Lead 9102 Authentic Leadership Jones, Kuehn, Marquise, WesleyShaniqua Jones, MA
Authentic leaders show to others that they genuinely desire to understand their own leadership to serve others more effectively (George, 2010).
From a theoretical and practical research view as well as one who exemplifies Authentic Leadership, Dr. Martin L. King Jr.;the constructs and development of Authentic Leadership; and a training component...you will be able to understand your authenticity!
Lead 9102 Authentic Leadership Jones, Kuehn, Marquise, WesleyShaniqua Jones, MA
Authentic leaders show to others that they genuinely desire to understand their own leadership to serve others more effectively (George, 2010).
From a theoretical and practical research view as well as one who exemplifies Authentic Leadership, Dr. Martin L. King Jr.;the constructs and development of Authentic Leadership; and a training component...you will be able to understand your authenticity!
Strong Leaders at all levels within an organization are a requisite for business success. Yet the leadership pipeline –internal architecture for growing leaders is often broken or
nonexistent. This updated edition of the bestselling book has been revised to help address the challenges of today’s business environment. Anchored in experience based case studies, this
remarkable book synchronizes a proven model for planning leadership succession and development for corporate organizations. The Second edition is an improvement based on
learning and review of the authors who have drawn their work at more than one hundred international companies over a period of ten years since the first edition of the book with the same title was published. The book under review is addressed to the leading corporate organizations, where the succession path of leaders/ chief executives is being formulated & executed on a continuous basis to perpetuate the organization and make it strong and robust while facing trials and tribulations of corporate growth and success.
The Ladder of Accountability is a tool for assessing the current state of accountability in your organization. Just as Ladders have rungs, accountability has levels. Individuals who cling to the bottom of the ladder tend to avoid accountability while those who climb the ladder embrace it.
The Rungs are from bottom to Top:
Unaccountable
1. Denial - People here pretend that there is not a problem. It's not that they're unaware of the problem but willfully ignore it.
2. Blaming - People here are aware that the problem exists but deny responsibility and shift blame to others. They often tell stories of how people/situations/etc. take advantage of them.
3. Excuses - The "I Can't Stage". People here avoid responsibility by claiming confusion or incompetence. They tend to avoid tough issues and situations. They often say, "Just tell me what to do!".
4. Wait & Hope - People here know there is a problem that requires action and they choose not to act in the hope that things will magically improve.
Accountable
5. Acknowledge Reality - People Here let go of magical thinking and acknowledge the reality of circumstances or events.
6. Own-It/ Take a Position - People here own the problem and honor their commitments and responsibilities. They no longer make excuses or blame others.
7. Find/Create Solutions - People here own the problem and own the solution. They actively seek to implement solutions, and even if they can't directly do it, they will work to move those who can.
8. Implement Solutions - People here are all "on board". Whether or not they are the sole decision-maker, they assume responsibility for implementing their solutions and are committed to success.
Need help leading your organization up the ladder of accountability? We have custom learning solutions for inspiring accountability and leading confidently. Just give us a call.
P: (609) 606-9984 E: info@infoprolearning.com W: ww.infoprolearning.com
This case study is a great example of how Companies uses Strategic Management as the principle while forming any strategy for their business. It also showed how Apple, Kellogg's & Skoda used strategic management priciples like aims & objectives, planning & organizing, communication, different matrixes (BCG, GE9) to overcome all the hurdles and reach new heights.
This complete presentation has PPT slides on wide range of topics highlighting the core areas of your business needs. It has professionally designed templates with relevant visuals and subject driven content. This presentation deck has total of twenty slides. Get access to the customizable templates. Our designers have created editable templates for your convenience. You can edit the colour, text and font size as per your need. You can add or delete the content if required. You are just a click to away to have this ready-made presentation. Click the download button now. http://bit.ly/2HgJaJ6
Introduction to strategic planning
Dr. Salim Hajje conference about Strategic Planning, he helped many private companies & government organizations to formulate and implement their: Vision, Mission, KRA, Goals, Objectives, Tasks, Strategies &Tactics-
Even the best strategy is worthless without successful strategy implementation. However, most strategy implementations fail. This presentation helps organizations plan and implement and manage their strategy but also monitor, learn and adapt their strategy implementation to achieve sustainable organizational success. This way, organizations can achieve succesful strategy implementation.
Strategy Organizational Design Effectiveness and Managing Change.pdfSeta Wicaksana
Consider how organizational design is affected by The choice of goals and strategy. New goals and strategies are often selected based on environmental needs, and then top management attempts to redesign the organization to achieve those ends.
Performance measurements feedback into the internal environment, so that past performance of the organization is assessed by top management in setting new goals and strategies for the future.
Choices that top management makes about goals, strategy, and organizational design have a huge impact on organizational effectiveness.
Leading high performance teams training enable you to create fundamental aptitudes including enhancing self-comprehension, investigating the adequacy of others, group building, authority, consolation, and compromise. You will pick up a viable training of how to break down and keep up successful group performance over the task life cycle alongside how to perceive and illuminate key issues. Venture achievement not just relies upon the viability of the task group and how well they work together, yet additionally on the undertaking director's ability to control and deal with the group and focus on individuals issues.
Objectives :
Determine the characters of high-performing project teams
Successfully initiate a new project team
Inspire peak performance in project teams
Use leadership skills to create team members’ capability and commitment
Lead and manage distant project teams
Determine tactics to manage the various performance roles people take inside a team and the ways to enhance team dynamics
Set up personal strategies and activities that will construct and secure a high performing team
Share their team vision in an attractive way to motivate team member “buy in”
Describe the value of successfully managing ‘soft-side’ concerns that cause issues and postpones during product development programs
Use effective practices of employing and initiating teams
Execute methods to effectively lead and smooth effective teams
Efficiently troubleshoot problems on a team and use methods to remain efficient
Execute proven guidelines for performing effective team meetings
Course outline:
Overview of Leading High Performance Teams
Initiating a Project Team
Constructing a High-Performing Team
Accomplishing High Performing Team Dynamics
High-Performance Team Leadership
Creating a High Team Performance Management Culture and Vision
Leading Project Teams from Long distance
Making Effective Decisions
Sound Facilitation
TONEX Case Study Sample: Unit-Based High Performance Team
Leading high performance teams training
https://www.tonex.com/training-courses/leading-high-performance-teams-training/
Strong Leaders at all levels within an organization are a requisite for business success. Yet the leadership pipeline –internal architecture for growing leaders is often broken or
nonexistent. This updated edition of the bestselling book has been revised to help address the challenges of today’s business environment. Anchored in experience based case studies, this
remarkable book synchronizes a proven model for planning leadership succession and development for corporate organizations. The Second edition is an improvement based on
learning and review of the authors who have drawn their work at more than one hundred international companies over a period of ten years since the first edition of the book with the same title was published. The book under review is addressed to the leading corporate organizations, where the succession path of leaders/ chief executives is being formulated & executed on a continuous basis to perpetuate the organization and make it strong and robust while facing trials and tribulations of corporate growth and success.
The Ladder of Accountability is a tool for assessing the current state of accountability in your organization. Just as Ladders have rungs, accountability has levels. Individuals who cling to the bottom of the ladder tend to avoid accountability while those who climb the ladder embrace it.
The Rungs are from bottom to Top:
Unaccountable
1. Denial - People here pretend that there is not a problem. It's not that they're unaware of the problem but willfully ignore it.
2. Blaming - People here are aware that the problem exists but deny responsibility and shift blame to others. They often tell stories of how people/situations/etc. take advantage of them.
3. Excuses - The "I Can't Stage". People here avoid responsibility by claiming confusion or incompetence. They tend to avoid tough issues and situations. They often say, "Just tell me what to do!".
4. Wait & Hope - People here know there is a problem that requires action and they choose not to act in the hope that things will magically improve.
Accountable
5. Acknowledge Reality - People Here let go of magical thinking and acknowledge the reality of circumstances or events.
6. Own-It/ Take a Position - People here own the problem and honor their commitments and responsibilities. They no longer make excuses or blame others.
7. Find/Create Solutions - People here own the problem and own the solution. They actively seek to implement solutions, and even if they can't directly do it, they will work to move those who can.
8. Implement Solutions - People here are all "on board". Whether or not they are the sole decision-maker, they assume responsibility for implementing their solutions and are committed to success.
Need help leading your organization up the ladder of accountability? We have custom learning solutions for inspiring accountability and leading confidently. Just give us a call.
P: (609) 606-9984 E: info@infoprolearning.com W: ww.infoprolearning.com
This case study is a great example of how Companies uses Strategic Management as the principle while forming any strategy for their business. It also showed how Apple, Kellogg's & Skoda used strategic management priciples like aims & objectives, planning & organizing, communication, different matrixes (BCG, GE9) to overcome all the hurdles and reach new heights.
This complete presentation has PPT slides on wide range of topics highlighting the core areas of your business needs. It has professionally designed templates with relevant visuals and subject driven content. This presentation deck has total of twenty slides. Get access to the customizable templates. Our designers have created editable templates for your convenience. You can edit the colour, text and font size as per your need. You can add or delete the content if required. You are just a click to away to have this ready-made presentation. Click the download button now. http://bit.ly/2HgJaJ6
Introduction to strategic planning
Dr. Salim Hajje conference about Strategic Planning, he helped many private companies & government organizations to formulate and implement their: Vision, Mission, KRA, Goals, Objectives, Tasks, Strategies &Tactics-
Even the best strategy is worthless without successful strategy implementation. However, most strategy implementations fail. This presentation helps organizations plan and implement and manage their strategy but also monitor, learn and adapt their strategy implementation to achieve sustainable organizational success. This way, organizations can achieve succesful strategy implementation.
Strategy Organizational Design Effectiveness and Managing Change.pdfSeta Wicaksana
Consider how organizational design is affected by The choice of goals and strategy. New goals and strategies are often selected based on environmental needs, and then top management attempts to redesign the organization to achieve those ends.
Performance measurements feedback into the internal environment, so that past performance of the organization is assessed by top management in setting new goals and strategies for the future.
Choices that top management makes about goals, strategy, and organizational design have a huge impact on organizational effectiveness.
Leading high performance teams training enable you to create fundamental aptitudes including enhancing self-comprehension, investigating the adequacy of others, group building, authority, consolation, and compromise. You will pick up a viable training of how to break down and keep up successful group performance over the task life cycle alongside how to perceive and illuminate key issues. Venture achievement not just relies upon the viability of the task group and how well they work together, yet additionally on the undertaking director's ability to control and deal with the group and focus on individuals issues.
Objectives :
Determine the characters of high-performing project teams
Successfully initiate a new project team
Inspire peak performance in project teams
Use leadership skills to create team members’ capability and commitment
Lead and manage distant project teams
Determine tactics to manage the various performance roles people take inside a team and the ways to enhance team dynamics
Set up personal strategies and activities that will construct and secure a high performing team
Share their team vision in an attractive way to motivate team member “buy in”
Describe the value of successfully managing ‘soft-side’ concerns that cause issues and postpones during product development programs
Use effective practices of employing and initiating teams
Execute methods to effectively lead and smooth effective teams
Efficiently troubleshoot problems on a team and use methods to remain efficient
Execute proven guidelines for performing effective team meetings
Course outline:
Overview of Leading High Performance Teams
Initiating a Project Team
Constructing a High-Performing Team
Accomplishing High Performing Team Dynamics
High-Performance Team Leadership
Creating a High Team Performance Management Culture and Vision
Leading Project Teams from Long distance
Making Effective Decisions
Sound Facilitation
TONEX Case Study Sample: Unit-Based High Performance Team
Leading high performance teams training
https://www.tonex.com/training-courses/leading-high-performance-teams-training/
The Competitive Profile Matrix (CPM) is a strategic management tool that provides a comparative analysis of a company against its major competitors within the industry. It serves as an essential device for competitive advantage assessment and is often used to evaluate the firm's strengths and weaknesses relative to competitors' strategic positions. The CPM utilizes specific critical success factors, both internal and external to the organization, as its primary analytical basis.
In a typical CPM, a table is constructed with the evaluated firm and its main competitors listed horizontally, while the critical success factors are listed vertically. Each entity is scored based on how well they perform on each critical success factor. These scores are then weighted according to the importance of each factor, resulting in a composite score for each competitor.
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Memorandum Of Association Constitution of Company.pptseri bangash
www.seribangash.com
A Memorandum of Association (MOA) is a legal document that outlines the fundamental principles and objectives upon which a company operates. It serves as the company's charter or constitution and defines the scope of its activities. Here's a detailed note on the MOA:
Contents of Memorandum of Association:
Name Clause: This clause states the name of the company, which should end with words like "Limited" or "Ltd." for a public limited company and "Private Limited" or "Pvt. Ltd." for a private limited company.
https://seribangash.com/article-of-association-is-legal-doc-of-company/
Registered Office Clause: It specifies the location where the company's registered office is situated. This office is where all official communications and notices are sent.
Objective Clause: This clause delineates the main objectives for which the company is formed. It's important to define these objectives clearly, as the company cannot undertake activities beyond those mentioned in this clause.
www.seribangash.com
Liability Clause: It outlines the extent of liability of the company's members. In the case of companies limited by shares, the liability of members is limited to the amount unpaid on their shares. For companies limited by guarantee, members' liability is limited to the amount they undertake to contribute if the company is wound up.
https://seribangash.com/promotors-is-person-conceived-formation-company/
Capital Clause: This clause specifies the authorized capital of the company, i.e., the maximum amount of share capital the company is authorized to issue. It also mentions the division of this capital into shares and their respective nominal value.
Association Clause: It simply states that the subscribers wish to form a company and agree to become members of it, in accordance with the terms of the MOA.
Importance of Memorandum of Association:
Legal Requirement: The MOA is a legal requirement for the formation of a company. It must be filed with the Registrar of Companies during the incorporation process.
Constitutional Document: It serves as the company's constitutional document, defining its scope, powers, and limitations.
Protection of Members: It protects the interests of the company's members by clearly defining the objectives and limiting their liability.
External Communication: It provides clarity to external parties, such as investors, creditors, and regulatory authorities, regarding the company's objectives and powers.
https://seribangash.com/difference-public-and-private-company-law/
Binding Authority: The company and its members are bound by the provisions of the MOA. Any action taken beyond its scope may be considered ultra vires (beyond the powers) of the company and therefore void.
Amendment of MOA:
While the MOA lays down the company's fundamental principles, it is not entirely immutable. It can be amended, but only under specific circumstances and in compliance with legal procedures. Amendments typically require shareholder
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Kseniya Leshchenko: Shared development support service model as the way to ma...Lviv Startup Club
Kseniya Leshchenko: Shared development support service model as the way to make small projects with small budgets profitable for the company (UA)
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LA HUG - Video Testimonials with Chynna Morgan - June 2024Lital Barkan
Have you ever heard that user-generated content or video testimonials can take your brand to the next level? We will explore how you can effectively use video testimonials to leverage and boost your sales, content strategy, and increase your CRM data.🤯
We will dig deeper into:
1. How to capture video testimonials that convert from your audience 🎥
2. How to leverage your testimonials to boost your sales 💲
3. How you can capture more CRM data to understand your audience better through video testimonials. 📊
The world of search engine optimization (SEO) is buzzing with discussions after Google confirmed that around 2,500 leaked internal documents related to its Search feature are indeed authentic. The revelation has sparked significant concerns within the SEO community. The leaked documents were initially reported by SEO experts Rand Fishkin and Mike King, igniting widespread analysis and discourse. For More Info:- https://news.arihantwebtech.com/search-disrupted-googles-leaked-documents-rock-the-seo-world/
Tata Group Dials Taiwan for Its Chipmaking Ambition in Gujarat’s DholeraAvirahi City Dholera
The Tata Group, a titan of Indian industry, is making waves with its advanced talks with Taiwanese chipmakers Powerchip Semiconductor Manufacturing Corporation (PSMC) and UMC Group. The goal? Establishing a cutting-edge semiconductor fabrication unit (fab) in Dholera, Gujarat. This isn’t just any project; it’s a potential game changer for India’s chipmaking aspirations and a boon for investors seeking promising residential projects in dholera sir.
Visit : https://www.avirahi.com/blog/tata-group-dials-taiwan-for-its-chipmaking-ambition-in-gujarats-dholera/
RMD24 | Retail media: hoe zet je dit in als je geen AH of Unilever bent? Heid...BBPMedia1
Grote partijen zijn al een tijdje onderweg met retail media. Ondertussen worden in dit domein ook de kansen zichtbaar voor andere spelers in de markt. Maar met die kansen ontstaan ook vragen: Zelf retail media worden of erop adverteren? In welke fase van de funnel past het en hoe integreer je het in een mediaplan? Wat is nu precies het verschil met marketplaces en Programmatic ads? In dit half uur beslechten we de dilemma's en krijg je antwoorden op wanneer het voor jou tijd is om de volgende stap te zetten.
Cracking the Workplace Discipline Code Main.pptxWorkforce Group
Cultivating and maintaining discipline within teams is a critical differentiator for successful organisations.
Forward-thinking leaders and business managers understand the impact that discipline has on organisational success. A disciplined workforce operates with clarity, focus, and a shared understanding of expectations, ultimately driving better results, optimising productivity, and facilitating seamless collaboration.
Although discipline is not a one-size-fits-all approach, it can help create a work environment that encourages personal growth and accountability rather than solely relying on punitive measures.
In this deck, you will learn the significance of workplace discipline for organisational success. You’ll also learn
• Four (4) workplace discipline methods you should consider
• The best and most practical approach to implementing workplace discipline.
• Three (3) key tips to maintain a disciplined workplace.
Attending a job Interview for B1 and B2 Englsih learnersErika906060
It is a sample of an interview for a business english class for pre-intermediate and intermediate english students with emphasis on the speking ability.
"𝑩𝑬𝑮𝑼𝑵 𝑾𝑰𝑻𝑯 𝑻𝑱 𝑰𝑺 𝑯𝑨𝑳𝑭 𝑫𝑶𝑵𝑬"
𝐓𝐉 𝐂𝐨𝐦𝐬 (𝐓𝐉 𝐂𝐨𝐦𝐦𝐮𝐧𝐢𝐜𝐚𝐭𝐢𝐨𝐧𝐬) is a professional event agency that includes experts in the event-organizing market in Vietnam, Korea, and ASEAN countries. We provide unlimited types of events from Music concerts, Fan meetings, and Culture festivals to Corporate events, Internal company events, Golf tournaments, MICE events, and Exhibitions.
𝐓𝐉 𝐂𝐨𝐦𝐬 provides unlimited package services including such as Event organizing, Event planning, Event production, Manpower, PR marketing, Design 2D/3D, VIP protocols, Interpreter agency, etc.
Sports events - Golf competitions/billiards competitions/company sports events: dynamic and challenging
⭐ 𝐅𝐞𝐚𝐭𝐮𝐫𝐞𝐝 𝐩𝐫𝐨𝐣𝐞𝐜𝐭𝐬:
➢ 2024 BAEKHYUN [Lonsdaleite] IN HO CHI MINH
➢ SUPER JUNIOR-L.S.S. THE SHOW : Th3ee Guys in HO CHI MINH
➢FreenBecky 1st Fan Meeting in Vietnam
➢CHILDREN ART EXHIBITION 2024: BEYOND BARRIERS
➢ WOW K-Music Festival 2023
➢ Winner [CROSS] Tour in HCM
➢ Super Show 9 in HCM with Super Junior
➢ HCMC - Gyeongsangbuk-do Culture and Tourism Festival
➢ Korean Vietnam Partnership - Fair with LG
➢ Korean President visits Samsung Electronics R&D Center
➢ Vietnam Food Expo with Lotte Wellfood
"𝐄𝐯𝐞𝐫𝐲 𝐞𝐯𝐞𝐧𝐭 𝐢𝐬 𝐚 𝐬𝐭𝐨𝐫𝐲, 𝐚 𝐬𝐩𝐞𝐜𝐢𝐚𝐥 𝐣𝐨𝐮𝐫𝐧𝐞𝐲. 𝐖𝐞 𝐚𝐥𝐰𝐚𝐲𝐬 𝐛𝐞𝐥𝐢𝐞𝐯𝐞 𝐭𝐡𝐚𝐭 𝐬𝐡𝐨𝐫𝐭𝐥𝐲 𝐲𝐨𝐮 𝐰𝐢𝐥𝐥 𝐛𝐞 𝐚 𝐩𝐚𝐫𝐭 𝐨𝐟 𝐨𝐮𝐫 𝐬𝐭𝐨𝐫𝐢𝐞𝐬."
Improving profitability for small businessBen Wann
In this comprehensive presentation, we will explore strategies and practical tips for enhancing profitability in small businesses. Tailored to meet the unique challenges faced by small enterprises, this session covers various aspects that directly impact the bottom line. Attendees will learn how to optimize operational efficiency, manage expenses, and increase revenue through innovative marketing and customer engagement techniques.
What is the TDS Return Filing Due Date for FY 2024-25.pdfseoforlegalpillers
It is crucial for the taxpayers to understand about the TDS Return Filing Due Date, so that they can fulfill your TDS obligations efficiently. Taxpayers can avoid penalties by sticking to the deadlines and by accurate filing of TDS. Timely filing of TDS will make sure about the availability of tax credits. You can also seek the professional guidance of experts like Legal Pillers for timely filing of the TDS Return.
RMD24 | Debunking the non-endemic revenue myth Marvin Vacquier Droop | First ...BBPMedia1
Marvin neemt je in deze presentatie mee in de voordelen van non-endemic advertising op retail media netwerken. Hij brengt ook de uitdagingen in beeld die de markt op dit moment heeft op het gebied van retail media voor niet-leveranciers.
Retail media wordt gezien als het nieuwe advertising-medium en ook mediabureaus richten massaal retail media-afdelingen op. Merken die niet in de betreffende winkel liggen staan ook nog niet in de rij om op de retail media netwerken te adverteren. Marvin belicht de uitdagingen die er zijn om echt aansluiting te vinden op die markt van non-endemic advertising.
2. Motorola Globe Metallurgical Westinghouse Xerox Milliken Federal Express Wallace Co. Cadillac Motors IBM Solectron Marlow Industries Zytec Granite Rock Texas Instruments AT & T Ritz-Carlton Hotels Ames Rubber Eastman Chemical Verizon Wainwright Corning Armstrong Custom Research, Inc Trident Precision Mfg ADAC Laboratories Dana Commercial Credit Merrill Lynch 3M Dental Products Solar Turbines, Inc. Boeing Sunny Fresh Foods STMicroelectronics Operations Management Los Alamos Natl Bank KARLEE Company Chugach School District Pal’s Sudden Service University of WI – Stout Clarke American Checks Pearl River School Dist. SSM Health Care Branch-Smith Printing St Luke’s Hospital Community Cons. Schools Caterpillar Financial Stoner, Inc. Baptist Hospital Boeing Aerospace Support Medrad, Inc. Monfort College of Business Texas Nameplate Company The Bama Companies, Inc. RW Johnson Hospital Park Place Lexus Bronson Methodist Hospital Richland College DynMcDermott Petroleum Jenks Public Schools MESA Products, Inc. Premier Inc. N. Mississippi Medical Center PRO-TEC Coating Company Mercy Health System Sharp Health Care City of Coral Springs US Army – ARDEC Poudre Valley Health System Cargill Corn Milling Iredell-Statesville Schools AtlantiCare MidwayUSA Honeywell Heartland Health VA Cooperative Studies Program
6. 11 Core Values Systems Perspective Focus on Results Societal Responsibility Managing for Innovation Management by Fact Focus on Future Valuing Workforce Agility Visionary Leadership Customer-driven Excellence Organizational& Personal Learning
22. Review In the end, it’s all about Results Product Performance Customer Satisfaction Marketplace Success Workforce Effectiveness Process Efficiency Quality of Leadership
23. Presented By Team Star Performance Mary Corsi Janet Daugherty Deborah Foster Brandie Glessner Patricia LeClaire Carrie Pedri
Editor's Notes
Once an organization determines they want to use the Baldrige model to analyze their performance, there are two options available to them.
The first is to apply for the Malcolm Baldrige award. This award, presented annually by the president of the United States, recognizes outstanding organizational management in the business, healthcare, education and nonprofit sectors. At the beginning of this lesson, you watched a short video on one of the recent winners. Not every category has a winner in any given year, and to date, only 84 companies have been awarded this prize.
One of the unique characteristics of the Baldrige award program, however, is that the goal is not necessarily to win the award. Prestigious as winning might be, most companies apply for the sake of the valuable feedback they will receive. If selected to participate, the organization will benefit from many hours of valuable consultation with management experts examining every aspect of their operations and giving suggestions for improvement.
The second option, the one chosen by the vast majority of Baldrige users, is to do a self-assessment. This can either be done internally or by hiring the services of one of the many consulting companies specializing in this method.
Whether participating in the award program or doing a self-assessment, the primary tool used to evaluate performance is the Baldrige Criteria, a set of questions to be answered regarding seven areas of operations within the organization. These are available at no charge through the National Institute for Standards and Technology, the government agency overseeing the program, and may be downloaded at www.nist.gov/baldrige.
The criteria themselves, are built on 11 Core values, underlying principles that form the foundation for the Baldrige model. Some, such as ‘visionary leadership’ and ‘valuing workforce’ are directly tied to the Criteria. Others, like ‘systems perspective’ or ‘societal responsibility’ permeate and drive the entire process.
When beginning an assesssment, either through the award program or on their own, a company first completes an organizational profile, detailing the environment, relationships, and key influences and challenges that affect how their organization functions.
They then begin to use the critera starting with the Leadership Triad, the first three areas of assessment, which emphasize the importance of a leadership focus on strategic planning and customer relationships…
Evaluation of Leadership asks the question, “How do the actions of the organization’s senior leadership guide and sustain the organization?” Items examined include the company’s governance system, how it fulfills its legal, ethical, and societal responsibilities, and how it supports key communities within the organization…
When looking at Strategic Planning, the question is, How well does this company plan for its future? Is it developing objectives and action plans and deploying them? How do its leaders measure progress?
Customer Focus deals with how the company engages its clients for long term marketplace success. Without customers, no business will survive long. This criteria examines how product needs are determined and fulfilled, as well as how customers are acquired, satisfied and retained.
The fourth criteria, Measurement, Analysis, and Knowledge Management is essential to the effective management of an organization.
While the other six criteria deal with various parts of the systems operations, this criteria is pictured in the Baldrige Model as being the foundation for that sytem and interacting with all of the various parts of it.
Its effectiveness is assessed by asking questions about how the company gathers and analyzes the data and information it requires to operate, how it organizes, stores and protects its knowledge assets and how it manages its information technology.
The last three criteria, are referred to as the Results Triad, focus on the systems operations that yield the overall performance results for the company. Areas examined include the organization’s Workforce Focus and its Process Management.
Does this business have the right people with the right skills in place at the right time? The examiners will look at how the organization engages its workforce to achieve institutional and personal success. They will be looking for examples of how a company rewards and recognizes the work its employees perform, and whether there is effective and open communication. How does the company develop or acquire new leadership and are there opportunities for career advancement available to all employees?
They will also ask,How does the organization work? What are its key systems and processes? This assessment looks at both of these areas and asks whether the they are designed and managed in a way that delivers value and contributes to the organization’s ultimate success. Questions include: How are internal work systems and external resources coordinated? How are requirements determined and how is input from customers, suppliers and other partners incorporated? How does the company prepare for emergencies and disasters that might interrupt the workflow?
Finally, the most important area of assessment is Results. Without results, it really does not matter how well the organization is managed. For that matter, if the organization is well managed, we should expect to see results.
The Results criteria examines the organization’s performance & improvement in the key areas of Product Performance, Customer Satisfaction, Financial Success, and the Effectiveness of its Workforce, Processes and Leadership. The importance of this final criteria is reflected in the fact that it accounts for nearly half of the evaluation.
In review,There are two ways an organization can use the Baldrige Assessment, either by applying for the Award or through a self-assessment done by their own personnel or private contractors. The most valuable result of participating in the Award program is not the award itself, but the feedback a company receives regarding their performance.
The Baldrige assessment is built on 11 Core Values and evaluates 7 Key areas of organizational management using the Baldrige Criteria. These Criteria include: LeadershipStrategic PlanningCustomer FocusMeasurement, Analysis & Knowledge ManagementWorkforce Focus Process ManagementResults
The most important of the seven criteria is Results