Facilitation techniques for Effective ScrumMasters

1. FACILITATION TECHNIQUES FOR EFFECTIVE SCRUMMASTERS

2. ABOUTUS MarcosGarrido RafaelSabbagh

3. UNDERSTANDING THE FACILITADOR'S ROLE

4. Goal:analyse,discussanddefinethefacilitator'srole. Each group must fill the flipchart, covering the following fourquadrants: IS ISN'T DOES DOESN'T Time:8minutes EXERCISE-GROUPDISCUSSION

5. FACILITATOR’SROLE "Facilitation is a process in which a person whose selection is acceptable to all members of the group, is substantively neutral, and has no substantive decision-making authority diagnoses and intervenes to help a group improve how it identiﬁes and solves problems and makes decisions, to increase the group’s effectiveness.“ Roger Schwartz

6. SCRUMMASTER AS A FACILITATOR

7. SCRUMMASTERASAFACILITATOR SCRUMMASTER FACILITATOR S"mulates team's autonomy S"mulates team's eﬀec"veness Creates visibility to team's problems Guides the team to improve their processes Does not inﬂuence team’s decisions Does not represent/manage the team

8. EXERCISES

9. SIMULATIONS • YourgroupisaScrumTeam; • Eachparticipantwillreceiveaspecificsetofinstructionstofollow; • Don’tshowyourinstructionstoanyone!

10. SIMULATION 01

11. SIMULATION01-INSTRUCTIONS Setup: • Your group must deﬁne who will facilitate the session; • The facilitator’s goal is to help the team to solve their problem in an effective way; • Don’t forget your instructions; • The following session is a Sprint Retrospective; • Time: 6 minutes

12. SIMULATION01-BRIEFING ! • ThisisaSprintRetrospectivemeeting; • DevTeamdidn’tmeettheSprintGoal; • Dev Team members struggled with a lot of questions about the product; • Anewdevwashired,buthefeltlostthroughouttheSprint; • Product Owner didn’t show up throughout the Sprint, but he was very upsetbecauseteamdidn’tmeettheSprintGoal.

13. SIMULATION 01 DEBRIEFING

14. DYSFUNCTIONAL BEHAVIORS

15. DYSFUNCTIONALBEHAVIORS • Behavinginawayto-intentionallyorunintentionally- expressdiscontentwith: ! • the subject of the discussion; • the pace of the session; • other external factors.

16. DYSFUNCIONALBEHAVIOR Arriving late, leaving early Silence, lack of par"cipa"on Folded arms, facing door or windows Side conversa"ons Doing other work in session Nega"ve physical reac"on to a discussion audible sighs of displeasure Nega"ve comments about a par"cipant Verbal aGack directed to a par"cipant Leaving the room in disgust Physically aGack someone Degree of the Dysfunc;on Severity of the Disrup;on

17. TOP7DYSFUNCTIONS

18. • TheDominator:hasalltheanswers • TheInvisibleMan:nooneknowshe’sthere • TheMultitasker:doingsomethingelse • TheTangentTalker:anybutthemainsubject • TheJoker:drawsalltheattentiontohimself • TheAttacker:everythingispersonal • TheFenceSitter:goeswiththeflow TOP7DYSFUNCTIONS

19. GroupDiscussion: • eachgroupselectsadysfunction; • as a facilitator, what actions/steps would you take topreventand/ordealwiththedysfunction? TOP7DYSFUNCTIONS

20. • TheDominator:hasalltheanswers • TheInvisibleMan:nooneknowshe’sthere • TheMultitasker:doingsomethingelse • TheTangentTalker:anybutthemainsubject • TheJoker:drawsalltheattentiontohimself • TheAttacker:everythingispersonal • TheFenceSitter:goeswiththeflow TOP7DYSFUNCTIONS

21. SIMULATION 02

22. DINÂMICA02-INSTRUÇÕES Setup: • Each group must deﬁne a new facilitator; • The facilitator’s goal is to help the team achieve consensus in an effective way; • Forget your previous instructions - Get new ones! • The following session is a Budget Meeting; • Time: 6 minutes

23. SIMULATION02-BRIEFING The Dev Team's got a limited budget to invest on an action plan to improve its own knowledge. There are many options. Here’s a few suggestions: - technical trainings; - Agile conferences; - buy a new tool; ! Team members: choose an option and try to convince others Facilitator: do your job :-)

25. REACTING QUESTIONS

26. REACTINGQUESTIONS Michael Wilkinson

27. REACTINGQUESTIONS Michael Wilkinson

28. SIMULATION 03

29. SIMULATION03-BRIEFING Problem:Themarketingcampaignmanagementsystem • Noreportsmodule • Newcampaignscreated:requestsforfollowupreportsaccumulate • Every new request = unplanned and urgent work for the Dev Team to manuallygeneratethereport ! Dev Team met to resolve the problem. But no consensus on which solutiontochoose. Twopossiblesolutions…

30. SIMULATION03-BRIEFING Option A Option B Details Keep the manual reporting process (by scripts) Build a new plataform to support and deliver reports automatically Advantages Small adjustments in existing scripts are made and a new report is created in 30 minutes Ceases once and for all the unplanned urgent tasks that disrupt the Dev Team's work Disadvantages Generates unplanned and urgent work for the Dev Team The team estimated the work needed to create the reporta module in 2 months

32. CONSENSUS B U I L D I N G

33. CONSENSUS Everyone believes this decision is the best option among others

34. WHATCONSENSUSREALLYIS Ok, it’s not my ﬁrst option, but I can live with that! I’ll support it.

35. DISAGREEMENTLEVELS LEVEL 3 Outside factors (personal issues -‐ past history) Possible solu"on: call for a break and talk to the people involved. LEVEL 2 They have diﬀerent values or experiences Possible solu"on: make sure everyone’s on the same page LEVEL 1 They are not listening to each other Possible solu"on: address the dysfunc"onal behaviors

36. TECHNIQUES - Majority voting / Dot voting; - Buy a decision; - Planning Poker / Five Fingers; - Strengths and Weaknesses; morediscussion Nodiscussions=poorersolutions(andpoorersupport)

37. WRAPPINGUP Let's review the Facilitator role

38. •mgarrido@k21.com.br •rsabbagh@k21.com.br THANKS!

Facilitation techniques for Effective ScrumMasters

Marcos Garrido

Facilitation techniques for Effective ScrumMasters