This document provides an introduction to the Encyclopedia of Human Resources Information Systems: Challenges in e-HRM. It is edited by Teresa Torres-Coronas and Mario Arias-Oliva and published by IGI Global. The encyclopedia rigorously analyzes key critical HR variables and defines previously undiscovered issues in the HR field. It contains contributions from over 150 authors from around the world on topics related to personnel management, information storage and retrieval systems, management information systems, and the management of knowledge workers.
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Encyclopedia of human resources information systems challenges in e hrm
1.
2. Encyclopedia of
Human Resources
Information Systems:
Challenges in e-HRM
Teresa Torres-Coronas
Universitat Rovira i Virgili, Spain
Mario Arias-Oliva
Universitat Rovira i Virgili, Spain
Hershey • New York
InformatIon ScIence reference
Volume I
A-H
4. Editorial Advisory Board
Joan R. Alabart
Universitat Rovira i Virgili, Spain
Ignacio Arellano Salafranca
Member of the Board of Cegos Partners, France & Consultant Director of Tea-Cegos, S.A., Spain
T.V. (Tanya) Bondarouk
University of Twente, The Netherlands
José R. Córdoba-Pachón
Centre for Systems Studies, UK
Mila Gascó-Hernández
Open University of Catalonia, Spain
Kiyoshi Murata
Meiji University, Japan
Miguel R. Olivas-Lujan
Clarion University of Pennsylvania, USA
Simon Rogerson
De Montfort University, UK
Raymond Saner
Centre for Socio-Eco-Nomic Development (CSEND), Switzerland
5. List of Contributors
Abiodun Bello, Joseph / Covenant University, Ota, Nigeria..................................................................178, 803
Adenike, Adeniji Anthonia / Covenant University, Ota, Nigeria...........................................................178, 842
Ahituv, Niv / Tel Aviv University, Israel..........................................................................................................510
Alves Silva, José Antonio / Independent Consultant, Brazil.............................................................................70
Aneas, Maria Assumpta / Universitat de Barcelona, Spain...........................................................................563
Araujo, Andre L. / The College of William & Mary, USA..............................................................................495
Arora, Punit / Syracuse University, USA........................................................................................................327
Benito Osorio, Diana / Universidad Rey Juan Carlos-Madrid, Spain............................................................102
Berio, Giuseppe / Università di Torino, Italy..................................................................................................538
Blanco Callejo, Miguel / Rey Juan Carlos University, Spain.........................................................................434
Bocatto, Evandro / Universitat Rovira i Virgili, Spain...................................................................................733
Bondarouk, Tanya / University of Twente, The Netherlands..........................................................................197
Burakova-Lorgnier, Marina / ECE-INSEEC Research Laboratory, University of Montesquieu
Bordeaux 4, France...........................................................................................................................................203
Burbach, Ralf / Institute of Technology Carlow, Ireland..................................................................................56
Burgard, Martin / Saarland University, Germany..........................................................................................223
Cadagan García, Mariangélica / University of La Laguna, Spain................................................................632
Cameron, Brian H. / The Pennsylvania State University, USA......................................................................350
Campderrich, Benet / Universitat Rovira i Virgili, Spain..............................................................................488
Canós-Darós, Lourdes / Polytechnic University of Valencia, Spain................................................................77
Caporarello, Leonardo / Bocconi University, Italy........................................................................................420
Capriotti, Paul / Universitat Rovira i Virgili, Spain........................................................................................248
Carretero-Gómez, José M. / University of the Balearic Islands, Spain.........................................................898
Carroll, Wendy R. / Acadia University, Canada.............................................................................................191
Casado-Lumbreras, Cristina / Universidad Complutense, Madrid, Spain...................................................166
Case, Thomas L. / Georgia Southern University, USA...........................................................................307, 378
Castilla-Polo, Francisca / University of Jaén, Spain......................................................................................547
Cegielski, Casey G. / Auburn University, USA................................................................................................386
Chung, Chen H. / University of Kentucky, USA..............................................................................................301
Colomo-Palacios, Ricardo / Universidad de Carlos III, Madrid, Spain........................................................166
Córdoba, José-Rodrigo / University of Hull, UK...................................................................................855, 891
Costa, Gonçalo / De Montfort University, UK.................................................................................................142
Cox, Sharon / Birmingham City University, UK.......................................................................................63, 598
Crawford-Mathis, Krista J. / Capella University, USA.........................................................................161, 836
Crisóstomo-Acevedo, María José / Jerez Hospital, Spain.............................................................................830
de Juana-Espinosa, Susana / University of Alicante, Spain.....................................................................77, 399
Deakins, Eric / University of Waikato, New Zealand......................................................................................525
6. del Carmen Triana, María / Texas A&M University, USA.............................................................................693
Dick, Geoffrey N. / Australian School of Business, Australia.........................................................................378
Diederichsen, Anke / Saarland University, Germany.....................................................................................154
Dologite, Dorothy G. / City University of New York, USA..............................................................................649
Dundon, Tony / National University of Ireland-Galway, Ireland......................................................................56
Ebner, Noam / Tachlit Mediation and Negotiation Training, Israel...............................................................668
Edelstein Henry, Lauren / The Pennsylvania State University, USA.............................................................862
Efendioglu, Alev M. / University of San Francisco, USA.................................................................................12
Etzion, Dalia / Tel Aviv University, Israel........................................................................................................510
Evans, Monica / University of Mississippi, USA.............................................................................................471
Ezzedeen, Souha R. / York University, Canada...............................................................................................272
Fedorovich, Shirley / Embry-Riddle University, USA.....................................................................................451
Fernández-Sánchez, José Antonio / University of Alicante, Spain................................................................399
Florkowski, Gary W. / Katz Graduate School of Business, USA....................................................................242
Fritsch, Kerstin / Johann Wolfgang Goethe University, Germany.................................................................406
Galanaki, Eleanna / Athens University of Economics and Business, Greece...................................................24
Galla, Donna / Nova Southeastern University, USA........................................................................................373
Gallardo-Vázquez, Dolores / University of Extremadura, Spain...................................................................547
Garcia-Cresco, Angel / Universidad de Carlos III, Madrid, Spain................................................................166
Gibney, Ray / The Pennsylvania State University at Harrisburg, USA...........................................................797
Gilbert, Jacqueline A. / Middle Tennessee State University, USA..................................................................131
Gómez-Berbers, Juan Miguel / Universidad de Carlos III, Madrid, Spain...................................................166
González-Benito, Óscar / University of Salamanca, Spain............................................................................185
Guilloux, Veronique / Université Paris 12, France............................................................................7, 477, 746
Guzman, Indira R. / TUI University, USA......................................................................................................661
Hall, Bettie C. / HI Consulting, USA...............................................................................................216, 321, 725
Hall, Dianne / Auburn University, USA...........................................................................................................386
Harold, Crystal M. / Indiana University-Purdue University Indianapolis, USA............................................334
Härtel, Charmine E. J. / Monash University, Australia.................................................................................457
Harzallah, Mounira / Laboratoire d’informatique de Nantes Atlantique, France.........................................538
Hoell, Robert / Georgia Southern University, USA.........................................................................................307
Hooper, Val / Victoria University of Wellington, New Zealand.........................................................................31
Hsu, Jeffrey / Fairleigh Dickinson University, USA.......................................................................................557
Hurley-Hanson, Amy E. / Chapman University, USA....................................................................................764
Inskeep, Nancy A. / HI Consulting, USA........................................................................................216, 321, 725
Javier Forcadell, Francisco / Universidad Rey Juan Carlos, Spain..............................................................682
Jeffries, Michael / The University of Tampa, USA..........................................................................................230
Jiménez-Zarco, Ana Isabel / Open University of Catalonia, Spain...............................................................185
Joia, Luiz Antonio / Brazilian School of Public and Business Administration-Getulio Vargas
Foundation, Brazil & Rio de Janeiro State University, Brazil...........................................................................70
Joseph, Rhoda C. / The Pennsylvania State University Harrisburg, USA......................................................272
Kalika, Michel / Université Paris, France..........................................................................................7, 477, 746
Katou, Anastasia A. / University of Macedonia, Greece................................................................................363
Keim, Tobias / Johann Wolfgang Goethe University, Germany................................................................18, 406
Kesti, Marko / University of Lapland, Finland...............................................................................................293
Kettunen, Juha / Turku University of Applied Sciences, Finland...................................................................464
King, James J. / University of Georgia, USA..................................................................................................236
King, Kathleen P. / Fordham University, USA................................................................................236, 705, 871
Knight, Shaun C. / The Pennsylvania State University, USA.........................................................................350
7. Kratzer, J. / University of Groningen, The Netherlands..................................................................................676
Lang, Rainhart / Chemnitz University of Technology, Germany......................................................................48
Lastres Segret, José A. / University of La Laguna, Spain.......................................................................532, 632
Lau, Gloria / Victoria University of Wellington, New Zealand.........................................................................31
Laval, Florence / IAE Poitiers, France...........................................................................................................746
Lee, Doris / The Pennsylvania State University, USA......................................................................................862
Leenders, Roger Th. A. J. / University of Groningen, The Netherlands................................................210, 676
Leray, Yvan / Université de Bretagne Occidentale, France............................................................................739
Liang, Xiaoya / Fudan University, China........................................................................................................877
Looise, Jan Kees / University of Twente, The Netherlands.............................................................................197
Lunce, Stephen / Midwestern State University, USA......................................................................................518
Mackenzie, Kenneth D. / University of Kansas, USA.....................................................................................256
Mainiero, Lisa A. / Charles F. Dolan School of Business, USA......................................................................584
Manley, Gregory G. / University of Texas at San Antonio, USA....................................................................482
Maria Sacco, Giovanni / Università di Torino, Italy......................................................................................538
Marie Dixon, Pamela / Wayne State College, USA.........................................................................................770
Márquez-García, Alfonso Miguel / University of Jaén, Spain.......................................................................883
Martínez-Ruiz, María Pilar / University of Castilla-La Mancha, Spain.......................................................185
Masters, Marick F. / University of Pittsburgh, USA.......................................................................................797
Mayfield, Jacqueline / Texas A&M International University, USA................................................................518
Mayfield, Milton / Texas A&M International University, USA.......................................................................518
Medina-Garrido, José Aurelio / Cadiz University, Spain..............................................................................830
Meroño-Cerdán, Ángel L. / Universidad de Murcia, Spain...........................................................................611
Mesquita, Anabela / ISCAP / IPP, Portugal & Universidade do Minho, Portugal........................................775
Mishra, Alok / Atilim University, Turkey.........................................................................................................286
Mockler, Robert J. / St. John’s University, USA.............................................................................................649
Murray, L. W. / University of San Francisco, USA...........................................................................................12
Nilson, Todd / Talent Acquisition Partners, USA................................................................................................1
Nolan, Kevin P. / Bowling Green State University, USA.................................................................................334
Novicevic, Milorad / University of Mississippi, USA......................................................................................471
Nthogo Lekoko, Rebecca / University of Botswana, Gaborne, Botswana.....................................................817
Núñez-Gorrín, José M. / University of La Laguna, Tenerife, Spain...............................................................532
O’Neill, Bonnie S. / Marquette University, USA.................................................................................................1
Oiry, Ewan / Université de la Méditerranée, France......................................................................................136
Olivas-Luján, Miguel R. / Clarion University of Pennsylvania, USA & Techológico de Monterrey,
México...............................................................................................................................................................242
Ostermann, Herwig / University for Health Sciences, Medical Informatics, and Technology,
Austria......................................................................................................................................... 92, 117, 340, 711
Othman, Siti Zubaidah / The University of Western Australia, Australia......................................................699
Oyegoke Akinyemi, Benjamin / Commonwealth Open University, British Virgin Island, UK..............441, 640
Özbek, Ahmet / Iremis Consultancy, Turkey...................................................................................................278
Panayotopoulou, Leda / Athens University of Economics and Business, Greece............................................24
Panina, Daria / Mays Business School, USA...................................................................................................314
Papp, Raymond / The University of Tampa, USA...........................................................................................230
Parry, Emma / Cranfield School of Management, UK....................................................................................110
Pate, Larry E. / Loyola Marymount University, USA.....................................................................................256
Paul, Anda / University of Erlangen-Nuremberg, Germany............................................................................267
Pennarola, Ferdinando / Bocconi University, Italy........................................................................................420
Pérez-de-Toledo, Eloísa / Universitat Rovira i Virgili, Spain.........................................................................733
Pérez-Montoro, Mario / University of Barcelona, Spain...............................................................................605
8. Perkins, John / Newman University College, UK...........................................................................................598
Piazza, Franca / Saarland University, Germany.............................................................................................223
Pollack, Jeffrey M. / Virginia Commonwealth University, USA.....................................................................504
Povalej, Roman / University of Karlsruhe (TH), Germany...............................................................................84
Provitera, Michael J. / Barry University, USA...............................................................................................719
Puck, Jonas F. / University of Erlangen-Nuremberg, Germany......................................................................267
Ramalho Correia, Ana Maria / Instituto Nacional de Engenharia, Tecnologia e Inovação (INETI),
Portugal & Universidade Nova de Lisboa, Portugal.......................................................................................775
Rao, Pramila / Marymount University, USA...................................................................................................357
Ready, Kathryn J. / Winona State University, USA........................................................................................471
Revilla, Elena / Instituto de Empresa, Spain...........................................................................................577, 791
Reynolds, Rosemarie / Embry-Riddle University, USA..................................................................................451
Rimbau-Gilabert, Eva / Open University of Catalonia (UOC), Spain...........................................................392
Ritter, Barbara A. / Coastal Carolina University, USA..................................................................................655
Ruta, Dino / Bocconi University, Italy.....................................................................................................428, 687
Sanchez-Alarcos, José / Quasar Aviation, Spain....................................................................................577, 791
Saner, Raymond / Centre for Socio-Eco-Nomic Development (CSEND), Switzerland..........................623, 810
Sasovova, Zuzana / Vrije Universiteit Amsterdam, The Netherlands..............................................................210
Shelton, Paul M. / University of Central Oklahoma, USA..............................................................................770
Shwarts-Asher, Daphna / Tel Aviv University, Israel.....................................................................................510
Staudinger, Bettina / University for Health Sciences, Medical Informatics, and Technology,
Austria......................................................................................................................................... 92, 117, 340, 711
Staudinger, Roland / University for Health Sciences, Medical Informatics, and Technology,
Austria......................................................................................................................................... 92, 117, 340, 711
Stenvall, Jari / University of Lapland, Finland...............................................................................................293
Stokes, Peter / University of Central Lancashire, UK.....................................................................................124
Strohmeier, Stefan / Saarland University, Germany.......................................................................................823
Sullivan, Sherry E. / Bowling Green State University, USA...........................................................................584
Syväjärvi, Antti / University of Lapland, Finland...........................................................................................293
Terjesen, Siri / Queensland University of Technology, Australia....................................................................584
Thoeni, Magdalena / University for Health Sciences, Medical Informatics, and Technology, Austria..........340
Urquiza, Alfonso / Universidad Francisco de Vitoria, Spain..........................................................................149
Valdés-Conca, Jorge / University of Alicante, Spain................................................................................77, 399
van Engelen, J.M.L. / University of Groningen, The Netherlands.................................................................676
Van Slyke, Craig / Saint Louis University, USA..............................................................................................378
Vilette, Marc-André / EUDICA, France & University of Savoie, France.....................................................784
Wald, Peter M. / University of Applied Sciences Dresden, Germany...............................................................48
Wang, John / Montclair State University, USA...............................................................................413, 557, 758
Wang, Victor C. X. / California State University, Long Beach, USA...............................42, 592, 617, 752, 849
Weiß, Peter / University of Karlsruhe (TH), Germany......................................................................................84
Weitzel, Tim / Otto Friedrich University Bamberg, Germany..........................................................................18
Wielki, Janusz / Opole University of Technology, Poland..............................................................................570
Williams, Michael / Embry-Riddle University, USA.......................................................................................451
Yamamoto, Gonca Telli / Okan University, Turkey.........................................................................................278
Yan, Ruiliang / Virginia State University, USA...............................................................................................758
Yang, Baiyin / Tsinghua University, China......................................................................................................172
Yao, James / Montclair State University, USA.........................................................................................413, 557
Yiu, Lichia / Centre for Socio-Eco-Nomic Development (CSEND), Switzerland...................................623, 810
Zagenczyk, Thomas / Clemson University, USA............................................................................................797
Zhang, Yanli / Montclair State University, USA..............................................................................................758
9. Contents
by Volume
Volume I
Achieving High Performance Outcomes through Trust in Virtual Teams /
Bonnie S. O’Neill, Marquette University, USA; and Todd Nilson, Talent Acquisition Partners, USA............. 1
Activity Theory View of E-HR and Open Source, An /
Veronique Guilloux, Université Paris 12, France; and Michel Kalika, Université Paris, France................... 7
Addressing Global Labor Needs Using E-Training / L. W. Murray, University of San Francisco, USA;
and Alev M. Efendioglu, University of San Francisco, USA............................................................................12
Adoption and Diffusion Perspective on HRIS Usage, An /
Tobias Keim, Johann Wolfgang Goethe University, Germany; and Tim Weitzel,
Otto Friedrich University Bramberg, Germany...............................................................................................18
Adoption and Success of E-HRM in European Firms /
Eleanna Galanaki, Athens University of Economics and Business, Greece;
and Leda Panayotopoulou, Athens University of Economics and Business, Greece........................................24
Adoption of E-HRM in Large New Zealand Organizations /
Gloria Lau, Victoria University of Wellington, New Zealand;
and Val Hooper, Victoria University of Wellington, New Zealand....................................................................31
Andragogy and Pedagogy in Learning Theories / Victor C. X. Wang, California State University,
Long Beach, USA..............................................................................................................................................42
Approaches and Concepts to Restructuring Human Resources Management Functions /
Peter M. Wald, University of Applied Sciences Dresden, Germany;
and Rainhart Lang, Chemnitz University of Technology, Germany.................................................................48
Assessing Information Technology Capability versus Human Resource Information System Utilization /
Ralf Burbach, Institute of Technology Carlow, Ireland;
and Tony Dundon, National University of Ireland-Galway, Ireland................................................................56
Assessing the Impact of Mobile Technologies on Work-Life Balance /
Sharon Cox, Birmingham City University, UK.................................................................................................63
10. Assessing the Use of Internet in the Recruiting Process /
Luiz Antonio Joia, Brazilian School of Public and Business Administration-Getulio Vargas
Foundation, Brazil & Rio de Janeiro State University, Brazil; and José Antonio Alves Silva,
Independent Consultant, Brazil........................................................................................................................70
B2E Relationships, Intranets, and Competency Management /
Jorge Valdés-Conca, University of Alicante, Spain;
Lourdes Canós-Darós, Polytechnic University of Valencia, Spain;
and Susana de Juana-Espinosa, University of Alicante, Spain........................................................................77
Basics to Develop Web Services for Human Resources /
Roman Povalej, University of Karlsruhe (TH), Germany; and Peter Weiß,
University of Karlsruhe (TH), Germany...........................................................................................................84
Benchmarking Human Resource Information Systems /
Herwig Ostermann, University for Health Sciences, Medical Informatics, and Technology, Austria;
Bettina Staudinger, University for Health Sciences, Medical Informatics, and Technology, Austria;
and Roland Staudinger, University for Health Sciences, Medical Informatics, and Technology, Austria........92
Benefits of Home-Based Working’s Flexibility, The /
Diana Benito Osorio, Universidad Rey Juan Carlos, Spain............................................................................102
Benefits of Using Technology in Human Resource Management, The /
Emma Parry, Cranfield School of Management, UK........................................................................................110
Business, Information Technology, and Human Resource Strategy Alignment /
Bettina Staudinger, University for Health Sciences, Medical Informatics, and Technology, Austria;
Herwig Ostermann, University for Health Sciences, Medical Informatics, and Technology, Austria;
and Roland Staudinger, University for Health Sciences, Medical Informatics, and Technology, Austria........117
Challenges of Simulation in Management Development /
Peter Stokes, University of Central Lancashire, UK........................................................................................124
Collaboration Intricacies of Web 2.0 for Training Human Resource Managers /
Jacqueline A. Gilbert, Middle Tennessee State University, USA......................................................................131
Collaborative Technologies, Applications, and Uses /
Ewan Oiry, Université de la Méditerranée, France.........................................................................................136
Communities of Practice / Gonçalo Costa, De Montfort University, UK.........................................................142
Competency Management Information Systems /
Alfonso Urquiza, Universidad Francisco de Vitoria, Spain.............................................................................149
Conception, Categorization, and Impact of HR-Relevant Virtual Communities /
Anke Diederichsen, Saarland University, Germany.........................................................................................154
Concepts and Challenges of E-Leadership / Krista J. Crawford-Mathis, Capella University, USA................161
11. Concepts, Technology, and Applications in E-Mentoring /
Ricardo Colomo-Palacios, Universidad de Carlos III, Madrid, Spain;
Juan Miguel Gómez-Berbers, Universidad de Carlos III, Madrid, Spain;
Angel Garcia-Cresco, Universidad de Carlos III, Madrid, Spain; and
Cristina Casado-Lumbreras, Universidad Complutense, Madrid, Spain.........................................................166
Conceptualization and Evolution of Learning Organizations / Baiyin Yang, Tsinghua University, China.......172
Conflict Resolution in E-HRM Environments / Joseph Abiodun Bello, Covenant University, Ota, Nigeria;
and Adeniji Anthonia Adenike, Covenant University, Ota, Nigeria..................................................................178
Consequences and Strategic Implications of Networked Enterprise and Human Resources /
Ana Isabel Jiménez-Zarco, Open University of Catalonia, Spain;
María Pilar Martínez-Ruiz, University of Castilla-La Mancha, Spain;
and Óscar González-Benito, University of Salamanca, Spain.........................................................................185
Considering Call Center Developments in E-HRM / Wendy R. Carroll, Acadia University, Canada.............191
Contingency Perspective on the Implementation of E-Performance Management, A /
Tanya Bondarouk, University of Twente, The Netherlands;
and Jan Kees Looise, University of Twente, The Netherlands..........................................................................197
Contributions of Social Capital Theory to HRM /
Marina Burakova-Lorgnier, ECE-INSEEC Research Laboratory, University of Montesquieu
Bordeaux 4, France...........................................................................................................................................203
Corporate Social Capital View on E-HRM Implementation, A /
Zuzana Sasovova, Vrije Universiteit Amsterdam, The Netherlands;
and Roger Th. A. J. Leenders, University of Groningen, The Netherlands......................................................210
Curricula Frameworks for an E-Learning Catalog / Bettie C. Hall, HI Consulting, USA;
and Nancy A. Inskeep, HI Consulting, USA......................................................................................................216
Data Warehouse and Business Intelligence Systems in the Context of E-HRM /
Martin Burgard, Saarland University, Germany; and Franca Piazza, Saarland University, Germany..........223
Developing an Innovative Curriculum to Prepare Networking Professionals for the Global Marketplace /
Michael Jeffries, The University of Tampa, USA; and Raymond Papp, The University of Tampa, USA.........230
Developments, Controversies, and Applications of Ergonomics /
Kathleen P. King, Fordham University, USA; and James J. King, University of Georgia, USA......................236
Diffusion of HRITs Across English-Speaking Countries, The /
Miguel R. Olivas-Luján, Clarion University of Pennsylvania, USA & Techológico de Monterrey, México;
and Gary W. Florkowski, Katz Graduate School of Business, USA.......................................................................242
E-Communication in the Information Society and the Impact of New Technologies on Employee
Communication / Paul Capriotti, Universitat Rovira i Virgili, Spain..............................................................248
12. Effective Leadership in Virtual-Like Organizational Arrangements /
Kenneth D. Mackenzie, University of Kansas, USA; and Larry E. Pate, Loyola Marymount University, USA...256
Efficiency of Electronic Recruiting Methods /
Jonas F. Puck, University of Erlangen-Nuremberg, Germany;
and Anda Paul, University of Erlangen-Nuremberg, Germany........................................................................267
E-Government and E-HRM in the Public Sector / Rhoda C. Joseph, The Pennsylvania State University,
Harrisburg, USA; and Souha R. Ezzedeen, York University, Canada..............................................................272
E-HRM as a Reality in Virtual World / Gonca Telli Yamamoto, Okan University, Turkey;
and Ahmet Özbek, Iremis Consultancy, Turkey.................................................................................................278
E-HRM Challenges and Opportunities / Alok Mishra, Atilim University, Turkey............................................286
E-HRM in Competence Recognition and Management / Marko Kesti, University of Lapland, Finland;
Antti Syväjärvi, University of Lapland, Finland; and Jari Stenvall, University of Lapland, Finland.............293
E-HRM Perspective on Motivation, An / Chen H. Chung, University of Kentucky, USA................................301
Electronic Employee Performance Management (EPM) Systems /
Thomas L. Case, Georgia Southern University, USA;
and Robert Hoell, Georgia Southern University, USA.....................................................................................307
Electronic Monitoring in the Workplace / Daria Panina, Mays Business School, USA...................................314
Employee Incentives and Retention for an E-World / Bettie C. Hall, HI Consulting, USA;
and Nancy A. Inskeep, HI Consulting, USA......................................................................................................321
Employees and Corporate Social Performance / Punit Arora, Syracuse University, USA...............................327
Employer Brand Image Review and Future Strategies / Crystal M. Harold, Indiana University-Purdue
University Indianapolis, USA; and Kevin P. Nolan, Bowling Green State University, USA............................334
An Employer-Employee Relationship Perspective on Rewards, Challenges, and Systems /
Herwig Ostermann, University for Health Sciences, Medical Informatics, and Technology, Austria;
Bettina Staudinger, University for Health Sciences, Medical Informatics, and Technology, Austria;
Magdalena Thoeni, University for Health Sciences, Medical Informatics, and Technology, Austria;
and Roland Staudinger University for Health Sciences, Medical Informatics, and Technology, Austria........340
Enterprise Alignment and the Challenge for Organization Development /
Brian H. Cameron, The Pennsylvania State University, USA;
and Shaun C. Knight, The Pennsylvania State University, USA.......................................................................350
E-Recruitment in Emerging Economies / Pramila Rao, Marymount University, USA....................................357
E-Resourcing as an Effective Function of E-HRM Performance Linkage Models /
Anastasia A. Katou, University of Macedonia, Greece....................................................................................363
13. E-Training in Ethical Behavior / Donna Galla, Nova Southeastern University, USA......................................373
Expediting Personalized Just-in-Time Training with E-Learning Management Systems /
Thomas L. Case, Georgia Southern University, USA;
Geoffrey N. Dick, Australian School of Business, Australia;
and Craig Van Slyke, Saint Louis University, USA...........................................................................................378
Exploration of the Perceived Value of Information Technology Certification between Information Technology
and Human Resources Professionals, An / Casey G. Cegielski, Auburn University, USA;
and Dianne Hall, Auburn University, USA.......................................................................................................386
Exploring the Link between Flexible Work and Organizational Performance /
Eva Rimbau-Gilabert, Open University of Catalonia (UOC), Spain...............................................................392
Exploring the Relation between the Use of HRIS and their Implementation in Spanish Firms /
José Antonio Fernández-Sánchez, University of Alicante, Spain;
Susana de Juana-Espinosa, University of Alicante, Spain;
and Jorge Valdés-Conca, University of Alicante, Spain...................................................................................399
Extending Relationship Marketing to Human Resources Management Using
the CaRM Approach to Personnel Recruitment /
Tobias Keim, Johann Wolfgang Goethe University, Germany;
and Kerstin Fritsch, Johann Wolfgang Goethe University, Germany..............................................................406
Group Support Systems as Tools for HR Decision Making /
James Yao, Montclair State University, USA; and John Wang, Montclair State University, USA...................413
High Performance IT as Strategic Partner for HR Management /
Ferdinando Pennarola, Bocconi University, Italy; and Leonardo Caporarello, Bocconi University, Italy.........420
HR Portals as Tools for Relational Resources Management / Dino Ruta, Bocconi University, Italy...............428
HRIS as Drivers to Introduce Total Quality in HRM /
Miguel Blanco Callejo, Rey Juan Carlos University, Spain.............................................................................434
Human Capital Management for Sustainable Competitive Advantage in the New Economy /
Benjamin Oyegoke Akinyemi, Commonwealth Open University, UK...............................................................441
Human Resource Implications of Computers, The / Rosemarie Reynolds, Embry-Riddle University, USA;
Shirley Fedorovich, Embry-Riddle University, USA;
and Michael Williams, Embry-Riddle University, USA....................................................................................451
Human Resources as Manager of the Human Imprint /
Charmine E. J. Härtel, Monash University, Australia......................................................................................457
Human Resources in the Balanced Scorecard System /
Juha Kettunen, Turku University of Applied Sciences, Finland.......................................................................464
14. Human Resources Information Systems Role in Sarbanes-Oxley (SOX) Compliance /
Kathryn J. Ready, Winona State University, USA; Milorad Novicevic, University of Mississippi, USA;
and Monica Evans, University of Mississippi, USA.........................................................................................471
Human Resources Outsourcing Strategies /
Veronique Guilloux, Université Paris 12, France;
and Michel Kalika, Université Paris, France...................................................................................................477
Human Resources Strategies for Fair and Legal Employee Selection /
Gregory G. Manley, University of Texas at San Antonio, USA.........................................................................482
Human-Computer Interaction: A Human Resources Perspective /
Benet Campderrich, Universitat Rovira i Virgili, Spain...................................................................................488
Volume II
Importance of Task Type in Virtual Teams, The / Andre L. Araujo, The College of William & Mary, USA........495
Improving Employee Selection with Online Testing /
Jeffrey M. Pollack, Virginia Commonwealth University, USA..........................................................................504
Improving Virtual Teams through Swift Structure /
Daphna Shwarts-Asher, Tel Aviv University, Israel; Niv Ahituv, Tel Aviv University, Israel;
and Dalia Etzion, Tel Aviv University, Israel....................................................................................................510
Increasing Tacit Knowledge Sharing with an HRIS /
Milton Mayfield, Texas A&M International University, USA;
Jacqueline Mayfield, Texas A&M International University, USA;
and Stephen Lunce, Midwestern State University, USA...................................................................................518
Influence of Job Relevance, Output Quality, Task Technology Fit, and Privacy Concerns on Human
Resources Information Systems Usage / Eric Deakins, University of Waikato, New Zealand.........................525
Information Technologies as a Vital Channel for an Internal E-Communication Strategy /
José A. Lastres Segret, University of La Laguna, Spain;
and José M. Núñez-Gorrín, University of La Laguna, Tenerife, Spain............................................................532
Integrating Architecture for Competence Management, An / Giuseppe Berio, Università di Torino, Italy;
Mounira Harzallah, Laboratoire d’informatique de Nantes Atlantique, France;
and Giovanni Maria Sacco, Università di Torino, Italy...................................................................................538
Intellectual Capital Models and their Role within Information Systems /
Francisca Castilla-Polo, University of Jaén, Spain;
and Dolores Gallardo-Vázquez, University of Extremadura, Spain.................................................................547
Interactive, Flexible, and Adaptable Decision Support Systems /
John Wang, Montclair State University, USA; James Yao, Montclair State University, USA;
and Jeffrey Hsu, Fairleigh Dickinson University, USA....................................................................................557
15. Intercultural Competences as a Trust Factor in Virtual Team Work /
Maria Assumpta Aneas, Universitat de Barcelona, Spain................................................................................563
Internet Technology-Based Tools Utilization in the Workplace of Contemporary Organizations /
Janusz Wielki, Opole University of Technology, Poland..................................................................................570
IT and the Social Construction of Knowledge / Elena Revilla, Instituto de Empresa-Madrid-Spain, Spain;
and José Sánchez-Alarcos, Quasar Aviation, Spain.........................................................................................577
Kaleidoscope Careers and Evolving HRM Issues /
Sherry E. Sullivan, Bowling Green State University, USA; Lisa A. Mainiero, Fairfield University, USA;
and Siri Terjesen, Queensland University of Technology, Australia.................................................................584
Knowledge Facilitator vs. Knowledge Dictator in Today’s Organizations /
Victor C. X. Wang, California State University, Long Beach, USA..................................................................592
Knowledge Management Approach to Improving E-Business Collaboration, A /
Sharon Cox, Birmingham City University, UK;
and John Perkins, Newman University College, UK........................................................................................598
Knowledge Management in Organizations / Mario Pérez-Montoro, University of Barcelona, Spain.............605
Knowledge Management Systems as a Framework for IT in Knowledge Management /
Ángel L. Meroño-Cerdán, Universidad de Murcia, Spain................................................................................611
Learning Organizations vs. Static Organizations in the Context of E-HRM /
Victor C. X. Wang, California State University, Long Beach, USA..................................................................617
Making E-Training Cost Effective through Quality Assurance /
Lichia Yiu, Centre for Socio-Eco-Nomic Development (CSEND), Switzerland;
and Raymond Saner, Centre for Socio-Eco-Nomic Development (CSEND), Switzerland................................623
Management of the Human Resources and the Quality of the Services, The /
José Antonio Lastres Segret, University of La Laguna, Spain;
and Mariangélica Cadagan García, University of La Laguna, Spain..............................................................632
Managing the New Psychological Contract /
Benjamin Oyegoke Akinyemi, Commonwealth Open University, British Virgin Island, UK............................640
Medical IT Systems and Their Effect on Human Resources /
Robert J. Mockler, St. John’s University, USA; and Dorothy G. Dologite, City University of
New York, USA..................................................................................................................................................649
New Face of Sexual Harassment, The / Barbara A. Ritter, Coastal Carolina University, USA.......................655
Occupational Culture and Socialization in IS / Indira R. Guzman, TUI University, USA................................661
Online Dispute Resolution / Noam Ebner, Tachlit Mediation and Negotiation Training, Israel.....................668
16. Orchestrating the Multi-Channel Character of Formal and Informal Communication in “Virtual Teams” /
J. Kratzer, University of Groningen, The Netherlands;
Roger Th. A. J. Leenders, University of Groningen, The Netherlands;
and J.M.L. van Engelen, University of Groningen, The Netherlands...............................................................676
Organizational Factors for Implementing E-Democracy in Organizations /
Francisco Javier Forcadell, Universidad Rey Juan Carlos, Spain..................................................................682
Organizational Implications of Managing the HRIS Employee Experience /
Dino Ruta, Bocconi University, Italy................................................................................................................687
Organizational Justice in Virtual Team Settings / María del Carmen Triana, Texas A&M University, USA.......693
Planning Fallacy and Utilization of Human Resources Information Systems, The /
Siti Zubaidah Othman, The University of Western Australia, Australia...........................................................699
Podcasting as Mobile Learning / Kathleen P. King, Fordham University, USA...............................................705
Process Standardization and Integration for Human Resource Administration /
Bettina Staudinger, University for Health Sciences, Medical Informatics, and Technology, Austria;
Herwig Ostermann, University for Health Sciences, Medical Informatics, and Technology, Austria;
Roland Staudinger, University for Health Sciences, Medical Informatics, and Technology, Austria...............711
Processes, Prospects, and Promises of Electronic Leadership /
Michael J. Provitera, Barry University, USA...................................................................................................719
Project Management Concepts for E-HRM / Bettie C. Hall, HI Consulting, USA;
and Nancy A. Inskeep, HI Consulting, USA......................................................................................................725
Redefining the Concept of HRIS / Evandro Bocatto, Universitat Rovira i Virgili, Spain;
and Eloísa Pérez-de-Toledo, Universitat Rovira i Virgili, Spain......................................................................733
Relations between Knowledge Acquisition Forms and Sources of Power in Organization /
Yvan Leray, Université de Bretagne Occidentale, France................................................................................739
Research Classification for HR Intranets, A /
Veronique Guilloux, Université Paris 12, France;
Michel Kalika, Université Paris, France; and Florence Laval, IAE Poitiers, France.....................................746
Right Work Ethic for Human Resource Managers, The / Victor C. X. Wang, California State University,
Long Beach, USA............................................................................................................................................................752
Risks, Gaps, and Global Issues of Project Management / John Wang, Montclair State University, USA;
Ruiliang Yan, Virginia State University, USA; Yanli Zhang, Montclair State University, USA........................758
Role of HRIS in Crisis Response Planning, The / Amy E. Hurley-Hanson, Chapman University, USA..........764
Role of ICT in Support of Adaptable Work Arrangements, The /
Pamela Marie Dixon, Wayne State College, USA; and Paul M. Shelton, University of Central
Oklahoma, USA.......................................................................................................................................................770
17. Role of Lifelong Learning in the Creation of a European Knowledge-Based Society, The /
Ana Maria Ramalho Correia, Instituto Nacional de Engenharia Tecnologia e Inovação (INETI), Portugal
& Univerversidade Nova de Lisboa, Portugal; and Anabela Mesquita, ISCAP / IPP, Portugal &
Universidade do Minho, Portugal....................................................................................................................775
Shared-Time Work and E-HRM in Small and Medium Sized Enterprises /
Marc-André Vilette, University of Savoie, France............................................................................................784
The Sign-Meaning Chain and its Implications for the Organization /
José Sanchez-Alarcos, Quasar Aviation, Spain; and Elena Revilla, Instituto de Empresa, Spain...................791
Social Capital and the Practice Lens Approach / Ray Gibney, The Pennsylvania State University at
Harrisburg, USA; Thomas J. Zagenczyk, Clemson University, USA; and Marick F. Masters,
University of Pittsburgh, USA...........................................................................................................................797
Social Cognitive Trust Model / Joseph Abiodun Bello, Covenant University, Ota, Nigeria............................803
Standards for Skill Training and Development /
Lichia Yiu, Centre for Socio-Eco-Nomic Development (CSEND), Switzerland;
and Raymond Saner, Centre for Socio-Eco-Nomic Development (CSEND), Switzerland................................810
Supporting Work-Family Amalgamation through E-HRM /
Rebecca Nthogo Lekoko, University of Botswana, Gaborne, Botswana..........................................................817
Technology, Functionality, and Applicability of Portals in E-HRM /
Stefan Strohmeier, Saarland University, Germany...........................................................................................823
Telemedicine Barriers / María José Crisóstomo-Acevedo, Jerez Hospital, Spain;
and José Aurelio Medina-Garrido, Cadiz University, Spain............................................................................830
Theory and Application of Leadership / Krista J. Crawford-Mathis, Capella University, USA......................836
Tools and Techniques for Designing Effective Compensation Systems /
Adeniji Anthonia Adenike, Covenant University, Ota, Nigeria.........................................................................842
Traditional Leadership in Light of E-HRMS / Victor C. X. Wang, California State University,
Long Beach, USA..............................................................................................................................................849
Trans-Disciplinary Collaboration and Information Systems / José-Rodrigo Córdoba, University of Hull, UK.......855
Transferring Knowledge in a Knowledge-Based Economy /
Lauren Edelstein Henry, The Pennsylvania State University, USA;
and Doris Lee, The Pennsylvania State University, USA.................................................................................862
Transformative Learning / Kathleen P. King, Fordham University, USA.........................................................871
Transforming Compensation Management Practices through Web-Based Enterprise Technologies /
Xiaoya Liang, Fudan University, China...........................................................................................................877
18. Trust Multidimensionality / Alfonso Miguel Márquez-García, University of Jaén, Spain...............................883
Using Collaborative Technology in Group Facilitation / José-Rodrigo Córdoba, University of Hull, UK......891
Utility Analysis of HRM Effectiveness /
José M. Carretero-Gómez, University of the Balearic Islands, Spain..............................................................898
19. Contents
by Topic
Present Concepts and Emerging Trends in HRIS and E-HRM
Assessing Information Technology Capability versus Human Resource Information System Utilization /
Ralf Burbach, Institute of Technology Carlow, Ireland;
and Tony Dundon, National University of Ireland-Galway, Ireland..................................................................56
Benchmarking Human Resource Information Systems /
Herwig Ostermann, University for Health Sciences, Medical Informatics, and Technology, Austria;
Bettina Staudinger, University for Health Sciences, Medical Informatics, and Technology, Austria;
and Roland Staudinger, University for Health Sciences, Medical Informatics, and Technology, Austria..........92
Business, Information Technology, and Human Resource Strategy Alignment /
Bettina Staudinger, University for Health Sciences, Medical Informatics, and Technology, Austria;
Herwig Ostermann, University for Health Sciences, Medical Informatics, and Technology, Austria;
and Roland Staudinger, University for Health Sciences, Medical Informatics, and Technology, Austria........117
Consequences and Strategic Implications of Networked Enterprise and Human Resources /
Ana Isabel Jiménez-Zarco, Open University of Catalonia, Spain;
María Pilar Martínez-Ruiz, University of Castilla-La Mancha, Spain;
and Óscar González-Benito, University of Salamanca, Spain.........................................................................185
E-HRM Challenges and Opportunities / Alok Mishra, Atilim University, Turkey............................................286
Enterprise Alignment and the Challenge for Organization Development /
Brian H. Cameron, The Pennsylvania State University, USA;
and Shaun C. Knight, The Pennsylvania State University, USA.......................................................................350
High Performance IT as Strategic Partner for HR Management /
Ferdinando Pennarola, Bocconi University, Italy; and Leonardo Caporarello, Bocconi University, Italy.........420
Human Capital Management for Sustainable Competitive Advantage in the New Economy /
Benjamin Oyegoke Akinyemi, Commonwealth Open University, UK...............................................................441
Redefining the Concept of HRIS / Evandro Bocatto, Universitat Rovira i Virgili, Spain;
and Eloísa Pérez-de-Toledo, Universitat Rovira i Virgili, Spain......................................................................733
20. Setting New Directions to HRM Functions
Approaches and Concepts to Restructuring Human Resources Management Functions /
Peter M. Wald, University of Applied Sciences Dresden, Germany;
and Rainhart Lang, Chemnitz University of Technology, Germany...................................................................48
Benefits of Using Technology in Human Resource Management, The /
Emma Parry, Cranfield School of Management, UK........................................................................................110
Corporate Social Capital View on E-HRM Implementation, A /
Zuzana Sasovova, Vrije Universiteit Amsterdam, The Netherlands;
and Roger Th. A. J. Leenders, University of Groningen, The Netherlands......................................................210
E-HRM as a Reality in Virtual World / Gonca Telli Yamamoto, Okan University, Turkey;
and Ahmet Özbek, Iremis Consultancy, Turkey.................................................................................................278
E-Resourcing as an Effective Function of E-HRM Performance Linkage Models /
Anastasia A. Katou, University of Macedonia, Greece....................................................................................363
Human Resources as Manager of the Human Imprint /
Charmine E. J. Härtel, Monash University, Australia......................................................................................457
Human Resources in the Balanced Scorecard System /
Juha Kettunen, Turku University of Applied Sciences, Finland.......................................................................464
Planning Fallacy and Utilization of Human Resources Information Systems, The /
Siti Zubaidah Othman, The University of Western Australia, Australia...........................................................699
Process Standardization and Integration for Human Resource Administration /
Bettina Staudinger, University for Health Sciences, Medical Informatics, and Technology, Austria;
Herwig Ostermann, University for Health Sciences, Medical Informatics, and Technology, Austria;
Roland Staudinger, University for Health Sciences, Medical Informatics, and Technology, Austria...............711
Research Classification for HR Intranets, A /
Veronique Guilloux, Université Paris 12, France;
Michel Kalika, Université Paris, France; and Florence Laval, IAE Poitiers, France.....................................746
Role of HRIS in Crisis Response Planning, The / Amy E. Hurley-Hanson, Chapman University, USA..........764
Staffing the Organization: E-Recruitment and Selection Processes
Adoption and Diffusion Perspective on HRIS Usage, An /
Tobias Keim, Johann Wolfgang Goethe University, Germany; and Tim Weitzel,
Otto Friedrich University Bramberg, Germany.................................................................................................18
21. Assessing the Use of Internet in the Recruiting Process /
Luiz Antonio Joia, Brazilian School of Public and Business Administration-Getulio Vargas
Foundation, Brazil & Rio de Janeiro State University, Brazil; and José Antonio Alves Silva,
Independent Consultant, Brazil..........................................................................................................................70
Efficiency of Electronic Recruiting Methods /
Jonas F. Puck, University of Erlangen-Nuremberg, Germany;
and Anda Paul, University of Erlangen-Nuremberg, Germany........................................................................267
Employer Brand Image Review and Future Strategies / Crystal M. Harold, Indiana University-Purdue
University Indianapolis, USA; and Kevin P. Nolan, Bowling Green State University, USA............................334
E-Recruitment in Emerging Economies / Pramila Rao, Marymount University, USA....................................357
Exploration of the Perceived Value of Information Technology Certification between Information
Technology and Human Resources Professionals, An / Casey G. Cegielski, Auburn University, USA;
and Dianne Hall, Auburn University, USA.......................................................................................................386
Exploring the Relation between the Use of HRIS and their Implementation in Spanish Firms /
José Antonio Fernández-Sánchez, University of Alicante, Spain;
Susana de Juana-Espinosa, University of Alicante, Spain;
and Jorge Valdés-Conca, University of Alicante, Spain...................................................................................399
Extending Relationship Marketing to Human Resources Management Using
the CaRM Approach to Personnel Recruitment /
Tobias Keim, Johann Wolfgang Goethe University, Germany;
and Kerstin Fritsch, Johann Wolfgang Goethe University, Germany..............................................................406
Human Resources Information Systems Role in Sarbanes-Oxley (SOX) Compliance /
Kathryn J. Ready, Winona State University, USA; Milorad Novicevic, University of Mississippi, USA;
and Monica Evans, University of Mississippi, USA.........................................................................................471
Human Resources Outsourcing Strategies /
Veronique Guilloux, Université Paris 12, France;
and Michel Kalika, Université Paris, France...................................................................................................477
Human Resources Strategies for Fair and Legal Employee Selection /
Gregory G. Manley, University of Texas at San Antonio, USA.........................................................................482
Improving Employee Selection with Online Testing /
Jeffrey M. Pollack, Virginia Commonwealth University, USA..........................................................................504
Building Human Capital: Training and Development
Addressing Global Labor Needs Using E-Training / L. W. Murray, University of San Francisco, USA;
and Alev M. Efendioglu, University of San Francisco, USA..............................................................................12
22. Andragogy and Pedagogy in Learning Theories / Victor C. X. Wang, California State University,
Long Beach, USA................................................................................................................................................42
Challenges of Simulation in Management Development /
Peter Stokes, University of Central Lancashire, UK........................................................................................124
Collaboration Intricacies of Web 2.0 for Training Human Resource Managers /
Jacqueline A. Gilbert, Middle Tennessee State University, USA......................................................................131
Concepts, Technology, and Applications in E-Mentoring /
Ricardo Colomo-Palacios, Universidad de Carlos III, Madrid, Spain;
Juan Miguel Gómez-Berbers, Universidad de Carlos III, Madrid, Spain;
Angel Garcia-Cresco, Universidad de Carlos III, Madrid, Spain; and
Cristina Casado-Lumbreras, Universidad Complutense, Madrid, Spain.........................................................166
Curricula Frameworks for an E-Learning Catalog / Bettie C. Hall, HI Consulting, USA;
and Nancy A. Inskeep, HI Consulting, USA......................................................................................................216
Developing an Innovative Curriculum to Prepare Networking Professionals for the Global Marketplace /
Michael Jeffries, The University of Tampa, USA; and Raymond Papp, The University of Tampa, USA.........230
E-Training in Ethical Behavior / Donna Galla, Nova Southeastern University, USA......................................373
Expediting Personalized Just-in-Time Training with E-Learning Management Systems /
Thomas L. Case, Georgia Southern University, USA;
Geoffrey N. Dick, Australian School of Business, Australia;
and Craig Van Slyke, Saint Louis University, USA...........................................................................................378
Kaleidoscope Careers and Evolving HRM Issues /
Sherry E. Sullivan, Bowling Green State University, USA; Lisa A. Mainiero, Fairfield University, USA;
and Siri Terjesen, Queensland University of Technology, Australia.................................................................584
Making E-Training Cost Effective through Quality Assurance /
Lichia Yiu, Centre for Socio-Eco-Nomic Development (CSEND), Switzerland;
and Raymond Saner, Centre for Socio-Eco-Nomic Development (CSEND), Switzerland................................623
Podcasting as Mobile Learning / Kathleen P. King, Fordham University, USA...............................................705
Standards for Skill Training and Development /
Lichia Yiu, Centre for Socio-Eco-Nomic Development (CSEND), Switzerland;
and Raymond Saner, Centre for Socio-Eco-Nomic Development (CSEND), Switzerland................................810
Transformative Learning / Kathleen P. King, Fordham University, USA.........................................................871
Utility Analysis of HRM Effectiveness /
José M. Carretero-Gómez, University of the Balearic Islands, Spain..............................................................898
23. Competence Development and Compensation
B2E Relationships, Intranets, and Competency Management /
Jorge Valdés-Conca, University of Alicante, Spain;
Lourdes Canós-Darós, Polytechnic University of Valencia, Spain;
and Susana de Juana-Espinosa, University of Alicante, Spain..........................................................................77
Basics to Develop Web Services for Human Resources /
Roman Povalej, University of Karlsruhe (TH), Germany; and Peter Weiß,
University of Karlsruhe (TH), Germany.............................................................................................................84
Competency Management Information Systems /
Alfonso Urquiza, Universidad Francisco de Vitoria, Spain.............................................................................149
Contingency Perspective on the Implementation of E-Performance Management, A /
Tanya Bondarouk, University of Twente, The Netherlands;
and Jan Kees Looise, University of Twente, The Netherlands..........................................................................197
E-HRM in Competence Recognition and Management / Marko Kesti, University of Lapland, Finland;
Antti Syväjärvi, University of Lapland, Finland; and Jari Stenvall, University of Lapland, Finland.............293
Electronic Employee Performance Management (EPM) Systems /
Thomas L. Case, Georgia Southern University, USA;
and Robert Hoell, Georgia Southern University, USA.....................................................................................307
Electronic Monitoring in the Workplace / Daria Panina, Mays Business School, USA...................................314
Employee Incentives and Retention for an E-World / Bettie C. Hall, HI Consulting, USA;
and Nancy A. Inskeep, HI Consulting, USA......................................................................................................321
An Employer-Employee Relationship Perspective on Rewards, Challenges, and Systems /
Herwig Ostermann, University for Health Sciences, Medical Informatics, and Technology, Austria;
Bettina Staudinger, University for Health Sciences, Medical Informatics, and Technology, Austria;
Magdalena Thoeni, University for Health Sciences, Medical Informatics, and Technology, Austria;
and Roland Staudinger University for Health Sciences, Medical Informatics, and Technology, Austria........340
Integrating Architecture for Competence Management, An / Giuseppe Berio, Università di Torino, Italy;
Mounira Harzallah, Laboratoire d’informatique de Nantes Atlantique, France;
and Giovanni Maria Sacco, Università di Torino, Italy...................................................................................538
Tools and Techniques for Designing Effective Compensation Systems /
Adeniji Anthonia Adenike, Covenant University, Ota, Nigeria.........................................................................842
Managing Individuals and Groups in the Organization
Achieving High Performance Outcomes through Trust in Virtual Teams /
Bonnie S. O’Neill, Marquette University, USA; and Todd Nilson, Talent Acquisition Partners, USA............... 1
24. Conception, Categorization, and Impact of HR-Relevant Virtual Communities /
Anke Diederichsen, Saarland University, Germany.........................................................................................154
Concepts and Challenges of E-Leadership / Krista J. Crawford-Mathis, Capella University, USA................161
Conflict Resolution in E-HRM Environments / Joseph Abiodun Bello, Covenant University, Ota, Nigeria;
and Adeniji Anthonia Adenike, Covenant University, Ota, Nigeria..................................................................178
E-Communication in the Information Society and the Impact of New Technologies on Employee
Communication / Paul Capriotti, Universitat Rovira i Virgili, Spain..............................................................248
Effective Leadership in Virtual-Like Organizational Arrangements /
Kenneth D. Mackenzie, University of Kansas, USA; and Larry E. Pate, Loyola Marymount University, USA...256
E-HRM Perspective on Motivation, An / Chen H. Chung, University of Kentucky, USA................................301
IInformation Technologies as a Vital Channel for an Internal E-Communication Strategy /
José A. Lastres Segret, University of La Laguna, Spain;
and José M. Núñez-Gorrín, University of La Laguna, Tenerife, Spain............................................................532
Intercultural Competences as a Trust Factor in Virtual Team Work /
Maria Assumpta Aneas, Universitat de Barcelona, Spain................................................................................563
Managing the New Psychological Contract /
Benjamin Oyegoke Akinyemi, Commonwealth Open University, British Virgin Island, UK............................640
Occupational Culture and Socialization in IS / Indira R. Guzman, TUI University, USA................................661
Online Dispute Resolution / Noam Ebner, Tachlit Mediation and Negotiation Training, Israel.....................668
Orchestrating the Multi-Channel Character of Formal and Informal Communication in “Virtual Teams” /
J. Kratzer, University of Groningen, The Netherlands;
Roger Th. A. J. Leenders, University of Groningen, The Netherlands;
and J.M.L. van Engelen, University of Groningen, The Netherlands...............................................................676
Organizational Factors for Implementing E-Democracy in Organizations /
Francisco Javier Forcadell, Universidad Rey Juan Carlos, Spain..................................................................682
Organizational Implications of Managing the HRIS Employee Experience /
Dino Ruta, Bocconi University, Italy................................................................................................................687
Organizational Justice in Virtual Team Settings / María del Carmen Triana, Texas A&M University, USA.......693
Processes, Prospects, and Promises of Electronic Leadership /
Michael J. Provitera, Barry University, USA...................................................................................................719
Right Work Ethic for Human Resource Managers, The / Victor C. X. Wang, California State University,
Long Beach, USA............................................................................................................................................................752
25. Social Cognitive Trust Model / Joseph Abiodun Bello, Covenant University, Ota, Nigeria............................803
Theory and Application of Leadership / Krista J. Crawford-Mathis, Capella University, USA......................836
Traditional Leadership in Light of E-HRMS / Victor C. X. Wang, California State University,
Long Beach, USA..............................................................................................................................................849
Transforming Compensation Management Practices through Web-Based Enterprise Technologies /
Xiaoya Liang, Fudan University, China...........................................................................................................877
Trust Multidimensionality / Alfonso Miguel Márquez-García, University of Jaén, Spain...............................883
Managing People and Technology in New Work Environments
Assessing the Impact of Mobile Technologies on Work-Life Balance /
Sharon Cox, Birmingham City University, UK...................................................................................................63
Benefits of Home-Based Working’s Flexibility, The /
Diana Benito Osorio, Universidad Rey Juan Carlos, Spain............................................................................102
Collaborative Technologies, Applications, and Uses /
Ewan Oiry, Université de la Méditerranée, France.........................................................................................136
Data Warehouse and Business Intelligence Systems in the Context of E-HRM /
Martin Burgard, Saarland University, Germany; and Franca Piazza, Saarland University, Germany..........223
Developments, Controversies, and Applications of Ergonomics /
Kathleen P. King, Fordham University, USA; and James J. King, University of Georgia, USA......................236
Exploring the Link between Flexible Work and Organizational Performance /
Eva Rimbau-Gilabert, Open University of Catalonia (UOC), Spain...............................................................392
Group Support Systems as Tools for HR Decision Making /
James Yao, Montclair State University, USA; and John Wang, Montclair State University, USA...................413
HR Portals as Tools for Relational Resources Management / Dino Ruta, Bocconi University, Italy...............428
Human Resource Implications of Computers, The / Rosemarie Reynolds, Embry-Riddle University, USA;
Shirley Fedorovich, Embry-Riddle University, USA;
and Michael Williams, Embry-Riddle University, USA....................................................................................451
Human-Computer Interaction: A Human Resources Perspective /
Benet Campderrich, Universitat Rovira i Virgili, Spain...................................................................................488
Importance of Task Type in Virtual Teams, The / Andre L. Araujo, The College of William & Mary, USA........495
26. Improving Virtual Teams through Swift Structure /
Daphna Shwarts-Asher, Tel Aviv University, Israel; Niv Ahituv, Tel Aviv University, Israel;
and Dalia Etzion, Tel Aviv University, Israel....................................................................................................510
Influence of Job Relevance, Output Quality, Task Technology Fit, and Privacy Concerns on Human
Resources Information Systems Usage / Eric Deakins, University of Waikato, New Zealand.........................525
Interactive, Flexible, and Adaptable Decision Support Systems /
John Wang, Montclair State University, USA; James Yao, Montclair State University, USA;
and Jeffrey Hsu, Fairleigh Dickinson University, USA....................................................................................557
Internet Technology-Based Tools Utilization in the Workplace of Contemporary Organizations /
Janusz Wielki, Opole University of Technology, Poland..................................................................................570
Project Management Concepts for E-HRM / Bettie C. Hall, HI Consulting, USA;
and Nancy A. Inskeep, HI Consulting, USA......................................................................................................725
Risks, Gaps, and Global Issues of Project Management / John Wang, Montclair State University, USA;
Ruiliang Yan, Virginia State University, USA; Yanli Zhang, Montclair State University, USA........................758
Role of ICT in Support of Adaptable Work Arrangements, The /
Pamela Marie Dixon, Wayne State College, USA; and Paul M. Shelton, University of Central
Oklahoma, USA.......................................................................................................................................................770
Shared-Time Work and E-HRM in Small and Medium Sized Enterprises /
Marc-André Vilette, University of Savoie, France............................................................................................784
The Sign-Meaning Chain and its Implications for the Organization /
José Sanchez-Alarcos, Quasar Aviation, Spain; and Elena Revilla, Instituto de Empresa, Spain...................791
Supporting Work-Family Amalgamation through E-HRM /
Rebecca Nthogo Lekoko, University of Botswana, Gaborne, Botswana..........................................................817
Technology, Functionality, and Applicability of Portals in E-HRM /
Stefan Strohmeier, Saarland University, Germany...........................................................................................823
Using Collaborative Technology in Group Facilitation / José-Rodrigo Córdoba, University of Hull, UK......891
Trans-Disciplinary Collaboration and Information Systems / José-Rodrigo Córdoba, University of Hull, UK.......855
Knowledge and Organizational Learning
Activity Theory View of E-HR and Open Source, An /
Veronique Guilloux, Université Paris 12, France; and Michel Kalika, Université Paris, France..................... 7
Communities of Practice / Gonçalo Costa, De Montfort University, UK.........................................................142
Conceptualization and Evolution of Learning Organizations / Baiyin Yang, Tsinghua University, China.......172
27. Contributions of Social Capital Theory to HRM /
Marina Burakova-Lorgnier, ECE-INSEEC Research Laboratory, University of Montesquieu
Bordeaux 4, France...........................................................................................................................................203
Increasing Tacit Knowledge Sharing with an HRIS /
Milton Mayfield, Texas A&M International University, USA;
Jacqueline Mayfield, Texas A&M International University, USA;
and Stephen Lunce, Midwestern State University, USA...................................................................................518
Intellectual Capital Models and their Role within Information Systems /
Francisca Castilla-Polo, University of Jaén, Spain;
and Dolores Gallardo-Vázquez, University of Extremadura, Spain.................................................................547
IT and the Social Construction of Knowledge / Elena Revilla, Instituto de Empresa-Madrid-Spain, Spain;
and José Sánchez-Alarcos, Quasar Aviation, Spain.........................................................................................577
Knowledge Facilitator vs. Knowledge Dictator in Today’s Organizations /
Victor C. X. Wang, California State University, Long Beach, USA..................................................................592
Knowledge Management Approach to Improving E-Business Collaboration, A /
Sharon Cox, Birmingham City University, UK;
and John Perkins, Newman University College, UK........................................................................................598
Knowledge Management in Organizations / Mario Pérez-Montoro, University of Barcelona, Spain.............605
Knowledge Management Systems as a Framework for IT in Knowledge Management /
Ángel L. Meroño-Cerdán, Universidad de Murcia, Spain................................................................................611
Learning Organizations vs. Static Organizations in the Context of E-HRM /
Victor C. X. Wang, California State University, Long Beach, USA..................................................................617
Relations between Knowledge Acquisition Forms and Sources of Power in Organization /
Yvan Leray, Université de Bretagne Occidentale, France................................................................................739
Role of Lifelong Learning in the Creation of a European Knowledge-Based Society, The /
Ana Maria Ramalho Correia, Instituto Nacional de Engenharia Tecnologia e Inovação (INETI), Portugal
& Univerversidade Nova de Lisboa, Portugal; and Anabela Mesquita, ISCAP / IPP, Portugal &
Universidade do Minho, Portugal....................................................................................................................775
Social Capital and the Practice Lens Approach / Ray Gibney, The Pennsylvania State University at
Harrisburg, USA; Thomas J. Zagenczyk, Clemson University, USA; and Marick F. Masters,
University of Pittsburgh, USA...........................................................................................................................797
Transferring Knowledge in a Knowledge-Based Economy /
Lauren Edelstein Henry, The Pennsylvania State University, USA;
and Doris Lee, The Pennsylvania State University, USA.................................................................................862
28. Other Trends and Issues in E-HRM
Adoption and Success of E-HRM in European Firms /
Eleanna Galanaki, Athens University of Economics and Business, Greece;
and Leda Panayotopoulou, Athens University of Economics and Business, Greece..........................................24
Adoption of E-HRM in Large New Zealand Organizations /
Gloria Lau, Victoria University of Wellington, New Zealand;
and Val Hooper, Victoria University of Wellington, New Zealand......................................................................31
Considering Call Center Developments in E-HRM / Wendy R. Carroll, Acadia University, Canada.............191
Diffusion of HRITs Across English-Speaking Countries, The /
Miguel R. Olivas-Luján, Clarion University of Pennsylvania, USA & Techológico de Monterrey, México;
and Gary W. Florkowski, Katz Graduate School of Business, USA.......................................................................242
E-Government and E-HRM in the Public Sector / Rhoda C. Joseph, The Pennsylvania State University,
Harrisburg, USA; and Souha R. Ezzedeen, York University, Canada..............................................................272
Employees and Corporate Social Performance / Punit Arora, Syracuse University, USA...............................327
HRIS as Drivers to Introduce Total Quality in HRM /
Miguel Blanco Callejo, Rey Juan Carlos University, Spain.............................................................................434
Management of the Human Resources and the Quality of the Services, The /
José Antonio Lastres Segret, University of La Laguna, Spain;
and Mariangélica Cadagan García, University of La Laguna, Spain..............................................................632
Medical IT Systems and Their Effect on Human Resources /
Robert J. Mockler, St. John’s University, USA; and Dorothy G. Dologite, City University of
New York, USA..................................................................................................................................................649
New Face of Sexual Harassment, The / Barbara A. Ritter, Coastal Carolina University, USA.......................655
Telemedicine Barriers / María José Crisóstomo-Acevedo, Jerez Hospital, Spain;
and José Aurelio Medina-Garrido, Cadiz University, Spain............................................................................830
29. xxviii
Foreword
Technology and the ability to innovate are increasingly becoming critical requirements in our workplace. The
benefits of information technology extend far beyond productivity as it is usually understood and measured. Not
only can the application of IT provide better ratios of value created to effort expended in established processes
for producing goods and delivering services, but it can also reframe and redirect the expenditure of human effort,
generating unanticipated payoffs of exceptionally high value.
The emergence of tools based on the new information and communication technologies (ICT) is also affecting
businesses’ working methods. As a consequence, numerous changes are taking place within the organizational
context. For example, the number of knowledge workers is increasing, divisions between companies and depart-
ments are disappearing, networks are being created between countries, minority workers are being included, and
workers’ needs are being recognized.
Beyond doubt, organizations are rapidly and progressively adopting ICT in several and varied ways. In this
sense, a lot has been written about how companies manage virtual teams, implement electronic commerce prac-
tices, automate work flows, purchase raw material online, or use Web sites to advertise their services. However,
not much has been said about how IT is also changing traditional human resources management (HRM) func-
tions and practices. This is, precisely, the gap that the Encyclopedia of Human Resources Information Systems:
Challenges in e-HRM aims to fill.
Over its more than 100 articles, the Encyclopedia brilliantly presents the state of the art of the adoption of IT
by human resources managers as well as describes some of the most outstanding practices that have already been
implemented. In this respect, Dr. Torres-Coronas and Dr. Arias-Oliva have put together an impressive collection
of texts that will be valuable to professionals in the field, to consultants, to graduate students, and to thoughtful
managers, for this will become a reference text for both academicians and practitioners.
Definitely, the readers of the Encyclopedia of Human Resources Information Systems: Challenges in e-HRM
will gain deep knowledge about different types of human resources issues that have been challenged by the
adoption of technology during, at least, the last decade. Employee self-service, e-learning, strategies for imple-
menting e-HRM, virtual work arrangements and their impact on human resources management, human resources
information systems, or e-communication are only some of the topics that are approached by the wide group
of international authors who have already contributed to a successful set of books on how to manage people in
the new and digital environment.
Enjoy the reading!
Dr. Mila Gascó
Open University of Catalonia & Pompeu Fabra University, Spain
Barcelona (Spain), April 2008
30. xxix
Mila Gascó holds a MBA and a PhD in public policy evaluation (Award Enric Prat de la Riba granted to the best PhD
thesis on public management and administration, given by the Escola d’Administració Pública de Catalunya in Barcelona,
Spain). She is an associate professor at both the Open University of Catalonia and the Pompeu Fabra University, both
in Spain. For 7 years, she was a senior analyst at the International Institute on Governance of Catalonia. She has a wide
teaching experience (she worked as a full professor in the Rovira i Virgili University in Tarragona, Spain) as well as a broad
researching experience. She has taken part in numerous national and international seminars, and she has published both
in Spanish and English and has supervised some PhD thesis. She has collaborated with several institutions such as both
the provincial and city government of Barcelona, the World Bank Development Gateway, the United Nations Program for
Development, the University of Hull in United Kingdom, the Mayor’s Office in Valencia (Venezuela), and the Governments
of Brazil and Dominican Republic. Her main interests are related to public policies that allow the transition of a society
to the so-called knowledge era (in particular she is interested in e-government and e-governance), to the use of ICTs for
human development and to public policy evaluation.
31. xxx
Preface
Rationale foR this Book
The belief that the people working for a firm are one of its main assets and one of the decisive factors in deter-
mining its results is one that leaves little room for argument. There is no question regarding the fact that work-
ers’ qualities, attitudes, and behavior in the workplace go a long way to accounting for a company’s success
or lack of it. While this type of resource is one over which companies do not have complete control, there do
exist certain instruments to enable them to exert their influence on the quality and performance of the human
capital on which they rely. The human resource management (HRM) practices that they adopt will have a vital
influence in this area and thereby on the results obtained by the firm. Driven by significant internal and external
forces, HRM has evolved from largely a maintenance function to a source of sustainable competitive advantage
and organizational effectiveness.
Intheinformationera,organizationsareprogressivelyincorporatinginformationcommunicationtechnologies
(ICT) into their processes, using different tools and solutions. These tools are applied in a wide variety of ways
(i.e.,manufacturingresourceplanning,officeautomation,computer-supportedcooperativework,distributedteams,
supply-chain, enterprise-wide resource planning, or virtual integration). ICT is transforming organizations and
the way that people work, interact, and feel in knowledge-based organizations. To cope with these new human
resources challenges, it is necessary to review and to transform HRM into electronic-HRM (e-HRM).
Recognizing the need for substantive revision on the HRM field, this encyclopedia is a start to analyze the
management of people in the IT society. That is why it aims at describing the current state of HRM in the ICT
era and to provide new knowledge on effective e-HRM and human resource information management systems
(HRIS).
Since e-HRM does not mean to reinvent the wheel, the term HRM is used within this preface. It is already
time to begin giving the “e” for granted. Erasing the “e” is part of our digital evolution to the e-world.
Content highlights
This encyclopedia contains 132 articles organized in nine topics. In presenting the content we are aware that
important topics are missing and some relevant ones are included. But, that is the way books are. Next, a brief
description of the main issues discussed is presented to help the readers find their topic of interest and to ac-
knowledge each of the contributors to this virtual and collaborative project.
Topic I
Topic I, “Present Concepts and Emerging Trends in HRIS and HRM,” is an overview of the human capital
management concept and its role as key differentiator for sustainable competitive advantage (Akinyemi). Chang-
ing the HR function in a more HR technological environment is a must, but to do it, organizations need first
32. xxxi
to consider how human capital can be a source for a successful business strategy implementation. To achieve
this goal, a human resources policy needs to be perfectly aligned with business strategy. This match demands
functional integration with HRIS (as presented by Staudinger, Ostermann, and Staudinger). This integration is
required to achieve higher degrees of business process efficiency. Well-aligned systems and processes provide
an organization with competitive advantages. With this need in mind, both IT and organizational development
(OD) efforts have to be also aligned with business strategy. The lack of business/IT alignment and business/OD
alignment and its consequences are discussed by Cameron and Knight.
The use of ICT induces the development of new organizational, productive, strategic, and managerial models
(Jiménez, Martínez, and González). And, at the same time, the level of use of ICT determines the HRM and the
labor structures increasing the capabilities of the organization (as presented by Mishra). HRIS allow self-service
HR administrative activities and facilitate the collection of strategic information that contributes to the business
strategy formulation (Pennarola and Caporarello). Therefore, HR managers must understand their organization’s
strategy to sustain competitive advantage by adopting HRIS and e-HRM. Nevertheless, in this new organizational
word, HRIS need to be redefined not only as technology evolves but also as the perception of its impact changes.
Bocatto and Pérez’s article aims to deepen the comprehension of how information systems (IS) are used as a
tool of organizational change and development.
As information technology (IT) becomes a strategic partner for HRM, the factors that determine the utiliza-
tion of HR information for strategic decision-making purposes must be better understood. This is what Burbach
and Dundon do by ranging HRIT application through a continuum, from an administrative use to a strategic one.
The development of more flexible organizational structures and the development of IT are some of the drivers
of the necessity for HRIS. Benchmarking activities show the potential to generate valuable information for the
management of HRIS. Ostermann, Staudinger, and Staudinger provide an overview of different approaches to
benchmark the potential benefits and impacts of HRIS. As they point out, “future trends to benchmarking HRIS
should focus in the value-adding contribution of HR and HRIS to overall business performance.”
Topic II
Topic II, “Setting New Directions to HRM Functions,” provides a description of some of the key ways in which
HRM can enhance the development, implementation, and success of new technologies. It also focuses on how
HRM can enhance its own value through the use of new technologies (Härtel). One of the consequences of apply-
ing IT to the HRM is the modification of HR-related practices (as examined by Wang and Lang, and Yamamoto
and Özbek). On the other hand, in our today’s competitive world the need for a personnel management with
standardized and integrated processes is crucial. The development of this idea and its implications are presented
by Staudinger, Ostermann, and Staudinger.
As organizations are increasingly using HRIS, it is important to talk about the potential impacts of technol-
ogy on HRM in terms of the rationale behind the introduction of a HRIS (Parry). A better business and HRM
performance are some of the HRIS benefits. Stepping forward, Katou presents an integrative framework for
understanding the link between HRM and business performance and the integration of e-resourcing. Most of
the time, the success of the implementation of such new technological systems depends upon the mindsets of
the people involved. Sasovova and Leenders state how such mindsets emerge and evolve through the social
relationships of the users of the HRIS. Others relevant factors affecting HRIS planning projects are described
by Othman.
Topic II also deals with how the balanced scorecard approach can be applied in the management information
system (MIS) (Kettunen). Hurley-Hanson analyzes the role of HRIS in crisis response planning, and Guilloux,
Kalika, and Laval examine how Web-based technology permits new online HR services to employees and
management.