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Make It! (3/6)
En föreläsning om Business
Model Innovation,
makerkulturen och framtiden,
2015
Här finns nystartade kunskapsföretag,
näringslivsfrämjare och företagsrådgivare
samlade.
Strykbrädan.
Make	
  It!	
  
Tillfälle	
  tre.	
  
Micael	
  Wahlberg	
  
CV:	
  linkedin.com/in/micael	
  
Por>olio:	
  micael.se	
  
Mood	
  Boards:	
  pinterest.com/micaelwahlberg	
  
Mood	
  Blog:	
  wahlberg.tumblr.com	
  
e-­‐Commerce:	
  designer.se	
  
Behance;	
  behance.net/micael	
  
Fokus/Konkurrensfördelar	
  
•  Ekonomiskt	
  hållbara	
  
•  Ekologiskt	
  hållbara	
  
•  EKskt	
  hållbara	
  
Business	
  paLern,	
  Long	
  Tail	
  
SpoKfy	
  
Soundcloud	
  
Eventbride	
  
Elance	
  
mynewsdesk	
  
Slideshare	
  
Varför	
  driva	
  företag?	
  
Se	
  posiKvt	
  på	
  problem!	
  
KonstrukKvt	
  eller	
  destrukKvt?	
  
Fokus	
  på	
  problem,	
  posiKvt!	
  
•  Vad	
  är	
  det	
  som	
  hindrar	
  oss	
  aL	
  ta	
  nästa	
  steg?	
  
•  Företag	
  byggs	
  av	
  alla	
  problem.	
  
•  Problem	
  och	
  motgångar	
  bygger	
  en	
  
affärsmodell.	
  
•  KonstrukKvt	
  eller	
  destrukKvt?	
  
10	
  min	
  
•  Vad	
  är	
  eL	
  problem?	
  
•  Hur	
  går	
  det	
  aL	
  lösa?	
  
•  Hur	
  använder	
  folk	
  språket	
  posiKvt	
  och	
  
negaKvt?	
  
•  Har	
  ni	
  varit	
  med	
  om	
  situaKoner	
  där	
  språket	
  
har	
  används	
  på	
  konstrukKvt	
  eller	
  destrukKvt	
  
säL?	
  
Vilja,	
  orka	
  och	
  kunna	
  
ProjekLriangel	
  
Tes	
  
Media	
  
Försäljning	
  igår	
  
•  Cold	
  Calls	
  1000	
  st	
  
•  MeaKng	
  100	
  st	
  
•  QuotaKon	
  10	
  st	
  
•  Order	
  1	
  st	
  
Försäljning	
  idag	
  
Fika	
  
CookieSwirlC,	
  drama	
  
CookieSwirlC,	
  test	
  
CookieSwirlC,	
  upcykling	
  
CookieSwirlC,	
  annons	
  
CookieSwirlC,	
  sajt	
  
CookieSwirlC,	
  sajt	
  annons	
  
CookieSwirlC,	
  ljudböcker	
  
CookieSwirlC,	
  musik	
  
CookieSwirlC,	
  fans	
  
CookieSwirlC,	
  google+	
  
CookieSwirlC,	
  FB	
  
CookieSwirlC,	
  TwiLer	
  
CookieSwirlC,	
  Instagram	
  
CookieSwirlC,	
  produkter	
  
CookieSwirlC,	
  Spredshirt	
  
Wisslaren	
  
Wisslaren	
  
Wisslaren,	
  2012-­‐2015	
  
Wisslaren,	
  TwiLer	
  
Wisslaren,	
  Twenty20	
  
Wisslaren,	
  Twenty20	
  
Wisslaren,	
  Steller	
  
Wisslaren,	
  Steller	
  
Business	
  Model	
  Canvas	
  
Strategyzer	
  
Strategyzer,	
  böcker	
  
Strategyzer,	
  online	
  course	
  
Strategyzer,	
  Masterclasses	
  
Strategyzer,	
  inhouse	
  
Strategyzer,	
  community	
  
Strategyzer,	
  app	
  
Strategyzer,	
  graKsmaterial	
  
Strategyzer,	
  TwiLer	
  
Strategyzer,	
  FB	
  
Strategyzer,	
  blogg	
  
Strategyzer,	
  film	
  
Visa	
  film	
  BMC	
  Disney	
  
Nyckelresurser:	
  
-­‐  Fysiska	
  
-­‐  Mänskliga	
  
-­‐  Immateriella	
  
-­‐  Finansiella	
  
-­‐  Skills	
  
NyckelakKviteter:	
  
-­‐  ProdukKon	
  
-­‐  Problemlösning	
  
-­‐  Pla>orm/Nätverk	
  
-­‐  LogisKskt	
  
-­‐  Nätverkande	
  
Nyckelpartners:	
  
1.	
  Partner	
  med	
  icke	
  konkurrenter	
  
2.	
  Partnerskap	
  med	
  konkurrenter	
  
3.	
  Joint	
  Ventures	
  för	
  aL	
  skapa	
  nyL	
  affärsområde	
  
4.	
  Partnerskap	
  med	
  vikKga	
  leverantörer	
  
5.	
  Icke	
  strategiska	
  partnerskap	
  
Value	
  ProposiKons:	
  
-­‐  Nyhet	
  
-­‐  BäLre	
  prestanda	
  
-­‐  CustomizaKon	
  
-­‐  ”Gefng	
  the	
  job	
  done”	
  
-­‐  Design	
  
-­‐  Brand/Status	
  
-­‐  Pris	
  
-­‐  KostnadsredukKon	
  
-­‐  RiskredukKon	
  
-­‐  Tillgänglighet	
  
-­‐  Tillgänglighet/enkelhet	
  
Channels:	
  
-­‐  Säljstyrka	
  
-­‐  E-­‐handel	
  
-­‐  Egen	
  affär	
  
-­‐  Via	
  andras	
  buKk	
  
Customer	
  RelaKonships:	
  
-­‐  Personligt	
  
-­‐  Dedikerat	
  och	
  personligt	
  
-­‐  Själv	
  service	
  
-­‐  AutomaKserad	
  service	
  
-­‐  Communitys	
  
-­‐  Samarbeten	
  
Kundsegment:	
  
-­‐  Massmarknad	
  
-­‐  Nichemarknad	
  
-­‐  Segmenterad	
  
-­‐  Diversifierad	
  
-­‐  MulK	
  marknad	
  
Intäcktsströmmar:	
  
-­‐  Sälja	
  en	
  vara	
  
-­‐  Avgii	
  på	
  användande	
  
-­‐  PrenumeraKon	
  
-­‐  Låna/hyra/leasa	
  
-­‐  Licensiering	
  
-­‐  Annonsering	
  
-­‐  Freemium	
  
-­‐  Charity	
  
Kostnadsstruktur:	
  
-­‐  Kostnadsdriven	
  
-­‐  Värdedriven	
  
-­‐  Fast	
  kostnad	
  
-­‐  Varierande	
  kostnad	
  
-­‐  Stordriisfördelar	
  
-­‐  Economies	
  of	
  scope	
  
The Business Model Canvas
Revenue Streams
Channels
Customer SegmentsValue PropositionsKey ActivitiesKey Partners
Key Resources
Cost Structure
Customer Relationships
Designed by: Date: Version:Designed for:
designed by: Business Model Foundry AG
The makers of Business Model Generation and Strategyzer
This work is licensed under the Creative Commons Attribution-Share Alike 3.0 Unported License. To view a copy of this license, visit:
http://creativecommons.org/licenses/by-sa/3.0/ or send a letter to Creative Commons, 171 Second Street, Suite 300, San Francisco, California, 94105, USA.
What are the most important costs inherent in our business model?
Which Key Resources are most expensive?
Which Key Activities are most expensive?
is your business more
Cost Driven (leanest cost structure, low price value proposition, maximum automation, extensive outsourcing)
Value Driven (focused on value creation, premium value proposition)
sample characteristics
Fixed Costs (salaries, rents, utilities)
Variable costs
Economies of scale
Economies of scope
Through which Channels do our Customer Segments
want to be reached?
How are we reaching them now?
How are our Channels integrated?
Which ones work best?
Which ones are most cost-efficient?
How are we integrating them with customer routines?
channel phases
1. Awareness
How do we raise awareness about our company’s products and services?
2. Evaluation
How do we help customers evaluate our organization’s Value Proposition?
3. Purchase
How do we allow customers to purchase specific products and services?
4. Delivery
How do we deliver a Value Proposition to customers?
5. After sales
How do we provide post-purchase customer support?
For what value are our customers really willing to pay?
For what do they currently pay?
How are they currently paying?
How would they prefer to pay?
How much does each Revenue Stream contribute to overall revenues?
For whom are we creating value?
Who are our most important customers?
Mass Market
Niche Market
Segmented
Diversified
Multi-sided Platform
What type of relationship does each of our
Customer Segments expect us to establish
and maintain with them?
Which ones have we established?
How are they integrated with the rest of our
business model?
How costly are they?
examples
Personal assistance
Dedicated Personal Assistance
Self-Service
Automated Services
Communities
Co-creation
What Key Activities do our Value Propositions require?
Our Distribution Channels?
Customer Relationships?
Revenue streams?
catergories
Production
Problem Solving
Platform/Network
What Key Resources do our Value Propositions require?
Our Distribution Channels? Customer Relationships?
Revenue Streams?
types of resources
Physical
Intellectual (brand patents, copyrights, data)
Human
Financial
Who are our Key Partners?
Who are our key suppliers?
Which Key Resources are we acquairing from partners?
Which Key Activities do partners perform?
motivations for partnerships
Optimization and economy
Reduction of risk and uncertainty
Acquisition of particular resources and activities
What value do we deliver to the customer?
Which one of our customer’s problems are we
helping to solve?
What bundles of products and services are we
offering to each Customer Segment?
Which customer needs are we satisfying?
characteristics
Newness
Performance
Customization
“Getting the Job Done”
Design
Brand/Status
Price
Cost Reduction
Risk Reduction
Accessibility
Convenience/Usability
types
Asset sale
Usage fee
Subscription Fees
Lending/Renting/Leasing
Licensing
Brokerage fees
Advertising
fixed pricing
List Price
Product feature dependent
Customer segment
dependent
Volume dependent
dynamic pricing
Negotiation (bargaining)
Yield Management
Real-time-Market
strategyzer.com
Resursdrivet:	
  
-­‐  Resurser	
  styr	
  
-­‐  Infrastruktur	
  
-­‐  Tryckpress,	
  gruva	
  
-­‐  Nätverk	
  
-­‐  Kunskap	
  
-­‐  Personligt,	
  dansare,	
  band	
  m	
  fl	
  
The Business Model Canvas
Revenue Streams
Channels
Customer SegmentsValue PropositionsKey ActivitiesKey Partners
Key Resources
Cost Structure
Customer Relationships
Designed by: Date: Version:Designed for:
designed by: Business Model Foundry AG
The makers of Business Model Generation and Strategyzer
This work is licensed under the Creative Commons Attribution-Share Alike 3.0 Unported License. To view a copy of this license, visit:
http://creativecommons.org/licenses/by-sa/3.0/ or send a letter to Creative Commons, 171 Second Street, Suite 300, San Francisco, California, 94105, USA.
What are the most important costs inherent in our business model?
Which Key Resources are most expensive?
Which Key Activities are most expensive?
is your business more
Cost Driven (leanest cost structure, low price value proposition, maximum automation, extensive outsourcing)
Value Driven (focused on value creation, premium value proposition)
sample characteristics
Fixed Costs (salaries, rents, utilities)
Variable costs
Economies of scale
Economies of scope
Through which Channels do our Customer Segments
want to be reached?
How are we reaching them now?
How are our Channels integrated?
Which ones work best?
Which ones are most cost-efficient?
How are we integrating them with customer routines?
channel phases
1. Awareness
How do we raise awareness about our company’s products and services?
2. Evaluation
How do we help customers evaluate our organization’s Value Proposition?
3. Purchase
How do we allow customers to purchase specific products and services?
4. Delivery
How do we deliver a Value Proposition to customers?
5. After sales
How do we provide post-purchase customer support?
For what value are our customers really willing to pay?
For what do they currently pay?
How are they currently paying?
How would they prefer to pay?
How much does each Revenue Stream contribute to overall revenues?
For whom are we creating value?
Who are our most important customers?
Mass Market
Niche Market
Segmented
Diversified
Multi-sided Platform
What type of relationship does each of our
Customer Segments expect us to establish
and maintain with them?
Which ones have we established?
How are they integrated with the rest of our
business model?
How costly are they?
examples
Personal assistance
Dedicated Personal Assistance
Self-Service
Automated Services
Communities
Co-creation
What Key Activities do our Value Propositions require?
Our Distribution Channels?
Customer Relationships?
Revenue streams?
catergories
Production
Problem Solving
Platform/Network
What Key Resources do our Value Propositions require?
Our Distribution Channels? Customer Relationships?
Revenue Streams?
types of resources
Physical
Intellectual (brand patents, copyrights, data)
Human
Financial
Who are our Key Partners?
Who are our key suppliers?
Which Key Resources are we acquairing from partners?
Which Key Activities do partners perform?
motivations for partnerships
Optimization and economy
Reduction of risk and uncertainty
Acquisition of particular resources and activities
What value do we deliver to the customer?
Which one of our customer’s problems are we
helping to solve?
What bundles of products and services are we
offering to each Customer Segment?
Which customer needs are we satisfying?
characteristics
Newness
Performance
Customization
“Getting the Job Done”
Design
Brand/Status
Price
Cost Reduction
Risk Reduction
Accessibility
Convenience/Usability
types
Asset sale
Usage fee
Subscription Fees
Lending/Renting/Leasing
Licensing
Brokerage fees
Advertising
fixed pricing
List Price
Product feature dependent
Customer segment
dependent
Volume dependent
dynamic pricing
Negotiation (bargaining)
Yield Management
Real-time-Market
strategyzer.com
Kunddrivet:	
  
-­‐  Kunden	
  och	
  marknaden	
  styr	
  
-­‐  Ekologisk	
  mat	
  
-­‐  Upplevelser	
  
-­‐  Avkoppling	
  
-­‐  Förstärka	
  egen	
  person	
  
-­‐  Dricka	
  och	
  mat	
  på	
  mack	
  
The Business Model Canvas
Revenue Streams
Channels
Customer SegmentsValue PropositionsKey ActivitiesKey Partners
Key Resources
Cost Structure
Customer Relationships
Designed by: Date: Version:Designed for:
designed by: Business Model Foundry AG
The makers of Business Model Generation and Strategyzer
This work is licensed under the Creative Commons Attribution-Share Alike 3.0 Unported License. To view a copy of this license, visit:
http://creativecommons.org/licenses/by-sa/3.0/ or send a letter to Creative Commons, 171 Second Street, Suite 300, San Francisco, California, 94105, USA.
What are the most important costs inherent in our business model?
Which Key Resources are most expensive?
Which Key Activities are most expensive?
is your business more
Cost Driven (leanest cost structure, low price value proposition, maximum automation, extensive outsourcing)
Value Driven (focused on value creation, premium value proposition)
sample characteristics
Fixed Costs (salaries, rents, utilities)
Variable costs
Economies of scale
Economies of scope
Through which Channels do our Customer Segments
want to be reached?
How are we reaching them now?
How are our Channels integrated?
Which ones work best?
Which ones are most cost-efficient?
How are we integrating them with customer routines?
channel phases
1. Awareness
How do we raise awareness about our company’s products and services?
2. Evaluation
How do we help customers evaluate our organization’s Value Proposition?
3. Purchase
How do we allow customers to purchase specific products and services?
4. Delivery
How do we deliver a Value Proposition to customers?
5. After sales
How do we provide post-purchase customer support?
For what value are our customers really willing to pay?
For what do they currently pay?
How are they currently paying?
How would they prefer to pay?
How much does each Revenue Stream contribute to overall revenues?
For whom are we creating value?
Who are our most important customers?
Mass Market
Niche Market
Segmented
Diversified
Multi-sided Platform
What type of relationship does each of our
Customer Segments expect us to establish
and maintain with them?
Which ones have we established?
How are they integrated with the rest of our
business model?
How costly are they?
examples
Personal assistance
Dedicated Personal Assistance
Self-Service
Automated Services
Communities
Co-creation
What Key Activities do our Value Propositions require?
Our Distribution Channels?
Customer Relationships?
Revenue streams?
catergories
Production
Problem Solving
Platform/Network
What Key Resources do our Value Propositions require?
Our Distribution Channels? Customer Relationships?
Revenue Streams?
types of resources
Physical
Intellectual (brand patents, copyrights, data)
Human
Financial
Who are our Key Partners?
Who are our key suppliers?
Which Key Resources are we acquairing from partners?
Which Key Activities do partners perform?
motivations for partnerships
Optimization and economy
Reduction of risk and uncertainty
Acquisition of particular resources and activities
What value do we deliver to the customer?
Which one of our customer’s problems are we
helping to solve?
What bundles of products and services are we
offering to each Customer Segment?
Which customer needs are we satisfying?
characteristics
Newness
Performance
Customization
“Getting the Job Done”
Design
Brand/Status
Price
Cost Reduction
Risk Reduction
Accessibility
Convenience/Usability
types
Asset sale
Usage fee
Subscription Fees
Lending/Renting/Leasing
Licensing
Brokerage fees
Advertising
fixed pricing
List Price
Product feature dependent
Customer segment
dependent
Volume dependent
dynamic pricing
Negotiation (bargaining)
Yield Management
Real-time-Market
strategyzer.com
Finansdrivet:	
  
-­‐  Hyra	
  och	
  leasing	
  
-­‐  RUT	
  och	
  ROT	
  
-­‐  Tilläggsförsäkringar	
  
Modulering	
  
?	
  

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Make It! (3/6)

  • 1. Make It! (3/6) En föreläsning om Business Model Innovation, makerkulturen och framtiden, 2015
  • 2. Här finns nystartade kunskapsföretag, näringslivsfrämjare och företagsrådgivare samlade. Strykbrädan.
  • 4. Micael  Wahlberg   CV:  linkedin.com/in/micael   Por>olio:  micael.se   Mood  Boards:  pinterest.com/micaelwahlberg   Mood  Blog:  wahlberg.tumblr.com   e-­‐Commerce:  designer.se   Behance;  behance.net/micael  
  • 5.
  • 6. Fokus/Konkurrensfördelar   •  Ekonomiskt  hållbara   •  Ekologiskt  hållbara   •  EKskt  hållbara  
  • 8.
  • 16. Se  posiKvt  på  problem!  
  • 18. Fokus  på  problem,  posiKvt!   •  Vad  är  det  som  hindrar  oss  aL  ta  nästa  steg?   •  Företag  byggs  av  alla  problem.   •  Problem  och  motgångar  bygger  en   affärsmodell.   •  KonstrukKvt  eller  destrukKvt?  
  • 19.
  • 20. 10  min   •  Vad  är  eL  problem?   •  Hur  går  det  aL  lösa?   •  Hur  använder  folk  språket  posiKvt  och   negaKvt?   •  Har  ni  varit  med  om  situaKoner  där  språket   har  används  på  konstrukKvt  eller  destrukKvt   säL?  
  • 21.
  • 22. Vilja,  orka  och  kunna  
  • 26. Försäljning  igår   •  Cold  Calls  1000  st   •  MeaKng  100  st   •  QuotaKon  10  st   •  Order  1  st  
  • 44.
  • 66. Visa  film  BMC  Disney  
  • 67. Nyckelresurser:   -­‐  Fysiska   -­‐  Mänskliga   -­‐  Immateriella   -­‐  Finansiella   -­‐  Skills  
  • 68. NyckelakKviteter:   -­‐  ProdukKon   -­‐  Problemlösning   -­‐  Pla>orm/Nätverk   -­‐  LogisKskt   -­‐  Nätverkande  
  • 69. Nyckelpartners:   1.  Partner  med  icke  konkurrenter   2.  Partnerskap  med  konkurrenter   3.  Joint  Ventures  för  aL  skapa  nyL  affärsområde   4.  Partnerskap  med  vikKga  leverantörer   5.  Icke  strategiska  partnerskap  
  • 70. Value  ProposiKons:   -­‐  Nyhet   -­‐  BäLre  prestanda   -­‐  CustomizaKon   -­‐  ”Gefng  the  job  done”   -­‐  Design   -­‐  Brand/Status   -­‐  Pris   -­‐  KostnadsredukKon   -­‐  RiskredukKon   -­‐  Tillgänglighet   -­‐  Tillgänglighet/enkelhet  
  • 71. Channels:   -­‐  Säljstyrka   -­‐  E-­‐handel   -­‐  Egen  affär   -­‐  Via  andras  buKk  
  • 72. Customer  RelaKonships:   -­‐  Personligt   -­‐  Dedikerat  och  personligt   -­‐  Själv  service   -­‐  AutomaKserad  service   -­‐  Communitys   -­‐  Samarbeten  
  • 73. Kundsegment:   -­‐  Massmarknad   -­‐  Nichemarknad   -­‐  Segmenterad   -­‐  Diversifierad   -­‐  MulK  marknad  
  • 74. Intäcktsströmmar:   -­‐  Sälja  en  vara   -­‐  Avgii  på  användande   -­‐  PrenumeraKon   -­‐  Låna/hyra/leasa   -­‐  Licensiering   -­‐  Annonsering   -­‐  Freemium   -­‐  Charity  
  • 75. Kostnadsstruktur:   -­‐  Kostnadsdriven   -­‐  Värdedriven   -­‐  Fast  kostnad   -­‐  Varierande  kostnad   -­‐  Stordriisfördelar   -­‐  Economies  of  scope  
  • 76. The Business Model Canvas Revenue Streams Channels Customer SegmentsValue PropositionsKey ActivitiesKey Partners Key Resources Cost Structure Customer Relationships Designed by: Date: Version:Designed for: designed by: Business Model Foundry AG The makers of Business Model Generation and Strategyzer This work is licensed under the Creative Commons Attribution-Share Alike 3.0 Unported License. To view a copy of this license, visit: http://creativecommons.org/licenses/by-sa/3.0/ or send a letter to Creative Commons, 171 Second Street, Suite 300, San Francisco, California, 94105, USA. What are the most important costs inherent in our business model? Which Key Resources are most expensive? Which Key Activities are most expensive? is your business more Cost Driven (leanest cost structure, low price value proposition, maximum automation, extensive outsourcing) Value Driven (focused on value creation, premium value proposition) sample characteristics Fixed Costs (salaries, rents, utilities) Variable costs Economies of scale Economies of scope Through which Channels do our Customer Segments want to be reached? How are we reaching them now? How are our Channels integrated? Which ones work best? Which ones are most cost-efficient? How are we integrating them with customer routines? channel phases 1. Awareness How do we raise awareness about our company’s products and services? 2. Evaluation How do we help customers evaluate our organization’s Value Proposition? 3. Purchase How do we allow customers to purchase specific products and services? 4. Delivery How do we deliver a Value Proposition to customers? 5. After sales How do we provide post-purchase customer support? For what value are our customers really willing to pay? For what do they currently pay? How are they currently paying? How would they prefer to pay? How much does each Revenue Stream contribute to overall revenues? For whom are we creating value? Who are our most important customers? Mass Market Niche Market Segmented Diversified Multi-sided Platform What type of relationship does each of our Customer Segments expect us to establish and maintain with them? Which ones have we established? How are they integrated with the rest of our business model? How costly are they? examples Personal assistance Dedicated Personal Assistance Self-Service Automated Services Communities Co-creation What Key Activities do our Value Propositions require? Our Distribution Channels? Customer Relationships? Revenue streams? catergories Production Problem Solving Platform/Network What Key Resources do our Value Propositions require? Our Distribution Channels? Customer Relationships? Revenue Streams? types of resources Physical Intellectual (brand patents, copyrights, data) Human Financial Who are our Key Partners? Who are our key suppliers? Which Key Resources are we acquairing from partners? Which Key Activities do partners perform? motivations for partnerships Optimization and economy Reduction of risk and uncertainty Acquisition of particular resources and activities What value do we deliver to the customer? Which one of our customer’s problems are we helping to solve? What bundles of products and services are we offering to each Customer Segment? Which customer needs are we satisfying? characteristics Newness Performance Customization “Getting the Job Done” Design Brand/Status Price Cost Reduction Risk Reduction Accessibility Convenience/Usability types Asset sale Usage fee Subscription Fees Lending/Renting/Leasing Licensing Brokerage fees Advertising fixed pricing List Price Product feature dependent Customer segment dependent Volume dependent dynamic pricing Negotiation (bargaining) Yield Management Real-time-Market strategyzer.com Resursdrivet:   -­‐  Resurser  styr   -­‐  Infrastruktur   -­‐  Tryckpress,  gruva   -­‐  Nätverk   -­‐  Kunskap   -­‐  Personligt,  dansare,  band  m  fl  
  • 77. The Business Model Canvas Revenue Streams Channels Customer SegmentsValue PropositionsKey ActivitiesKey Partners Key Resources Cost Structure Customer Relationships Designed by: Date: Version:Designed for: designed by: Business Model Foundry AG The makers of Business Model Generation and Strategyzer This work is licensed under the Creative Commons Attribution-Share Alike 3.0 Unported License. To view a copy of this license, visit: http://creativecommons.org/licenses/by-sa/3.0/ or send a letter to Creative Commons, 171 Second Street, Suite 300, San Francisco, California, 94105, USA. What are the most important costs inherent in our business model? Which Key Resources are most expensive? Which Key Activities are most expensive? is your business more Cost Driven (leanest cost structure, low price value proposition, maximum automation, extensive outsourcing) Value Driven (focused on value creation, premium value proposition) sample characteristics Fixed Costs (salaries, rents, utilities) Variable costs Economies of scale Economies of scope Through which Channels do our Customer Segments want to be reached? How are we reaching them now? How are our Channels integrated? Which ones work best? Which ones are most cost-efficient? How are we integrating them with customer routines? channel phases 1. Awareness How do we raise awareness about our company’s products and services? 2. Evaluation How do we help customers evaluate our organization’s Value Proposition? 3. Purchase How do we allow customers to purchase specific products and services? 4. Delivery How do we deliver a Value Proposition to customers? 5. After sales How do we provide post-purchase customer support? For what value are our customers really willing to pay? For what do they currently pay? How are they currently paying? How would they prefer to pay? How much does each Revenue Stream contribute to overall revenues? For whom are we creating value? Who are our most important customers? Mass Market Niche Market Segmented Diversified Multi-sided Platform What type of relationship does each of our Customer Segments expect us to establish and maintain with them? Which ones have we established? How are they integrated with the rest of our business model? How costly are they? examples Personal assistance Dedicated Personal Assistance Self-Service Automated Services Communities Co-creation What Key Activities do our Value Propositions require? Our Distribution Channels? Customer Relationships? Revenue streams? catergories Production Problem Solving Platform/Network What Key Resources do our Value Propositions require? Our Distribution Channels? Customer Relationships? Revenue Streams? types of resources Physical Intellectual (brand patents, copyrights, data) Human Financial Who are our Key Partners? Who are our key suppliers? Which Key Resources are we acquairing from partners? Which Key Activities do partners perform? motivations for partnerships Optimization and economy Reduction of risk and uncertainty Acquisition of particular resources and activities What value do we deliver to the customer? Which one of our customer’s problems are we helping to solve? What bundles of products and services are we offering to each Customer Segment? Which customer needs are we satisfying? characteristics Newness Performance Customization “Getting the Job Done” Design Brand/Status Price Cost Reduction Risk Reduction Accessibility Convenience/Usability types Asset sale Usage fee Subscription Fees Lending/Renting/Leasing Licensing Brokerage fees Advertising fixed pricing List Price Product feature dependent Customer segment dependent Volume dependent dynamic pricing Negotiation (bargaining) Yield Management Real-time-Market strategyzer.com Kunddrivet:   -­‐  Kunden  och  marknaden  styr   -­‐  Ekologisk  mat   -­‐  Upplevelser   -­‐  Avkoppling   -­‐  Förstärka  egen  person   -­‐  Dricka  och  mat  på  mack  
  • 78. The Business Model Canvas Revenue Streams Channels Customer SegmentsValue PropositionsKey ActivitiesKey Partners Key Resources Cost Structure Customer Relationships Designed by: Date: Version:Designed for: designed by: Business Model Foundry AG The makers of Business Model Generation and Strategyzer This work is licensed under the Creative Commons Attribution-Share Alike 3.0 Unported License. To view a copy of this license, visit: http://creativecommons.org/licenses/by-sa/3.0/ or send a letter to Creative Commons, 171 Second Street, Suite 300, San Francisco, California, 94105, USA. What are the most important costs inherent in our business model? Which Key Resources are most expensive? Which Key Activities are most expensive? is your business more Cost Driven (leanest cost structure, low price value proposition, maximum automation, extensive outsourcing) Value Driven (focused on value creation, premium value proposition) sample characteristics Fixed Costs (salaries, rents, utilities) Variable costs Economies of scale Economies of scope Through which Channels do our Customer Segments want to be reached? How are we reaching them now? How are our Channels integrated? Which ones work best? Which ones are most cost-efficient? How are we integrating them with customer routines? channel phases 1. Awareness How do we raise awareness about our company’s products and services? 2. Evaluation How do we help customers evaluate our organization’s Value Proposition? 3. Purchase How do we allow customers to purchase specific products and services? 4. Delivery How do we deliver a Value Proposition to customers? 5. After sales How do we provide post-purchase customer support? For what value are our customers really willing to pay? For what do they currently pay? How are they currently paying? How would they prefer to pay? How much does each Revenue Stream contribute to overall revenues? For whom are we creating value? Who are our most important customers? Mass Market Niche Market Segmented Diversified Multi-sided Platform What type of relationship does each of our Customer Segments expect us to establish and maintain with them? Which ones have we established? How are they integrated with the rest of our business model? How costly are they? examples Personal assistance Dedicated Personal Assistance Self-Service Automated Services Communities Co-creation What Key Activities do our Value Propositions require? Our Distribution Channels? Customer Relationships? Revenue streams? catergories Production Problem Solving Platform/Network What Key Resources do our Value Propositions require? Our Distribution Channels? Customer Relationships? Revenue Streams? types of resources Physical Intellectual (brand patents, copyrights, data) Human Financial Who are our Key Partners? Who are our key suppliers? Which Key Resources are we acquairing from partners? Which Key Activities do partners perform? motivations for partnerships Optimization and economy Reduction of risk and uncertainty Acquisition of particular resources and activities What value do we deliver to the customer? Which one of our customer’s problems are we helping to solve? What bundles of products and services are we offering to each Customer Segment? Which customer needs are we satisfying? characteristics Newness Performance Customization “Getting the Job Done” Design Brand/Status Price Cost Reduction Risk Reduction Accessibility Convenience/Usability types Asset sale Usage fee Subscription Fees Lending/Renting/Leasing Licensing Brokerage fees Advertising fixed pricing List Price Product feature dependent Customer segment dependent Volume dependent dynamic pricing Negotiation (bargaining) Yield Management Real-time-Market strategyzer.com Finansdrivet:   -­‐  Hyra  och  leasing   -­‐  RUT  och  ROT   -­‐  Tilläggsförsäkringar  
  • 79.