Wapda internship report

INTERNSHIP REPORT
ON
WAPDA HOUSE LAHORE
Submitted by
MARIAM MAQBOOL
MBE
2013-1034
DEPARTMENT OF BUSINESS EDUCATION
INSTITUTE OF EDUCATION AND RESEARCH
UNIVERSITY OF THE PUNJAB
LAHORE
August 2015

i
DECLARATION BY THE INTERN
I, the under-mentioned, solemnly declare that this internship report on WAPDA house
Lahore is my original work. I further declare that I have strictly observed research
ethics and duly discharged copy-right obligation and properly referred all outsourcing
of materials used in this report and nothing is confidential in this report in respect of
the company of my internship. I take the responsibility for all legal and ethical
requirements regarding this report.
Signature: __________________
Name: Mariam Maqbool
Student #: 2013-1034

ii
ACCEPTANCE CERTIFICATE
This internship report on WAPDA house Lahore. is accepted by the Department of
Business Education, Institute of Education and Research, University of the Punjab, on
the bases of declaration given by Mariam Maqbool, Student # 2013-1034.
Chairman/Advisor: ___________________

iii
ACKNOWLEDGEMENT
All the praises and admires for our Almighty Allah who enabled me to complete and
write the internship and internship report on WAPDA house Lahore
I want to acknowledge to all of those who helped me to complete my report and to
gain knowledge about activities throughout the period of my Internship in WAPDA
and for writing the Internship report.
I want to pay great thanks to the WAPDA staff in WAPDA house Lahore who guided
me and helped me during my Internship over there. Great deals of appreciation goes
to my faculty of management who helped me to complete this report and their
assistant and cooperation whenever I needed, I contacted to them. Without their
guidance and kind attitude it was difficult for me to complete my report. Also, I want
to pay thanks to my friends specially Minahil Yaseen Butt and Dur-e-Sameen for the
encouragement, guidance and help.
MM
INTERNSHIP EXECUTIVE SUMMARY

iv
I joined WAPDA house Lahore from 22/06/2015 to 13/08/2015. My internship report
includes all the information about my internship in four departments. This report will
show complete historical background of WAPDA and major services that is provided
to its customers and employees. The information is collected from both the sources,
primary and secondary.
Water and Power Development Authority (WAPDA) was established through an Act
of Parliament in 1958. It is an autonomous and statutory body under the
administrative control of the Federal Government. The Authority consists of a
Chairman and three Members (Water, Power and Finance). WAPDA was unbundled
in the year 2007 whereby the functions of its Power wing were redefined as Hydel
Power Generation and Operation & Maintenance (O&M) of power houses. Following
unbundling of its power wing, WAPDA’s mandate is now development of water and
hydropower resources in an efficient manner.
During my internship over WAPDA it was an immense pleasure for me to be there to
serve for some time period. I learnt a lot there. As Experience is the key. During my
stay there I experienced different type of tasks. I started from the section of director
establishment of human resources &admn WAPDA
The operations of HR are very smooth and ongoing for every employee being hired or
recruited. Employee demands are forecasted and called for interview on demand.
WAPDA offers trainings and departmental educations for their officer and staff.
These training will help them to work better in future and these skills will be the
return on investments that WAPDA makes.
TABLE OF CONTENTS

v
Title Page
Internship Completion Certificate I
Declaration by The Intern Ii
Acceptance Certificate iii
Acknowledgement Iv
Internship Executive Summary V
List of Tables vi
List of Figures vii
Table of Contents viii
Chapter I
INTRODUCTION OF THE COMPANY
Description of the Company (full title) 1
History of the Company 1
The Type of Ownership of the Company (public/private ltd, main
shareholders and their shares etc.)
4
The Sector the Company (the products /services) 5
The Customers the Company (govt./corporate/individuals 5
Organization Chart of the Company (along with information on the
number of divisions/departments/employees)
6
Functions Performed by Divisions/Departments 8
Critical Analysis of the Company 10
Financial Analysis (main ratios for the last three years) 10
Marketing Strategies 12
Major competitors of the Company 12
Market Share of the Company 12
Success and Failure of Company Products in the Market
(reasons)
12
Major HR Policies and Practices 13
Competitive Analysis of the Company (SWAT) 15
Strengths 15
Weakness 15

vi
Opportunities 16
Threats/Challenges 16
Chapter II
INTERNSHIP ACTIVITIES
Overview of Internship Activities (including orientation, name/designation of
supervisor, team members, total divisions/departments served etc.
HR & Estate 17
Division/Department Layout (along with total number of
employees
17
Name/Designation of the Supervisor (in this department) 17
Wages & incentives 21
Quality control measure 22
Costing/Pricing System 22
Activities Performed by the Intern in this Department (exhibit
some work samples)
22
Comparison Between Theory (things you have learned in the
classroom) and Practice (things you did or observed at the
department)
26
Accounts Department (give detail on the above pattern)
Chapter III
INTERNSHIP ASSESSMENT AND RECOMMENDATIONS
Overall assessment of the internship experience and recommendations 41
Internship Preparation at the Department of Business Education 41
Major Responsibilities Undertaken During Internship 42
Skills and Qualifications Acquired from Internship 43
Impact of Internship on Future Career Path of the Intern 44
Overall Comparison Between Theory (things you have learned in the
classroom) and Practice (things you did or observed at the company)
44
General Observations about the Sector of the Internship
Company/Institution/Organization
45

vii
Recommendations for the Company (department wise) 46
Recommendations for the Department of Business Education 48
Recommendations for Future Interns 48
Appendices and Supplementary Material (charts, graphs, pictures, etc.)
References 49
LIST OF TABLES
Title Page
Ratio analysis 10

viii
LIST OF FIGURES
Title Page
Market share 12
Organization chart 06

1
CHAPTER I
INTRODUCTION OF ORGANIZATION
Descriptionof the Organization
Pakistan Water and Power Development Authority (WAPDA)
History of the Organization
WAPDA, the Pakistan Water and Power Development Authority, was created in 1958
as a Semi-Autonomous Body for the purpose of coordinating and giving a unified
direction to the development of schemes in Water and Power Sectors, which were
previously being dealt with, by the respective Electricity and Irrigation Department of
the Provinces.

2
 Since October 2007, WAPDA has been bifurcated into two distinct entities i.e.
WAPDA and Pakistan Electric Power Company (PEPCO). WAPDA is
responsible for water and hydropower development whereas PEPCO is vested
with the responsibility of thermal power generation, transmission, distribution
and billing. There is an independent Chairman and MD (PEPCO) replacing
Chairman WAPDA and Member (Power) who were previously holding the
additional charges of these posts.
 WAPDA is now fully responsible for the development of Hydel Power and
Water Sector Projects.
 PEPCO has been fully empowered and is responsible for the management of
all the affairs of corporatized nine Distribution Companies (DISCOs), four
Generation Companies (GENCOs) and a National Transmission Dispatch
Company (NTDC). These companies are working under independent Board of
Directors (Chairman and some Directors are from Private Sectors).
 The Companies are administratively autonomous and leading to financial
autonomy by restructuring their balance sheets by bringing their equity
position to at least 20 percent, required to meet the prudential regulations and
to facilitate financing from commercial sector (approved by ECC).
 The Loan Liability Transfer Agreements (LLTA) has been signed with
Corporate Entities and execution of loan transfer is complete.
 All Entities have the physical possessions of all their operational assets.
 On 24th Feb. 2007 Ministry of Water & Power notified NEPRA approved
Tariff for all Distribution Companies replacing unified WAPDA Tariff.
 Legal Agreements such as Business Transfer Agreements, Operation
Development Agreement, Energy Supply Agreement, Business Supplementary

3
Agreement and Fuel Supply Agreement etc. were executed between WAPDA
and Corporate Entities to facilitate commercial operations.
 Regulatory instruments like Grid Code, Distribution Codes, Performance
Standard for Distribution Companies and Transmission Companies were
drafted and got approved from in 2007.
 All major lenders gave their consent for transfer of their loan from WAPDA to
Corporate Entities, thus 326 loan assumption agreements were signed amongst
respective Companies, WAPDA and EAD (Economic Affairs Division) GOP.
INTRODUCTION OF WAPDA
 Water and Power Development Authority (WAPDA) was established through
an Act of Parliament in 1958. It is an autonomous and statutory body under
the administrative control of the Federal Government. The Authority consists
of a Chairman and three Members (Water, Power and Finance). WAPDA was
unbundled in the year 2007 whereby the functions of its Power wing were
redefined as Hydel Power Generation and Operation & Maintenance (O&M)
of power houses. Following unbundling of its power wing, WAPDA’s
mandate is now development of water and hydropower resources in an
efficient manner.
 In order to meet the requirements of the country in both water and hydropower
sectors with an ultimate object to put Pakistan on the track of development,
WAPDA has planned to construct five multi-dimensional water storage dams
during the next 3-12 years. The building of these dams will not only help
address acute water challenge but also produce cheap and clean
hydroelectricity.

4
 These projects will not only be beneficial at the national level but will also be
instrumental for development of remote and less developed regions of the
country where they are located.
 In line with its mandate, WAPDA is working hard to harness water and
hydropower resources in the country. The idea is to generate affordable, clean
electricity, which will provide relief to the consumers by bringing down the
power tariff. The building of water storages will meet the water requirements
besides playing their role for mitigation of flood hazards
WAPDA VISION
To ensure convenient availability of high quality power in area of responsibility, in
order to alleviate the poverty, improve quality of life and make the Industrial and
Agriculture Sector competitive in the World Market.
WAPDA MISSION
Ensure convenient availability of high quality electric power to the people at
affordable price, retaining financial viability of the Company.
Type of Ownership of the Organization
The WAPDAis nonprofit organization. Its ownership comes under state hold. It is a
government organization. It is an autonomous and statutory body under the
administrative control of the Federal Government. The Authority consists of a
Chairman and three Members (Water, Power and Finance).It is responsible for the

5
generation of hydel electricity and operation and maintenance of power houses. It is
also responsible for the construction of dams.
The Sector of Organization
The WAPDAis basically services providing organization. It provides its services all
over the Pakistan. It provides the hydel electricity which is very cheap in price.
The Customers the Organization (govt./corporate/individuals)
The customers of WAPDA are National Transmission dispatch company limited
(NTDCL). NTDCL then sells this electricity to PEPCO.
WAPDA NTDCL PEPCO

6
Organization Chart of the Organization
Total number of employees
Total employees = 22230
Working employees = 17619
Regular employees =14686

7
Contract employees = 1369
Daily wages employees =1450
Deputation =104
Re –employees =10
Vacant employees = 4611
Number of employees (division wise)
Common services
Contract employees =481
Deputation =11
Re –employees =0
Power Wing

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Deputation =1
Re –employees =6
Water Wing
Deputation =92
Re –employees =4
Functions Performed by Divisions
Power Wing
After Re-structuring in 2007, Power Wing was split up into 15 companies i.e.
NTDCL, 10 DISCOs & 4 GENCOs with separate management. WAPDA's role is
now limited to the Operation and Maintenance of the running Hydel Power Stations

9
and future development of Water resources as well as Hydro Electric Power Stations..
The present mandate of WAPDA Power Wing is as under:-
 Operation & Maintenance of Hydel Power Stations.
 Rehabilitation of Existing Old Hydel Power Stations / Technical Monitoring
of E&M Works of New Projects
 Training activities
WATER WING
Member (Water) controls the water wing which is divided in to north, central and
south zones. These zones cover in general Khyber pakthunkhwa (KPK), Punjab,
Sindh and Baluchistan respectively.
Water Wing of WAPDA is responsible for
 Planning,
 Designing And
 Execution of Water Resources Development Projects in the sector of
irrigation, drainage and hydropower.
 Inter-provincial major surface water projects including large dams are also
operated and maintained by Water Wing, WAPDA.
Finance /coordinating wing
Finance Wing of WAPDA headed by Member Finance, is responsible for all
budgetary, financial and accounting matters, exclusively the financing and funds
management for WAPDA Projects. These functions are winged wise performed by
GMF (W), GMF (P) and DGF (B&C) respectively. The financial matters of all three
Wings are technically under overall control of Member Finance like preparation of

10
PSDP budget proposals for Water and Power projects, financing of these projects both
from local and international monitory & capital markets.
Member Finance looks after revenue generation and financing needs of all the offices
of WAPDA.
The functions of Finance Wing may be broadly categorized under following financial
activities:
 Budgeting and Management Information System
 Accounts & Financial Reporting
 Internal Audit
Critical Analysis of the Organization
Financial Analysis
Ratios Formulae 2013 2012 2011
Profitability Ratio
Gross Profit Ratio Gross profit/sale 53% 52% 61%
Net Profit Ratio Net income/Sale 28% 25% 25%
Return on Equity Net income/Total Equity 5.82% 4.63% 5.80%
Liquidity Ratio
Current Ratio
Current Assets/Current
Liabilities
1.66:1
Times
1.40:1
1.19:1

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Quick Ratio
Current Assets-
Inventory/Current
Liabilities
0.03:1
Times
0.04.:1 0.11:1
Cash Ratio
Cash/Current liabilities 0.09:1
Times
0.05:1 0.05:1
Asset Activity
Inventory Turnover
Ratio
Cost of Goods
Sold/Inventory
7.01
Times
7.29
Times
5.36
Time
Days Sale in
Inventory
365/Inventory Turnover
Ratio
52
Days
50
Days
68
Days
Debtor Turnover
Ratio
Sales/Accounts Receivable
1.45
Times
4.79
Times
11.77
Times
Days Sale in
Receivable
365/Debtor Turnover Ratio
252
Days
76
Days
31
Days
Fixed Asset Turnover
Ratio
Sales/Net Fixed Assets
0.16
Times
0.16
Times
0.18
Times
Total Asset Turnover
Ratio
Sales/Total Assets
0.14
Times
0.11
Times
0.13
Times
Debt Ratios
Debt-Equity Ratio Total Debt/Total Equity 0:522 0:658 0:802

12
Marketing Strategies
WAPDA has monopoly all over the Pakistan. It does not follow any marketing
strategy. But it has some social corporate responsibilities
Major competitors of the Organization
WAPDA has no competitor. It has monopoly in Pakistan. It is very difficult for any
new company to compete the WAPDA due to government polices and large setup of
existing WAPDA. WAPDA has large amount of assets
Market Share of the Organization
The total units of electricity units are 14157. The hydel generation of electricity units
of WAPDA is 6107 MW while thermal generation of electricity units is 2365 MW
and IPP’s generation of electricity units is 5685
Total electricity units 14157MW
Hydel electricity units 6107MW
Thermal electricity units 2365MW
IPPS electricity units 5685MW
Successand Failure of OrganizationProducts in the Market
Success
 Government support
 Hydel generation of electricity

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 Construction of Dams
 Huge amount of assets
 Competent staff
Failures
 Bad policies of government
 Political interference
 Corruption
 Bad reputation
 Out dated technology
 Manual system
 Documentation and formalization
Major HR Policies and Practices
Recruitment and placement
WAPDAhas HR policy regarding recruitment and placement of employees
Recruitment includes internal & external sources while selection may occur by
conducting IQ Test, interview and medical test.
Employeesare recruited in job through two options
Direct quota
Promotion
Employees of WAPDA can be hired on daily wages as well as contract basic

14
Career management
WAPDA has HR policy regarding retirement, promotions, transfers/postings,
regularizations (contract/DW), deputation and permanent absorptions of employees
Grievances handling
WAPDA has HR policy regarding managing of grievances of staff under HR &
Admin. If an employee has any grievance related to their performance, seniorities and
complaints regarding discriminative actions than it is duty of HR& Admin to report
his grievance according to policy of WAPDA.
Disciplinary actions
WAPDA has HR policy regarding processing of disciplinary action against
employees.If any employee commit any act which is the against the rules of WAPDA
than disciplinary action will be taken according to policy of WAPDA
Annual sanction strength reviews
HR & Admin staff calculates the annual sanctioned strength reviews. WAPDA has
proper procedure for calculate annual sanction strength
Benefits
WAPDA has HR policy regarding benefits for employees whichinclude leaves
(Annual, Casual, and Medical), group insurance, annual bonus, provident fund,
gratuity & pension.
Promotion
WAPDA has promotion policy of employees. Promotions of employees having BPS
1-16 are dealt by HR &admn where promotions of officers having BPS 17 -22 are
dealt by career and management department.

15
Competitive Analysis of the Company (SWOT)
SWOT ANALYSIS
The SWOTanalysis consists of analyzing the organizational strength and weaknesses,
and its opportunities and threats which are related to external environment. it helps to
identify a strategic that the organization might exploit. Here is a swot analysis of
WAPDA
STRENGTH
 Support of Government
 Brand Name (WAPDA)
 Generation of hydel electricity
 Development hydel Projects
 monopoly in Pakistan
 huge amount of assets
 Security of job
 Own Transportation systems
WEAKNESSES
 Out dated technology
 Manual system
 Single entry system
 In spite of presence of technology many jobs are done manually.
 Political influence in recruitement and promotion.
 Surplus employees and low productivity
 Communication gap

16
 Lack of loyalty.
 Consistency and regulatory in staff.
 Dependency on the power production and distribution companies.
 Increase In demand day by day
 Too much documentation
OPPORTUNITIES
 WAPDA is able to produce more then 80000 MGW electricity through
different dams.
 WAPDA has opportunity rises dams height Manglla and remove
mud in tarbilladamwhich can increase Electricity generation capacity.
 Gomal zam dam project
 Miran dam project
 Mangla dam raising
 Canal system
 Time execution of development projects
 Information technology
THREATS
 Politics in employees and labor unions.
 Political instability can effect to development projects.
 Slow developments process.
 Change in government policies.
 Terrorism in our county is biggest threat to authority
 Uncertain economic condition.
 Electricity demand is increasing day by day due to this main grid station goes
to trip

17
CHAPTER II
INTERNSHIP ACTIVITIES
Establishment HR & Admin WAPDA
ORGANIZATION CAHRT OF THE OFFICE OF
DEPUTY DIRECTOR (ESTAB-II) S&GA
DEPUTY DIRECTOR
(Estab-II) S&GA
Assistant Director
(Estab-IIA)
Assistant Director
(Estab-IIB)
Steno Gr-I =1
Naib Qasid =1
Steno Gr-II =1
Assistant =1
Asstt(Conf) =1
Jr. Clerk =1
Daftri =1
Naib Qasid =1
Steno Gr-II =1
Assistant =1
Jr. Clerk/Typist=2
Naib Qasid =1
Name of supervisor: NAUMAN ALI KHAN
Designation Assistant Director (BPS – 17)

18
Recruitment and placement
Recruitment includes internal & external sources while selection may occur by
conducting IQ Test, interview and medical test.
Employeesare recruited in job through two options
Direct quota
Promotion
Employees of WAPDAcan be hired on daily wages as well as contract basic
Career management
WAPDA has HR policy regarding retirement, promotions, transfers/postings,
regularizations (contract/DW), deputation and permanent absorptions of employees
Grievances handling
WAPDA has HR policy regarding managing of grievances of staff under HR &
Admin. If an employee has any grievance related to their performance, seniorities and
complaints regarding discriminative actions than it is duty of HR& Admin to report
his grievance according to policy of WAPDA.
Determining wages and salaries
Wages and salaries of WAPDA employees are determined by the government of
Pakistan.

19
Disciplinary actions
WAPDA has HR policy regarding processing of disciplinary action against
employees.If any employee commit any act which is the against the rules of WAPDA
than disciplinary action will be taken according to policy of WAPDA
Adjustments/repatriation of surplus staff
Adjustments and repatriation of staff rendered surplus as per WAPDA Surplus policy.
Managing court cases
HR & admin officer is responsible for managing court cases
Maintenance of personal files/policy files/service books
Assessment of exact date of birth tempered /doubtful to be written in service books
Necessary entries in the service book
Maintenance of record in personal files
General Administrative Matters
Leave administration
WAPDA follows proper procedure for leave record. Casual and earned leaves are two
kinds of benefits for WAPDA employees. Employees have 25 causal leaves in one
calendar year

20
Advance increments on meritorious performance
There is policy in written for advance increment on excellent performance.
Permission cases for purchase/sales of plots/houses
It is necessary for every WAPDA employee to get permission if he /she want to
purchase/ sale any plot. /house.
Pension claims
WAPDA has pension policy. It is the responsibility of HR to calculate the pension
according to WAPDA prescribed formula
Nominations for DPE and pre-promotion departmental training
HR also nominates employees for departmental promotion exams and training. These
two condition must be fulfilled by employees for eligibility of promotion
HR manpower data
Man power data is also prepared by HR department. Man power planning includes
official staff and workers by effecting increase in new technology and new joiners at
replacement of leaver’s staff.

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WAGES/INCENTIVES
Wages of all WAPDA employees are determined by the federal government. This pay
scale is issued by the federal government for the year 2016- 2017.
Different types of incentives and benefits are also given by the WAPDA to their
employee
 Medical facility
 Medical bills reimbursed
 Accommodation

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 Free supply of electricity units
 House rent
 House acquisition
 Time scale up gradation
 Muree rest house facility on affordable price etc.
Quality control measures
For the purpose of quality control internal as well as external audit is conducted
Activities which I Performedin HUMAN RESOURCE department:
 I Calculate the quota positioning of employees
 I Prepare the job application form
 We Prepare the job add
 I learned procedure of disciplinary action
 I learned importance of recording the personal record of employees
 I learned recruitment policy of daily wages employees.
Work sample
Quota Position of naib qasid


Total sanctioned strength 100
Working strength 94
Vacant 06


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Less Quota out of Total Sanctioned Strength
ECQ @ 20% 04
Disable Quota @ 2% 00
Total Less 04
Remaining Quota 16
Detail of quota
Sanctioned Working Vacant Excess
DIRECTQUOTA100%
*Provincialandopenmeritquotaof70posts
Open merit @ 7.5% 01 01 00 -
Punjab quota @ 42.5% 07 01 00 11
Punjab quota (Women) @ 5% 01 00 01 -
Punjab Minorities @ 2.5% 00 00 00 -
Sindh (Rural) quota @ 9.69% 02 02 00 -
Sindh (Rural) quota (Women) @1.14% 00 00 00 -
Sindh (Rural) Minorities @ 0.57% 00 00 00 -
Sindh (Urban) quota @ 6. 46% 01 01 00 -
Sindh (Urban) quota (Women)
@ 0.76% 00 00 00 -
Sindh (Urban) Minorities @ 0.38% 00 00 00 -
Khyber PK quota @9.77% 02 00 02 -
Khyber PK quota (Women) @1.15% 00 00 00 -

24
Khyber PK Minorities @ 0.58% 00 00 00 -
Balochistan quota @ 5.10% 01 01 00 -
Balochistan quota (Women)
@ 0.60% 00 00 00 -
Balochistan Minorities @ 0.3% 01 00 00 -
GilgitBaltistan/FATA quota @ 3.4% 00 01 00 -
GilgitBaltistan/FATA quota (Women)
@ 0.4% 00 00 00 -
GilgitBaltistan/FATA Minorities
@ 0.2% 00 00 00 -
AJK quota @ 1.7% 00 00 00 -
AJK quota (Women) @ 0.2% 00 00 00 -
AJK Minorities @ 0.10% 00 00 00 -
ECQ @ 20% 04 O4 O0
Disable Quota @ 2%
O0
O0 O0
Total 20 17 O3

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WATER AND POWER
DEVELOPMENT
AUTHORITY
Terms of Service:
 Appointments shall be made on basis of daily wages. Contract may
be granted on satisfactory performance.
 Short-listed candidates shall be called for interview.
 The candidates should strictly fall within the age limits prescribed
above.
 Candidates with incomplete documentations shall not be
considered for interview.
Application Guidelines
 The application form is available online on www.wapda.gov.pk.
Application on prescribed form along with attested copies of
testimonials with two recent passportsized photographs may be
attached and sent to Director HR&Admn, 301-WAPDAHouse,
latestby 15.07.15.
SR.
NO.
POST BPS Age No. of
Vacancies
Qualification
1 Assistant
Administrator
14 18-30 4  Must have a graduate
degree in Arts/ Sciences
with at least a second
division.
 Must be computer literate
and proficient in MS
Applications
CAREER OPPORTUNITY
The Public SectorPower Generation Organization that oversees management of water and
power resources in Pakistan requires services of qualified, dedicated and persons in the
following vacant post. Good career start is possiblefor real deserving candidates.
Director HR&Admn, 301-WAPDA House, Lahore. Phone No. 042-99201456

26
Overall Comparison between Theory (things you have learned in the classroom)
and Practice
During the tenure of my internship I have done as well as observed many practical
activities and I observed that there is a big difference between the bookish knowledge
and practical work but we cannot deny the importance of theoretical knowledge
because this knowledge provides a base line for practical work.
In my opinion practical work is different and more challenging from theoretical work
Things that I have observed at WAPDA are as follows;
 Theoretical knowledge just gives us an idea about an activity but in
practice these activities are more cleared to us by doing them.
 We learn more by the execution of activities in practical
 For every issue or purpose data is kept by the WAPDA whereas in
classroom documentation is not kept or compulsory for each and every
matter.
 In an organization we had to follow the rules and policies strictly
 In WAPDA every employee had to pass departmental promotion
examination and training for the promotion .his ACR (annual confidential
reports) are also evaluated in this regard.
 A complete medium is used for any task where in classroom it is not
compulsory for routine work.
 Every employee ( officers as well as staff) follows the hierarchy of
supervisor or authority

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SERVICES & ESTATE
Name of supervisor: Mr. Sahibzada AD(Services)BPS- 17
Mr. SakhiHussain, AD(Estates)BPS-17
Established December 1977
a. Total Number of Employees 89
b. Head of Office Director (S&E)
c. Director (S&E) Mr. Sana Ullah since January 2012
d. Officers of (S&E) Mr. Muhammad Imran Akhtar , DD(S&E)

28
S&EDirectorate is custodian of a number of WAPDA Official Policies on various
subjects to watch the interest of WAPDA Authority and is also responsible for
provision of wide range of services to the Authority as well as offices working under
Managing Director (Admin) WAPDA.
a. Official WAPDA Policies administered by S&E Directorate are as under
 House Acquisition Policy
 House Assessment Policy
 WAPDA Accommodation Policy
 Management of Single Officers Hostels
 Management of WAPDA Buildings.
 Reservation of WAPDA Auditorium
 Free Electricity Policy
 Authority Officers Mess
 Management of WAPDA Employees Canteen
 Reimbursement of Medical Claim duly verified
Allotment of Residential Accommodation
All WAPDA Employees are entitled for official residential accommodation. For
meticulous and to ensure equal allotment amongst all wings, the available
accommodation in Lahore have been divided in the 03 x pools except for bungalows
which are allotted according to central waiting list maintained in this office. The
allotment is made in line with the policy on the subject. Owing to limited numbers of
residences, waiting lists for various categories are maintained.

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Flow chart Diagram of the procedure of allotment of accommodation
Allotment of Hostel Accommodation
In addition to family accommodation at Lahore, WAPDA has also provided the
facility of single officer accommodation. Two WAPDA Hostels are being maintained
in the city. The total accommodation capacity in both hostels is 125 officers.
Flow chart Diagram of the procedure for application for accommodation in hostels is
as under:-

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House Acquisition procedure
The Rent Assessment Board under S&E Doctorate prepares Rent Assessment reports
about the proposed hired houses of all the employees of Common Services and for
Officers of other wings. The Rent Assessment report in respect of employees of BPS-
1 to 16 of other wings is carried out by the respective Rent Assessment Boards.
Flow chart Diagram for the procedure of House Acquisition is as under:-
Provision of Telephone Facilities
The telephones matters are dealt in line with WAPDA Telephone policy 2010.

31
Monetary limits for offices, residential and mobile phones
Wages/Incentives
Wages of all WAPDA employees are determined by the federal government. This
above mention pay scale is issued by the federal government for the year 2016- 2017.
Activities which I Performedin SERVICE & ESTATE department:
 I learned the procedure of allotment of residential accommodation
 I learned the procedure of allotment of Hostel Accommodation
 I learned the procedure of house Acquisition procedure
 I recorded the petty expenses in petty cash book
PUBLIC RELATION
The major functions performed by the public relation are as follow

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 Image building
Public relation department is responsible for the image building of WAPDA
 Water conservation day
World Water Day is celebrated worldwide on 22nd March every year. As a
part of World Water Day Celebrations, WAPDA arranged Essay Writing and
Poster Making competitions in March 2015. Essay Writing Competitions were
held for students of different levels/categories i.e Primary/Middle, Secondary
School Class X, O & A Level, FA/F.Sc, and for Degree level students in
Urdu/English languages. Similarly, Poster Making Competition was held for
different levels. The Essay and posters were adjudicated by renowned scholars
and experts. High Achievers were awarded with Souvenirs, Certificates and
Cash Prizes for each category as under:-
1st Prize Rs.25,000/-
2nd Prize Rs.20,000/-
3rd Prize Rs.10,000/-
 Corporate social responsibility
Sports
WAPDA Sports Board was established in 1960 for the promotion of sports in
WAPDA with ultimate goal to uplift the National sports. WAPDA provide equal
opportunity to all areas of Pakistan and for man and women alike.

33
Education
Conscious of its corporate social responsibility, WAPDA is providing education to
WAPDA/Non-WAPDA students. Since majority of the students belong to lower strata
of society in economic and social terms, the fees are quite nominal. The primary aim
focus and objective of education is to inculcate in the students not only the thirst for
academics but also the basic values of life for example love of humanity, brotherhood,
togetherness etc. so that they may become useful members of the society.
Health care
WAPDA strives hard to take care of the social needs of its employees and their
dependent family members. Most important of these facilities is the Health Cover
because a healthy and mentally satisfied worker is the back bone and vital asset of any
vibrant organization.
WAPDA Medical Services with the MOTO of "CURE WITH CARE" is doing a
commendable job in providing effective and efficient health care facilities through its
network of hospitals and dispensaries in various parts of the country.
These services are availed not only by WAPDA employees but are also being
extended to the employees of various corporatized units of WAPDA including
DISCO's, GENCO's & NTDC. Keeping in view the quantum and critical nature of
these requirements it was decided to establish a Departmental Healthcare Delivery
System because it will be cost effective for the organization, convenient both for
patients and employer as well as can be regulated to avoid misuse.

34
 Advertisement
Public relation advertised the annual report of WAPDA. It is also the
responsibility of PR officer to advertise a job in news papers.
 Protocol
WAPDA has protocol officer to welcome and giving protocol of honorable
guest of WAPDA.
Wages/Incentives
Wages of all WAPDA employees are determined by the federal government. This
above mention pay scale is issued by the federal government for the year 2016- 2017.
Activities which I Performed in PUBLIC RELATION department:
 Preparing a corporate social responsibility policy for WAPDA (according to
our own ideas)
WAPDA is autonomous body which comes under the hold of federal government. Its
main purpose is to generate hydel electricity and construction of dams. Every
organization should play its own role in development of country. In this regard
corporate social responsibilities play an important role .AS an internee I am assigned
for preparing a policy of corporate social responsibility
According to my own view WAPDA is huge organization of PAKISTAN. So it
should perform more corporate responsibilities. More schools should be open in rural
areas of Pakistan. These schools will play an important role in increasing literacy

35
rate.WAPDA shall work with local schools, colleges and universities to assist young
people in choosing their future careers, being an advocate for WAPDA
Seminar should be organized in school colleges and universities.New ideas should be
encouraged. Health is important for any country. So more hospital should be open in
rural areas of Pakistan .
WAPDA shall ensure a high level of performance while minimizing and effectively
managing risk ensuring that uphold the values of honesty, partnership and fairness in
relationships with all stakeholders. WAPDA contracts will clearly set out the agreed
terms, conditions and the basis of relationship and will operate in a way those
safeguards against unfair practices. WAPDA shall encourage dialogue with local
communities for mutual benefit .WAPDA will register and resolve complaints in
accordance with standards of service .WAPDA shall support and encourage own
employees to help local community organizations and activities in their
region.WAPDA shall operate an equal opportunities policy for all present and
potential future employees and will offer employees clear and fair terms of
employment and provide resources to enable their continual development .WAPDA
shall provide safeguards to ensure that all employees of whatever nationality, color,
race or religious belief are treated with respect and without sexual, physical or mental
harassment WAPDA shall provide, and strive to maintain, a clean, healthy and safe
working environment in line with our Health and Safety policy and safe systems of
work .WAPDA shall develop Environmental policies and objectives .

36
CAREER MANAGEMENT
Career management is another important department of WAPDA which deals the
different matters of employees which are as follow

37
 Transfer / posting
Transfer and posting of officer having BPS 17-22 are deal by the career management
department
 Training
Training cases of officers having BPS 17-22 are forwarded to the career management
department
 Visit abroad
For visiting abroad an officer has to get permission from career management
department.
 Promotion / Up gradation
Career management department has a policy for the promotion and up gradation of
officers having BPS 17-22. If there is no seat vacant for promoting officer than
WAPDA gives her/him time up gradation scale
 Deputation cases
Deputation cases of officers are also handling by career management department. If
an officer gets better opportunity for his/her career he/she can apply for deputation. In
this case board may permit him/her permission to work abroad. In this situation his/
her job remains secure but he is not entitled to get salary from WAPDA instead he/
she is bounded to pay a part of his/her salary which he is receiving abroad.
Wages/Incentives
Wages of all WAPDA employees are determined by the federal government. This pay
scale is issued by the federal government for the year 2016- 2017.
For the purpose of quality control internal as well as external audit is conducted.

38
Activity which I performed in career management department
Promotion policy for the officer of BPS -19
Promotion policy for officers which are selected to promote from BPS -19 to BPS-20
Qualifying services
The officer should posses 17 year services in grade 17 and above. The officers who
directly join the services in grade 18 or grade 19 the qualifying services will be 12 and
5 years respectively.
Professional qualification
It is as prescribed in relevant services rules.
Courses
The officer should have done senior management course or Pakistan Admn. Staff
college or advance administration and development courses
Experience
The officer should posses experience relevant to the functions of the post to which
promotion is being made.
Confidential report score
The officer must have obtained a minimum score of 70 marks.
Work& integrity
Quality and output of work and integrity marks

39
Selection board recommendation/Government Approval
Mandatory
Assignment given to me by career management department
I am assigned to learn the promotion policy of WAPDA for the promotion of officers.
These promotions are related to the BPS 17-20.
I am assigned to calculate the marks of CRs of the officer of BPS 19 which is to be
selected for promotion in BPS 20.
Overall assessments of ACRs are calculated according to the grades and their marks
as follow:
Overall grading Marks
1) Outstanding 10
2) Very good 8
3) Good 7
4) Average 5
5) Below Average 1
6) Poor 0

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CASE
An officer who has joined WAPDA services in a post in pay scale 18 is being
considered for promotion to a post carrying pay scale 20. He earned the following
grading during his services against post carrying:-
BPS 8 2 Very Good, 3 Good, and 2 Average
BPS 19 2 Very Good and 3 Good.
1st step
Average marks for post carrying basic pay scale 18
(8*2)+ (7*3)+ (5*2) /7= 6.7
Average marks for post carrying basic pay scale 19
(8*2)+ (7*3)/5=7.4
2nd step
(6*7.4)+ (4*6.7) =71.2
3rd step
Marks for CRs 71.2
His final score71.2
Remarks
This officer is eligible for promotion from BPS 19 to BPS 20 on the basic of ACRs
marks.

41
CHAPTER III
INTERNSHIP ASSESSMENT AND RECOMMENDATIONS
Overall assessment of the internship experience
Doing internship in WAPDA is very interesting and challenging experience for me as
a business student. I gained lot of experience during my internship tenure. I have to
performed many activities during my internship about which I justhad bookish
knowledge. With the help of this internship I improved many skills like
communication confidence and problem solving. I will recommend for every MBE
Student should performed all assigned activities with full passion so that this time
period helped her/ him in his /her practical life. Internship is a precious asset for our
future life
Internship Preparation at the Department of Business Education
The departments of business education give us orientation about how to conduct the
internship. They guided about how to face and tackle problems during this tenure and
also guide us about how to work in an organization, how to behave with officers and
staff of organization. They motivate us that we give our best performance .They guide
us about the preparation of internship report. This orientation helps us in our
internship. They guide us about each and every point about the preparation of
internship report. Our teachers have also arranged for us a business week for our
grooming. They also arranged for us a tour of stock exchange Lahore to gain a
practical knowledge.

42
Major Responsibilities Undertaken During Internship
During the tenure of my internship I worked in four departments in which I performed
activities which are very challenging and interesting for me.
Establishment HR &Admn WAPDA
 Calculating the quota positioning of employees
 Preparing the job application form
 Preparing the job ad
 Recording the personal record of employees
 I learned procedure of disciplinary action
 I learned recruitment policy of daily wages employees.
SERVICES & ESTATE
 I learned the procedure of allotment of residential accommodation
 I learned the procedure of allotment of Hostel Accommodation
 I learned the procedure of house Acquisition procedure
 I recorded the petty expenses in petty cash book
PUBLIC RELATION
 Preparing a corporate social responsibility policy for WAPDA (according to
our own ideas)
CAREER MANAGEMENT
 Calculating the marks of ACRs of officer for promotion

43
Skills and Qualifications Acquired from Internship
Self confidence:
During my internship I feel myself more confident because it helps me dealing with
different people of different nature. I was given different task and I have completed
all the tasks effectively and efficiently After gating appreciation on my work my
confidence level bust up after doing my internship and I get my appreciation from my
departments
Decision making and problem solving:
On daily bases there are some quality issues and problem arises etc. During my
Internship I had attended most of the complaints with my seniors, which were arises
from the production departments. I learned from my seniors that how to deal with
different problems and how to solve the problem.
Responsible
Practical life is completely different from the Student life. In student life you are
mostly not more careful but when you come in the practical field that the averment
and expectation of the people around you get different. Therefore responsibility is
necessary in every walk of life.
Behavioral flexibility
During internship I learned so many things which are useful for my professional
carrier therefore I came to know that behavioral flexibility is very important through
which I can achieve my desired outcome level in any learning environment with
positive learning behavior.

44
Skills need to be improved
Communication skills:
My communication skills also improved because mostly I use telephone lines
to communicate with people different departments. Initially I was reluctant to
communicate with strange peoples but during my Internship I communicated with
different people of different mindset and having different levels. But I am still feeling
that I need more improvement.
Impact of Internship on Future Career Path of the Intern
The things which I have learned from this organization will be very helpful in future
as how to work in an organization, how to record and maintain data, how to
communicate, dealing with the customers. I prefer that internship of students must be
considered the best leaning tool of their studies which helps them to learn different
variety of skills in a positive leaning environment.
This internship will help me a lot in order to get a job in a sound organization.
It helped me in determining my expectations in the initial phase of my career. My
internship gave me more courageous in communications that would help me in the
crucial phase of “Interview” in my future professional life.
Overall Comparison between Theory (things you have learned in the classroom)
and Practice
During the tenure of my internship I have done as well as observed many practical
activities and I observed that there is a big difference between the bookish knowledge
and practical work but we cannot deny the importance of theoretical knowledge
because this knowledge provides a base line for practical work.

45
In my opinion practical work is different and more challenging from theoretical work
Things that I have observed at WAPDA are as follows;
 Theoretical knowledge just gives us an idea about an activity but in
practice these activities are more cleared to us by doing them.
 We learn more by the execution of activities in practical
 For every issue or purpose data is kept by the WAPDA whereas in
classroom documentation is not kept or compulsory for each and every
matter.
 In an organization we had to follow the rules and policies strictly
 In WAPDA every employee had to pass departmental promotion
examination and training for the promotion .his ACR (annual confidential
reports) are also evaluated in this regard.
 A complete medium is used for any task where in classroom it is not
compulsory for routine work.
 Every employee ( officers as well as staff) follows the hierarchy of
supervisor or authority
General Observations about the Sector of Internship
WAPDA is an important organization of our country. It provides the services. It
generates the hydel electricity which is cheap as compared to any other source. It also
constructs the dams for country so that water can be more saved in these dams.
 WAPDA has monopoly in our country
 WAPDA has huge amount of assets
 WAPDA has manual system for job

46
 WAPDA generates the hydel electricity which is cheap from any other source
 WAPDA constructs the dams due to which more water can be saved which
can be used for drinking as well as for the purpose of generating electricity.
 WAPDA has different types of incentives for their employees
 WAPDA has their own schools , hospital and dispensaries
 In WAPDA every one had to follows the hierarchy and policies and rules are
strictly followed
 WAPDA also performing corporate social responsibilities which are necessary
for the development of country
 WAPDA kept complete documentation for any task or issue.
 WAPDA provides thesecurity of jobs to their employees so the employees are
more satisfied from their jobs.
 Audit is conducted for quality control measure
Recommendations for the Company (department wise)
Establishment HR &Adman WAPDA
 Manual system of job should be removed. New technology and practices
should be adopted
 In decision making process top management should encourages the
participation of front line employees because they know much better about
actual problems and issues
 Attendance record should be maintained with the help of new technology and
it should be submitted to high authority on daily basis
 The trend of documentation should be removed with technology (software)
because documentation is more time consuming which results delay in work

47
 Management must adopt 360 degree performance appraisal system
 Incentives and bonuses should be given to employees to encourage them.
SERVICES & ESTATE
 More houses and hostels should be constructed for employees
 Double entry system should be adopted
 More strictly observes the papers for accommodation
 Documentation should be eliminated for minor office requirement. For
example if any office has need of mouse or key board it should be given to
them on their request because documentation is time consuming
 Medical reimbursement funds should be increased
PUBLIC RELATION
 For the purpose of image building WAPDA should organized seminars ,
workshops in schools colleges and universities
 WAPDA should give more focus on corporate social responsibilities
 For the purpose of advertisement WAPDA should take more steps.
 Print media ,social media and electronic media should be used for image
building
CAREER MANAGEMENT
 For evaluation new techniques should be used
 Retired officer of WAPDA should be hired on contracts
 New HR policies should be applicable in WAPDA

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Recommendations for the Department of Business Education
i. Course outline should be revised and more Business subject should be
included.
ii. Computer lab with internet facility should be provided to the MBE students.
iii. HR specialization should be introduced for student.
iv. Questioner about teacher should be filled from students.
v. Department is not fully communicated to the market. It should be promoted
and communicated in market.
vi. Organize job fair in MBE.
vii. Business seminars should be developed for students.
viii. Different types of learning software programs should be introduced for student
according to advancement and technology.
Recommendations for Future Interns
i. You should have to apply for internship before 1 month to the starting date.
ii. Show your interest to take active participant in their work that will enhance the ability
to learn.
iii. Present yourself as a dedicated and motivated person.
iv. Most of the staff is cooperative with internees but if someone is harsh then you have
to handle them tactfully.

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Reference
 WAPDA house Lahore : Annual Report 2014-2015
 Naumanali KHANAssistant director of establishment HR & AdminWAPDA
 www.wapda.gov.pk
 Personal observations

Wapda internship report

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