THE AGE OF
Hey, can you
You publicly answer for what you...
SPECTRUM OF CONSEQUENCES
(Real-life business risk & reward!)
Quietly move on
CLOUDFLARE’S PRE-IPO FILING 👀
“We are aware of some potential customers that have indicated their decision
to not subscribe to our products was impacted, at least in part, by the actions
of certain of our paying and free customers.
We may also experience other adverse political, business and reputational
consequences with prospective and current customers, employees, suppliers,
and others related to the activities of our paying and free customers,
especially if such hostile, offensive, or inappropriate use is high proﬁle.”
“We’ve put our customers in a position
where they can’t trust us, because we say
one thing and do another under activist
WHAT HOTJAR DID
“We thought, ‘Hey let’s take a second to think about how
we want to act as an organization, as a team and as
individuals.’ This is when we started to have a more
organized response and leadership discussion.”
START WITH THE OUTCOME
Who do we
want to be?
What is our
How do we want
to show up in the
“DOUBLE DEGREE ACCEPTABLE
✋🏽No sites that directly promote or condone hate
✋🏽No sites that promote or support people or
organizations that promote hate
HOW DO WE PROVE IT?
Manifest Observable Behavior
What has audio
What has a
What is the person
writing or saying to
GET INTERNAL BUY-IN
Mohannad Ali, CPO
We wanted to explore
different opinions & surface
all the arguments and bring
the team with us on this
WHAT THEY’RE SAYING
Now *this* is how
you live out
I was an advocate for Hotjar
before this. Now, I will never
recommend any other tool. Like
wtf, this is fantastic
This is very thoughtful
and well written.
Perfect execution of a
difficult position to
Parece que tem um bloqueador de anúncios ativo. Ao listar o SlideShare no seu bloqueador de anúncios, está a apoiar a nossa comunidade de criadores de conteúdo.
Atualizámos a nossa política de privacidade.
Atualizámos a nossa política de privacidade de modo a estarmos em conformidade com os regulamentos de privacidade em constante mutação a nível mundial e para lhe fornecer uma visão sobre as formas limitadas de utilização dos seus dados.
Pode ler os detalhes abaixo. Ao aceitar, está a concordar com a política de privacidade atualizada.