AstriCon 2016 - Using Asterisk and XMPP to provide greater tools to your customers and your users

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In this presentation I show some approaches that can improve your users and customers experience using Asterisk and XMPP together.

Technology

Using Asterisk and
XMPP to provide
greater tools to
your customers
and your users
Marcelo H. Terres (mhterres@gmail.com) - https://www.mundoopensource.com.br @mhterres

Who am I ?
▸ SysAdmin
▸ Working with Asterisk and XMPP since 2006
▸ XSF (XMPP Standards Foundation) member
since this year.
▸ For several years working on improve the
user experience
@mhterres
https://github.com/mhterres/
https://bitbucket.org/mhterres/
Marcelo H. Terres (mhterres@gmail.com) - https://www.mundoopensource.com.br @mhterres

Why XMPP ?
▸ Open
▸ Standard
Marcelo H. Terres (mhterres@gmail.com) - https://www.mundoopensource.com.br @mhterres

Why XMPP ?
▸ Open
▸ Standard
▸ Decentralized
▸ Secure
Marcelo H. Terres (mhterres@gmail.com) - https://www.mundoopensource.com.br @mhterres

Why XMPP ?
▸ Open
▸ Standard
▸ Decentralized
▸ Secure
▸ Extensible (XEPs)
Marcelo H. Terres (mhterres@gmail.com) - https://www.mundoopensource.com.br @mhterres

Why XMPP ?
▸ Open
▸ Standard
▸ Decentralized
▸ Secure
▸ Extensible (XEPs)
▸ Flexible
Marcelo H. Terres (mhterres@gmail.com) - https://www.mundoopensource.com.br @mhterres

Why XMPP ?
▸ Open
▸ Standard
▸ Decentralized
▸ Secure
▸ Extensible (XEPs)
▸ Flexible
▸ Most companies already use it
Marcelo H. Terres (mhterres@gmail.com) - https://www.mundoopensource.com.br @mhterres

Why XMPP ?
▸ Open
▸ Standard
▸ Decentralized
▸ Secure
▸ Extensible (XEPs)
▸ Flexible
▸ Most companies already use it
Do you want to contribute or become a XSF member?
Contact me.
Marcelo H. Terres (mhterres@gmail.com) - https://www.mundoopensource.com.br @mhterres

XMPP
▸ MUC (Multi User Chat)
▹ XEP0045
▸ PubSub (Publish-Subscribe)
▹ XEP0060
Marcelo H. Terres (mhterres@gmail.com) - https://www.mundoopensource.com.br @mhterres

XMPP
▸ MUC (Multi User Chat)
▹ XEP0045
▸ PubSub (Publish-Subscribe)
▹ XEP0060
▸ Servers
▹ Openfire
▹ Ejabberd
▹ MongooseIM
▹ Prosody
▹ Tigase
Marcelo H. Terres (mhterres@gmail.com) - https://www.mundoopensource.com.br @mhterres

Asterisk and XMPP
▸ Asterisk version 1.4 (2006)
▹ JabberSend
▹ JabberReceive
▹ JabberStatus
Marcelo H. Terres (mhterres@gmail.com) - https://www.mundoopensource.com.br @mhterres

Asterisk and XMPP
▸ Asterisk version 1.4 (2006)
▹ JabberSend
▹ JabberReceive
▹ JabberStatus
▸ Asterisk version 1.8 (2010)
▹ JabberJoin/JabberLeave
▹ JabberSendGroup
▹ PubSub support (Device State and MWI)
Marcelo H. Terres (mhterres@gmail.com) - https://www.mundoopensource.com.br @mhterres

Asterisk and XMPP - CallerID
▸ Earlier Caller identification
▸ Version 1.4 and above
Marcelo H. Terres (mhterres@gmail.com) - https://www.mundoopensource.com.br @mhterres

CallerID and Queues
▸ Sends CallerID information to all unpaused
queue members
▸ Sends CallerID information to MUC
▸ Other uses: integration with ticket system
▸ MUC support: Asterisk 1.8 and above
Marcelo H. Terres (mhterres@gmail.com) - https://www.mundoopensource.com.br @mhterres

CallerID and Queues - example
Marcelo H. Terres (mhterres@gmail.com) - https://www.mundoopensource.com.br @mhterres

AstDemo - the first PoC
▸ First PoC
▸ Integration using contexts
▸ AGI used to process XMPP messages and
responses
▸ A different approach to achieve the same
goals
▸ Asterisk 10 and above
XMPP and Asterisk - part 1: http://goo.gl/y3eEot
XMPP and Asterisk - part 2: http://goo.gl/TSCV2X
AstDemo: http://goo.gl/x4YznS
Marcelo H. Terres (mhterres@gmail.com) - https://www.mundoopensource.com.br @mhterres

XyBot - PoC
▸ Features available:
▹ call
▹ enter queue
▹ sms
▸ Monitoring features
▸ Easy to add new features and monitoring
alerts
▸ Asterisk 11 and above
▸ What else?
▹ Call your customers using your own
systems data
▹ Anything you want
More informations: http://goo.gl/SsrrWB
Marcelo H. Terres (mhterres@gmail.com) - https://www.mundoopensource.com.br @mhterres

IVR Data Delivery - PoC
▸ Allows integration with other systems
▹ HelpDesk systems
▹ Custom systems
▸ Use of XMPP PubSub (XEP0060)
▸ XMPP libs available for most languages
▸ ARI - the Statis App (queueapp.py)
▸ Asterisk 13 and above
More informations: http://goo.gl/E7y08V
Marcelo H. Terres (mhterres@gmail.com) - https://www.mundoopensource.com.br @mhterres

Questions ???
Marcelo H. Terres (mhterres@gmail.com) - https://www.mundoopensource.com.br @mhterres

Thanks !!!
You can find me at
xmpp:mhterres@mundoopensource.com.br
mailto: mhterres@gmail.com
You can also access my website:
https://www.mundoopensource.com.br
Marcelo H. Terres (mhterres@gmail.com) - https://www.mundoopensource.com.br @mhterres

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AstriCon 2016 - Using Asterisk and XMPP to provide greater tools to your customers and your users

1. Using Asterisk and XMPP to provide greater tools to your customers and your users Marcelo H. Terres (mhterres@gmail.com) - https://www.mundoopensource.com.br @mhterres

2. Who am I ? ▸ SysAdmin ▸ Working with Asterisk and XMPP since 2006 ▸ XSF (XMPP Standards Foundation) member since this year. ▸ For several years working on improve the user experience @mhterres https://github.com/mhterres/ https://bitbucket.org/mhterres/ Marcelo H. Terres (mhterres@gmail.com) - https://www.mundoopensource.com.br @mhterres

3. Why XMPP ? ▸ Open ▸ Standard Marcelo H. Terres (mhterres@gmail.com) - https://www.mundoopensource.com.br @mhterres

4. Why XMPP ? ▸ Open ▸ Standard ▸ Decentralized ▸ Secure Marcelo H. Terres (mhterres@gmail.com) - https://www.mundoopensource.com.br @mhterres

5. Why XMPP ? ▸ Open ▸ Standard ▸ Decentralized ▸ Secure ▸ Extensible (XEPs) Marcelo H. Terres (mhterres@gmail.com) - https://www.mundoopensource.com.br @mhterres

6. Why XMPP ? ▸ Open ▸ Standard ▸ Decentralized ▸ Secure ▸ Extensible (XEPs) ▸ Flexible Marcelo H. Terres (mhterres@gmail.com) - https://www.mundoopensource.com.br @mhterres

7. Why XMPP ? ▸ Open ▸ Standard ▸ Decentralized ▸ Secure ▸ Extensible (XEPs) ▸ Flexible ▸ Most companies already use it Marcelo H. Terres (mhterres@gmail.com) - https://www.mundoopensource.com.br @mhterres

8. Why XMPP ? ▸ Open ▸ Standard ▸ Decentralized ▸ Secure ▸ Extensible (XEPs) ▸ Flexible ▸ Most companies already use it Do you want to contribute or become a XSF member? Contact me. Marcelo H. Terres (mhterres@gmail.com) - https://www.mundoopensource.com.br @mhterres

9. XMPP ▸ MUC (Multi User Chat) ▹ XEP0045 ▸ PubSub (Publish-Subscribe) ▹ XEP0060 Marcelo H. Terres (mhterres@gmail.com) - https://www.mundoopensource.com.br @mhterres

10. XMPP ▸ MUC (Multi User Chat) ▹ XEP0045 ▸ PubSub (Publish-Subscribe) ▹ XEP0060 ▸ Servers ▹ Openfire ▹ Ejabberd ▹ MongooseIM ▹ Prosody ▹ Tigase Marcelo H. Terres (mhterres@gmail.com) - https://www.mundoopensource.com.br @mhterres

11. Asterisk and XMPP ▸ Asterisk version 1.4 (2006) ▹ JabberSend ▹ JabberReceive ▹ JabberStatus Marcelo H. Terres (mhterres@gmail.com) - https://www.mundoopensource.com.br @mhterres

12. Asterisk and XMPP ▸ Asterisk version 1.4 (2006) ▹ JabberSend ▹ JabberReceive ▹ JabberStatus ▸ Asterisk version 1.8 (2010) ▹ JabberJoin/JabberLeave ▹ JabberSendGroup ▹ PubSub support (Device State and MWI) Marcelo H. Terres (mhterres@gmail.com) - https://www.mundoopensource.com.br @mhterres

13. Asterisk and XMPP ▸ Asterisk version 1.4 (2006) ▹ JabberSend ▹ JabberReceive ▹ JabberStatus ▸ Asterisk version 1.8 (2010) ▹ JabberJoin/JabberLeave ▹ JabberSendGroup ▹ PubSub support (Device State and MWI) ▸ Asterisk version 10 and above (2011) ▹ res_xmpp ▹ Contexts Marcelo H. Terres (mhterres@gmail.com) - https://www.mundoopensource.com.br @mhterres

14. Asterisk and XMPP - CallerID ▸ Earlier Caller identification ▸ Version 1.4 and above Marcelo H. Terres (mhterres@gmail.com) - https://www.mundoopensource.com.br @mhterres

15. CallerID and Queues ▸ Sends CallerID information to all unpaused queue members ▸ Sends CallerID information to MUC ▸ Other uses: integration with ticket system ▸ MUC support: Asterisk 1.8 and above Marcelo H. Terres (mhterres@gmail.com) - https://www.mundoopensource.com.br @mhterres

16. CallerID and Queues - example Marcelo H. Terres (mhterres@gmail.com) - https://www.mundoopensource.com.br @mhterres

17. AstDemo - the first PoC ▸ First PoC ▸ Integration using contexts ▸ AGI used to process XMPP messages and responses ▸ A different approach to achieve the same goals ▸ Asterisk 10 and above XMPP and Asterisk - part 1: http://goo.gl/y3eEot XMPP and Asterisk - part 2: http://goo.gl/TSCV2X AstDemo: http://goo.gl/x4YznS Marcelo H. Terres (mhterres@gmail.com) - https://www.mundoopensource.com.br @mhterres

18. XyBot - PoC ▸ Features available: ▹ call ▹ enter queue ▹ sms ▸ Monitoring features ▸ Easy to add new features and monitoring alerts ▸ Asterisk 11 and above ▸ What else? ▹ Call your customers using your own systems data ▹ Anything you want More informations: http://goo.gl/SsrrWB Marcelo H. Terres (mhterres@gmail.com) - https://www.mundoopensource.com.br @mhterres

19. IVR Data Delivery - PoC ▸ Allows integration with other systems ▹ HelpDesk systems ▹ Custom systems ▸ Use of XMPP PubSub (XEP0060) ▸ XMPP libs available for most languages ▸ ARI - the Statis App (queueapp.py) ▸ Asterisk 13 and above More informations: http://goo.gl/E7y08V Marcelo H. Terres (mhterres@gmail.com) - https://www.mundoopensource.com.br @mhterres

20. Questions ??? Marcelo H. Terres (mhterres@gmail.com) - https://www.mundoopensource.com.br @mhterres

21. Thanks !!! You can find me at xmpp:mhterres@mundoopensource.com.br mailto: mhterres@gmail.com You can also access my website: https://www.mundoopensource.com.br Marcelo H. Terres (mhterres@gmail.com) - https://www.mundoopensource.com.br @mhterres

AstriCon 2016 - Using Asterisk and XMPP to provide greater tools to your customers and your users

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