Grand total from surveys conducted online in Spanish, French and English, Mar-Apr 2020

1. Heartificial Empathy
Putting Heart into Business and Artificial Intelligence
THE STATE OF EMPATHY
2020
Online study conducted Mar-Apr 2020 (also in French and Spanish)
by Minter Dial
GRAND TOTAL 1070 RESPONSES

2. 21%
52%
23%
4%
0%
0% 10% 20% 30% 40% 50% 60%
Well above average
Above average
Average
Below average
Well below average
To what extent do you believe you are empathic?
♂ 70.0%
♀ 78.4%
}

3. 56%
32%
8%
1%
3%
0% 10% 20% 30% 40% 50% 60%
A lot
Quite a lot
A little bit
Not at all
Not sure
To what extent do you believe empathy can help drive the business?

4. 26%
13%
8%
53%
0% 10% 20% 30% 40% 50% 60%
at home (with friends and family)
At work
With strangers
No difference
Do you find it easier to be empathic...

5. 12%
67%
6%
16%
A robot
Your manager
No difference
Don't know
Between a robot and your manager, who/which would you
trust more?

6. 17%
23%
60%
0 0.1 0.2 0.3 0.4 0.5 0.6 0.7
more
same
less
Over the last decade, to what extent do you think empathy in society has changed?

7. 21%
51%
28%
0% 10% 20% 30% 40% 50% 60%
Do you believe a machine will ever be able to be empathic with a human being?
Maybe No Yes

8. Heartificial Empathy
Putting Heart into Business and Artificial Intelligence
THE STATE OF EMPATHY
Online study conducted in Mar-April 2020 (also in French and Spanish)
using Survey Monkey
by Minter Dial, author of
www.minterdial.com
@mdial