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The Road to Smart Cities &
Connected Citizens – Are We
There yet?
Dr. Mazlan Abbas
CEO, REDtone IOT

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Agenda
§ We’ve heard a lot about the promise of Smart Cities, but where are we now
and what is holding us back?
§ Highlighting the need for truly customer-centric Smart City services
§ A look at REDtone’s strategy and journey so far

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Smart City Hurdles

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Technologies that Enable IoT
Cheap sensors
(50% cheaper)
Cheap bandwidth
(40x cheaper)
Cheap
processing &
smarter
(60x cheaper)
Ubiquitous wireless
coverage
(free wifi)
Big data
(unstructure
d data)
IPv6
Smartphones
(personal
gateway)
For the Past 10 Years
People (Non-Tech)
(More sophisticated)

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Making Sense Of Data … But What
Data?
Building Smart Cities & Smart Communities

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ROI-driven
Building 3 Types Of Cities
Carbon-driven
Vanity-driven

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Data Ownerships
Personal / Household
Private
Public
Commercial Sensor Data Provider

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Wisdom
Knowledge
Information
Data
More
Important
Less
Important
B
e
n
e
f
i
t
t
o
H
u
m
a
n
i
t
y
Evaluated understanding
Appreciation of
Answers to questions.
Symbols
Understanding
Answers to
questions
WHO
WHY
HOW
WHAT
WHERE WHEN
Value is Created by Making Sense of Data

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Wisdom
Knowledge
Information
Data
More
Important
Less
Important
B
e
n
e
f
i
t
t
o
H
u
m
a
n
i
t
y
Understanding
Value Pyramid for Smart Parking
N/A
Empty (0), Full (1)
Who park at this lot?
What kind of vehicle?
Where is the empty
parking lot?
When is the peak
period?
Why my parking lot is
underutilized?
How to implement a tiered
charging?
How to find “overstayed”
vehicles?

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Delivering The Whole IoT Puzzle
Internet
Biometric
Ultrasonic
Temp
Humidity
Pressure
Motion
Position
Light
Image
Motor
Switch
Lighting
Valve
Sensors
Actuators
IOT
Middleware
Analytics
Applications
WiFi
2G/3G/4G
LoRa
SigFox

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Home Health Transport Office
Waste
IoT Make Sense When You Blend The Data
Creating New Compound Applications

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Build Citizen-Centric Smart City
How-To

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Citizen-focused • Building Trust
Citizen-Centric Data-Driven
Decision
Smart Tools Responsive
Cost Effective
Accountable
Transparent
Collaborative

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Vision Of The City Of The Future
Open source and
open data
Make
visible the
invisible
Sensing the city Provide tools for
the citizens to
interpret and
change the
workings of the
city
Technology may help mitigate the “black hole” problem.

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We Build Cities Based on Citizen-Centric Approach
CROWDSENSING
Get citizens input via their
smartphones
LIVEABLE
CITIES
Citizens have a
better quality of
life
BUILDNEXT
SMARTCITY
SOLUTION
LeverageinnovativeIOT
solutionstosolvethe
painpointsofcities
inhabitants
RANK&
DECIDE
Authorities decide
and justify their
next plan of action
CITY
INDICATOR
Citizens will see
how their cities
perform
REDtone IOT APPROACH
BUILDING THE NEXT SMART CITY SOLUTIONS
IDENTIIFY&
SOLVE
Identify locations of
issues and City
Authorities respond
accordingly

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Citizen
Engagement
Crowdsensing Via

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Ad Hoc
Chaotic
VIRAL
SMS
Whatsapp
Facebook
Twitter
Radio TV
Limited capacity to hear and respond
Traditional channels (web
portals, emails, phone
calls etc)and method
unable to handle
effectively
CITIZENS
CITY AUTHORITIES
“Black hole” issue

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CITIACT
APP FOR ACTION,
NOT TALKING

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CRIME AREAS FLASH FLOODS
NOISE LEVEL ROAD QUALITY
Determine your city’s character
GAINING INSIGHTS • OPTIMISING RESOURCES

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5 10 71 5
LANGUAGES
SUPPORTED (MALAY,
ENGLISH, HINDI,
INDONESIAN &
PORTUGUESE)
BUSINESS
PARTNER
S
MAJOR
CITIES/TOWN
S IN
MALAYSIA
OTHER COUNTRIES
IN AUSTRALIA (9),
INDIA (12), INDONESIA
(7) & PORTUGAL (8),
VIETNAM (5)

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Build Your Next Smart City Solutions?
How-to

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Top CITIACT Pain Points

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Smart Vandalism Management System
Local Councils
Illegal Posters
Will be useless
Illegal Posters with
Telephone Numbers
Phone Numbers
Blocked
Regulators

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Smart Waste Management
Timely Schedule
Alert
“I’M FULL”
Unattended
Garbage
Right Routes

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Smart Parking
Smart Parking
With Sensors
Location of
Parking
Availability
Parking
Utilization
Tiered Pricing
Parking

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Tweeting Potholes

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Roadsense Your Potholes

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Avoiding Citizen Engagement Pitfalls
10 Tips

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The 10 Tips
How to Avoid the Citizen Engagement Pitfalls
1. Buy-in from both segments
2. Publicity
3. Finding the right concerned citizens
4. Gamification – if necessary
5. Pressure groups
6. Social Media channels
7. In-house vs Outsource
8. Product roadmap
9. Smart City vision
10. It’s not and IT job BUT an IOT job!
Smart Parking
Smart Waste
Management
Smart Street
Light
Smart
Transportatio
n
Open
Data
Parking Garbage
Collectio
n
Lighting
Public
Transport Smartphone
Users
SMAR
T
CITY
HUB
Social
Media
IOT
APPLICATIO
NS
SENSO
R
DATA
CitiAct

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A city isn't smart because it uses technology. A
city is smart because it uses technology to
make its citizens' lives better.

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IoT eBooks
1) IoT Notes – Great to use for your IoT
lectures!
2) Your IoT Journey – Compilation of best
Blog articles on IoT

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THANK YOU
@REDtoneIOT
REDtoneIOT
• EMAIL: mazlan.abbas@redtone.com
• TWITTER: @mazlan_abbas
• FACEBOOK: www.facebook.com/drmazlanabbas
• LINKEDIN: my.linkedin.com/in/mazlan/
• SLIDESHARE: www.slideshare.net/mazlan1
• ABOUT ME: about.me/mazlan.abbas
• BLOG: iotworld.co