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http://www.flickr.com/photos/airiklopez/7028608799/sizes/m/in/photolist-bH6swk-7E7J9S-9VSiXk-3iGF23-aYwZ5F-9xt3JF-6f5GgS-5RyyYo-4WFMNW-8xoY4S-7YW6c-dVVyBq-dz579H-6dW7vK-6D8LLH-6kPnvQ-
6kKdM6-6YAgXX-boVupN-5SVKV6-8bfUxv-asAski-3nkrkd-3nfJDv-e53FhB-KJtLd-85bmy9-beFsSB-e8SK1w-uhFny-91Azm-29Z6zh-bD4jfp-3k2dyo-6xh2Mb-5tgDCG-9f8K28-a7Fz7p-4wLPEp-7wCgse-795Vez-crfn4-
4dh5nR-dij6g9-8xZSgk-5dKAZL-pztPo-aAE516-bvuoa8-bXZ6TA-5zM8Wq/
EQ and Job Performance
Emotional intelligence
Emotional intelligence
Emotional intelligence
Emotional intelligence is about
Emotional intelligence is about
Emotional intelligence is about
http://www.flickr.com/photos/meddygarnet/4232411010/sizes/m/in/photolist-7s1dkC-8wc54r-4f3ZA6-856oJ-56bjHS-v2tpm-51NGmr-5bb1Rd-4iyArK-4DyRuj-7XSupe-a5kdYL-4iCBd1-4iywup-
4iyxWF-4irqnN-6zLqRw-ApDfu-djyGJU-ve4BJ-8psjqR-vTPEP-5SZDre-asKqm5-5PSnLc-KNahg-6bgu9G-4s6gkE-4gnNsT-38U2-4iyxfB-7KyUn4-4zSNz8-bSKyp6-b6VNaz-8LmJkc-4K9Amq-rQKM6-
T5oFN-6mQZ24-9ANcV6-ax6i41-4BfjtJ-4iyvy4-4iyvHF-4iyvSH-4iyw2B-dKM5Tw-b4JN7k-94hqyn-Apb18/
http://www.flickr.com/photos/scriptingnews/234202590/sizes/m/in/photolist-mGmgG-57TcUn-4ymScE-4ymPtG-4yhEVV-dDcUN7-4ewwCw-aycygp-aycyv6-aycysz-ayffwf-
aycy8D-ayffxE-aycy4H-aycyaK-aycydD-aycyqt-6mzbK-2CBzJ-bn6ork-bn6pD2-6rDqwk-6S35dh-dJZWFz-e33n2o-869jFp-5UoEK-bn6t4H-bn6uSi-bn6vBn-bn6usD-eq7sGT-6DJUn-
ZKPe-ZKRg-ZKQm-ZKPw-bn6qC2-bn6rJV-bn6rdv-de13ve-5tzhiH-6GDqCs-bNDycV-bNDy8H-bzJV2w-bnpgdc-6fQq6q-7t3HpF-dsnsV3-9oXsM/
http://www.flickr.com/photos/katerha/5725464417/sizes/m/in/photolist-9HWv6K-7nKFHm-3KrNuZ-5V423F-7nKFPh-
7nKHRw-7nFPmx-7nKHJf-5QGs5-7nKJQ1-9qVnQc-dMKYRs-6GTHPU-bzapHq-2kMfXu-6qH4J6-8tEZmM-2HeGQL-dXbHwd-
dXbHFf-dX63Yk-dX63oF-dX62TH-3d9cwJ-3d9cAS-4ceA6Y-3d4NzB-3d9cBN-4bW8pW-3d9cCs-8QZJcx-3d9czJ-9sWGN-
8z12Th-3d9cxm-4TKXV4-a6m3KT-a6oTdC-a6oUrs-a6oTt5-ckxLN-aAhXK9-6DwzWw-7Ym8qX-5YGShh-cD3Vk-9Y6RQU-
9Y6WLf-9Y3WwB-9Y3YeK-9Y6W4u/
(EQ)
before we start,
ZERORISK HR http://www.zeroriskhr.com/articles/emotionalintelligence.aspx
“Don’t bring your personal
problems to work”
Rebecca R. Hastings, SPHR Is There Emotional Intelligence Online? http://www.shrm.org/hrdisciplines/employeerelations/articles/Pages/FacebookandtheArt.aspx
Joshua Freedman. The Business Case for Emotional Intelligence
Joshua Freedman .The Business Case for Emotional Intelligence
Emotional Intelligence
learned
http://www.flickr.com/photos/scriptingnews/234202590/sizes/m/in/photolist-mGmgG-57TcUn-4ymScE-4ymPtG-4yhEVV-dDcUN7-4ewwCw-aycygp-aycyv6-aycysz-ayffwf-
aycy8D-ayffxE-aycy4H-aycyaK-aycydD-aycyqt-6mzbK-2CBzJ-bn6ork-bn6pD2-6rDqwk-6S35dh-dJZWFz-e33n2o-869jFp-5UoEK-bn6t4H-bn6uSi-bn6vBn-bn6usD-eq7sGT-6DJUn-
ZKPe-ZKRg-ZKQm-ZKPw-bn6qC2-bn6rJV-bn6rdv-de13ve-5tzhiH-6GDqCs-bNDycV-bNDy8H-bzJV2w-bnpgdc-6fQq6q-7t3HpF-dsnsV3-9oXsM/
"We don't see things as they are. We see things as we are."Anais Nin
Conclusion
– Harvard Business Review, April 2003
Ben Dattner, Ph.D. “Succeeding with Emotional Intelligence”
http://www.dattnerconsulting.com/presentations/ei.pdf
Core Components of EQI.org - The Big Five
http://www.core.eqi.org/
Daniel Goleman, Working With Emotional Intelligence
http://danielgoleman.info
David Caruso and Peter Salovey ,The Emotionally Intelligent Manager.
http://www.google.ca/url?sa=t&rct=j&q=&esrc=s&source=web&cd=4&ved=0CEMQFjAD&url=http%3A%2F%2Fwww.slideshare.net%2FAnj
adQ%2Fthe-emotionally-intelligent-manager&ei=KLqsUcT
IKuGigKeuIHwAg&usg=AFQjCNETo9FklfIOTsAXe56yhcho4UymMw&bvm=bv.47244034,d.cGE
“Developing Emotional Intelligence in the Workplace”
http://fiveoclockclub.com/2002/09/developing-emotional-intelligence-in-the-workplace/
Emotional Intelligence Consortium
www.Eiconsortium.org
Emotional Intelligence MTD Training
http://www.healthyworkplaces.info/wp-content/uploads/2012/10/emotional-intelligence.pdf
Joshua Freedman .The Business Case for Emotional Intelligence October 1, 2010
http://www.academia.edu/1293046/The_Business_Case_for_Emotional_Intelligence
Leadership Skills& Emotional Intelligence
http://www.ccl.org/leadership/pdf/assessments/skills_intelligence.pdf
Patricia Wilkins, Emotional Intelligence: Understanding Ourselves and Others. Ithaca College Human Resources.
www.google.ca/url?sa=t&rct=j&q=&esrc=s&source=web&cd=1&ved=0CC0QFjAA&url=http%3A%2F%2Fcardi.cornell.edu%2Fc
als%2Fdevsoc%2Foutreach%2Fcardi%2Ftraining%2Fcmci%2Floader.cfm%3FcsModule%3Dsecurity%2Fgetfile%26PageID%3D1
071479&ei=8tuoUfHMA67RigLMtYHQDw&usg=AFQjCNF5FMhTafiKmFYgpZNcG5rZ_WArBw&bvm=bv.47244034,d.cGE
SHINE A LIGHT ON YOUR BUSINESS For Self and Business Improving
http://www.slideshare.net/goldspink88/ei-6103367
Strategic Workforce Planning for Organizational Effectiveness
http://www.pdservices.com/pdf/Strategic-Workforce-Planning-for-Organizational-Effectiveness.pdf
Stephen Covey on developing emotional intelligence
http://sourcesofinsight.com/stephen-covey-on-developing-emotional-intelligence/
S. Michael Kravitz, Ph.D and Susan D. Schubert, M.A. Emotional Intelligence Works
https://www.axzopress.com/downloads/pdf/1426091125pv.pdf
Slide 2
http://www.flickr.com/photos/airiklopez/7028608799/sizes/m/in/photolist-bH6swk-7E7J9S-9VSiXk-3iGF23-aYwZ5F-9xt3JF-6f5GgS-5RyyYo-4WFMNW-8xoY4S-7YW6c-
dVVyBq-dz579H-6dW7vK-6D8LLH-6kPnvQ-6kKdM6-6YAgXX-boVupN-5SVKV6-8bfUxv-asAski-3nkrkd-3nfJDv-e53FhB-KJtLd-85bmy9-beFsSB-e8SK1w-uhFny-91Azm-29Z6zh-
bD4jfp-3k2dyo-6xh2Mb-5tgDCG-9f8K28-a7Fz7p-4wLPEp-7wCgse-795Vez-crfn4-4dh5nR-dij6g9-8xZSgk-5dKAZL-pztPo-aAE516-bvuoa8-bXZ6TA-5zM8Wq/
Slide 10
http://www.flickr.com/photos/meddygarnet/4232411010/sizes/m/in/photolist-7s1dkC-8wc54r-4f3ZA6-856oJ-56bjHS-v2tpm-51NGmr-5bb1Rd-4iyArK-4DyRuj-7XSupe-
a5kdYL-4iCBd1-4iywup-4iyxWF-4irqnN-6zLqRw-ApDfu-djyGJU-ve4BJ-8psjqR-vTPEP-5SZDre-asKqm5-5PSnLc-KNahg-6bgu9G-4s6gkE-4gnNsT-38U2-4iyxfB-7KyUn4-4zSNz8-
bSKyp6-b6VNaz-8LmJkc-4K9Amq-rQKM6-T5oFN-6mQZ24-9ANcV6-ax6i41-4BfjtJ-4iyvy4-4iyvHF-4iyvSH-4iyw2B-dKM5Tw-b4JN7k-94hqyn-Apb18/
Slide 12
http://www.flickr.com/photos/katerha/5725464417/sizes/m/in/photolist-9HWv6K-7nKFHm-3KrNuZ-5V423F-7nKFPh-7nKHRw-7nFPmx-7nKHJf-5QGs5-7nKJQ1-9qVnQc-
dMKYRs-6GTHPU-bzapHq-2kMfXu-6qH4J6-8tEZmM-2HeGQL-dXbHwd-dXbHFf-dX63Yk-dX63oF-dX62TH-3d9cwJ-3d9cAS-4ceA6Y-3d4NzB-3d9cBN-4bW8pW-3d9cCs-8QZJcx-
3d9czJ-9sWGN-8z12Th-3d9cxm-4TKXV4-a6m3KT-a6oTdC-a6oUrs-a6oTt5-ckxLN-aAhXK9-6DwzWw-7Ym8qX-5YGShh-cD3Vk-9Y6RQU-9Y6WLf-9Y3WwB-9Y3YeK-9Y6W4u/
Slide 37
http://www.flickr.com/photos/scriptingnews/234202590/sizes/m/in/photolist-mGmgG-57TcUn-4ymScE-4ymPtG-4yhEVV-dDcUN7-4ewwCw-aycygp-aycyv6-aycysz-ayffwf-
aycy8D-ayffxE-aycy4H-aycyaK-aycydD-aycyqt-6mzbK-2CBzJ-bn6ork-bn6pD2-6rDqwk-6S35dh-dJZWFz-e33n2o-869jFp-5UoEK-bn6t4H-bn6uSi-bn6vBn-bn6usD-eq7sGT-6DJUn-
ZKPe-ZKRg-ZKQm-ZKPw-bn6qC2-bn6rJV-bn6rdv-de13ve-5tzhiH-6GDqCs-bNDycV-bNDy8H-bzJV2w-bnpgdc-6fQq6q-7t3HpF-dsnsV3-9oXsM/
Slide 51
http://www.flickr.com/photos/lel4nd/5311059950/sizes/m/in/photolist-96jz69-54GVG-4gY8Kp-9YzAv5-dGkGY9-cqKc31-9FcpY8-6mCxRA-dFNbe4-4ghNAD-a58wfk-w5Aes-
5PU2LE-7mhU3-4wkjXf-e7nhtY-9a7E4P-djcYHr-8Mfvv5-7e7YYi-7rKz5M-2GMqWE-41cXu-4TeWLR-dFjkXw-7rLZCj-5mbfoe-6282me-B1FV4-dJefAj-7s247r-mT6DN-6z7VUt-
62wZNQ-5qtWU9-by5PUn-4s6b2p-48BnRe-7AnDdo-e7e12h-7q7Nfv-Buugt-8PhTYq-bqbUkh-5CxFGw-5xELcQ-51q6Gb-bvXXZP-5hpWo9-66Uvc7-27nt9G/

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