1. Lead Time Reducción of facturation costumer order since the
clean order measure in days.
Project Manager
Matias Gabriel Anselmi
Team
Cristian Miner
Gustavo De Caterini
Silvio Sanchez
Sponsor
Andres Marotta
Category
Costumer Satisfaction
Argentina
Results - Impact on customer experience
KPI 4,37 1,71
Due to current circumstances and results of customer
surveys, we need to reduce the time lag from the time of the
release order until the invoice and is available for shipment to
the plant. Separating into two large groups of orders own
distribution center and local adaptation. Besides ensuring the
proper FIFO for release dates of these claims to avoid the
backlog of orders sodre point that may become more difficult
to treat than others
Project timing
End date
10 09
Start date
02 09
DMAIC
current step
Control

2. Costumer
SOL
Voice of costumer
Reduction in treatment time to deliver orders to
customers faster without delay on the CD.
Sales
Costumer
Increased customer satisfaction due to the resolution of
logistic problems
Shorten the time from which to load the order until the
customer receives it
Finance Maintain control of backlog of orders not to have
recovered immobilized capital.
Measure and Analyze: VOC
Lead Time Reducción of facturation costumer order since the
clean order measure in days.
Project Manager
Matias Gabriel Anselmi
Team
Cristian Miner
Gustavo De Caterini
Silvio Sanchez
Sponsor
Andres Marotta
Category
Costumer Satisfaction
Argentina
Project timing
End date
10 09
Start date
02 09
DMAIC
current step
Control

3. Measure and Analyze
Lead Time Reducción of facturation costumer order since the
clean order measure in days.
Project Manager
Matias Gabriel Anselmi
Team
Cristian Miner
Gustavo De Caterini
Silvio Sanchez
Sponsor
Andres Marotta
Category
Costumer Satisfaction
Argentina
Project timing
End date
10 09
Start date
02 09
DMAIC
current step
Control
4,37
4,80
4,56
2,38
1,23
1,45 1,39 1,38
1,71
0,00
1,00
2,00
3,00
4,00
5,00
6,00
Feb-09
Mar-09
Abr-09
May-09
Jun-09
Jul-09
Ago-09
Sep-09
Oct-09
Nov-09
Dic-09
Y Actual Y Objetivo

4. Findings – Root causes: ISHIKAWA
Lead Time Reducción of facturation costumer order since the
clean order measure in days.
Project Manager
Matias Gabriel Anselmi
Team
Cristian Miner
Gustavo De Caterini
Silvio Sanchez
Sponsor
Andres Marotta
Category
Costumer Satisfaction
Argentina
Project timing
End date
10 09
Start date
02 09
DMAIC
current step
Control
CLIENTE
1- No funciona bien la liberacion y
asignacion FIFO de pedidos de clientes
en el SDS.
2- Se liberan los pedidos de Cliente por
urgencias sin respetar el FIFO de
pedidos.
PLANIFICACION
1- Falta de versatilidad en el CD para
atender los picos de demanda en algun
sector en particular.
1- Falta de ajuste de materiales de
manera rapida para evitar pedidos
liberados sin poder preparar.
1- Falta un sistema de activacion de
quiebres en el stock.
1-Falta de un sistema para activar pedidos
atrasados. 2-Falta
de un sistema FIFO de picking y
preparacion.
SISTEMA
1- Falta una planilla con los Picking
liberados.
MATERIALES PROVEEDORES METODOS
Y = f (x)
El tiempo medido en dias promedio
ponderados por cantidad de lineas y
fecha, desde que se liberan los pedidos
hasta que se facturan, asegurando el
FIFO de los pedidos.

5. Implementation of a payroll backorders control and activation system under FIFO
Implementation of the cyclic counting system, with adjustment determination no
longer than 48 hs
Rotation Plan for positions within the CD, to increase versatility
Build a procedure of process control system
Generate a template to control the overall amount of backlog
Implementation of a CDO system monitored by the plant according to the forecast
traffic light of stock in CD.
Improvement actions
Lead Time Reducción of facturation costumer order since the
clean order measure in days.
Project Manager
Matias Gabriel Anselmi
Team
Cristian Miner
Gustavo De Caterini
Silvio Sanchez
Sponsor
Andres Marotta
Category
Costumer Satisfaction
Argentina
Project timing
End date
10 09
Start date
02 09
DMAIC
current step
Control

6. Results and Controls
Lead Time Reducción of facturation costumer order since the
clean order measure in days.
Project Manager
Matias Gabriel Anselmi
Team
Cristian Miner
Gustavo De Caterini
Silvio Sanchez
Sponsor
Andres Marotta
Category
Costumer Satisfaction
Argentina
Project timing
End date
10 09
Start date
02 09
DMAIC
current step
Control
RESULTADOS: Y inicio: Objetivo: Actual: Avance
IMPACTO CCO Objetivo: Actual: Avance
RECURSOS: Objetivo: Actual: Avance
TIEMPO: Fecha Inicio Objetivo Actual: Avance
ACCIONES: Sin atraso Con atraso Avance6 0 100%
4,4 2,0 112%
1-12-08 1-12-09 1-10-09 83%
1,7
112%
0%
0%
83%
100%
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
RESULTADOS:
IMPACTO CCO
RECURSOS:
TIEMPO:
ACCIONES:

7. Results and Controls
Lead Time Reducción of facturation costumer order since the
clean order measure in days.
Project Manager
Matias Gabriel Anselmi
Team
Cristian Miner
Gustavo De Caterini
Silvio Sanchez
Sponsor
Andres Marotta
Category
Costumer Satisfaction
Argentina
Project timing
End date
10 09
Start date
02 09
DMAIC
current step
Control
RESULTADOS: Y inicio: Objetivo: Actual: Avance
IMPACTO CCO Objetivo: Actual: Avance
RECURSOS: Objetivo: Actual: Avance
TIEMPO: Fecha Inicio Objetivo Actual: Avance
ACCIONES: Sin atraso Con atraso Avance6 0 100%
4,4 2,0 112%
1-12-08 1-12-09 1-10-09 83%
1,7
112%
0%
0%
83%
100%
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
RESULTADOS:
IMPACTO CCO
RECURSOS:
TIEMPO:
ACCIONES: