote eco tourism have been recognized locally and internationally with the numerous awards and accolades received. Mr. Anthony Wong Group Managing Director The Frangipani Langkawi Resorts & Spa As an established and distinguished speaker, Anthony is frequently invited to give talks and seminars on issues of the travel industry, and has featured on local television networks and media on his achievements and views on sustainable tourism. His pet project, The Frangipani Langkawi Resort & Spa is a green hotel and he hopes to make it a showcase and model to encourage other hotels to shift towards greener practices.
  • 4. What is it defined as? It is in Service Industry, Including, Lodging Restaurants Convention centers Theme parks Cruise lines IRS, and Others ( Transportation, Shopping )
  • 5. Top 10 Hospitality Industry Trends-2013 Increase in Traveler’s Personal Value Expect More International Visitors A second look at Refinancing Social Media & Mobile Will Be Inseparable Photo Sharing Will Dominate More Unrehearsed Marketing Videos Renewed Focus on Property Websites Content Marketing Will Replace Traditional Advertising Guests Will Crave Food, Not Celebrity Chefs More Meeting Planner Via Social networks
  • 6. Its magnitude! A Multi Billion Dollar Business. Many Learning Centers Needs Of Trained Professionals. Changing Landscape Of Entertainment, Restaurants, Bars And Others.
  • 7. The Faster Magnitude! Grown very fast, especially in Malaysia. the first hotel about 1957. Then from 1973, grown from a million dollar business to a multi billion dollar business, largely due to the drive by the Government & Private sectors
  • 8. Grown, but…. Our neighbours grew faster. IRS concept is largely becoming popular. Sample IRS in Singapore – South Africa : Disneyworld, etc Then there are new concepts : Home stay Vineyard stays (plantations) Vacation homes Budget airlines have made lodging industry grow.
  • 10. TOP 4 HOSPITALITY CHALLENGES TODAY High fixed-costs and variable income. Fluctuations in occupancy and room-rate demand Tight cost control. Increasing expectations of Gen-Y Guests excellent service. A hard equation to balance. competitive bar is raised higher: proximity of destinations, and 24hrs a day without break. advantage must be wrung from Technology.
  • 11. Challenge #1 – Guest Profiling Gathering and using Guest preferences and intelligence to, Enable delivery of superior Guest experience. Enable data gathering and profiling Enable the business in making this data available using IT Use Business Intelligence with a twist. But how?
  • 12. Challenge #2 – Social Media Implementing and integrating new customer engagement channels by, Using Social Media with contact centers for optimum efficiency? Monitoring and careful intervention must be a priority for Hotels in 2011 and beyond Looking at what other industries are doing and gain insight. (Data Protection Act)
  • 13. Challenge #3 – The Demanding Customer Having every guest touch point to be a make-or-break experience, be an opportunity to win or lose the repeat business explore how these issues are actually communications-based, and leveraging how technology is to deliver.
  • 14. Challenge #4 – Lowering Cost, Increasing Revenue How to identify new revenue streams? non-room revenue (e.g. banquet, spa, golf, conference rooms, and restaurants) Optimising technology used in staffing levels and the tool they use Changing technology use to streamline for maximum productivity and savings?
  • 15. OTHER ISSUES AND TRENDS Sustainable development calls for green hospitality, labor cost, multicultural issues and higher education. Challenges that facing hospitality will include, operating , marketing issues, technological and economic issues. Identified ten key trends that, We believe will shape the hospitality sector this year and for years to come include, Rapid growth in vacation ownership, integration & globalization, new management.
  • 16. 1. ISSUES IN HOSPITALITY INDUSTRY 1.1 Sustainable Development Calls for Green Hospitality Going green is a white-hot issue in the hospitality-design Working toward a carbon constrained future.
  • 17. How to Sustain Success? The basis of sustainable hospitality operation is expressed as “profits, people, and planet.” thus, a sustainable green hospitality development program becomes economically viable, beneficial to the community and environment.
  • 18. Cost? 1.2 Labor Cost Issues In 2005, labor expenses remained the largest single expense for accounting for 44.6 percent of total operating costs. must be taken seriously by hospitality owners and managers alike labor costs and issues consume a substantial portion of the time and efforts now, union contact negotiations, changes to immigration laws, and proposal to increase the minimum wage, keep hospitality managers are on edge.
  • 19. Human Cost? Labor Is The Biggest Expense In All Categories Of Hotels. Hospitality Developers Cannot Avoid It Hospitality Managers Are Also Aware That Employees Are An Integral Part Of The Lodging Experience. The Interaction Between Hospitality Guests And Employees Has A Dramatic Impact Therefore, A Fine Balance Must Be Drawn Between Cost Controls And Guest Satisfaction.
  • 20. 2. CHALLENGES CONFRONTING THE HOSPITALITY INDUSTRY 2.1 Operating Issues 2.1.1 Labor Shortages Labor shortages and their impact in every geographic location are among the most difficult challenges hospitality expansion is limited by human resources. A shrinking labor force is the number one challenge facing the global hospitality industry
  • 21. Managing Costs? 2.1.2 Cost Containment Hospitalities are increasingly challenged to find ways to reduce costs without sacrificing the quality standards to think about ways to operate more effectively, and to examine possibilities for cost savings
  • 22. The Competition 2.1.3 Increased Competition Hotels everywhere indicate that, their community is overbuilt; there are too many available rooms Competition reduces further the profits generated. Besides. Steep fall in occupancy ratio the global slowdown tight competition among hospitality operators shrinking market Drastic drop in hospitality room rents
  • 23. Price War! The competition in Europe has resulted in low occupancies the average room rate dropped almost 30 percent rooms are now sold not only for less but also bundled with packages, like breakfast, airport transfers or a day’s sightseeing. competition calls for innovation in hospitality industry.
  • 24. How to Market? 2.2 Marketing Issues 2.2.1 Market Segmentation and Overlapping Brands Market Segmentation Is Increasing Brands Overlap Franchisers May Expand Their Number Of Brands Also, The Ability Of Consumers To Differentiate Between Them Decreases.
  • 25. Sophistication of Guests 2.2.2 Increased Guest Sophistication Consumers have become, More sophisticated Specify the types of products and services that they desire. Indicate amenities, including business centers, exercise and recreational facilities, and guestroom innovations they want Despise increase in costs May not appeal to many guests being served by a specific property.
  • 26. Technology Support 2.3 Technological Issues The challenges of keeping up with the fast pace of technology is difficult and expensive. 2.3.1 Interactive Reservation Systems hospitality companies are sometimes criticized for the (alleged) large number of keyboard clicks required to make a reservation. currently 20% of all reservations are made through the Internet If the potential guest cannot book online, a reservation will be made at the competitor's web site.
  • 27. The Internet Hospitality Cannot Afford Not Being Connected. If The Potential Guest Cannot Book Online, A Reservation Will Be Made At The Competitor's Web Site.
  • 28. Innovative Service Expectation 2.3.2 Guest-room Innovations Guests increasingly desire amenities, but expensive to install and implement. Multiple Telephone Lines, Interactive Opportunities For Ordering Room Service, And Guest-room Check-out Are Examples
  • 29. The Economy 2.4 Economic Issues 2.4.1 Dependence upon the Nation’s Economy When nation’s economy is good, Business travel generally increases. Hospitality occupancy rates and rack rates increase, which results in higher profit levels. When the economy slows the reverse is also true, Business travel slows . Then occupancy and rack rates decrease. Discounts to increase occupancy are offered, yield lower revenues and profit decreases.
  • 30. Globalization 2.4.2 Globalization Globalization dramatically, influences the extent of travel affects the economy of the nation, the economies of individual countries, and the world economy plays an increasingly larger role in the financial success of lodging properties. To compete, they must pay closer attention to the trends of globalization. The industry must reflect requirements of the global village the
  • 31. 3. TRENDS IN HOSPITALITY INDUSTRY 3.1 Rapid Growth in Vacation Ownership Vacation ownership is the fastest growing segment Fastest growing sectors of the travel and tourism industry. Hospitality companies are adding brand power to the concept with corporations, and Ever Four Seasons participating in an industry that has grown rapidly in recent years.
  • 32. Vacation Sites 1. Resort Condominiums International (RCI), the largest vacation ownership exchange has more than 2.8 million member families living in 200 countries. three thousand resorts and seven-hundred participating members can exchange vacation intervals for vacations at any participating resort. 2. North America remains the global leader with , nearly half of all the participating resorts and more than 2 million owners. Europe is second with approximately 22 percent of owners worldwide and more than 1,000 resorts. 3. Timeshare resorts are found around the globe in popular vacation areas near beaches, rivers, lakes, and mountains, and even in major cities.
  • 33. Management 3.3 New Management The complex forces of capacity control, safety and security, capital movement, and technology issues The growing complexity of the customer/employee interaction, driven by technology and the information age, will shape human resources needs in the future. The customer, armed with more information, will expect staff to be at least as knowledgeable about the firm’s offerings as they are themselves.
  • 34. The Future Focus This will be difficult in an industry characterized by low-skilled, low-paid personnel and a high degree of cultural and behavioral diversity Visioning the future: major forces driving change in the hospitality seven areas decisive to the future development of the industry. Each is examined to determine the scope and complexity of the issue and the timing of its impact.
  • 35. IN SUMMARY Apart from these challenges, issues and trends, new rules and incentives must be in place to facilitate a green, carbon free environmental properties. Project management advisors/consultants must be proactive in thinking ahead to produce environmentally friendly properties. Does it stop here? No. We have to modernize the future development of the industry.
  • 36. Praba