1. Michelle Krtanjek
4425 Garden Drive Racine WI 53403 – 262-989-3458– mak0114@att.net
Over 18 years of Health and Welfare outsourcing experience including project and team management, implementation activities and consulting on
best practices and industry standards for multi-national clients.
PROFESSIONAL EXPERIENCE
Aon Hewitt, Lincolnshire, Illinois (Virtual)
Health and Welfare Domain Manager – Multiple Clients December 2007–Present
• Strong Business Acumen:
o Consult aligned clients including on Aon Hewitt’s latest innovations, solutions for complex HR
Outsourcing issues, and design strategy objectives; client portfolio is 100k + plan participants across
multiple clients
o Actively consult and manage implementations of recent legislative changes (Healthcare Reform)
o Develop six figure revenue opportunity plans and change order tracking
o Contribute significantly to the attainment of business unit annual review and profitability goals through
appropriate client fee negotiations, managing controllable expenses, developing efficient processes and
procedures, and effectively leveraging resources by pushing workload down to the appropriate level
position for a given assignment
o Prepare and present proposals in response to RFPs
o Acts with integrity always and works every day in a way that positively impacts clients, colleagues and
communities
• HR Operational Excellence:
o Create and/or improve methodology, products and operational procedures
o Leveraged as domain expert for multiple Directors and aligned health and welfare teams
• Strategic and Tactical Abilities:
o Work interdependently with other Aon Hewitt business partners to develop cross-sale opportunities
o Provide leadership in support of Aon Hewitt initiatives
o Contribute significantly to the execution of annual strategic business planning and budgeting to grow the
business at acceptable levels of profitability
• Global Mindset and Approach:
o Provided transition to ongoing support for mergers, acquisitions, and expanded services’ implementation
o Develop, implement and manage the complexities of Global workforce across HR Outsourcing
• Talent Management and Development:
o Co-creator and facilitator for department mentoring programs
o Participate in interview routines that identifies diverse talent for open opportunities across the Business
o Directly manage professional staff; develop and implement learning/career plans for all colleagues
o Develops people by providing ongoing coaching and feedback; provides opportunities for others to
increase knowledge and responsibilities
• Leadership:
o Confident individual with the ability to connect and inspire others
o Proven track record of leading projects and teams that successfully achieve milestones and compelte
deliverables
o Continuously prioritizes operational excellence
o Successfully interact with all levels of management as well as a diverse workforce
• Results Oriented:
o Excellent planning, execution and project-management skills
o Implement effective solutions in a timely manner
o Ability to understand and add value to high-level management interactions
• Ethics:
o Acts with integrity always and works every day in a way that positively impacts clients, colleagues and

2. communities

3. Hewitt Associates, Lincolnshire, Illinois
Benefits Service Manager May 2006 – Dec 2007; January 2004 - April 2005
• Project Manager with client-facing accountability for all delivery tied to Benefits administration for Health and
Welfare services
• Team liaison between client, team, construction, and shared services on provision requirements, project
execution, and risk mitigation
• Leverages talent/resources to maintain delivery and avoid gaps in operations
• Creates and maintains change control management for client and internally initiated projects with financial focus
and cost benefit
• Develops and maintains requirements documents
• Subject matter expert for all internal and external facing teams/counterparts
• Strong Knowledge of Health & Welfare Service built on over 14 years of experience with actives, leaves and
disableds, retirees, survivors and COBRA populations
• Experience with managing mergers, acquisitions and divestures
• Passionately manage associates in my unit and coach other associates to be strong people managers/performers
Requirements Analyst July 2005 - May 2006
• Developed and maintained requirements documents using SDLC methodologies
• Managed and maintained internal and external requirements project plan and open issues list
• Internal subject matter expert and liaison with IDG and shared services on all aspects of requirements
• Identified and resolved gaps in technical analysis compared to requirements
Implementation Delivery Group Role Coach April 2005 - July 2005
• Coached new Lead System Analysts on project management accountability, prioritizing and executing multiple
projects for ultimate resource management and risk mitigation
• Coached new System Analysts on effective system analysis and cross-application impact; team management;
functional responsibilities of test plan development and execution; system, integration, acceptance and regression
testing; and coaching System Construction Analysts in role responsibilities
Quality Assurance Manager March 2001 - December 2003
• Project Manager accountable for quality assurance efforts during implementation of integrated benefit plan
administration solutions across multiple services
• Led and participated in provisional and technical requirements meetings.
• Consulted with clients on system design, software capabilities, and business processes to support customer service
center and self-service channels for plan participants
• Created, managed, and maintained iteration-based project plans. Worked with Technology Project Managers to
manage the full team's work load and work product toward realizing all iteration deliverables
• Successfully managed quality assurance teams on proprietary software. Project deliverables included conversion
of employee data, H&W System functionality, and optional services like interactive voice response systems, web
based programs, and FSA administration
Business Analyst November 1998 - March 2001
• Project team member charged with system testing of proprietary benefit administration software.
• Other responsibilities included the quality insurance of multiple implementations across two domains, Defined
Contribution and Health and Welfare; documentation of requirements and test plans for ongoing teams; and
premier coaching for interns and new hire BAs.
Benefits Representative July 1997 - October 1998
• Provided quality customer service information regarding multi-service benefits to employees of a large retail
corporation
EDUCATION

4. Bachelor of Science, Business Management, Arizona State University, 1997