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Whose	
  role	
  is	
  it	
  anyway?	
  
       What	
  the	
  digital	
  landscape	
  means	
  
         for	
  marketers	
  and	
  publicists	
  
Michelle	
  Goodall	
  
Online	
  communica0ons	
  and	
  	
  
social	
  media	
  consultant/trainer	
  
Twi:er:	
  @greenwellys	
  
Blog:	
  h:p://michellegoodall.posterous.com/	
  
@greenwellys	
  
Jets	
  v	
  Sharks?	
  




                                                      Jets	
  v	
  Sharks?	
  


©	
  Michelle	
  Goodall	
  -­‐	
  @greenwellys	
  
In	
  the	
  agency	
  world…	
  




©	
  Michelle	
  Goodall	
  -­‐	
  @greenwellys	
  
We’ve	
  been	
  having	
  this	
  fight	
  
                                          ‘discussion’	
  for	
  5+	
  years	
  




©	
  Michelle	
  Goodall	
  -­‐	
  @greenwellys	
  
“Bought	
  v	
  Owned	
  v	
  Earned”	
  
                                            	
  “Mediated	
  v	
  Unmediated”	
  




                                                         Brand	
  Anarchy:	
  Stephen	
  Waddington	
  and	
  Steve	
  Earle	
  
©	
  Michelle	
  Goodall	
  -­‐	
  @greenwellys	
  
Ownership?	
  




     Caveat:	
  Many	
  “Marke0ng	
  Departments”	
  incorporate	
  PR/comms	
  	
  
     BUT	
  oDen	
  comms	
  teams	
  pigeon-­‐holed	
  into	
  corporate	
  comms	
  &	
  edged	
  out	
  of	
  social	
  
©	
  Michelle	
  Goodall	
  -­‐	
  @greenwellys	
  
                                                                 Source:	
  h:p://econsultancy.com/uk/reports/state-­‐of-­‐social	
  
Resourcing	
  




©	
  Michelle	
  Goodall	
  -­‐	
  @greenwellys	
  
                                                             Source:	
  h:p://econsultancy.com/uk/reports/state-­‐of-­‐social	
  
Agency	
  soluUon?	
  




©	
  Michelle	
  Goodall	
  -­‐	
  @greenwellys	
  
                                                                               Source:	
  Editd	
  
Other	
  industries:	
  Retail	
  




                                                      Insights	
  from	
  data	
  is	
  their	
  lifeblood	
  
©	
  Michelle	
  Goodall	
  -­‐	
  @greenwellys	
  
                                                                                                                 Source:	
  Editd	
  
Other	
  industries:	
  Retail	
  




Content	
  and	
  Engagement	
  Strategy	
  (‘outcome	
  based’	
  	
  
storytelling	
  	
  SEO,	
  social	
  and	
  mul0-­‐channel	
  delivery)	
  
©	
  Michelle	
  Goodall	
  -­‐	
  @greenwellys	
  
Other	
  industries:	
  Retail	
  




       Ongoing	
  skills	
  development	
  and	
  partnerships	
  =	
  innova0on,	
  
       diversifica0on	
  and	
  mone0sa0on	
  
©	
  Michelle	
  Goodall	
  -­‐	
  @greenwellys	
  
GeVng	
  it	
  right…?	
  
                                                              “Key	
  success	
  point	
  has	
  been	
  engaging	
  the	
  	
  
                                                              network	
  of	
  everyone	
  in	
  the	
  book	
  or	
  who	
  helped	
  
                                                              	
  along	
  the	
  way	
  and	
  then	
  using	
  our	
  own	
  audiences”	
  
                                                              Stephen	
  Waddington	
  




©	
  Michelle	
  Goodall	
  -­‐	
  @greenwellys	
  
“Who	
  owns	
  digital	
  or	
  social	
  media”	
  are	
  
                      not	
  the	
  right	
  quesUons…	
  


                                     They	
  should	
  be:	
  	
  
                             “Who	
  can	
  best	
  contribute”	
  
                                              and	
  
                           “How	
  best	
  can	
  they	
  contribute?”	
  
        Useful	
  further	
  reading:	
  h:p://www.edelmandigital.com/2012/04/12/future-­‐of-­‐social-­‐digital-­‐
        agency-­‐services/	
  
©	
  Michelle	
  Goodall	
  -­‐	
  @greenwellys	
  
Thanks.	
  
         Download	
  slides	
  here:	
  
           slideshare.net/
           michellegoodall	
  	
  
Michelle	
  Goodall	
  
Online	
  communicaUons	
  and	
  	
  
social	
  media	
  consultant/trainer	
  
Twi:er:	
  @greenwellys	
  
Blog:	
  h:p://michellegoodall.posterous.com/	
  

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London book fair 2012 michelle goodall whose role is it anyway

  • 1. Whose  role  is  it  anyway?   What  the  digital  landscape  means   for  marketers  and  publicists   Michelle  Goodall   Online  communica0ons  and     social  media  consultant/trainer   Twi:er:  @greenwellys   Blog:  h:p://michellegoodall.posterous.com/  
  • 3. Jets  v  Sharks?   Jets  v  Sharks?   ©  Michelle  Goodall  -­‐  @greenwellys  
  • 4. In  the  agency  world…   ©  Michelle  Goodall  -­‐  @greenwellys  
  • 5. We’ve  been  having  this  fight   ‘discussion’  for  5+  years   ©  Michelle  Goodall  -­‐  @greenwellys  
  • 6. “Bought  v  Owned  v  Earned”    “Mediated  v  Unmediated”   Brand  Anarchy:  Stephen  Waddington  and  Steve  Earle   ©  Michelle  Goodall  -­‐  @greenwellys  
  • 7. Ownership?   Caveat:  Many  “Marke0ng  Departments”  incorporate  PR/comms     BUT  oDen  comms  teams  pigeon-­‐holed  into  corporate  comms  &  edged  out  of  social   ©  Michelle  Goodall  -­‐  @greenwellys   Source:  h:p://econsultancy.com/uk/reports/state-­‐of-­‐social  
  • 8. Resourcing   ©  Michelle  Goodall  -­‐  @greenwellys   Source:  h:p://econsultancy.com/uk/reports/state-­‐of-­‐social  
  • 9. Agency  soluUon?   ©  Michelle  Goodall  -­‐  @greenwellys   Source:  Editd  
  • 10. Other  industries:  Retail   Insights  from  data  is  their  lifeblood   ©  Michelle  Goodall  -­‐  @greenwellys   Source:  Editd  
  • 11. Other  industries:  Retail   Content  and  Engagement  Strategy  (‘outcome  based’     storytelling    SEO,  social  and  mul0-­‐channel  delivery)   ©  Michelle  Goodall  -­‐  @greenwellys  
  • 12. Other  industries:  Retail   Ongoing  skills  development  and  partnerships  =  innova0on,   diversifica0on  and  mone0sa0on   ©  Michelle  Goodall  -­‐  @greenwellys  
  • 13. GeVng  it  right…?   “Key  success  point  has  been  engaging  the     network  of  everyone  in  the  book  or  who  helped    along  the  way  and  then  using  our  own  audiences”   Stephen  Waddington   ©  Michelle  Goodall  -­‐  @greenwellys  
  • 14. “Who  owns  digital  or  social  media”  are   not  the  right  quesUons…   They  should  be:     “Who  can  best  contribute”   and   “How  best  can  they  contribute?”   Useful  further  reading:  h:p://www.edelmandigital.com/2012/04/12/future-­‐of-­‐social-­‐digital-­‐ agency-­‐services/   ©  Michelle  Goodall  -­‐  @greenwellys  
  • 15. Thanks.   Download  slides  here:   slideshare.net/ michellegoodall     Michelle  Goodall   Online  communicaUons  and     social  media  consultant/trainer   Twi:er:  @greenwellys   Blog:  h:p://michellegoodall.posterous.com/