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Marketing Automation at Adobe

Field Marketing Manager EMEA at Marketo em Marketo
23 de Jul de 2020
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Marketing Automation at Adobe

  1. © 2018 Adobe. All Rights Reserved. Adobe Confidential. Marketing Automationat Adobe May 27th 2020 1 Peter Bell EMEA Marketing Director,Adobe @peterbel
  2. © 2018 Adobe. All Rights Reserved. Adobe Confidential.
  3. © 2018 Adobe. All Rights Reserved. Adobe Confidential. Unleashing Accelerating Powering
  4. © 2018 Adobe. All Rights Reserved. Adobe Confidential. Agenda 4
  5. The Customer
  6. © 2019 Adobe. All Rights Reserved. Adobe Confidential. Customer Journey 6
  7. © 2019 Adobe. All Rights Reserved. Adobe Confidential. Customer Journey Prospects receive an average of 10 marketing touches from the time they enter the top of the funnel until they’re a closed-won customer 7
  8. © 2019 Adobe. All Rights Reserved. Adobe Confidential. Customer Journey 8 70% of customers cross 5+ channels when making purchasing decisions
  9. Marketing @ Adobe
  10. © 2019 Adobe. All Rights Reserved. Adobe Confidential. Marketing Functions 10 Product & Industry Marketing Creative & CX Marketing Operations Customer Marketing Demand Generation Corporate Marketing
  11. The Marketing Funnel
  12. © 2019 Adobe. All Rights Reserved. Adobe Confidential. Marketing Funnel 12
  13. © 2019 Adobe. All Rights Reserved. Adobe Confidential. Marketing Funnel 13
  14. © 2019 Adobe. All Rights Reserved. Adobe Confidential. Marketing Funnel 14
  15. © 2019 Adobe. All Rights Reserved. Adobe Confidential. Marketing Funnel 15
  16. © 2019 Adobe. All Rights Reserved. Adobe Confidential. Lifecycle Model ▪ Model your lead stages and flow ▪ Buyer & Relevance activity triggers movement between stages ▪ Tailor campaign messages and offers to buyer journey stage 16
  17. © 2019 Adobe. All Rights Reserved. Adobe Confidential. Lead Stages & Content 17
  18. © 2019 Adobe. All Rights Reserved. Adobe Confidential. Lead Scoring 18 Product Score Account Score BehaviourScore Decay Demographic Score Customer acquisition Retention Cross/Upsell Good Demographic fit? Purchasing Behaviour? Good Firmographicfit? Product of Interest ?
  19. © 2019 Adobe. All Rights Reserved. Adobe Confidential. Success Path Analyser ▪ View key metrics for your revenue model ▪ Visualize both flow (amount) and velocity (speed, in terms of days) of people through the stages ▪ Focus marketing efforts where buyers get stuck 19
  20. Attribution “Tell which campaigns are having the most impact”
  21. © 2019 Adobe. All Rights Reserved. Adobe Confidential. Attribution is Hard Multiple Touches Ten touches needed to convert a cold lead into a sale Multiple Influencers There are on average 5.1 people involved in the buying decision 21
  22. © 2019 Adobe. All Rights Reserved. Adobe Confidential. Methods to Measure Marketing ROI 22 SINGLE TOUCH ATTRIBUTION NON-WEIGHTEDMULTI- TOUCHATTRIBUTION WEIGHTED MULTI-TOUCH ATTRIBUTION
  23. © 2019 Adobe. All Rights Reserved. Adobe Confidential. Single Touch Attribution – First Touch Keyword Search 12 – 15 Months €100K €100K Opportunity LinkedIn PostFacebook Ad In-Person Event Sales Accepted
  24. © 2019 Adobe. All Rights Reserved. Adobe Confidential. Single Touch Attribution – Last Touch Keyword Search 12 – 15 Months €100K €100K Opportunity LinkedIn PostFacebook Ad In-Person Event Sales Accepted
  25. © 2019 Adobe. All Rights Reserved. Adobe Confidential. UnweightedMulti-Touch Attribution Keyword Search 12 – 15 Months €25K €25K €100K Opportunity €25K€25K LinkedIn PostFacebook Ad In-Person Event Sales Accepted
  26. © 2019 Adobe. All Rights Reserved. Adobe Confidential. Weighted Multi-Touch Attribution 1. Time-Decay 2. U-Shapedor Position Based 3. W-Shaped 4. Full-Path 5. Custom 6. Machine-Learningrecommended
  27. © 2019 Adobe. All Rights Reserved. Adobe Confidential. Multi-Touch Attribution: W-Shaped Keyword Search Sales Accepted €30K €5K €100K €5K€30K LinkedIn PostFacebook Ad In-Person Event 30% 30%30% €100K Opportunity €30K
  28. © 2019 Adobe. All Rights Reserved. Adobe Confidential. Event MarketingMeasurement ▪ Multi Touch (MT) Ratio = Pipeline/ Investment ▪ >15 is Successful / < 10 is unsuccessful 28
  29. © 2019 Adobe. All Rights Reserved. Adobe Confidential. Resources for You • Download the ‘The Definitive Guide to Marketing Metrics and Analytics’ from Marketo.com • Download the Marketing Metrics and Analytics Cheat Sheet • https://www.marketo.com/resources/
  30. © 2019 Adobe. All Rights Reserved. Adobe Confidential.
  31. 31
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