3. Began as a Library Subcommittee exercise
6 years of data; Confidence on all surveys is at 99% +-3 (interim +-5)
Value of library: Place, content provider, services
Things that are structurally intertwined with library (core mission stuff) and not
programmatic
4. Survey limited by original purpose, time, questions asked, correlation is not causation etc.
‘Leading’ in terms of questions and attributes measured
Can’t measure actual behaviors
Value is subjective
5. The View from 40,000 feet
• The library is heavily used
• Value of library as space and content provider are diverging
• User discomfort is on the rise
• Some services are strained while others are not
6. What does
summary of data
suggest to you?
Think about what’s
there as well as
what is missing
Research like this
can be valuable in
assessing existing
services as well as
developing new
ones