SlideShare a Scribd company logo
1 of 50
Download to read offline
Identifying (& improving) top tasks Michele Ide-Smith, Web Strategy Manager Cambridgeshire County Council September 2011
Help! Where do I begin? ,[object Object],[object Object],[object Object],[object Object]
It’s an iterative process
Step 1 – Research & Analysis
Analyse existing data ,[object Object],[object Object],[object Object],[object Object],[object Object]
Remember - Council staff are not customers!
So filter out Council traffic This page was set as the home page on all PCs in Libraries
Look at search statistics for users’ search terms
 
Find out where customers click (using Crazy Egg or Google Analytics)
 
Tracking customer journeys across multiple domains can be tricky
 
Categorise and log customer contact consistently across all contact channels
How do we map the data? No consistency between categories! Categories are too broad Contact Centre calls (April) Contact Centre libraries stats Web top tasks (April)
Step 2 – Define top tasks
Make a list!
Top tasks
Update your list regularly!
 
August 2011 top tasks
Step 3 – Evaluate (existing)
Evaluating top tasks ,[object Object],[object Object],[object Object],[object Object]
User Experience: Method Cards User Experience: Techniques Author: Matthew Godfrey Published: 25/10/2010 Techniques Overview Research Design Evaluation Analytics Competitor Analysis Surveys/Questionnaires Personas Task Analysis/Flow Sketching Wireframing Mock-ups Paper prototyping HTML Prototyping Card Sort Expert Review Heuristic Review Face-To-Face Testing Remote testing User Flows/Journey Map
Expert reviews by the team
Walkthrough example
Page level ratings Customer view CMS author view Web team view We send reports with comment to CMS authors
Socitm take-up survey “ Seems that once the library computer system shuts down after hours, then looking up the catalogue or renewing is only for the brave & persistent!!” “ I still don't know when to apply for school for my child.” “ I need to know if recycling centre takes microwaves - will ring” "It would like to be able to search for bus information by street name.  It is difficult to find which buses go to which roads, important to find out re how to get to schools etc. "
Remote user testing
Remote testing Remote testing tells you there’s a problem, but not  why  there’s a problem
Moderated user testing Moderated testing reveals why users are having problems
Step 4 - Improve
Our improvement plan ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
55 %  of visits from search engines 9%  of visits include the home page
Our new home page?
Use landing pages which link to top tasks and use terminology that matches users’ search terms
 
Improve and test task usability
Users struggled with the search by road number The town/street drop downs are large and hard to navigate
Road number and name are now combined in an auto-suggest AJAX search
Remove unnecessary web content – it doesn’t help customers
Content audits are useful
Step 5 - evaluate again!
Optimise task efficiency ,[object Object],[object Object],[object Object]
Track channel usage
What we’ve learnt ,[object Object],[object Object],[object Object],[object Object]
Our next steps ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Some useful links ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Recommended books ,[object Object],[object Object],[object Object],[object Object]
For more information ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

More Related Content

What's hot

Planning Your Website Project
Planning Your Website ProjectPlanning Your Website Project
Planning Your Website Project501 Commons
 
Data Science: The Product Manager's Primer
Data Science: The Product Manager's PrimerData Science: The Product Manager's Primer
Data Science: The Product Manager's PrimerProduct School
 
Creative Ways to Use Connect
Creative Ways to Use ConnectCreative Ways to Use Connect
Creative Ways to Use ConnectHobsons
 
Enhancing the user experience in our Web Applications
Enhancing the user experience in our Web ApplicationsEnhancing the user experience in our Web Applications
Enhancing the user experience in our Web ApplicationsChrisCariglia
 
How to solve communication breakdown in product managers
How to solve communication breakdown in product managersHow to solve communication breakdown in product managers
How to solve communication breakdown in product managersProduct School
 
Rapid Product Design in the Wild, Agile 2013
Rapid Product Design in the Wild, Agile 2013Rapid Product Design in the Wild, Agile 2013
Rapid Product Design in the Wild, Agile 2013Michele Ide-Smith
 
Draft content final presentation mkt355
Draft content  final presentation mkt355Draft content  final presentation mkt355
Draft content final presentation mkt355Nikki Tetreault
 
Prototyping for web and mobile workshop
Prototyping for web and mobile workshopPrototyping for web and mobile workshop
Prototyping for web and mobile workshopSimon Phillips
 
Conducting Usability Research with a Team of One [Revised: October 2009]
Conducting Usability Research with a Team of One [Revised: October 2009]Conducting Usability Research with a Team of One [Revised: October 2009]
Conducting Usability Research with a Team of One [Revised: October 2009]cmk22
 
Engage Not Enrage: Best Practice, Mobile Friendly Communications and More!
Engage Not Enrage: Best Practice, Mobile Friendly Communications and More!Engage Not Enrage: Best Practice, Mobile Friendly Communications and More!
Engage Not Enrage: Best Practice, Mobile Friendly Communications and More!Hobsons
 
14 timeless rules for creating intuitive web apps
14 timeless rules for creating intuitive web apps14 timeless rules for creating intuitive web apps
14 timeless rules for creating intuitive web appsDev Technosys
 
User Zoom Webinar Monster Aug09 Vf
User Zoom Webinar Monster Aug09 VfUser Zoom Webinar Monster Aug09 Vf
User Zoom Webinar Monster Aug09 VfUserZoom
 
Marketing reserach 32
Marketing reserach 32Marketing reserach 32
Marketing reserach 32Krishna S S
 
Best practices for remote usability testing
Best practices for remote usability testingBest practices for remote usability testing
Best practices for remote usability testingUserZoom
 
Teaching Information Architecture - conducting heuristic evaluations
Teaching Information Architecture  - conducting  heuristic evaluationsTeaching Information Architecture  - conducting  heuristic evaluations
Teaching Information Architecture - conducting heuristic evaluationsalexrmtz
 
Ria Sankar on Building AI Products
Ria Sankar on Building AI ProductsRia Sankar on Building AI Products
Ria Sankar on Building AI ProductsRia Sankar
 
Remote usability testing and remote user research for usability
Remote usability testing and remote user research for usabilityRemote usability testing and remote user research for usability
Remote usability testing and remote user research for usabilityUser Vision
 
L'Oreal Tech Talk
L'Oreal Tech TalkL'Oreal Tech Talk
L'Oreal Tech TalkDoug Chang
 
Web Project Management
Web Project ManagementWeb Project Management
Web Project ManagementJesse Rodgers
 

What's hot (20)

Planning Your Website Project
Planning Your Website ProjectPlanning Your Website Project
Planning Your Website Project
 
Data Science: The Product Manager's Primer
Data Science: The Product Manager's PrimerData Science: The Product Manager's Primer
Data Science: The Product Manager's Primer
 
Remote Usability Testing
Remote Usability TestingRemote Usability Testing
Remote Usability Testing
 
Creative Ways to Use Connect
Creative Ways to Use ConnectCreative Ways to Use Connect
Creative Ways to Use Connect
 
Enhancing the user experience in our Web Applications
Enhancing the user experience in our Web ApplicationsEnhancing the user experience in our Web Applications
Enhancing the user experience in our Web Applications
 
How to solve communication breakdown in product managers
How to solve communication breakdown in product managersHow to solve communication breakdown in product managers
How to solve communication breakdown in product managers
 
Rapid Product Design in the Wild, Agile 2013
Rapid Product Design in the Wild, Agile 2013Rapid Product Design in the Wild, Agile 2013
Rapid Product Design in the Wild, Agile 2013
 
Draft content final presentation mkt355
Draft content  final presentation mkt355Draft content  final presentation mkt355
Draft content final presentation mkt355
 
Prototyping for web and mobile workshop
Prototyping for web and mobile workshopPrototyping for web and mobile workshop
Prototyping for web and mobile workshop
 
Conducting Usability Research with a Team of One [Revised: October 2009]
Conducting Usability Research with a Team of One [Revised: October 2009]Conducting Usability Research with a Team of One [Revised: October 2009]
Conducting Usability Research with a Team of One [Revised: October 2009]
 
Engage Not Enrage: Best Practice, Mobile Friendly Communications and More!
Engage Not Enrage: Best Practice, Mobile Friendly Communications and More!Engage Not Enrage: Best Practice, Mobile Friendly Communications and More!
Engage Not Enrage: Best Practice, Mobile Friendly Communications and More!
 
14 timeless rules for creating intuitive web apps
14 timeless rules for creating intuitive web apps14 timeless rules for creating intuitive web apps
14 timeless rules for creating intuitive web apps
 
User Zoom Webinar Monster Aug09 Vf
User Zoom Webinar Monster Aug09 VfUser Zoom Webinar Monster Aug09 Vf
User Zoom Webinar Monster Aug09 Vf
 
Marketing reserach 32
Marketing reserach 32Marketing reserach 32
Marketing reserach 32
 
Best practices for remote usability testing
Best practices for remote usability testingBest practices for remote usability testing
Best practices for remote usability testing
 
Teaching Information Architecture - conducting heuristic evaluations
Teaching Information Architecture  - conducting  heuristic evaluationsTeaching Information Architecture  - conducting  heuristic evaluations
Teaching Information Architecture - conducting heuristic evaluations
 
Ria Sankar on Building AI Products
Ria Sankar on Building AI ProductsRia Sankar on Building AI Products
Ria Sankar on Building AI Products
 
Remote usability testing and remote user research for usability
Remote usability testing and remote user research for usabilityRemote usability testing and remote user research for usability
Remote usability testing and remote user research for usability
 
L'Oreal Tech Talk
L'Oreal Tech TalkL'Oreal Tech Talk
L'Oreal Tech Talk
 
Web Project Management
Web Project ManagementWeb Project Management
Web Project Management
 

Viewers also liked

Gerry McGovern: Top tasks an event apart 2015
Gerry McGovern: Top tasks an event apart 2015Gerry McGovern: Top tasks an event apart 2015
Gerry McGovern: Top tasks an event apart 2015Gerry McGovern
 
Local by social - engaging the hard-to-engage with social media
Local by social - engaging the hard-to-engage with social mediaLocal by social - engaging the hard-to-engage with social media
Local by social - engaging the hard-to-engage with social mediaMichele Ide-Smith
 
Gerry McGovern, Top tasks
Gerry McGovern, Top tasks Gerry McGovern, Top tasks
Gerry McGovern, Top tasks Tag-IT
 
Designing for trust intersection 2015 gerry mc govern
Designing for trust intersection 2015 gerry mc governDesigning for trust intersection 2015 gerry mc govern
Designing for trust intersection 2015 gerry mc governGerry McGovern
 
Top Tasks beyond the homepage
Top Tasks beyond the homepageTop Tasks beyond the homepage
Top Tasks beyond the homepageKevin Jump
 
Top Task Design: The Key to Integrating Content Strategy for Mobile & Traditi...
Top Task Design: The Key to Integrating Content Strategy for Mobile & Traditi...Top Task Design: The Key to Integrating Content Strategy for Mobile & Traditi...
Top Task Design: The Key to Integrating Content Strategy for Mobile & Traditi...Bob Johnson, Ph.D.
 
Arjan van Rooijen & Arjen van den Akker - The Headless CMS and Website Deliv...
Arjan van Rooijen &  Arjen van den Akker - The Headless CMS and Website Deliv...Arjan van Rooijen &  Arjen van den Akker - The Headless CMS and Website Deliv...
Arjan van Rooijen & Arjen van den Akker - The Headless CMS and Website Deliv...Digital Experience (DX) Summit 2016
 
Gerry McGovern - Measuring the Customer Experience with Top Tasks
Gerry McGovern - Measuring the Customer Experience with Top TasksGerry McGovern - Measuring the Customer Experience with Top Tasks
Gerry McGovern - Measuring the Customer Experience with Top TasksDigital Experience (DX) Summit 2016
 

Viewers also liked (12)

Gerry McGovern: Top tasks an event apart 2015
Gerry McGovern: Top tasks an event apart 2015Gerry McGovern: Top tasks an event apart 2015
Gerry McGovern: Top tasks an event apart 2015
 
Local by social - engaging the hard-to-engage with social media
Local by social - engaging the hard-to-engage with social mediaLocal by social - engaging the hard-to-engage with social media
Local by social - engaging the hard-to-engage with social media
 
GERRY McGOVERN: Better Connected Live 2016
GERRY McGOVERN: Better Connected Live 2016GERRY McGOVERN: Better Connected Live 2016
GERRY McGOVERN: Better Connected Live 2016
 
Graphics
GraphicsGraphics
Graphics
 
Gerry McGovern, Top tasks
Gerry McGovern, Top tasks Gerry McGovern, Top tasks
Gerry McGovern, Top tasks
 
Designing for trust intersection 2015 gerry mc govern
Designing for trust intersection 2015 gerry mc governDesigning for trust intersection 2015 gerry mc govern
Designing for trust intersection 2015 gerry mc govern
 
Top Tasks beyond the homepage
Top Tasks beyond the homepageTop Tasks beyond the homepage
Top Tasks beyond the homepage
 
Top Task Design: The Key to Integrating Content Strategy for Mobile & Traditi...
Top Task Design: The Key to Integrating Content Strategy for Mobile & Traditi...Top Task Design: The Key to Integrating Content Strategy for Mobile & Traditi...
Top Task Design: The Key to Integrating Content Strategy for Mobile & Traditi...
 
Arjan van Rooijen & Arjen van den Akker - The Headless CMS and Website Deliv...
Arjan van Rooijen &  Arjen van den Akker - The Headless CMS and Website Deliv...Arjan van Rooijen &  Arjen van den Akker - The Headless CMS and Website Deliv...
Arjan van Rooijen & Arjen van den Akker - The Headless CMS and Website Deliv...
 
Gerry McGovern - Measuring the Customer Experience with Top Tasks
Gerry McGovern - Measuring the Customer Experience with Top TasksGerry McGovern - Measuring the Customer Experience with Top Tasks
Gerry McGovern - Measuring the Customer Experience with Top Tasks
 
Top-Task Analysis - Workshop Slides - Gerry McGovern
Top-Task Analysis - Workshop Slides - Gerry McGovernTop-Task Analysis - Workshop Slides - Gerry McGovern
Top-Task Analysis - Workshop Slides - Gerry McGovern
 
Telenor
TelenorTelenor
Telenor
 

Similar to Identifying and improving top tasks

The Value of Key Performance Indicators: Unlock Your Data
The Value of Key Performance Indicators: Unlock Your DataThe Value of Key Performance Indicators: Unlock Your Data
The Value of Key Performance Indicators: Unlock Your DataKathy McShea
 
Understanding Online Audiences Bazley Ma Wonder Web 10 Jun09
Understanding Online Audiences Bazley Ma Wonder Web 10 Jun09Understanding Online Audiences Bazley Ma Wonder Web 10 Jun09
Understanding Online Audiences Bazley Ma Wonder Web 10 Jun09Martin Bazley
 
3 Steps To Improving Your Online Performance
3 Steps To Improving Your Online Performance3 Steps To Improving Your Online Performance
3 Steps To Improving Your Online PerformanceBecome Customer-Centric
 
Stamats: Analytics Webinar
Stamats: Analytics WebinarStamats: Analytics Webinar
Stamats: Analytics Webinarcjcunniff
 
Data Driven Design: Using Web Analytics to Improve Information Architectures
Data Driven Design: Using Web Analytics to Improve Information ArchitecturesData Driven Design: Using Web Analytics to Improve Information Architectures
Data Driven Design: Using Web Analytics to Improve Information ArchitecturesAndrea Wiggins
 
WMS: No website left behind
WMS: No website left behindWMS: No website left behind
WMS: No website left behindJoyce Peralta
 
Dev's Guide to Feedback Driven Development
Dev's Guide to Feedback Driven DevelopmentDev's Guide to Feedback Driven Development
Dev's Guide to Feedback Driven DevelopmentMarty Haught
 
Combining Methods: Web Analytics and User Testing
Combining Methods: Web Analytics and User TestingCombining Methods: Web Analytics and User Testing
Combining Methods: Web Analytics and User TestingUser Intelligence
 
Web Analytics Roadmap 2018
Web Analytics Roadmap 2018Web Analytics Roadmap 2018
Web Analytics Roadmap 2018unfunnel
 
Conversion Optimization Framework to Build Sustainable and Repeat Growth
Conversion Optimization Framework to Build Sustainable and Repeat GrowthConversion Optimization Framework to Build Sustainable and Repeat Growth
Conversion Optimization Framework to Build Sustainable and Repeat GrowthTushar Purohit
 
Web & Intranet Planning Workshop (half day)
Web & Intranet Planning Workshop (half day)Web & Intranet Planning Workshop (half day)
Web & Intranet Planning Workshop (half day)Prescient Digital Media
 
Master the essentials of conversion optimization
Master the essentials of conversion optimization Master the essentials of conversion optimization
Master the essentials of conversion optimization Steve Clough
 
Integrating web analytics into information architecture and user-centered design
Integrating web analytics into information architecture and user-centered designIntegrating web analytics into information architecture and user-centered design
Integrating web analytics into information architecture and user-centered designHallie Wilfert
 
Google Analytics: Introduction & User Training
Google Analytics: Introduction & User TrainingGoogle Analytics: Introduction & User Training
Google Analytics: Introduction & User TrainingMatt Trimmer
 
Search Engine Optimization
Search Engine OptimizationSearch Engine Optimization
Search Engine OptimizationShashank Varun
 
SEO & CRO: can't we just be friends? #CROElite17
SEO & CRO: can't we just be friends? #CROElite17SEO & CRO: can't we just be friends? #CROElite17
SEO & CRO: can't we just be friends? #CROElite17Branded3
 
Kelly saleh howey_proposal
Kelly saleh howey_proposalKelly saleh howey_proposal
Kelly saleh howey_proposalPatrick Howey
 
Designing Outcomes For Usability Nycupa Hurst Final
Designing Outcomes For Usability Nycupa Hurst FinalDesigning Outcomes For Usability Nycupa Hurst Final
Designing Outcomes For Usability Nycupa Hurst FinalWIKOLO
 
Integrating web analysis in the user experience design process
Integrating web analysis in the user experience design processIntegrating web analysis in the user experience design process
Integrating web analysis in the user experience design processinternetarchitects
 

Similar to Identifying and improving top tasks (20)

The Value of Key Performance Indicators: Unlock Your Data
The Value of Key Performance Indicators: Unlock Your DataThe Value of Key Performance Indicators: Unlock Your Data
The Value of Key Performance Indicators: Unlock Your Data
 
Understanding Online Audiences Bazley Ma Wonder Web 10 Jun09
Understanding Online Audiences Bazley Ma Wonder Web 10 Jun09Understanding Online Audiences Bazley Ma Wonder Web 10 Jun09
Understanding Online Audiences Bazley Ma Wonder Web 10 Jun09
 
3 Steps To Improving Your Online Performance
3 Steps To Improving Your Online Performance3 Steps To Improving Your Online Performance
3 Steps To Improving Your Online Performance
 
Stamats: Analytics Webinar
Stamats: Analytics WebinarStamats: Analytics Webinar
Stamats: Analytics Webinar
 
Data Driven Design: Using Web Analytics to Improve Information Architectures
Data Driven Design: Using Web Analytics to Improve Information ArchitecturesData Driven Design: Using Web Analytics to Improve Information Architectures
Data Driven Design: Using Web Analytics to Improve Information Architectures
 
Using online tools to help us assess our public legal education work
Using online tools to help us assess our public legal education work Using online tools to help us assess our public legal education work
Using online tools to help us assess our public legal education work
 
WMS: No website left behind
WMS: No website left behindWMS: No website left behind
WMS: No website left behind
 
Dev's Guide to Feedback Driven Development
Dev's Guide to Feedback Driven DevelopmentDev's Guide to Feedback Driven Development
Dev's Guide to Feedback Driven Development
 
Combining Methods: Web Analytics and User Testing
Combining Methods: Web Analytics and User TestingCombining Methods: Web Analytics and User Testing
Combining Methods: Web Analytics and User Testing
 
Web Analytics Roadmap 2018
Web Analytics Roadmap 2018Web Analytics Roadmap 2018
Web Analytics Roadmap 2018
 
Conversion Optimization Framework to Build Sustainable and Repeat Growth
Conversion Optimization Framework to Build Sustainable and Repeat GrowthConversion Optimization Framework to Build Sustainable and Repeat Growth
Conversion Optimization Framework to Build Sustainable and Repeat Growth
 
Web & Intranet Planning Workshop (half day)
Web & Intranet Planning Workshop (half day)Web & Intranet Planning Workshop (half day)
Web & Intranet Planning Workshop (half day)
 
Master the essentials of conversion optimization
Master the essentials of conversion optimization Master the essentials of conversion optimization
Master the essentials of conversion optimization
 
Integrating web analytics into information architecture and user-centered design
Integrating web analytics into information architecture and user-centered designIntegrating web analytics into information architecture and user-centered design
Integrating web analytics into information architecture and user-centered design
 
Google Analytics: Introduction & User Training
Google Analytics: Introduction & User TrainingGoogle Analytics: Introduction & User Training
Google Analytics: Introduction & User Training
 
Search Engine Optimization
Search Engine OptimizationSearch Engine Optimization
Search Engine Optimization
 
SEO & CRO: can't we just be friends? #CROElite17
SEO & CRO: can't we just be friends? #CROElite17SEO & CRO: can't we just be friends? #CROElite17
SEO & CRO: can't we just be friends? #CROElite17
 
Kelly saleh howey_proposal
Kelly saleh howey_proposalKelly saleh howey_proposal
Kelly saleh howey_proposal
 
Designing Outcomes For Usability Nycupa Hurst Final
Designing Outcomes For Usability Nycupa Hurst FinalDesigning Outcomes For Usability Nycupa Hurst Final
Designing Outcomes For Usability Nycupa Hurst Final
 
Integrating web analysis in the user experience design process
Integrating web analysis in the user experience design processIntegrating web analysis in the user experience design process
Integrating web analysis in the user experience design process
 

More from Michele Ide-Smith

Service Design in Government 2015 - Conference Themes
Service Design in Government 2015 - Conference ThemesService Design in Government 2015 - Conference Themes
Service Design in Government 2015 - Conference ThemesMichele Ide-Smith
 
Rapid Product Design in the Wild - ProductTank
Rapid Product Design in the Wild - ProductTankRapid Product Design in the Wild - ProductTank
Rapid Product Design in the Wild - ProductTankMichele Ide-Smith
 
Rapid Product Design in the Wild - Agile Iceland
Rapid Product Design in the Wild - Agile IcelandRapid Product Design in the Wild - Agile Iceland
Rapid Product Design in the Wild - Agile IcelandMichele Ide-Smith
 
Are you designing the right product?
Are you designing the right product?Are you designing the right product?
Are you designing the right product?Michele Ide-Smith
 
Getting Started With Sketchnoting
Getting Started With SketchnotingGetting Started With Sketchnoting
Getting Started With SketchnotingMichele Ide-Smith
 
Rapid Product Design in the Wild
Rapid Product Design in the WildRapid Product Design in the Wild
Rapid Product Design in the WildMichele Ide-Smith
 
Getting Started With Sketchnoting
Getting Started With SketchnotingGetting Started With Sketchnoting
Getting Started With SketchnotingMichele Ide-Smith
 
Collaboration Within A Multidisciplinary Team
Collaboration Within A Multidisciplinary Team Collaboration Within A Multidisciplinary Team
Collaboration Within A Multidisciplinary Team Michele Ide-Smith
 
Rapid Product Design In The Wild
Rapid Product Design In The WildRapid Product Design In The Wild
Rapid Product Design In The WildMichele Ide-Smith
 
Rapid Product Design in the Wild
Rapid Product Design in the WildRapid Product Design in the Wild
Rapid Product Design in the WildMichele Ide-Smith
 
Winning Hearts and Minds: Tips for Embedding User Experience in Your Organisa...
Winning Hearts and Minds: Tips for Embedding User Experience in Your Organisa...Winning Hearts and Minds: Tips for Embedding User Experience in Your Organisa...
Winning Hearts and Minds: Tips for Embedding User Experience in Your Organisa...Michele Ide-Smith
 
Winning hearts and minds: how to embed UX from scratch in a large organisation
Winning hearts and minds: how to embed UX from scratch in a large organisationWinning hearts and minds: how to embed UX from scratch in a large organisation
Winning hearts and minds: how to embed UX from scratch in a large organisationMichele Ide-Smith
 
Social media in Fenland, Cambridgeshire
Social media in Fenland, CambridgeshireSocial media in Fenland, Cambridgeshire
Social media in Fenland, CambridgeshireMichele Ide-Smith
 
Lessons learnt from agile in local government
Lessons learnt from agile in local governmentLessons learnt from agile in local government
Lessons learnt from agile in local governmentMichele Ide-Smith
 

More from Michele Ide-Smith (20)

Designing with algorithms
Designing with algorithmsDesigning with algorithms
Designing with algorithms
 
Service Design in Government 2015 - Conference Themes
Service Design in Government 2015 - Conference ThemesService Design in Government 2015 - Conference Themes
Service Design in Government 2015 - Conference Themes
 
Rapid Product Design in the Wild - ProductTank
Rapid Product Design in the Wild - ProductTankRapid Product Design in the Wild - ProductTank
Rapid Product Design in the Wild - ProductTank
 
Rapid Product Design in the Wild - Agile Iceland
Rapid Product Design in the Wild - Agile IcelandRapid Product Design in the Wild - Agile Iceland
Rapid Product Design in the Wild - Agile Iceland
 
Are you designing the right product?
Are you designing the right product?Are you designing the right product?
Are you designing the right product?
 
We Are All UX Designers!
We Are All UX Designers!We Are All UX Designers!
We Are All UX Designers!
 
Designing the right product
Designing the right productDesigning the right product
Designing the right product
 
Designing the Right Product
Designing the Right ProductDesigning the Right Product
Designing the Right Product
 
Getting Started With Sketchnoting
Getting Started With SketchnotingGetting Started With Sketchnoting
Getting Started With Sketchnoting
 
Rapid Product Design in the Wild
Rapid Product Design in the WildRapid Product Design in the Wild
Rapid Product Design in the Wild
 
Getting Started With Sketchnoting
Getting Started With SketchnotingGetting Started With Sketchnoting
Getting Started With Sketchnoting
 
Collaboration Within A Multidisciplinary Team
Collaboration Within A Multidisciplinary Team Collaboration Within A Multidisciplinary Team
Collaboration Within A Multidisciplinary Team
 
Rapid Product Design In The Wild
Rapid Product Design In The WildRapid Product Design In The Wild
Rapid Product Design In The Wild
 
Rapid Product Design in the Wild
Rapid Product Design in the WildRapid Product Design in the Wild
Rapid Product Design in the Wild
 
Winning Hearts and Minds: Tips for Embedding User Experience in Your Organisa...
Winning Hearts and Minds: Tips for Embedding User Experience in Your Organisa...Winning Hearts and Minds: Tips for Embedding User Experience in Your Organisa...
Winning Hearts and Minds: Tips for Embedding User Experience in Your Organisa...
 
Winning hearts and minds: how to embed UX from scratch in a large organisation
Winning hearts and minds: how to embed UX from scratch in a large organisationWinning hearts and minds: how to embed UX from scratch in a large organisation
Winning hearts and minds: how to embed UX from scratch in a large organisation
 
Social media in Fenland, Cambridgeshire
Social media in Fenland, CambridgeshireSocial media in Fenland, Cambridgeshire
Social media in Fenland, Cambridgeshire
 
Lessons learnt from agile in local government
Lessons learnt from agile in local governmentLessons learnt from agile in local government
Lessons learnt from agile in local government
 
Perceptions of social media
Perceptions of social mediaPerceptions of social media
Perceptions of social media
 
Social Media Engagement
Social Media EngagementSocial Media Engagement
Social Media Engagement
 

Recently uploaded

UiPath Solutions Management Preview - Northern CA Chapter - March 22.pdf
UiPath Solutions Management Preview - Northern CA Chapter - March 22.pdfUiPath Solutions Management Preview - Northern CA Chapter - March 22.pdf
UiPath Solutions Management Preview - Northern CA Chapter - March 22.pdfDianaGray10
 
Videogame localization & technology_ how to enhance the power of translation.pdf
Videogame localization & technology_ how to enhance the power of translation.pdfVideogame localization & technology_ how to enhance the power of translation.pdf
Videogame localization & technology_ how to enhance the power of translation.pdfinfogdgmi
 
Cybersecurity Workshop #1.pptx
Cybersecurity Workshop #1.pptxCybersecurity Workshop #1.pptx
Cybersecurity Workshop #1.pptxGDSC PJATK
 
UiPath Studio Web workshop series - Day 5
UiPath Studio Web workshop series - Day 5UiPath Studio Web workshop series - Day 5
UiPath Studio Web workshop series - Day 5DianaGray10
 
20230202 - Introduction to tis-py
20230202 - Introduction to tis-py20230202 - Introduction to tis-py
20230202 - Introduction to tis-pyJamie (Taka) Wang
 
Artificial Intelligence & SEO Trends for 2024
Artificial Intelligence & SEO Trends for 2024Artificial Intelligence & SEO Trends for 2024
Artificial Intelligence & SEO Trends for 2024D Cloud Solutions
 
The Kubernetes Gateway API and its role in Cloud Native API Management
The Kubernetes Gateway API and its role in Cloud Native API ManagementThe Kubernetes Gateway API and its role in Cloud Native API Management
The Kubernetes Gateway API and its role in Cloud Native API ManagementNuwan Dias
 
Empowering Africa's Next Generation: The AI Leadership Blueprint
Empowering Africa's Next Generation: The AI Leadership BlueprintEmpowering Africa's Next Generation: The AI Leadership Blueprint
Empowering Africa's Next Generation: The AI Leadership BlueprintMahmoud Rabie
 
Machine Learning Model Validation (Aijun Zhang 2024).pdf
Machine Learning Model Validation (Aijun Zhang 2024).pdfMachine Learning Model Validation (Aijun Zhang 2024).pdf
Machine Learning Model Validation (Aijun Zhang 2024).pdfAijun Zhang
 
IEEE Computer Society’s Strategic Activities and Products including SWEBOK Guide
IEEE Computer Society’s Strategic Activities and Products including SWEBOK GuideIEEE Computer Society’s Strategic Activities and Products including SWEBOK Guide
IEEE Computer Society’s Strategic Activities and Products including SWEBOK GuideHironori Washizaki
 
Salesforce Miami User Group Event - 1st Quarter 2024
Salesforce Miami User Group Event - 1st Quarter 2024Salesforce Miami User Group Event - 1st Quarter 2024
Salesforce Miami User Group Event - 1st Quarter 2024SkyPlanner
 
Comparing Sidecar-less Service Mesh from Cilium and Istio
Comparing Sidecar-less Service Mesh from Cilium and IstioComparing Sidecar-less Service Mesh from Cilium and Istio
Comparing Sidecar-less Service Mesh from Cilium and IstioChristian Posta
 
9 Steps For Building Winning Founding Team
9 Steps For Building Winning Founding Team9 Steps For Building Winning Founding Team
9 Steps For Building Winning Founding TeamAdam Moalla
 
UiPath Studio Web workshop series - Day 7
UiPath Studio Web workshop series - Day 7UiPath Studio Web workshop series - Day 7
UiPath Studio Web workshop series - Day 7DianaGray10
 
Bird eye's view on Camunda open source ecosystem
Bird eye's view on Camunda open source ecosystemBird eye's view on Camunda open source ecosystem
Bird eye's view on Camunda open source ecosystemAsko Soukka
 
Igniting Next Level Productivity with AI-Infused Data Integration Workflows
Igniting Next Level Productivity with AI-Infused Data Integration WorkflowsIgniting Next Level Productivity with AI-Infused Data Integration Workflows
Igniting Next Level Productivity with AI-Infused Data Integration WorkflowsSafe Software
 
Anypoint Code Builder , Google Pub sub connector and MuleSoft RPA
Anypoint Code Builder , Google Pub sub connector and MuleSoft RPAAnypoint Code Builder , Google Pub sub connector and MuleSoft RPA
Anypoint Code Builder , Google Pub sub connector and MuleSoft RPAshyamraj55
 
Governance in SharePoint Premium:What's in the box?
Governance in SharePoint Premium:What's in the box?Governance in SharePoint Premium:What's in the box?
Governance in SharePoint Premium:What's in the box?Juan Carlos Gonzalez
 

Recently uploaded (20)

UiPath Solutions Management Preview - Northern CA Chapter - March 22.pdf
UiPath Solutions Management Preview - Northern CA Chapter - March 22.pdfUiPath Solutions Management Preview - Northern CA Chapter - March 22.pdf
UiPath Solutions Management Preview - Northern CA Chapter - March 22.pdf
 
20230104 - machine vision
20230104 - machine vision20230104 - machine vision
20230104 - machine vision
 
Videogame localization & technology_ how to enhance the power of translation.pdf
Videogame localization & technology_ how to enhance the power of translation.pdfVideogame localization & technology_ how to enhance the power of translation.pdf
Videogame localization & technology_ how to enhance the power of translation.pdf
 
Cybersecurity Workshop #1.pptx
Cybersecurity Workshop #1.pptxCybersecurity Workshop #1.pptx
Cybersecurity Workshop #1.pptx
 
UiPath Studio Web workshop series - Day 5
UiPath Studio Web workshop series - Day 5UiPath Studio Web workshop series - Day 5
UiPath Studio Web workshop series - Day 5
 
20230202 - Introduction to tis-py
20230202 - Introduction to tis-py20230202 - Introduction to tis-py
20230202 - Introduction to tis-py
 
Artificial Intelligence & SEO Trends for 2024
Artificial Intelligence & SEO Trends for 2024Artificial Intelligence & SEO Trends for 2024
Artificial Intelligence & SEO Trends for 2024
 
The Kubernetes Gateway API and its role in Cloud Native API Management
The Kubernetes Gateway API and its role in Cloud Native API ManagementThe Kubernetes Gateway API and its role in Cloud Native API Management
The Kubernetes Gateway API and its role in Cloud Native API Management
 
Empowering Africa's Next Generation: The AI Leadership Blueprint
Empowering Africa's Next Generation: The AI Leadership BlueprintEmpowering Africa's Next Generation: The AI Leadership Blueprint
Empowering Africa's Next Generation: The AI Leadership Blueprint
 
Machine Learning Model Validation (Aijun Zhang 2024).pdf
Machine Learning Model Validation (Aijun Zhang 2024).pdfMachine Learning Model Validation (Aijun Zhang 2024).pdf
Machine Learning Model Validation (Aijun Zhang 2024).pdf
 
IEEE Computer Society’s Strategic Activities and Products including SWEBOK Guide
IEEE Computer Society’s Strategic Activities and Products including SWEBOK GuideIEEE Computer Society’s Strategic Activities and Products including SWEBOK Guide
IEEE Computer Society’s Strategic Activities and Products including SWEBOK Guide
 
Salesforce Miami User Group Event - 1st Quarter 2024
Salesforce Miami User Group Event - 1st Quarter 2024Salesforce Miami User Group Event - 1st Quarter 2024
Salesforce Miami User Group Event - 1st Quarter 2024
 
Comparing Sidecar-less Service Mesh from Cilium and Istio
Comparing Sidecar-less Service Mesh from Cilium and IstioComparing Sidecar-less Service Mesh from Cilium and Istio
Comparing Sidecar-less Service Mesh from Cilium and Istio
 
9 Steps For Building Winning Founding Team
9 Steps For Building Winning Founding Team9 Steps For Building Winning Founding Team
9 Steps For Building Winning Founding Team
 
UiPath Studio Web workshop series - Day 7
UiPath Studio Web workshop series - Day 7UiPath Studio Web workshop series - Day 7
UiPath Studio Web workshop series - Day 7
 
Bird eye's view on Camunda open source ecosystem
Bird eye's view on Camunda open source ecosystemBird eye's view on Camunda open source ecosystem
Bird eye's view on Camunda open source ecosystem
 
Igniting Next Level Productivity with AI-Infused Data Integration Workflows
Igniting Next Level Productivity with AI-Infused Data Integration WorkflowsIgniting Next Level Productivity with AI-Infused Data Integration Workflows
Igniting Next Level Productivity with AI-Infused Data Integration Workflows
 
201610817 - edge part1
201610817 - edge part1201610817 - edge part1
201610817 - edge part1
 
Anypoint Code Builder , Google Pub sub connector and MuleSoft RPA
Anypoint Code Builder , Google Pub sub connector and MuleSoft RPAAnypoint Code Builder , Google Pub sub connector and MuleSoft RPA
Anypoint Code Builder , Google Pub sub connector and MuleSoft RPA
 
Governance in SharePoint Premium:What's in the box?
Governance in SharePoint Premium:What's in the box?Governance in SharePoint Premium:What's in the box?
Governance in SharePoint Premium:What's in the box?
 

Identifying and improving top tasks