Using Asterisk and
XMPP to provide
greater tools to
your customers
and your users
Marcelo H. Terres (mhterres@gmail.com) -...
Who am I ?
▸ SysAdmin
▸ Working with Asterisk and XMPP since 2006
▸ XSF (XMPP Standards Foundation) member
since this year...
Why XMPP ?
▸ Open
▸ Standard
Marcelo H. Terres (mhterres@gmail.com) - https://www.mundoopensource.com.br @mhterres
Why XMPP ?
▸ Open
▸ Standard
▸ Decentralized
▸ Secure
Marcelo H. Terres (mhterres@gmail.com) - https://www.mundoopensource...
Why XMPP ?
▸ Open
▸ Standard
▸ Decentralized
▸ Secure
▸ Extensible (XEPs)
Marcelo H. Terres (mhterres@gmail.com) - https:/...
Why XMPP ?
▸ Open
▸ Standard
▸ Decentralized
▸ Secure
▸ Extensible (XEPs)
▸ Flexible
Marcelo H. Terres (mhterres@gmail.com...
Why XMPP ?
▸ Open
▸ Standard
▸ Decentralized
▸ Secure
▸ Extensible (XEPs)
▸ Flexible
▸ Most companies already use it
Marce...
Why XMPP ?
▸ Open
▸ Standard
▸ Decentralized
▸ Secure
▸ Extensible (XEPs)
▸ Flexible
▸ Most companies already use it
Do yo...
XMPP
▸ MUC (Multi User Chat)
▹ XEP0045
▸ PubSub (Publish-Subscribe)
▹ XEP0060
Marcelo H. Terres (mhterres@gmail.com) - htt...
XMPP
▸ MUC (Multi User Chat)
▹ XEP0045
▸ PubSub (Publish-Subscribe)
▹ XEP0060
▸ Servers
▹ Openfire
▹ Ejabberd
▹ MongooseIM...
Asterisk and XMPP
▸ Asterisk version 1.4 (2006)
▹ JabberSend
▹ JabberReceive
▹ JabberStatus
Marcelo H. Terres (mhterres@gm...
Asterisk and XMPP
▸ Asterisk version 1.4 (2006)
▹ JabberSend
▹ JabberReceive
▹ JabberStatus
▸ Asterisk version 1.8 (2010)
...
Asterisk and XMPP
▸ Asterisk version 1.4 (2006)
▹ JabberSend
▹ JabberReceive
▹ JabberStatus
▸ Asterisk version 1.8 (2010)
...
Asterisk and XMPP - CallerID
▸ Earlier Caller identification
▸ Version 1.4 and above
Marcelo H. Terres (mhterres@gmail.com...
CallerID and Queues
▸ Sends CallerID information to all unpaused
queue members
▸ Sends CallerID information to MUC
▸ Other...
CallerID and Queues - example
Marcelo H. Terres (mhterres@gmail.com) - https://www.mundoopensource.com.br @mhterres
AstDemo - the first PoC
▸ First PoC
▸ Integration using contexts
▸ AGI used to process XMPP messages and
responses
▸ A dif...
XyBot - PoC
▸ Features available:
▹ call
▹ enter queue
▹ sms
▸ Monitoring features
▸ Easy to add new features and monitori...
IVR Data Delivery - PoC
▸ Allows integration with other systems
▹ HelpDesk systems
▹ Custom systems
▸ Use of XMPP PubSub (...
Questions ???
Marcelo H. Terres (mhterres@gmail.com) - https://www.mundoopensource.com.br @mhterres
Thanks !!!
You can find me at
xmpp:mhterres@mundoopensource.com.br
mailto: mhterres@gmail.com
You can also access my websi...
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AstriCon 2016 - Using Asterisk and XMPP to provide greater tools to your customers and your users

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In this presentation I show some approaches that can improve your users and customers experience using Asterisk and XMPP together.

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AstriCon 2016 - Using Asterisk and XMPP to provide greater tools to your customers and your users

  1. 1. Using Asterisk and XMPP to provide greater tools to your customers and your users Marcelo H. Terres (mhterres@gmail.com) - https://www.mundoopensource.com.br @mhterres
  2. 2. Who am I ? ▸ SysAdmin ▸ Working with Asterisk and XMPP since 2006 ▸ XSF (XMPP Standards Foundation) member since this year. ▸ For several years working on improve the user experience @mhterres https://github.com/mhterres/ https://bitbucket.org/mhterres/ Marcelo H. Terres (mhterres@gmail.com) - https://www.mundoopensource.com.br @mhterres
  3. 3. Why XMPP ? ▸ Open ▸ Standard Marcelo H. Terres (mhterres@gmail.com) - https://www.mundoopensource.com.br @mhterres
  4. 4. Why XMPP ? ▸ Open ▸ Standard ▸ Decentralized ▸ Secure Marcelo H. Terres (mhterres@gmail.com) - https://www.mundoopensource.com.br @mhterres
  5. 5. Why XMPP ? ▸ Open ▸ Standard ▸ Decentralized ▸ Secure ▸ Extensible (XEPs) Marcelo H. Terres (mhterres@gmail.com) - https://www.mundoopensource.com.br @mhterres
  6. 6. Why XMPP ? ▸ Open ▸ Standard ▸ Decentralized ▸ Secure ▸ Extensible (XEPs) ▸ Flexible Marcelo H. Terres (mhterres@gmail.com) - https://www.mundoopensource.com.br @mhterres
  7. 7. Why XMPP ? ▸ Open ▸ Standard ▸ Decentralized ▸ Secure ▸ Extensible (XEPs) ▸ Flexible ▸ Most companies already use it Marcelo H. Terres (mhterres@gmail.com) - https://www.mundoopensource.com.br @mhterres
  8. 8. Why XMPP ? ▸ Open ▸ Standard ▸ Decentralized ▸ Secure ▸ Extensible (XEPs) ▸ Flexible ▸ Most companies already use it Do you want to contribute or become a XSF member? Contact me. Marcelo H. Terres (mhterres@gmail.com) - https://www.mundoopensource.com.br @mhterres
  9. 9. XMPP ▸ MUC (Multi User Chat) ▹ XEP0045 ▸ PubSub (Publish-Subscribe) ▹ XEP0060 Marcelo H. Terres (mhterres@gmail.com) - https://www.mundoopensource.com.br @mhterres
  10. 10. XMPP ▸ MUC (Multi User Chat) ▹ XEP0045 ▸ PubSub (Publish-Subscribe) ▹ XEP0060 ▸ Servers ▹ Openfire ▹ Ejabberd ▹ MongooseIM ▹ Prosody ▹ Tigase Marcelo H. Terres (mhterres@gmail.com) - https://www.mundoopensource.com.br @mhterres
  11. 11. Asterisk and XMPP ▸ Asterisk version 1.4 (2006) ▹ JabberSend ▹ JabberReceive ▹ JabberStatus Marcelo H. Terres (mhterres@gmail.com) - https://www.mundoopensource.com.br @mhterres
  12. 12. Asterisk and XMPP ▸ Asterisk version 1.4 (2006) ▹ JabberSend ▹ JabberReceive ▹ JabberStatus ▸ Asterisk version 1.8 (2010) ▹ JabberJoin/JabberLeave ▹ JabberSendGroup ▹ PubSub support (Device State and MWI) Marcelo H. Terres (mhterres@gmail.com) - https://www.mundoopensource.com.br @mhterres
  13. 13. Asterisk and XMPP ▸ Asterisk version 1.4 (2006) ▹ JabberSend ▹ JabberReceive ▹ JabberStatus ▸ Asterisk version 1.8 (2010) ▹ JabberJoin/JabberLeave ▹ JabberSendGroup ▹ PubSub support (Device State and MWI) ▸ Asterisk version 10 and above (2011) ▹ res_xmpp ▹ Contexts Marcelo H. Terres (mhterres@gmail.com) - https://www.mundoopensource.com.br @mhterres
  14. 14. Asterisk and XMPP - CallerID ▸ Earlier Caller identification ▸ Version 1.4 and above Marcelo H. Terres (mhterres@gmail.com) - https://www.mundoopensource.com.br @mhterres
  15. 15. CallerID and Queues ▸ Sends CallerID information to all unpaused queue members ▸ Sends CallerID information to MUC ▸ Other uses: integration with ticket system ▸ MUC support: Asterisk 1.8 and above Marcelo H. Terres (mhterres@gmail.com) - https://www.mundoopensource.com.br @mhterres
  16. 16. CallerID and Queues - example Marcelo H. Terres (mhterres@gmail.com) - https://www.mundoopensource.com.br @mhterres
  17. 17. AstDemo - the first PoC ▸ First PoC ▸ Integration using contexts ▸ AGI used to process XMPP messages and responses ▸ A different approach to achieve the same goals ▸ Asterisk 10 and above XMPP and Asterisk - part 1: http://goo.gl/y3eEot XMPP and Asterisk - part 2: http://goo.gl/TSCV2X AstDemo: http://goo.gl/x4YznS Marcelo H. Terres (mhterres@gmail.com) - https://www.mundoopensource.com.br @mhterres
  18. 18. XyBot - PoC ▸ Features available: ▹ call ▹ enter queue ▹ sms ▸ Monitoring features ▸ Easy to add new features and monitoring alerts ▸ Asterisk 11 and above ▸ What else? ▹ Call your customers using your own systems data ▹ Anything you want More informations: http://goo.gl/SsrrWB Marcelo H. Terres (mhterres@gmail.com) - https://www.mundoopensource.com.br @mhterres
  19. 19. IVR Data Delivery - PoC ▸ Allows integration with other systems ▹ HelpDesk systems ▹ Custom systems ▸ Use of XMPP PubSub (XEP0060) ▸ XMPP libs available for most languages ▸ ARI - the Statis App (queueapp.py) ▸ Asterisk 13 and above More informations: http://goo.gl/E7y08V Marcelo H. Terres (mhterres@gmail.com) - https://www.mundoopensource.com.br @mhterres
  20. 20. Questions ??? Marcelo H. Terres (mhterres@gmail.com) - https://www.mundoopensource.com.br @mhterres
  21. 21. Thanks !!! You can find me at xmpp:mhterres@mundoopensource.com.br mailto: mhterres@gmail.com You can also access my website: https://www.mundoopensource.com.br Marcelo H. Terres (mhterres@gmail.com) - https://www.mundoopensource.com.br @mhterres

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