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Becoming a great listener with one simple trick

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Becoming a great listener with one simple trick

  1. 1. Becoming a great listener with one simple trick NOVA FRANKLIN
  2. 2. I’m really into people… What they think. What they do. And why. 2
  3. 3. Our journey… 1.Why it’s important to be a great listener 2.What great listeners do 3.What poor listeners do 4.What gets in the way 5.How to be a great listener 6.Practice makes perfect
  4. 4. One Why it’s important to be a great listener. 4 • We don’t live in a vacuum. Most of us interact with other humans every day. We are mothers, lovers, brothers, children, friends and peers (as well as designers). • People can tell when you are not listening.It makes them feel uncomfortable. Sometimes they get cross and they shut down the conversation. Our ability to understand and connect with them is then diminished. • As a designer (as well as a regular human) this can have diabolical consequences. • BUT - Magic happens when you really start to listen to others.
  5. 5. Two What great listeners do. 5 • Eye contact • Smiling • Nodding • Open body language • Using words that show they are listening - e.g. hmm, tell me more, what I just heard you say is…
  6. 6. Three What poor listeners do. 6 • Don’t make eye contact • Look at their screens • Have closed body language (e.g., arms or legs crossed) • Appear to not hear what you say • Interrupt • Are too distracted to engage in the conversation
  7. 7. Four What gets in the way? 7 • I’m too busy • You are stupid • I don’t like you • I don’t care about what you are saying • I’d rather think my own thoughts • What I have to say is much more important • I can’t wait to tell you what’s on MY mind
  8. 8. Five Think (but don’t say)… “This person has something really important to say” 8
  9. 9. Now it’s your turn! Practice so you are able to create a habit that allows you to use this mind hack when you feel like you are leaning away during a conversation Tweet to let me now what happens @menovaf P.S. Try not to be creepy

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