Marco Gervasio
11 SlideShares 57 Seguidores 13 Seguindos
Personal Information
Organização/Local de trabalho
Montreal, Canada Area Canada
Cargo
User Experience Strategy & Design ( UX / CX ) - Creative & Art Direction
Site
www.sequential.ca
Sobre
CURRENT PROJECTS/CLIENTS CloudRaker: user experience analysis for railway company Museum of Fine Arts - Montreal: new transactional process definition Tablet app: school planner INTRO Consumer expectations are higher than ever. Over the years, they have become increasingly aware of what brands should deliver in order to make a difference in their lives. They seek relevance, value, trust, and reliability. My mission is to help these brands connect with consumers in meaningful ways through engaging interactive programs and platforms. With a university degree in design, I have accumulated more than 20 years of experience in interactive communications. I have participated in a wide ra...
Detalhes do contato
Marcadores
user experience customer experience customer journey ux usability cx marketing human-centric montreal design web design tips customer service customer relationship management social media marketing quotes human-centered persona human-centered design strategy map agile digital marketing
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Apresentações

(7)
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User Experience Definition - Online Adherence Program (Asthma/COPD Treatment)

Há 12 anos • 918 Visualizações

Target Audience Analysis & Archetypes (Energy & Transportation Industry)

Há 12 anos • 799 Visualizações

Target Audience Analysis & Archetypes (Outdoor Technical Clothing)

Há 12 anos • 3967 Visualizações

Planning Customer Journey Maps

Há 8 anos • 2012 Visualizações

User/Customer Experience Pillars

Há 8 anos • 4076 Visualizações

Why Customer Personas Still Matter - Innovate & Create Meaning Through Empathy

Há 8 anos • 537 Visualizações

Tapping Into Customer Emotions

Há 7 anos • 808 Visualizações

Documentos

(3)

Wireframes - Corporate Website (digital services)

Há 12 anos • 1396 Visualizações

Customers are people. So it’s not about selling but making relationships.

Há 8 anos • 692 Visualizações

Weekly Thought - Poster #2: "Form Follows Function Follows Goal"

Há 8 anos • 837 Visualizações

Infográficos

(1)

Spark MTL - Customer Journeys

Há 5 anos • 138 Visualizações

Gostaram

(3)

Tapping Into Customer Emotions

Marco Gervasio • Há 7 anos

Weekly Thought - Poster #2: "Form Follows Function Follows Goal"

Marco Gervasio • Há 8 anos

User/Customer Experience Pillars

Marco Gervasio • Há 8 anos
Personal Information
Organização/Local de trabalho
Montreal, Canada Area Canada
Cargo
User Experience Strategy & Design ( UX / CX ) - Creative & Art Direction
Site
www.sequential.ca
Sobre
CURRENT PROJECTS/CLIENTS CloudRaker: user experience analysis for railway company Museum of Fine Arts - Montreal: new transactional process definition Tablet app: school planner INTRO Consumer expectations are higher than ever. Over the years, they have become increasingly aware of what brands should deliver in order to make a difference in their lives. They seek relevance, value, trust, and reliability. My mission is to help these brands connect with consumers in meaningful ways through engaging interactive programs and platforms. With a university degree in design, I have accumulated more than 20 years of experience in interactive communications. I have participated in a wide ra...
Marcadores
user experience customer experience customer journey ux usability cx marketing human-centric montreal design web design tips customer service customer relationship management social media marketing quotes human-centered persona human-centered design strategy map agile digital marketing
Ver mais