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Welcome to the
Military Families Learning Network

3. Military Caregiving

4. https://learn.extension.org/events/1467

6. Preparing Caregivers to
Communicate Effectively
Using Three Types of
Communication Skills

7. Mary Brintnall-Peterson, Ph.D.
Passionate About Family Caregiving
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8. Who is with us today?
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Today’s Goals

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You will be able to…

11. What % of our communication is
non-verbal?

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Communication is divided between:

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Communication Review

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Non-Verbal Communication

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Cleland, M., Schmall, V., & Sturdevant, M. (2000). The Caregiver Helpbook: Powerful
Tools for Caregiving. United States of America: Perseus Books.
Listening Keys

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Listening Keys cont.

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Cleland, M., Schmall, V., & Sturdevant, M. (2000). The Caregiver Helpbook: Powerful
Tools for Caregiving. United States of America: Perseus Books.
A Difficult Conversation

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Cleland, M., Schmall, V., & Sturdevant, M. (2000). The Caregiver Helpbook: Powerful
Tools for Caregiving. United States of America: Perseus Books.
Three Communication Skills

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Cleland, M., Schmall, V., & Sturdevant, M. (2000). The Caregiver Helpbook: Powerful
Tools for Caregiving. United States of America: Perseus Books.
“I” Messages

20. Which Message is an “I” Message?

21. Which Message is an “I” Message?

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Cleland, M., Schmall, V., & Sturdevant, M. (2000). The Caregiver Helpbook: Powerful
Tools for Caregiving. United States of America: Perseus Books.
“You” Messages

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Cleland, M., Schmall, V., & Sturdevant, M. (2000). The Caregiver Helpbook: Powerful
Tools for Caregiving. United States of America: Perseus Books.
Other Uses for “I” Messages

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Other Uses for “I” Messages cont.

25. “I” Messages Fact Sheet

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Cleland, M., Schmall, V., & Sturdevant, M. (2000). The Caregiver Helpbook: Powerful
Tools for Caregiving. United States of America: Perseus Books.
Assertive–Getting What You Need

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Cleland, M., Schmall, V., & Sturdevant, M. (2000). The Caregiver Helpbook: Powerful
Tools for Caregiving. United States of America: Perseus Books.
Assertive–Getting What You Need

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Cleland, M., Schmall, V., & Sturdevant, M. (2000). The Caregiver Helpbook: Powerful
Tools for Caregiving. United States of America: Perseus Books.
4 Steps to Assertive Communication

29. Caregiver Story–
Cecil, Maria, and Ivan

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Caregiver Story–
Cecil, Maria, and Ivan

31. Caregiver Story–Harold & Karen

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Harold’s Stopped going to Counseling
appointments

33. Assertive Style Fact Sheet

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Aikido Communication–
Finding Common Ground

35. FortHoodSentinel
Caregiver Story–
Matt and Sarah

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Caregiver Story– Matt and Sarah

37. Caregiver Story–Randy and Sandy

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Caregiver Story–Randy and Sandy

39. Aikido Style Fact Sheet

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Powerful Tools for Caregiver, Page 58
Differences

41. Assertive & Aikido Styles

42. Caregiver Story–Randy and Sandy

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Summary

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Summary

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Summary

47. Cleland, M., Schmall, V., & Sturdevant, M. (2000). The Caregiver Helpbook: Powerful
Tools for Caregiving. United States of America: Perseus Books.
A Difficult Conversation

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Resources

49. Questions or Reactions

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References

51. Military Caregiving

52. Military Families Learning Network
Military Caregiving, Family Development,
Personal Finance, Network Literacy