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Measures of Success - Webinar

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Presented by Mark Graban, author of the book "Measures of Success.:"

Learn more about the book: http://measuresofsuccessbook.com/

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Measures of Success - Webinar

  1. @MarkGraban Mark@MarkGraban.com www.MeasuresOfSuccessBook.com Measures of Success React Less, Lead Better, Improve More (A Webinar) Slides & More: www.MarkGraban.com/IEX
  2. “There is not a day I don’t think about what Dr. Deming meant to us. Deming is the core of our management.” – Shoichiro Toyoda
  3. What problem are we trying to solve?
  4. 8 Daily Lean Management & Strategy Deployment
  5. What gets measured, gets managed
  6. How do we manage the metric? (or manage the system?)
  7. 75 80 85 90 95 100 Weekly New Premium User Registrations GOAL
  8. GOOD (Do nothing)
  9. BAD (Do something!)
  10. Three Core Questions 1. Are we achieving our goal? 2. How is our performance trending? 3. How do we improve?
  11. We don't have enough time to improve!
  12. Stop wasting time explaining noise
  13. "While every data set contains noise, some data sets may contain signals."
  14. "Before you can detect a signal within any given data set, you must first filter out the noise."
  15. Process Behavior Charts
  16. Predictable System Routine Variation "Noise"
  17. Three Rules for Detecting a Signal • Rule 1: Any single data point outside of the limits. • Rule 2: Eight consecutive points on the same side of the average. • Rule 3: 3 out of 3 (or 3 out of 4) points closer to the same limit than the average. • Also apply Rule 1 to the MR chart, if that's being used
  18. Three Rules for Detecting a Signal • Rule 1: Any single data point outside of the limits. • Rule 2: Eight consecutive points on the same side of the average. • Rule 3: 3 out of 3 (or 3 out of 4) points closer to the same limit than the average. • Also apply Rule 1 to the MR chart, if that's being used RULE 3
  19. Wheeler Says "SPC is a way of thinking, with some tools attached." 25
  20. This Should be Part of Lean "… consistently plot the measures on simple visual trend charts…"
  21. Goal = 36
  22. Don't miss signals
  23. "…the results are OK because it's below our goal."
  24. A Run Chart Helps
  25. Process Behavior Chart What Happened?
  26. There IS a time to react
  27. Standardize the New System Keep it Happening
  28. Show a Shift in Performance
  29. Predict Future, Better Performance
  30. Don't use the wrong signals
  31. What Does "Red" Tell Us? 37
  32. Process Behavior Chart View 38
  33. What Does "Yellow" Tell Us? Goal 39
  34. Process Behavior Chart View Goal 40
  35. Stabilize and Improve the System
  36. Unpredictable Performance STABILIZE THE SYSTEM! ROOT CAUSE?
  37. How to Ensure You Never Hit Goals IMPROVE THE SYSTEM!
  38. How to Create A Lot of Wasted Motion IMPROVE THE SYSTEM! DON'T OVERREACT!
  39. How to Ensure You Always Hit Goals IMPROVE THE SYSTEM?
  40. React Less Lead Better Improve More
  41. 9/10 to 9/13 Knoxville, TN
  42. Thank You! • Slides & More: http://www.markgraban.com/IEX • Email: mark@MarkGraban.com • Website: www.MarkGraban.com • Blog: www.LeanBlog.org • Twitter: @MarkGraban • Book: www.MeasuresofSuccessBook.com
  • thanhhainguyen

    Aug. 27, 2019

Presented by Mark Graban, author of the book "Measures of Success.:" Learn more about the book: http://measuresofsuccessbook.com/

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