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Sacramento, CA // Phone: 916-834-8711 // E-Mail: email@example.com
To continue developing my career by working in a marketing position with a company that values
creativity and innovation.
Apple Inc- Genius / Senior Advisor 2012-Present
- Promoted to highest level of customer support with Apple, which included personalized customer
support and assistance by phone
- Responsible for a high volume of customer calls inbound/outbound and the associated customer
experience from start to finish
- Experience in leading staff meetings, both technical and non-technical, and mentoring peers
- Highly skilled in troubleshooting all versions of Mac OS and iOS, and iCloud/Apple ID. Including
software and hardware isolation
Apple Inc- Sales 2010-2012
- Consumer Sales
- Business Sales- developed custom business solutions using Apple products and third-party software
- One of three sales specialists to meet all sales metrics and quotas, including business sales
- Top five in consumer and business sales for last year, while working part time and going to college
BBT Action Sports- Manager 2008-2010
- Developed advertising media, managed social media accounts, and created in-store promotions.
- Responsible for store stock and purchasing new merchandise
- Managed web sales and shipping, Managed web content and promotions
Education / Certification
Sacramento State University, California 2011-2014
- Bachelor of Science, Business Administration, Marketing
- Worked on multiple Business marketing and advertisement plans for local businesses in the
- Ability to work well alone and in a team environment
- Strong ability to work with clients face to face, as well as remotely
- Ability to work with a high level of ambiguity and with little direction from management
- Excellent written and verbal communication
- Strong ability to work on multiple projects with strict deadlines
- Strong fundamental knowledge of marketing and advertising principles
- Strong knowledge of Windows, MS Office, Mac OS, and iOS