Crisis management case study

1. BOSTON BLASTS
THE NEXT HOUR
THE FIRST RESPONSE

2. FIRST MOVES
• Selection of the team that is going to handle the situation
• Meeting of the team and task assessment
THE TEAM
SECURITY - CONTROL
• Check that the security systems
(cameras, alarms, intercommunication, fire security) are all
functioning• Check that the Centre of Crisis Management is fully
equipped and ready to use

3. EVALUATING THE SITUATION
1. Evaluate the facts twice. Without panicking.
2. Evaluate the level of crisis.
3. Contemplate the worst scenario: A lot of dead and injured
people, panic of the crowd, loss of control, more
attacks, insecurity, fear, inability of hospitals to handle the
situation, constant intervention of the media.
4. Indication of the parts involved
• Media (Both American and foreign)
• Civilians
• Government
• Authorities
Stage of crisis – Class III

4. MANAGEMENT OF THE PARTS INVOLVED
MEDIA
• We communicate via press release IMMEDIATELY
• We are the ones that present the news first
• We make a statement representing the American government
• It is our responsibility to inform, reassure and make clear that the American
nation is still united and strong
• Accept the situation, make sure that everything is under control and
investigations have already started
CIVILIANS
• We communicate via TV broadcast
• It is our responsibility to inform, reassure and make clear that the
American nation is still united and strong
• Accept the situation, make sure that everything is under control and
investigations have already started

5. AUTHORITIES
• We communicate with the superiors.
• We give all the information we have
• We order the authorities to ensure that there is no
danger of more attacks and start handling the situation
GOVERNMENT
• We stress out the danger without trying to reassure.
• We keep up with all the new informaton

6. RISK ASSESSMENT
1. We DON’T HAVE TIME for a detailed analysis.
We need to react immediately
2. Who is in danger? Civilians, government, everyone!
3. Make sure that the media is informed and has
transmitted the message we want
4. Make sure that the authorities are informed and are
in action
5. Is there real danger? YES.
6. We have to show that the American government is
alert and is taking care of the situation. The civIlian
MUST feel protected.

7. THANK YOU FOR YOUR TIME!
Paraskevi Georgiou
Athina Karakosta
Eirini Martaki
Linda Mata
Maria Loufardaki
CRISIS MANAGEMENT LAB
PANTEION UNIVERCITY
PROFESSOR: MANIA XENOU
COORDINATOR: BETTY
TSAKARESTOU