My presentation from the DevOps Summit Amsterdam by Xebia. I shared my experience from DevOps transformations, what works what doesnt.

1. THE ANTI-
TRANSFORMATION
TRANSFORMATION
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2. ABOUT ME
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Mirco Hering
APAC Lead for DevOps & Agile
@mircohering on Twitter
Blog at http://notafactoryanymore.com

3. Copyright © 2018 Accenture Security. All rights reserved. 3
WHAT IS A TRANSFORMATION
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4. MISALIGNED PRINCIPLES AND PROCESSES
“Rigth now, your company has
21st century Internet enabled business
processes,
Mid 20th century management processes all
built
Atop 19th century management principles.”
- Gary Hamel, American Management Expert
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5. WORKING WITH THE WRONG MENTAL MODEL
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6. 6
THE TRANSFORMATION LIFECYCLE
Stable State Stable State
Stable State
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7. 7
THE TRANSFORMATION LIFECYCLE
Ongoing stimulus
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8. 8
BUT DO YOU KNOW YOUR CURRENT STATE
Impression of standard process across organisational levels (Quality Software
Management: First-Order Measurement (Quality Software Management) by
Gerald M. Weinberg 1991 )
67%
22%
CLOUD NIST
58%
46%
37%
C-SUITE MANAGER ENGINEER
Adoption across 15 criteria
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9. TRANSFORMATION
CONSIDERATIONS
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10. THE ART OF ACTION
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11. THREE DIMENSIONS OF CHANGE
Organising and
managing
knowledge
workers in IT
Technology
Architectures
Ecosystem of
vendors and
applications
Modern IT
Innovation
Speed
Agility
Quality
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12. 11/7/2018 12
WHAT COMPUTER GAMES CAN TEACH US ABOUT
MATURITY MODELS
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13. 13
THERE ARE COMMON PATTERNS
Throughput
Code &
Functional
Quality
SCM, Build, Deploy,
Environments
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14. SOFTWARE SUPPLY CHAIN /
DEPLOYMENT PROCESS WORKSHOP
Collaborative Discussion on Process and Gaps
Documented Process
Reporting on progress and status
Do we do this
here or there?
Not sure – let
me call someone
who knows

15. DB INC
DAY 0
DEVOPS DEPLOYMENT DIAGRAM
EMAIL PRE CHECK DEPLOY
TECH VAL
POST CHECK
FUNC VAL
EMAIL SHAKE-DOWN
Cycle Time
Prep Time Deploy Time VAL Time
LIVE



MT
SA
MT
MAN
MANUAL
CIX - 0 Hours
iDEV - 7 Hours
TST - <> Hours
Failure Rate Failure Rate Failure Rate Failure Rate
CIX 15% N/A 10% N/A
iDEV N/A N/A
TST N/A N/A
CIX - 24 Hours
iDEV - <> Hours
TST – <> Hours
DAY 0
MT
SA13
27% 73%
Number of process
activity
Level of Automation
(%)
Level of Manual
Intervention (%)
<>
AUTOMATED
LEGEND
CIX - 3 Hours
iDEV - <> Hours
TST - <> Hours
CIX – 0.5 Hours
iDEV - <> Hours
TST - <> Hours
TECH CONF

16. Copyright © 2018 Accenture Security. All rights reserved. 16
DECOUPLING THE ARCHITECTURE

17. Copyright © 2018 Accenture Security. All rights reserved. 17
DECOUPLING THE ARCHITECTURE
Legacy Logic
Legacy Data
New Data/
Event Stream
MS MS MS

18. RESPONDING TO THE MARKET REQUIRES
FASTER SPEED
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19. Copyright © 2018 Accenture Security. All rights reserved. 19
CULTURE CHANGE IS HARD

20. WHAT METRICS ARE GOOD METRICS
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Traditional Teams Agile Teams
Measure Outputs Measure Outcomes
Measure Activity Measure Results
Measure Time Spent per Task Measure Work Items Completed
Assess Snapshots Assess Trends
Provide Feedback Infrequently Provide Feedback Frequently
Use Metrics for assessment Use Metrics to Inform Program Decisions
Performance
Results
Throughput,
Efficiency
Trends, Flow
Feedback
Value of
Measurement
Performance
Results
Throughput,
Efficiency
Trends, Flow
Feedback
Value of
Measurement

21. Copyright © 2018 Accenture. All rights reserved. 21
HOW DO WE KNOW WE ARE
GETTING BETTER?
Deployment Success
rate
Change failure rate
Production Incidents
& Defects
Change Leader &
Cycle Time
Transaction Cost
Mean Time to Detect
Mean Time to
Restore
eNPS
% Engineering
bNPS

22. TARGET DEVOPS ORGANISATION
Delivery Governance
DevOps Platform Team
Test
Automation
Agile
Team
…Agile
Team
Agile
Team
Automated
App Release
Environment
Provisioning
Agile Governance Function
• Define Agile adoption roadmap, goal and Agile
standard
• Govern Agile projects (status, Agile “health”) and
identify coaching needs
• Identify and prioritize adoption blockers and
resolve them
DevOps Governance Function
• Define and maintain the DevOps standards
• Ensure the application teams follow the DevOps
standards
• Decouple the architectures
Quality Assurance
• Assuring the quality delivery of initiatives by
guiding test strategies and review results
• Design, Build, Test, Maintain
• Follow the DevOps standards in order to
leverage the DevOps Support Services
• Focus on the DevOps services delivery in
accordance with the agreed SLA
• Can on-board any application which follows
the DevOps standards
• Provides “Adopt an Ops Engineer” service
• Define and maintain the testing framework
• Provide resources with the right skills to
automate the testing and do exploratory
testing
DevOps
Governance
function
Quality
Assurance
Agile
Governance
Function
Test Automation COE
Copyright © 2018 Accenture. All rights reserved. 22
ReleaseTrain/
AgileProgram
Provides Self-Service Capabilities
Supports Adoption of Framework
Provides Minimum Viable Governance

23. 23
THE END-STATE IS NO END-STATE
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24. RULE #1 FOR DEVOPS TOOLS
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25. TOOL SELECTION - CRITERIA
Copyright © 2018 Accenture. All rights reserved. 25
Fit-for purpose
Compatibility with tech &
app stack
Licensing (Open Source,
Commercial)
Config as Code /
Dev -> Prod promotion
Integration with other tools
Ease of configuration
5
Skills (Organisation & Market)
6
7
1
2
3
4

26. THE EVALUATION CHALLENGE
Automation
Vendor A: 100 Dollar per day
Vendor B: 80 Dollars per day
AVG$
Total$
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27. THE EVALUATION CHALLENGE -PART 2
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First Time Resolution
Rate/Resolution TimeSLAs

28. SILVER BULLET OR SNAKE OIL?
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29. WANT MORE LEARN MORE?
To receive the following:
A copy of this presentation
An excerpt of DevOps for the Modern Enterprise
Videos and slides from my DevOps Enterprise talks
Most popular blog posts from notafactoryanymore.com
Get early access to any material coming out with
“DevOps For the Modern Enterprise”
Just pick up your phone and send an email:
To: mirco@SendYourSlides.com
Subject: devops
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