See why MC User Connect (MCUC) is an invaluable resource. We'll show you how to get the most out of MCUC with demonstrations of online ticket submissions, universal search functionality, product suggestions, and more.

1. MC University
MC02|Getting the Most Out of the MC User Connect

2. MC University
Getting Started with MC User Connect
Basic Navigation
Managing Ticket Submission
Getting Involved
Agenda

3. MC University
Sign Up
Log In
Forgot Password?
Home Page
Getting Started with MC User Connect

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Direct users to
www.mcuserconnect.com to access
home screen
• Please login to view more content!
Sign Up

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Follow sign up process to access
registration page
Fill out form to receive welcome email
and verify email address
Sign Up (cont’d)

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Select “Sign In” button from Home
Page:
Log In

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Enter Email and Password to access MC
User Connect features!
Log In (cont’d)

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Select “Forgot my password” from Sign
In page:
Forgot Password?

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Submit email address to receive new
password:
Forgot Password? (cont’d)

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Action buttons at top of Home Page
offer options to:
• View requests submitted
• Schedule time with MC Support Staff
• Submit a new request
• Edit profile, change password, or sign off
Home Page

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MC Customer Alerts link to new or
important articles and updates
Home Page (cont’d)

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Recent Activity displays Product
Suggestions and request activity
Home Page (cont’d)

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Popular Questions based on user votes
Home Page (cont’d)

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Feature Highlight is interactive and
displays new and exciting opportunities
Home Page (cont’d)

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Main Menu
Helpful Navigation Tips
Keyword Search
Basic Navigation

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MC User Connect provides many
different navigation and interactive
options
Main Menu

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News and Updates keeps you up-to-
date
Main Menu (cont’d)

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Library provides access to reference
articles
Main Menu (cont’d)

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MC University provides on-demand,
online flexible learning
• Subscription based – please contact
training@maintenanceconnection.com
Main Menu (cont’d)

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Location “breadcrumbs” ensures you
know where you are navigating!
Helpful Navigation Tips

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Click on MC User Connect menu button
at any time to return to Home Page
Helpful Navigation Tips (cont’d)

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Having a problem with the website?
Helpful Navigation Tips (cont’d)

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Search function is designed to be easy
to use!
Search box available in upper right
hand corner
Keyword Search

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Global Search
• Library (tutorials, videos, and articles)
• Community (forum, product suggestions)
Keyword Search (cont’d)

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Submit a Request Online
Schedule Call
My Activities
Managing Ticket Submission

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Benefits of submitting request through
MC User Connect:
• Single click access
• Route to appropriate department
• Automatically searches for relevant posts
• Attach screenshots and record screencast
Submitting a Request Online

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Important request details are filled in
and directed to Support Staff
Submitting a Request Online (cont’d)

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Did you know you can schedule a time
that works for you to meet with our
Support Staff?
Schedule time up to two weeks in
advance!
Schedule Call

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Pick a day that works for you and
choose from a time slot available
Schedule Call (cont’d)

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Enter your information and request
details to be discussed
• A Support Staff member will follow up
with an Outlook meeting invite
Schedule Call (cont’d)

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My Activities section provides a quick
way to:
• View your requests and statuses
• See tickets from other users in your
company (if enabled)
My Activities

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• View your contributions
• See what areas of MCUC currently
following
My Activities (cont’d)

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Product Suggestions
Community
Voting
Following
Getting Involved

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Product Suggestions are designed to
make your voice heard!
Collaborate with others users and their
ideas
Product Suggestions

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Vote on ideas that you support
Product Suggestions (cont’d)

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Leave comments or answers
Product Suggestions (cont’d)

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Follow ideas you want to be updated
about
Product Suggestions (cont’d)

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How do I submit a Product Suggestion?
• Click “Post question or idea”
• Ensure concise description for title
• Broad description with use case, business
process, or scenario to support idea
• Ensure topic is set to “Product
Suggestion”
• Share your idea with the MC world
Product Suggestions (cont’d)

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The Community allows you to get
involved with other users of MC
• Post a question or idea
• Comment and assist other users
Community

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Not just for Product Suggestions!
• Other Community Posts
• Library articles, tutorials, and videos
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Vote UP if the information was helpful
to you
Voting

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Follow to receive notifications of
activity
Following

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How do I unfollow something I am no
longer interested in?
Following (cont’d)

43. Thank You for
Watching!