1. IS5540 Project Management & Quality Assurance Week 7 - Project Quality Management Schwalbe: Managing Information Technology Projects, Chapter 8 Adapted by Janet Yu , Frank Lo

2. PMI Framework: 9 Knowledge Areas People Integration Scope Time Cost Quality Communication Risk Procurement

10. Plan Quality

13. Quality Assurance/Management Plan -Sample 1.0 Draft Quality Assurance Plan 1.1 Introduction 1.2 Purpose 1.3 Policy Statement 1.4 Scope 2.0 Management 2.1 Organizational Structure 2.2 Roles and Responsibilities 2.2.1 Technical Monitor/Senior Management 2.2.2 Task Leader 2.2.3 Quality Assurance Team 2.2.3 Technical Staff 3.0 Required Documentation 4.0 Quality Assurance Procedures 4.1 Walkthrough Procedure 4.2 Review Process 4.2.1 Review Procedures 4.3 Audit Process 4.3.1 Audit Procedures 4.4 Evaluation Process 4.5 Process Improvement 5.0 Problem Reporting Procedures 5.1 Noncompliance Reporting Procedures 6.0 Quality Assurance Metrics Focus on these things in your report

14. Perform Quality Assurance

17. Perform Quality Control

21. Figure 8-2: Sample Cause-and-Effect Diagram

24. Figure 8-3: Sample Quality Control Chart

26. Figure 8-4: Sample Run Chart

28. Figure 8-5: Sample Scatter Diagram

30. Figure 8-6: Sample Histogram

32. Figure 8-7: Sample Pareto Chart

34. Figure 8-8: Sample Flowchart

36. Other Quality Management Concepts & Approaches

40. Figure 8-9: Normal Distribution and Standard Deviation

44. CMMI Level 1 Performed No prescribed process Level 2 Managed Project Management established Level 3 Defined System Development process integrated Level 4 Quantitatively Managed Measurable goals established Level 5 Optimizing Continuous monitoring & Improving