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Search Engine Optimisation
What is search engine optimisation
(SEO)?
SEO “is the process of improving the
visibility of a website or a web page in
search engines via the ‘natural’ or un-
paid (‘organic’ or ‘algorithmic’) search
results”. (Wikipedia)
Also called natural or organic
optimisation
Image credit: creative commons,IconTexto
Search engines use complicated
algorithms to determine relevance
and ranking and these are always
changing.
So keeping your website in shape to
be ranked well by these algorithms is an
ongoing process!
Why is it important?
1. Because the higher up your website
is on the SERPs, the more likely you
are to get traffic to your site
2. Search traffic is qualified traffic
(users are explicitly looking for
what you have!)
3. You don’t pay for each click (as you
do with paid search)
In the early days of search engines,
meta data was used to index and rank
websites.
But this left the results open to
manipulation
Hence the complicated algorithms
that are used today.
Google says it uses more than 200
different factors.
These algorithms use page rank –
simply put, the more a website is
linked to, the more likely it is that the
community considers it an authority.
So search results today are determined
by on page and off page factors.
On page factors are the structure of
the website (HTML code, content etc.).
Off page factors are elements which
build links to the website.
Search engines look for:
1. Relevance
2. Authority
3. Popularity
Two types of SEO
White hat SEO works within the
parameters set by search engines.
Aims for long-lasting success
Black hat SEO refers to someone trying
to game or manipulate the search
engines.
Aims for massive short-term traffic
5 main areas of SEO:
1. Search engine friendly website
structure
2. Well-researched list of key phrases
3. Content optimised to target key
phrases
4. Link popularity
5. Usage data
1. Creating a search engine friendly
website structure
Remember, if spiders can’t find your
website, then users won’t find it via
search engines.
Use best practises
Search engine friendly design =
usability and accessibility
Remove technical barriers
Ensure there are direct HTML links to the
pages you want indexed.
Some barriers to visibility:
•Flash
•Frames based design
•No XML site map
•AJAX
•Video
•Dynamic URLs
2. How to research key phrases
These are the foundation of search
Users enter words they think are
relevant to their searches.
Aim to use keywords in your website
content that your target audience is
likely to use.
Finding keywords means understanding
search psychology.
When choosing consider...
•Search volume: how many searchers
are using that phrase?
•Competition: are other websites
targeting that phrase?
Vs.
•Propensity to convert: How likely is
the searcher using the phrase to
convert to your site?
Consider which term will lead to more
conversions.
•Value per lead: What is the average
value prospect attracted by the
keyword?
‘Budget Durban hotel’ vs. ‘Luxury
Durban hotel’
Where to start?
Brainstorm
•What is your
core business?
•The needs of
your customers?
•What do they
search for?
Also consider misspellings and
synonyms
Keyword search tools can offer
suggestions:
•Similar keywords
•Common keywords used with that
keyword
•Common misspellings
•Frequency of the keywords in search
queries
•Industry related keywords
•Keywords sending traffic to your
competitors
•Number of sites targeting your
keywords
Use a keyword spreadsheet to store
information:
Aim to get the right mix:
Low volume terms with low levels of
competition are good in the short-
term.
But high volume terms with high
levels of competition can improve
revenue over time.
3. Optimise content for key phrases
We need to ensure the site contains
content to target those phrases.
Website content must:
•Provide information to visitors
•Engage with them
•Convince them to do what you want
On top of that it must send signals of
relevance to the search engines.
Each web page should be optimised for
two to three key phrases:
•Primary
•Secondary
•Tertiary
Guidelines:
•Title tag: use the key phrase in the
title
•Header tags: use H1 tag, and other H
tags (H2, H3 etc)
•Body content: use key phrase three
times, more if it makes sense! About
350 words of content
•Bold: use <strong> tags around
keyword
•Alt tag for image: use at least once to
describe an image
•URL: use a URL rewrite so it appears in
the URL
•Meta description: Use keyword at
least once
Optimise images and video with the
relevant keywords as well.
You have to rely on how the image is
described.
Description
If images are correctly labelled,
search engines can index them.
•Use descriptive filenames
•Use ALT tags and title attributes
(Make sure websites make sense without
images)
With image displayed Without image displayed
•Ensure meta information is relevant
•Use descriptive captions, and keep
relevant copy close to the relevant
media
•Make sure the header tags and
images are relevant to each other
•For video, consider converting the
script to text and making this available
to search engines
•YouTube offers an auto-captioning
service that makes this easier to do
4. Links are vital to how the Internet
works
They are there to allow a user to go
from one web page to another
They help build signals of trust
They help to validate relevance
Relevant!
The content sends a signal of
relevance; the link validates that
signal.
e.g. A link with the text ‘Durban pet
friendly hotel’ sends the message that
you can trust the destination site is
relevant to the term ‘Durban pet friendly
hotel’.
Search engine spiders follow them
Not all links are equal
Pages with higher page rank
themselves, will give you much more
value when they link to you than pages
with a lower page rank.
More votes = more trusted = more
important = better rank on search
engines
What does a link look like?
<a href=”http://www.targeturl.com/targetpage.htm”>
Anchor Text</a>
(HTML code for a link)
http://www.targeturl.com/targetpage.htm
(Page the link leads to)
Anchor Text
(The text that forms the clickable link
displayed to users)
But you can include more information
<a href=http://www.targeturl.com/targetpage.htm
rel=”nofollow”>Anchor Text</a>
rel=”nofollow” – can be included when you
don’t want to vouch for the target URL.
So, how do you get more links on a
website?
Create valuable content people want
to read
Position yourself as an expert in the
field
Use infographics –
they’re popular and useful
Create tools and documents that
others want to use:
•Host interviews on your website
•Think outside the box
Create games that people want to play.
Make sure the theme is based on the
key phrases of your website!
Create widgets, browser extensions
and useful software.
Use WebPR to provide valuable links
to your content.
Use competitor analysis to find out
who is linking to your competitors and
which non-competing sites are
ranking highly for your key phrases.
5. Usage data
Usage data is the most effective way
of judging the true relevancy of a
website.
How do search engines access it?
They use cookies to record search
activity:
•Keywords used
•Websites visited from the search
engine
•Clickthrough rate
•Bounce rates
Most provide other services too.
Some of Google’s services:
•Google AdWords
•Google AdSense
•Google Checkout
•Google Analytics
What does this mean for SEO?
Websites must:
•Be valuable enough to attract both
visitors and links naturally
•Retain visitors and make sure they
return to the website
•Convert visitors
Social media is important too!
Social content can appear in SERPs
and is growing increasingly influential
in search rankings.
Use social media properties to
dominate brand SERPs.
Remember that real-time search relies
on social media.
e.g. Twitter
Links from social sites are used as
signals of relevance.
Personalised results are influenced by
your online social network:
e.g. If you are logged in to Google while
searching for blogs, you might be more
likely to see a friend’s blog.
Optimise your content for social
search engines.
Consider mobile SEO
Mobile SEO is a little different to desktop
SEO but the fundamental principles
remain.
There are some differences
•Search engines can deliver precise
location-based results to mobile
users
•The importance of usability in sites for
mobile devices
•Search engines having less data to
work with in terms of site history, traffic,
and inbound links
So remember to:
•Create usable, crawlable sites
•Format content for mobile usage
•Use links from mobile to desktop and
vice versa
•Submit a mobile XML sitemap
•Use the word “mobile” so search
engines know this is the mobile version
of your site
Local search means that location
matters. ‘Claim’ your location to verify
yourself.
A little advice:
•Avoid hidden text or hidden links
•Don’t use cloaking or sneaky redirects
•Don’t send automated queries to
Google
•Don’t load pages with irrelevant
keywords
•Don’t create multiple pages,
subdomains, or domains with duplicate
content
•Don’t create pages with malicious
behaviour, such as phishing etc.
•Avoid “doorway” pages created just
for search engines or other “cookie
cutter” approaches
•If your site participates in an affiliate
programme, make sure that your site
adds value
•Avoid links farms and focus on
attracting quality, valuable links
At the end of the day, create content
that users want, and make sure that
content is accessible to both search
engines and users.
PPC Advertising
What is PPC advertising?
Pay per Click (PPC) advertising is where
the advertiser pays only for each click
on their advert.
PPC adverts
They’re easy to spot – on the top of SERPs
and on the right hand side.
They also appear on content sites and
social networks.
PPC advertising revolutionised the
online advertising industry and today it
generates 99% of Google’s revenue.
We will focus on PPC advertising on
search engines and social networks
PPC advertising is keywords based.
It is based on the search term a user
enters into a search engine. This means
that it uses a “pull” strategy rather than
a “push” strategy.
The beauty of PPC advertising on search
engines is that adverts are displayed
when potential customers are already
expressing interest.
Users are spoken to when they are
already in the right frame of mind, the
message is not pushed on to them like
TV advertising.
How does it work?
Usually runs as an auction model –
advertisers place bids to appear
based on certain criteria.
Then advertising platforms
determine when adverts are eligible
to appear.
So the advertiser:
•Creates the advert copy
•Determines the landing page for the
advert
•Selects the keywords or criteria
•Chooses the maximum amount they
are willing to pay per click
And the advertising platform:
•Checks the advert for compliance to
editorial guidelines
•Displays the advert for relevant search
criteria
•Determines the rank of the advert -
based on the advertiser’s maximum bid
and the relevance of the advert
The majority of PPC advertising spend is
on Search network PPC advertising –
this is the more targeted network.
They appear on SERPs and are mostly
text – but more formats are becoming
available.
But display advertising (on content
pages, like news sites) and social
networking advertising are important
growth areas.
More advertisers are now moving to the
display and mobile networks in order
to attract relevant traffic and
increase exposure.
Types of PPC adverts
Text advert format:
Heading
www.DisplayURL.com
Two lines of advert copy,
Which can be displayed on one line
Vanity URLS: The URL shown is not
necessarily the URL that the user will
click through to.
Roses for Valentine’s
www.flowers.co.za/roses
A dozen red roses for your love
Fast, free delivery in RSA
The display URL:
•What the user sees
•Domain must match destination URL
•Can use vanity URLs
The destination URL:
•Domain must exist
•One ad group per domain
•Domain must match display
Vanity URLs make them look appealing
and keywords can be used to further
increase the relevance of the ad to the
user’s intent.
When writing PPC adverts, the number
of characters are limited and
restrictions exist.
Google AdWords guidelines:
•Heading: max 25 characters
•Display URL: max 35 characters
•Line 1: max 35 characters
•Line 2: max 35 characters
•No repeated exclamation marks
•No word in capitals only
•No nonsense words
•No claims of “best”, “number one” or
superlatives, unless they can be
verified by a reliable third-party
•Product numbers may be used
Remember, there are usually no images
in PPC adverts – the copy is key!
To help, use dynamic keyword
insertion – inserting the search
keywords dynamically into the advert
copy.
Also use compelling calls to action or
mention special offers:
Buy now, sign up now, enter now, 10%
discount...
Advert extensions can be used to add
more information to text PPC adverts.
Google offers five text ad extensions:
Location extensions
Image credit: Google Adwords,
http://adwords.google.com/support/aw/bin/answer.py?hl=en&answer=188235
Sitelinks extensions
Image credit: Google Adwords,
http://adwords.google.com/support/aw/bin/answer.py?hl=en&answer=188235
Phone extensions
Image credit: Google Adwords,
http://adwords.google.com/support/aw/bin/answer.py?hl=en&answer=188235
Product extensions
Image credit: Google Adwords,
http://adwords.google.com/support/aw/bin/answer.py?hl=en&answer=188235
Seller rating extensions
Image credit: www.adwords.blogspot.com
Not all extensions are supported in
all countries – look to see if you
country is included in the AdWords help
forum.
Facebook PPC adverts are based on
the interests a user enters into their
profiles and their demographics.
They can be used to drive traffic to
assets on Facebook or to an external
site.
They contain images as well as text.
How do you target PPC adverts?
Keywords are central!
There are an estimated 200 million
searches performed each day and nearly
50% of all searches are unique.
It would be impossible to find all the
terms searchers use so there are
different keyword match types.
Broad match: keyword
Phrase match: “keyword”
Exact match: [keyword]
Negative match: -keyword
Modified Broad match: +keyword
Broad match – i.e. Tennis shoes.
Your advert will be found when any of
or all words are searched for.
Also includes some synonyms and
misspellings.
Search includes:
tennis shoes
red tennis shoes
tennis sneaker
history of tennis shoes
Phrase match – i.e. “Tennis shoes”
Your advert will appear when the
phrase appears complete or in order.
Direct match extension – i.e. red
+sneakers
Your advert will appear for any search
containing red and sneakers and
variations of sneaker (the marked
keyword).
Modified broad match – i.e. Tennis
+shoes.
Each word preceded by a + must appear
in the user's search exactly or as a
close variant.
Close variants will include:
misspellings, singular/plural forms,
abbreviations and acronyms, and
stemmings.
Modified broad match has the broad
match reach, the exact match
precision, and the phrase match
flexibility.
Specify languages and locations your
advert is targeted for.
Include country, city and postal code
Use Facebook advertising to target
based on:
•Gender
•Location
•Relationship status
•Age group
•Likes and interests
•Brand interactions
Bidding
Advertisers must decide the maximum
they are willing to pay per click - max
CPC bid.
But every time there is a search, there is
an auction for the adverts for that
search term – a Generalised Second
Price Auction (GSP).
Each advertiser pays the bid of the
advertiser below them, plus a
standard increment.
Ranking is not as simple
The bid and other factors are taken into
account = Quality Score (QS)
Quality Score is determined by:
•The bid amount
•Relevance of keywords to search term
•Relevance of advert copy to the search
term
•Relevance of the landing page to the
search term
•Historic performance of the advert
Conversion rates and click-through
rates
Those adverts nearer the top of the
page (best ranked) attract the highest
CTRs.
They also have
a higher cost
per click.
More clicks aren’t necessarily better
Set up goals to track conversions
Goals can be:
•Buying a product
•Booking a plane ticket
•Filling in a form
•Sending an enquiry
•Making a phone call
Click-through rate (CTR) is clicks /
impressions (each time the advert is
shown) %
Click-through rate tells you how well
your copy is performing.
Conversion rate tells you how well
your campaign is performing.
You need to know the value of each
conversion so that you don’t pay too
much per click.
With this info you can adjust
accordingly:
•Change keyword match types
•Change bids
•Change ad copy
•Change budget allocations
•Improve website conversion rate
Use Adwords conversion tracking to
report on campaigns
Google AdWords offers conversion
tracking tags.
But for other networks use third-party
tracking.
Set budgets to:
•Daily
•Monthly
•None
How do you choose a platform?
This is subjective and most large
advertisers run PPC campaigns on a
number of platforms.
The key is testing!
Use the long tail of search to figure
out low volume, niche searches – it can
do wonders for a PPC campaign!
The sum of the unique searches is the
same as the sum of non-unique
searches.
So, low volume, niche search terms:
•Are more targeted
•Have less competition
•Can have a lower CPC
•And a higher conversion rate
•May have a lower quality score so can
take a while to get traffic
Landing pages are also vital
Aim to create landing pages that keep
the user focused on the conversion
goal – the home page gives them too
many options to consider.
Create dynamic landing pages to
simplify the process
How to plan a PPC campaign
1. Do your homework – conduct an
online and offline analysis of the
business
Identify:
•A clear brand
•Identity
•Unique selling point
2. Define your goals
What do you want users to do once
they click on your advert?
3. Budget, CPA and targets
How much are you willing to spend?
Determine your target CPA.
Keep in mind, it can take months for a
campaign to stabilise.
4. Keyword research
What keywords are potential customers
using?
What words indicate undesirable
clicks?
•Free
•Cheap
Similar or related keywords.
5. Write the adverts
•Write compelling copy
•Make your headings and display URLs
stand out
•Use keywords in your copy
•Target the landing page to adverts
•Adverts need to be worded differently
for the different platforms – different
types of user behaviour
6. Place your bids
Tweak them as you test your campaign
7. Track
Get your tracking tags in place
8. Measure, analyse, test, optimise!
•Use conversion tracking
•Test text vs image/video
•Test different landing pages
•Test different networks/platforms
•Test different demographics
•Test different bidding strategies
Social Media Channels
What is social media?
Media designed to be shared (written,
visual, audio, audio visual, etc.)
Also called Web 2.0, consumer
generated media (CGM) and new
media.
Traditional vs. Social Media
Traditional media has adapted to keep
up with audiences.
e.g.
•Newspapers are published in print and
online
•TV adverts are available online
www.thetimes.co.za
What are the social media channels?
•Bookmarking and aggregating
•Content creating
•Social networks
•Location based social networks
Bookmarking and aggregating:
Storing a website’s URL so that you can
locate it again easily.
Use chiclets to make it easier to submit
and share the articles.
Social bookmarking: Delicious
(www.delicious.com)
Aggregating sites where users can
vote on content:
Digg (www.digg.com)
Muti (www.muti.co.za)
Reddit (www.reddit.com)
Select categories of your choice to
‘stumble’ through the web:
Stumbleupon (www.stumbleupon.com)
How can you use these as marketing
tools?
See how your brand is perceived:
•Tags
•Mentions
•Likes
•Etc.
Create free content to share:
•Articles
•Video
•Images
Share videos
On YouTube over 65 000 videos are
uploaded daily.
Tap into existing online video
audiences.
2 ways to market through YouTube:
•Promote content through YouTube
•Advertise next to content on YouTube
e.g. www.youtube.com/Sienna
Customise your own YouTube Brand
Channel
(www.youtube.com/BMWSouthAfrica)
If an advert is good enough, people will
want to watch it
Place Google AdWords on YouTube
videos
Share knowledge – the wiki
•Create and update documents
•Review versions
•Community-oriented tools
Available to all:
www.wikipedia.com
www.wikitravel.org
Or for specific groups:
geekdinner.pbwiki.com
www.pbwiki.com
Create your own wiki.
What about Blogging?
•175 000 new blogs created daily
•Over 1.6 million posts updated every
day
•That’s a lot
Include the basics:
•Author
•Blog post title
•Tag
•Comment
•TrackBack
Make it easy for readers by including:
•RSS feed to subscribe
•Categories
•Blogroll
•Archives
RSS = Really Simple Syndication
Instead of visiting various websites for
updates, information is packaged and
sent to your RSS reader.
Image Credit: Creative Commons, Maja Bencic
Use Corporate blogging to
communicate with staff, investors,
customers etc.
Keep them
•Relevant
•Appealing
•Transparent and honest
•Personal and entertaining
And post regularly!
List your blog in directories.
e.g. Google’s Directory
(www.google.com/dirhp)
and BlogCatalog
(www.blogcatalog.com).
Use blogging as a marketing tool by
listening and engaging in the
blogosphere – comment on relevant
posts.
Set up a blog:
•Wordpress (www.wordpress.com)
•Tumblr (www.tumblr.com)
•Posterous (www.posterous.com)
•Blogger (www.blogspot.com)
Use microblogging to broadcast news,
improve customer service and market a
brand’s profile.
To do this use:
•Instant Messaging (IM)
•The web
•Mobile text messaging
•Facebook applications
•Or Twitter (www.twitter.com)
Get content out without using media
channels.
Create a podcast
Have your own radio show – which can
be listened to at any time.
Why? Because they’re:
•Targetable
•Measurable – you can see # of
downloads
•Controllable – it’s your content
•Relatively inexpensive
And they can be distributed via RSS.
But always make high quality, real
content!
Build relationships through social
networking
Social networks can be for general
audiences: www.facebook.com
or for niche audiences:
www.linkedin.com.
You can build your own social
network
•Ning (www.ning.com)
•Motribe (www.motribe.com)
Or use existing platforms like Facebook
which offers different ways to connect
with potential customers.
Use pages to create profiles for
brands.
Introduce branded applications to
create experiences.
Include
viral
sharing to
expose the
application.
Use engagement ads and ASUs.
Engagement ads are large and
interactive.
ASUs are small and simple.
Facebook also offers:
•Promotions
•Facebook connect
•Like button
•News feed
But how successful is your social media
campaign? Track it to find out!
Use:
•Facebook Insights
•YouTube Insights
•Twitter analytics
If you’re not a Twitter advertiser use:
www.hootsuite.com
or
http://www.twitalyzer.com/
Use click tracking with URL
shorteners.
An easy way to share long links by
providing a short URL that redirects to
the original link.
•bit.ly
•goo.gl
•ow.ly
e.g. If we want to tweet a link to a
blog post...
The URL before:
http://www.gottaquirk.com/2011/02/08/
the-future-of-online-reputation-
management-software/
That’s 89 characters!
The URL after using goo.gl:
http://goo.gl/wQXMo
Only 19 characters, and can be
tracked.
For further tracking use web analytics
In Facebook, tracking script can also be
inserted in pages served through an
iFrame.
iFrames allow you to draw information
from other websites to display. For
example, a YouTube video.
Finally, the Rules of Engagement
•Market to bloggers (they’re influential)
•Go to where your consumers are
•Use chiclets and easy to share URLs
•Use targeted advertising
Use social media to engage with
audiences in a channel they have
selected and prefer.
Establish direct, personal contact on a
level not available to traditional
marketing campaigns.

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Mkt 460 Week 6

Editor's Notes

  1. Update – needs to be new blog
  2. Include images of each
  3. Image?