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Community Insights
Digital Tools of Engagement
About NCME:


We help stations engage their
communities. 

We are funded by the Corporation
for Public Broadcasting to design,
develop, and deploy print, digital,
online, and other resources that:
•  You and your colleagues can use to initiate or
   enhance a two-way conversation with community
   members.

•  Help tell your community and potential funders about
   your value as an essential local institution.

•  Identify opportunities that can help you find partners
   and funding for your work.


                          For more information:
                Visit our website at mediaengage.org
                         Call us at 866-234-2016
                 Email us at info@mediaengage.org
Get Social



#ComInsights
Today’s Presenters



                   Michael Caputo,
                                           Kelly Chen,
                 Public Insight Network                  Moderator:
                                          PBS NewsHour
Ian Hill, KQED                                           Ann Alquist,
                                                           NCME
What is digital engagement?

 Using social media and online tools
 to create an authentic two-way
 interaction with your community.

 Involves listening, responding and
 creating content that’s relevant to
 your community.
Ian Hill
Online Community
Engagement Specialist
KQED
Storify
           A presentation in 13 slides
  Starring the cast of HBO’s landmark drama




By Ian Hill, KQED News Engagement Producer
Curation
Selecting and organizing content into a
format that conveys a message to an
audience.

Journalism is curation
with context.

Good curation, like
good journalism,
engages the
audience.
“A Facebook Story”




The Washington Post, Dec. 9, 2010
Storify is…
A free web-based tool for curating online
content into an embeddable format.

Storify should not be…
   •  A Twitterfeed
   •  A replacement for all
      other online news
      coverage*

   * Yet
•  Storify	
  back	
  end	
  
Good Storifys…
•  Offer engaging narratives
•  Provide context
•  Give consumers a point of view not found in
   other news coverage
Bad Storifys are…
•  Really long
•  Lacking text
•  Lists of Tweets
How Do You Measure Success?
KQED’s Top 5 Storifys By Views
1. Collision Puts Buster Posey on the DL
2. 8 Tips for Surviving a Chilly San Francisco
Summer
3. Occupy Oakland Calls for General Strike
4. Anderson Cooper: “The Fact is, I’m Gay.”
The Bay Area: We’re Not Surprised.
5. BART Service Down Between East Bay
and SF Causing Commute Snarls
How Do You Measure Success?
Questions? Ask Ian!
•  ihill@kqed.org
•  @ianhillmedia
•  Facebook.com/ianhillmedia
Michael Caputo
Analyst, Public Insight Network
American Public Media (APM)
Interactive audio for
    storytelling…
The giants
        (thanks for the shoulders)




Amanda Peacher    Sharon McNary        Carolyn Adolph
 Oregon Public   Southern California      KUOW
 Broadcasting      Public Radio           Seattle
SoundCloud = Voices captured for a
networked world.
Embeddable clips that accept comments…
But how?
• Create system for capturing
  audio
• Reach sources online/on-
  the-air
• Capture and showcase
  audio
Create system
Create system
Reach sources 	
  
Capture & showcase	
  
Capture & showcase	
  
Capture & showcase	
  
TIPS	
  
       Sarah Marshall of Journalism.co.UK has
                 SoundCloud tips

•  http://blogs.journalism.co.uk/2011/06/23/news-organisations-are-
   increasingly-using-soundcloud-says-founder/

•  http://blogs.journalism.co.uk/2011/12/02/ten-ways-journalists-
   can-use-soundcloud/


                  SoundCloud’s tip sheet
•  http://soundcloud.com/101/journalists

	
  
                                              For more information:
                   Michael Caputo – mcaputo@americanpublicmedia.org
Kelly Chen
Social Media Production Assistant
PBS NewsHour
Pinterest:
Not Your Grandma’s Scrapbook
Inspirations
Hopes and Dreams
Aspirations
Pinterest & American Graduate
Media Coverage
What We Found
•  Decision to stay in school is personal and
   empowering

•  Motivations can be visually represented
   (family photos, smart phone photos, quotes,
   video)

•  Immediate response from “Pinners” via likes,
   shares and comments

•  Presentation: Pinterest boards bring a new
   kind of engagement
How to Participate
Outreach
“Final” Product
Share


Tag community
partners

                                Invite
                        participation
Increase Engagement


                            Strangers feel
                                connected




Empower
students
Promote
Tips
1)  Frame your focus:
     •  Why do you go to school?
2)  Show why:
     •  Why is this important?
     •  Why should I contribute?
3)  How to participate:
     •  What should I submit? What kind of photo?
     •  How should I submit it?
     •  Show examples
4)  Outreach:
     •  Who do you want to hear from?
     •  Use your connections
5)  Promotion:
     •  Let your community partners know
     •  Tag it on air, online, word-of-mouth
6)  Share submissions it across social platforms:
     •  Twitter, Facebook, Tumblr, station site
How Public Media is Using Pinterest
Links and Resources
•    'Why I Go to School': An Antidote For Dropping Out
•    NewsHour Extra: Why I Go to School Lesson Plan
•    Pinterest Board: Why I Go to School
•    Pinterest Board: ‘I Am an American Graduate’
•    PBS NewsHour American Graduate
•    Teresa Gorman’s ‘Public Media on Pinterest’ Board
Questions?

Email: kchen@newshour.org
    Twitter: @chenk_x
Digital Engagement Checklist
Did I engage in a conversation with the public
through social media this week?

Did I learn something about my community this
week? Did I teach something?

Did I get a story idea from an online community
that I engaged with this week?

Did I find a source for my reporting through social
media this week?

Did I represent community interactions using digital
tools?
Thanks for joining us!
   Subscribe to the NCME blog
for blog posts from our presenters
and regular engagement insights.

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Digital Tools of Engagement: Storify, SoundCloud, Pinterest

  • 2. About NCME: We help stations engage their communities.  We are funded by the Corporation for Public Broadcasting to design, develop, and deploy print, digital, online, and other resources that:
  • 3. •  You and your colleagues can use to initiate or enhance a two-way conversation with community members. •  Help tell your community and potential funders about your value as an essential local institution. •  Identify opportunities that can help you find partners and funding for your work. For more information: Visit our website at mediaengage.org Call us at 866-234-2016 Email us at info@mediaengage.org
  • 5. Today’s Presenters Michael Caputo, Kelly Chen, Public Insight Network Moderator: PBS NewsHour Ian Hill, KQED Ann Alquist, NCME
  • 6. What is digital engagement? Using social media and online tools to create an authentic two-way interaction with your community. Involves listening, responding and creating content that’s relevant to your community.
  • 8. Storify A presentation in 13 slides Starring the cast of HBO’s landmark drama By Ian Hill, KQED News Engagement Producer
  • 9. Curation Selecting and organizing content into a format that conveys a message to an audience. Journalism is curation with context. Good curation, like good journalism, engages the audience.
  • 10. “A Facebook Story” The Washington Post, Dec. 9, 2010
  • 11.
  • 12. Storify is… A free web-based tool for curating online content into an embeddable format. Storify should not be… •  A Twitterfeed •  A replacement for all other online news coverage* * Yet
  • 13.
  • 15.
  • 16. Good Storifys… •  Offer engaging narratives •  Provide context •  Give consumers a point of view not found in other news coverage
  • 17. Bad Storifys are… •  Really long •  Lacking text •  Lists of Tweets
  • 18. How Do You Measure Success? KQED’s Top 5 Storifys By Views 1. Collision Puts Buster Posey on the DL 2. 8 Tips for Surviving a Chilly San Francisco Summer 3. Occupy Oakland Calls for General Strike 4. Anderson Cooper: “The Fact is, I’m Gay.” The Bay Area: We’re Not Surprised. 5. BART Service Down Between East Bay and SF Causing Commute Snarls
  • 19. How Do You Measure Success?
  • 20. Questions? Ask Ian! •  ihill@kqed.org •  @ianhillmedia •  Facebook.com/ianhillmedia
  • 21. Michael Caputo Analyst, Public Insight Network American Public Media (APM)
  • 22. Interactive audio for storytelling…
  • 23. The giants (thanks for the shoulders) Amanda Peacher Sharon McNary Carolyn Adolph Oregon Public Southern California KUOW Broadcasting Public Radio Seattle
  • 24. SoundCloud = Voices captured for a networked world.
  • 25. Embeddable clips that accept comments…
  • 26. But how? • Create system for capturing audio • Reach sources online/on- the-air • Capture and showcase audio
  • 33. TIPS   Sarah Marshall of Journalism.co.UK has SoundCloud tips •  http://blogs.journalism.co.uk/2011/06/23/news-organisations-are- increasingly-using-soundcloud-says-founder/ •  http://blogs.journalism.co.uk/2011/12/02/ten-ways-journalists- can-use-soundcloud/ SoundCloud’s tip sheet •  http://soundcloud.com/101/journalists   For more information: Michael Caputo – mcaputo@americanpublicmedia.org
  • 34. Kelly Chen Social Media Production Assistant PBS NewsHour
  • 41.
  • 42. What We Found •  Decision to stay in school is personal and empowering •  Motivations can be visually represented (family photos, smart phone photos, quotes, video) •  Immediate response from “Pinners” via likes, shares and comments •  Presentation: Pinterest boards bring a new kind of engagement
  • 46. Share Tag community partners Invite participation
  • 47. Increase Engagement Strangers feel connected Empower students
  • 49. Tips 1)  Frame your focus: •  Why do you go to school? 2)  Show why: •  Why is this important? •  Why should I contribute? 3)  How to participate: •  What should I submit? What kind of photo? •  How should I submit it? •  Show examples 4)  Outreach: •  Who do you want to hear from? •  Use your connections 5)  Promotion: •  Let your community partners know •  Tag it on air, online, word-of-mouth 6)  Share submissions it across social platforms: •  Twitter, Facebook, Tumblr, station site
  • 50. How Public Media is Using Pinterest
  • 51. Links and Resources •  'Why I Go to School': An Antidote For Dropping Out •  NewsHour Extra: Why I Go to School Lesson Plan •  Pinterest Board: Why I Go to School •  Pinterest Board: ‘I Am an American Graduate’ •  PBS NewsHour American Graduate •  Teresa Gorman’s ‘Public Media on Pinterest’ Board
  • 53. Digital Engagement Checklist Did I engage in a conversation with the public through social media this week? Did I learn something about my community this week? Did I teach something? Did I get a story idea from an online community that I engaged with this week? Did I find a source for my reporting through social media this week? Did I represent community interactions using digital tools?
  • 54. Thanks for joining us! Subscribe to the NCME blog for blog posts from our presenters and regular engagement insights.