4. B.A. Psychology,
University of Colorado
Boulder
Professional in Human
Resources (PHR) – from
Human Resources
Certification Institute
Associate Director
of Administrative
Services
Finance
Facilities
Human
Resources
5. Every day every
person in the
organization makes
many decisions…
…resulting in
purposeful action.
8. “What we try to do is establish a clear and simple set of values that we
understand…We just say, ‘Southwest Airlines doesn’t do that. Maybe somebody
else does, but we don’t.’ It greatly facilitates the operation of the company.”
—Herb Kelleher, CEO Southwest Airlines
9. Jobs-To-Be-Done (JTBD)
In the 1960s, Theodore Levitt (economist
Harvard Business) said, “People don’t want
a quarter-inch drill, they want a quarter-
inch hole.”
10. New Directors Lead
in New Directions
• What are your
strengths?
• In what ways does the
Library excel?
• What are your
dreamsfor the
Library in the future?
• How do you see yourself
contributing to these
achievements
?
11. Appreciative Inquiry in a Single Slide
Appreciative Inquiry is… Problem Solving is…
Positive Possibilities.
19. Deciding how to make decisions is
important to your outcome.
North Denver Art Museum Frederic C. Hamilton Building
20. You mean that mechanical building
in the middle of campus?
The one with no windows?
No, really look closer... There are
a lot of windows.
The whole skin of the
building is windows
actually.
21. Decision was made to remodel not
pursue new bldg. Charette held
with three institutions, AHEC and
potential investors.
Seeing possibility instead of
problems aids in the decision
to pursue a remodel of our
award-winning building.
31. • Decide Appreciatively
• Focus on the JTBD - Learning
• Measure Success
• Sharing Leadership allows
knowledge and expertise to shine
from anywhere.
• Create enabling knowledge sharing
and communication systems
• Use evidence to adapt
• Explore and Discover
• Align resources with goals
Denver Skyline and City Park, designsbykari May 2, 2010
Budget allocations Procurement Grants Fundraising Remodel/ Design Security Hiring Plans/Onboarding Training/Staff Development Performance Management If it touches the building, a person or costs money, I will somehow touch it. Because my job deals with the allocation of funds, space and human time and skills and, due to the fact that these resources aren’t limitless, it is natural for my position to not only strategize, but to help others decide how to decide.
Seems important then that everyone in the organization make strategic, evidence based decisions.
There are a lot of ways to strategize and a lot of ways to make decisions. We started with a re-write of the Mission, Vision and Values and the creation of a strategic plan. Everyone is familiar with a strategic plan? Generative Metaphors, Sagas, etc.
Successful answer to how to make decisions should result in this person and this person moving the same way with the same purpose. Obviously this isn’t the end all be all of measurement or evidence based decision making, but it does align individual employee action with org action pretty quickly. Insert into individual plans etc. You need other evidence based decision making to create the plan in the first place. Knowing stakeholder needs etc. Evidence of what has worked for you or others in the past etc. Values driven organizations are huge in the US. W
Helps everyone know what to do Lets you know what information to reject or keep – when to ask customers? Maintaining outdated values and missions have driven some companies into the ground so good to think about becoming a Learning Org. Next few years my job will include exploration of worldviews and values and explorer archetype.
We have to answer in limited times what job to do, what to stop doing, what to do newly or differently. Aligning fiscal and human resources in an unknown is difficult. Evidence cannot just be asking what people want although focusing on user experience is a good thing.
Mary uses AI to identify new directors and flatten org. Flat was possible when discovering and status quo. Really brief AI slide. What is newly possible, what to get rid of? What to do differently?
One of our decisions is to try to engage appreciatively. Use language from Maureen’s paper here to describe general premise of AI
Everyone speaks, everyone listens, everyone leads. See Zaana and Mary paper for clear, brief definition.. Then our SLT charge. Refine inclusive organizational systems and processes for effective and efficient Library communication, decision making, and planning. Annually review and update strategic plan and identify accomplishments, constantly seeking to discover new ways of achieving (or exceeding) plan goals. Develop academic program plan on 5 year cycle, including progress reports. Approve the annual Library budget, receive regular budget updates, consider supplemental budget requests, and monitor initiative/project progress. Receive regularly scheduled library committee reports and provide coordination and direction as needed. Review and approve any policies.
Enabling systems? Dr. Mirijamdotter visits in 2009 to help create enabling systems to fortify our evidence-based culture grounded in shared leadership and strategic planning. How much detail should I go into or should I skip???
We have 4 types of staff. Typical hours. Pay. Workload agreements.
Acme Company needs to replace their employee and now they are looking for a candidate who has the skills of a Project Manager, Computer Programmer and Network Engineer... all in one. Unrealistic and unconnected, the client assumes that because they were able to create a person with this experience, there should be others out there. The quintessential Purple Squirrel . In addition to deciding what type of person to hire in terms of classification, we spend a lot of time negotiating hiring plans. We have to answer in limited times what job to do, what to stop doing, what to do newly or differently. Urban Dictionary
Additionally, when we have time we don’t always use it. My last official vacation was in May of 2012. I spent 10 days in Hawaii. At least 6 people at AL lost time.
AI questions to new hires. No you don’t always want the best. You want a good fit. Sometimes the best fit in a volatile world is simply someone who thrives in a volatile world. Maybe it’s someone who doesn’t want more than 13 days of vacation.
Another enabling system for communication, sharing of knowledge and shared leadership is the Learning Café. There is also a Supervisor Discussion Group. Both are successful and the idea is being developed in other areas such as creation of security meetings and blogs that fortify customer service philosophy and share tacit experiences. Other staff development discussion?
1971 and 2006 – some say the building on the right held so strongly to the importance of the design being different and art in itself, that it has negatively affected the functionality of the building. Hard to hang art on slanted walls. Some people experience vertigo.
The building was designed by internationally-recognized architect Helmut Jahn . Its design excellence was recognized by the Chicago chapter of the American Institute of Architects (AIA) in 1978. [3] In 2009, it earned the Denver AIA 25-year Award, which recognizes the enduring quality of architectural design that has withstood the “test of time” and still functions in its original capacity
Phase one funded by Library Once completed, Design Divas tried to take over some planning for café and realized – need architectural assistance so criteria for how to decide was clear and not in the hands of a few. No real expertise at our table either.
Architects on board and we do BOD Examples of how guiding principles are working pic of new and old computer commons. Pick of Discovery Wal
Hence the chance to continue with the improvements
Summary pick a direction, intent, alignment of internal systems, evidence allow expertise to shine from anywhere How do we decide at AL? JTBD, grounded in Shared Leadership, AI, supported by enabling systems. Appreciatively, with Discovery and Exploration, Summary pick a direction, intent, alignment of internal systems, evidence allow expertise to shine from anywhere
Summary pick a direction, intent, alignment of internal systems, evidence allow expertise to shine from anywhere How do we decide at AL? JTBD, grounded in Shared Leadership, AI, supported by enabling systems. Appreciatively, with Discovery and Exploration, Summary pick a direction, intent, alignment of internal systems, evidence allow expertise to shine from anywhere
