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3 Ps Of Policy Process And Procedure

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A quick explanation of policies, processes and procedures

3 Ps Of Policy Process And Procedure

  1. 1. “ Policies Procedures Processes” The “jaguar” we are tackling right now.
  2. 2. Policies, Procedures, Processes <ul><li>Many similarities exist between these three terms. </li></ul>
  3. 3. Policy <ul><li>A good example of a Policy is: “A new policy for handling sensitive mail.” From: CEO Sent: Thursday, October 11, 2007 2:11 PM To: Acct., Accts payable, HR, COO Subject: New Procedure for Handling Sensitive Mail when received </li></ul>
  4. 4. Process <ul><li>A good example of a Process is: The mail gets delivered every day. When the mail is delivered it is sorted. When the mail is sorted a determination is made regarding what to do with each piece of mail. </li></ul>
  5. 5. Procedure <ul><li>A good example of a Procedure is: </li></ul><ul><li>If ANYTHING comes in certified mail to Company, I want to see it first.  </li></ul><ul><li>If I am not here for some reason, please give it to Ellen, and Ellen please let me know about it as soon as possible.  </li></ul><ul><li>The same applies to anything from an attorney’s office, a served subpoena, or other government type action.    </li></ul><ul><li>The same would hold true for ANYTHING that is delivered by a courier that appeals to have legal implications.  It doesn’t matter whether these items are  addressed to me or not.  I am the “Registered Service Agent” for the Company, but many times people don’t look up on the state records who the RSA is for a company before sending legal documents.  </li></ul>
  6. 6. For our purposes <ul><li>We are interested in both processes & procedures. </li></ul><ul><li>A process is a way of doing something. </li></ul><ul><li>A procedure is a particular way of doing something. </li></ul>
  7. 7. Next step <ul><li>We have created a folder on the N:drive titled, “ Processes ” </li></ul><ul><li>Within this folder are subfolders for each department or “area” as identified by the Company. </li></ul><ul><li>Please begin populating your department’s folder by “copying” into it the processes you already have written either on the N:drive or on your personal workstation. </li></ul>
  8. 8. Your “labels” <ul><li>Lists </li></ul><ul><li>Procedures or processes </li></ul><ul><li>Guidelines </li></ul><ul><li>How to’s </li></ul><ul><li>Steps </li></ul><ul><li>We are interested in seeing all of these. If in doubt, put it in there and let us worry about doing the sorting. </li></ul>
  9. 9. Documentation of Relationships are supported by are implemented by Constrain the processes
  10. 10. KMRM.com