AstriCon 2016 - Using Asterisk and XMPP to provide greater tools to your customers and your users
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AstriCon 2016 - Using Asterisk and XMPP to provide greater tools to your customers and your users
•1 gostou•1,455 visualizações
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In this presentation I show some approaches that can improve your users and customers experience using Asterisk and XMPP together.
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AstriCon 2016 - Using Asterisk and XMPP to provide greater tools to your customers and your users
- 1. Using Asterisk and XMPP to provide greater tools to your customers and your users Marcelo H. Terres (mhterres@gmail.com) - https://www.mundoopensource.com.br @mhterres
- 2. Who am I ? ▸ SysAdmin ▸ Working with Asterisk and XMPP since 2006 ▸ XSF (XMPP Standards Foundation) member since this year. ▸ For several years working on improve the user experience @mhterres https://github.com/mhterres/ https://bitbucket.org/mhterres/ Marcelo H. Terres (mhterres@gmail.com) - https://www.mundoopensource.com.br @mhterres
- 3. Why XMPP ? ▸ Open ▸ Standard Marcelo H. Terres (mhterres@gmail.com) - https://www.mundoopensource.com.br @mhterres
- 4. Why XMPP ? ▸ Open ▸ Standard ▸ Decentralized ▸ Secure Marcelo H. Terres (mhterres@gmail.com) - https://www.mundoopensource.com.br @mhterres
- 5. Why XMPP ? ▸ Open ▸ Standard ▸ Decentralized ▸ Secure ▸ Extensible (XEPs) Marcelo H. Terres (mhterres@gmail.com) - https://www.mundoopensource.com.br @mhterres
- 6. Why XMPP ? ▸ Open ▸ Standard ▸ Decentralized ▸ Secure ▸ Extensible (XEPs) ▸ Flexible Marcelo H. Terres (mhterres@gmail.com) - https://www.mundoopensource.com.br @mhterres
- 7. Why XMPP ? ▸ Open ▸ Standard ▸ Decentralized ▸ Secure ▸ Extensible (XEPs) ▸ Flexible ▸ Most companies already use it Marcelo H. Terres (mhterres@gmail.com) - https://www.mundoopensource.com.br @mhterres
- 8. Why XMPP ? ▸ Open ▸ Standard ▸ Decentralized ▸ Secure ▸ Extensible (XEPs) ▸ Flexible ▸ Most companies already use it Do you want to contribute or become a XSF member? Contact me. Marcelo H. Terres (mhterres@gmail.com) - https://www.mundoopensource.com.br @mhterres
- 9. XMPP ▸ MUC (Multi User Chat) ▹ XEP0045 ▸ PubSub (Publish-Subscribe) ▹ XEP0060 Marcelo H. Terres (mhterres@gmail.com) - https://www.mundoopensource.com.br @mhterres
- 10. XMPP ▸ MUC (Multi User Chat) ▹ XEP0045 ▸ PubSub (Publish-Subscribe) ▹ XEP0060 ▸ Servers ▹ Openfire ▹ Ejabberd ▹ MongooseIM ▹ Prosody ▹ Tigase Marcelo H. Terres (mhterres@gmail.com) - https://www.mundoopensource.com.br @mhterres
- 11. Asterisk and XMPP ▸ Asterisk version 1.4 (2006) ▹ JabberSend ▹ JabberReceive ▹ JabberStatus Marcelo H. Terres (mhterres@gmail.com) - https://www.mundoopensource.com.br @mhterres
- 12. Asterisk and XMPP ▸ Asterisk version 1.4 (2006) ▹ JabberSend ▹ JabberReceive ▹ JabberStatus ▸ Asterisk version 1.8 (2010) ▹ JabberJoin/JabberLeave ▹ JabberSendGroup ▹ PubSub support (Device State and MWI) Marcelo H. Terres (mhterres@gmail.com) - https://www.mundoopensource.com.br @mhterres
- 13. Asterisk and XMPP ▸ Asterisk version 1.4 (2006) ▹ JabberSend ▹ JabberReceive ▹ JabberStatus ▸ Asterisk version 1.8 (2010) ▹ JabberJoin/JabberLeave ▹ JabberSendGroup ▹ PubSub support (Device State and MWI) ▸ Asterisk version 10 and above (2011) ▹ res_xmpp ▹ Contexts Marcelo H. Terres (mhterres@gmail.com) - https://www.mundoopensource.com.br @mhterres
- 14. Asterisk and XMPP - CallerID ▸ Earlier Caller identification ▸ Version 1.4 and above Marcelo H. Terres (mhterres@gmail.com) - https://www.mundoopensource.com.br @mhterres
- 15. CallerID and Queues ▸ Sends CallerID information to all unpaused queue members ▸ Sends CallerID information to MUC ▸ Other uses: integration with ticket system ▸ MUC support: Asterisk 1.8 and above Marcelo H. Terres (mhterres@gmail.com) - https://www.mundoopensource.com.br @mhterres
- 16. CallerID and Queues - example Marcelo H. Terres (mhterres@gmail.com) - https://www.mundoopensource.com.br @mhterres
- 17. AstDemo - the first PoC ▸ First PoC ▸ Integration using contexts ▸ AGI used to process XMPP messages and responses ▸ A different approach to achieve the same goals ▸ Asterisk 10 and above XMPP and Asterisk - part 1: http://goo.gl/y3eEot XMPP and Asterisk - part 2: http://goo.gl/TSCV2X AstDemo: http://goo.gl/x4YznS Marcelo H. Terres (mhterres@gmail.com) - https://www.mundoopensource.com.br @mhterres
- 18. XyBot - PoC ▸ Features available: ▹ call ▹ enter queue ▹ sms ▸ Monitoring features ▸ Easy to add new features and monitoring alerts ▸ Asterisk 11 and above ▸ What else? ▹ Call your customers using your own systems data ▹ Anything you want More informations: http://goo.gl/SsrrWB Marcelo H. Terres (mhterres@gmail.com) - https://www.mundoopensource.com.br @mhterres
- 19. IVR Data Delivery - PoC ▸ Allows integration with other systems ▹ HelpDesk systems ▹ Custom systems ▸ Use of XMPP PubSub (XEP0060) ▸ XMPP libs available for most languages ▸ ARI - the Statis App (queueapp.py) ▸ Asterisk 13 and above More informations: http://goo.gl/E7y08V Marcelo H. Terres (mhterres@gmail.com) - https://www.mundoopensource.com.br @mhterres
- 20. Questions ??? Marcelo H. Terres (mhterres@gmail.com) - https://www.mundoopensource.com.br @mhterres
- 21. Thanks !!! You can find me at xmpp:mhterres@mundoopensource.com.br mailto: mhterres@gmail.com You can also access my website: https://www.mundoopensource.com.br Marcelo H. Terres (mhterres@gmail.com) - https://www.mundoopensource.com.br @mhterres